Trusted Agent profile · Chepstow
★★★★★
395 reviews across 2 platforms
1 Bank Street, Bank Street, Chepstow, NP16 5EL
Peter Alan's office in Chepstow, at 1 Bank Street, is rated 2.6 out of 5 across 395 reviews on two platforms, including 69 Google reviews rated 4.9.
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
1/5
TrustpilotPeter Alan are looking after a property…
Peter Alan are looking after a property for me, getting harrased and threatening and rude phone calls telling me my gas Cert is due, when it's not due for another three weeks, they threatened to go over my head and send a service engineer, wne I have told them my plumber has the job penciled in for a week before the due date, awfull company to deal with.
5/5
GoogleExceptional service, hardworking, dedicated. Always there when we needed them. We ran into a problem with our buyers during the sale, Ben & James pulled out all the stops to resolve it. They really went above and beyond, in what could have been a failed sale, to ensure we could keep the sale going. We have used 3 estate agents in Chepstow over the years and can honestly say, this one was our best experience. we wouldn't use anyone else. Thank you James & Ben.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe dealt with a lovely lady called Sarah. She was super accommodating and a very warm personality. Unfortunately the house we went for wasn’t sold by PA, but that’s not a measure against them. Sarah was super helpful and able to accommodate us around our work schedules. She was really good at highlighting the positives of a property but she also listened to us about what we didn’t like. Generally the whole PA team has been super helpful and it was just luck of draw which estate agent had the house we liked.
1/5
TrustpilotOne star is generous
One star is generous, as I cannot select a lower rating. I would not recommend this estate agency for selling a property. As a first-time seller, my experience was very disappointing. The value of my property was significantly overestimated and the property did not sell.
5/5
GoogleOur experience with Peter Alan Chepstow has been nothing but positive, they have been amazing assisting us in both selling our current property and buying our next. James, Ben and Jess have all been fantastic, they have responded to our queries quickly and have gone above and beyond to keep us informed during each stage of buying and selling. We can't recommend Peter Alan chepstow enough, You will not be disappointed if you choose them as your Estate Agent.
1/5
TrustpilotSevere Lack of Management & Poor Service
I am writing this review to warn other landlords considering Peter Alan for fully managed letting services.
5/5
GoogleSarah has been amazing in helping us find suitable tenants for our home. She was always on hand to help and advise us and went above and beyond what we expected. We are extremely happy with the service we have received from Sarah and would definitely recommend her.
5/5
GoogleI highly recommend Peter Allen Estate Agents in Chepstow. They have a good knowledge of the local area and of property options and take the trouble to get to know the people enquiring and their requirements. Matthew and Ella were both first class in terms of their enthusiasm and their commitment to meeting the needs of their customers. Thank you.
5/5
TrustpilotI would like to say a massive Thank you for everything
I would like to say a massive huge Thank you to our lovely Brenda Jones at Peter Allen estate agents for all the assistance, professional support that she gave us when sourcing suitable accommodation for our Company. Brenda went above and beyond her job role to for fill this for us. We are very Thankful of you Brenda. Highly recommended for the service provided.
1/5
TrustpilotIf i could give 0 stars i would
If i could give 0 stars i would. Absolutely awful to deal with, going over issues with them repeatedly with no resolutions. Wrong information on their systems. Rent arrears for a rent increased i was not aware of. If you can help it, avoid using them at all costs for your own well being.
1/5
TrustpilotCompany is a real disappointment
Company is a real disappointment. Being a landlord for over fifteen years and having to deal with first non paying tenant, Peter Alan have in effect stopped providing me with any service. Staff seem to come and go, they keep asking you to contact the generic email address to which it can take up to ten days to respond! When someone does eventually respond they appear to not understand the issue which has been going on for over three months. Will not be dealing with this company again as i now have to go it alone to try and mediate with the tenant. Really poor customer service
5/5
GoogleSarah and Beth have both been fantastic at managing my property over the last two years. They always respond promptly and inform me if on annual leave, setting realistic expectations. It’s a pleasure to develop a great relationship with your letting agents. I cannot fault their service and they are always on hand if I have any questions or issues.
1/5
TrustpilotPlease read and avoid this agency
I’m honestly disappointed with the service provided by Peter Alan. They have consistently lied to both landlords and tenants, creating a web of deceit that has caused significant financial hardship. They recommend unaffordable rent prices to landlords, pushing tenants into dire financial situations.Peter Alan no longer advocate for long-term tenancies, preferring instead to increase rents annually. This approach is purely profit-driven and disregards the well-being of tenants. In our case, they falsely claimed that our landlord was struggling to pay their mortgage, when in fact, the property was bought outright. This was a blatant attempt to justify an unnecessary rent increase.The agency is exploiting the high demand for rental properties, contributing to the growing issue of homelessness. They show no regard for the welfare of either tenants or landlords, focusing solely on their commission. They are causing misery in people’s lives.
1/5
TrustpilotLegally Questionable & Untrustworthy
To rent a property through Peter Alan is to place your head willingly on a chopping block and wait for the axe to fall. From the get go they were totally unjustified in their treatment and handling of our Assured Shorthold Tenancy. They demanded six months every six months for a moldy and crumbling studio flat that they knew was compromised by poor structural integrity. Thusly, a £350/month studio flat turned out to be over £2100 every six months without due consideration of personal circumstances or reasonable changes to living costs, etc. We have always been good tenants with a clean credit history and tenancy history. We had always paid on time and taken responsibility for any issues within reason. But the way that this agency treated us you would have been forgiven for thinking otherwise. We even repainted the walls in the same colours but with special sealant to prevent the damp after getting permission and put a lot of time and effort into making the flat livable. There was no appreciation for the lengths we had gone to just to justify them taking six months up front. After three years paying £2100 every six months we politely asked them to put us on a rolling contract. By this time we had been renting with them for 2 years and had never given them nor the landlord any cause for concern. Our request was met with disregard bordering on viscerility. We were told "it's always been this way, all our other rentals are the same and there will be no negotiation." Hence why I have formed the assumption that Peter Alan must always harass their tenants a month early for the next payment of rent with texts in capitals and strongly worded letters through the door. The way they will actively pursue rent before it is even due is repulsive and is testament to how they treat all their tenants. But try doing that to them and all of a sudden they are dragging their heels. Our boiler broke and we were left without heating and hot water for 3 weeks. This is illegal under The Housing Act but with our rent paid up front we had no footing to negotiate. They gave us every excuse under the sun e.g. "the landlord does not have the money", "we're having trouble processing the maintenance request", etc. It was upsetting at first to simply be treated like cash cows but then to have our basic human rights thrown into jeopardy is just pure insult. After the laws changed last year they sent us a letter stating they would now require 12 months rent up front! Nobody can afford to pay £4000+ up front for a place, no matter their employment circumstances, etc. That would have surely bankrupted us! Needless to say, we informed them we would be moving out. We have now found a larger and far nicer property for the same monthly cost with an agency that treats us like people. Needless to say, having cleaned that place from top to bottom, and with hindsight from other tenants in our situation, any attempt to deduct will be taken to court. I will not hesitate to point out the shear audacity and thoughtlessness that they market as care and consideration for tenants.Peter Alan are most deserving of this review. They treat tenants like cash cows, they do not consider your health or happiness, they knowingly breach contracts when it suits them and I can safely say they are the most repulsive, lazy and unhelpful agency I have ever had the misfortune of renting with. Avoid like the plague.
5/5
TrustpilotCannot rate Peter Alan enough from…
Cannot rate Peter Alan enough from start to finish they have been an excellent estate agency. Arranging visits to view properties were done quickly and arranged around a convenient time for us. Communication was made via email and over the phone which made contacting the estate agents easy with any queries answered within a few hours. All staff were extremely helpful, however Jess was our main point of call who was informative and very helpful. We chose to go with Peter Alan’s solicitors which were Howell’s solicitors which I believe was the best move as it enabled the process to move quickly and smoothly. Within less than 4 weeks of us putting in an offer, all paperwork is complete and we shall be receiving the keys in the next 2 weeks. We cannot believe within the space of 6 weeks we will have become home owners!
3/5
TrustpilotThe Tenancy has gone through as…
The Tenancy has gone through as expected. The original market rate based on their analytics was significantly below the rental achieved - which was closer to the local properties. Peter Alan also switched the utility supplier without my knowledge which is now causing a heap of issues. Readings at the date of cutover are to be supplied - not sure what were given by Peter Alan as it was three weeks prior to the tenant moving in.British Gas seems to think I supplied the request to change over - I did not. It's an erroneous transfer which I am now taking up with British Gas, and OFGEM if required. I will also complain to Peter Alan about this practice which I think is unethical and if not happy I will contact the property Ombudsman.
3/5
TrustpilotNot recommended
Poor communication, pushed their recommended conveyancer but didn’t say about the extra cost this would entail. Cost me an extra £500. Will not use again nor recommend.
1/5
TrustpilotA group of legal thieves
A group of legal thieves! I wouldn't employ the sales team to tie my shoelaces never mind sell my house!I know estate agents have a reputation for charging lots for very little, but this lot take the biscuit! Hindsight is wonderful, but if you are selling a house beware of the contract they offer you. I was stupidly duped into a fixed price sales contract, which worked out at just short of 4% of my house value! Being my first time selling a house I wish I had read up more beforehand! I was also sold a sole seller contract, which meant I'd have to pay the full fixed fee if I was to sell the house with a different estate agent WITHIN 6 MONTHS!They did however, get an offer within a few days of the house being on the market, for the full asking price. "Too good to be true?!" I hear you ask. Well, one dodgy damp survey and a dodgy quote later the magical buyers are requesting 10k be knocked off the agreed price of 70k. Now, having learned a bit of a lesson about jumping in two-footed from the initial contract, I took my time with this one. The "sales negotiator" (a term a use lightly, because I witness absolutely ZERO negotiating), advised me to get a second opinion (something she later denied). So I forked out for an independent survey, showing the surveyor the dodgy report. Lo and behold, the report and quote to repair comes back at a fraction of the price. Now, the "negotiator" wouldn't accept my second survey, and insisted I should drop my price, something I could not do, partly die to the extortionate fixed selling fee.Safe to say, the sale fell through due to the buyers not budging on their 10k request, and not a single ounce of "negotiation" in site. After this, I decided to stay put and take my house off the market. Then came the money grabbing.I recieved a letter asking to pay for an EPC certificate that they obtained as part of the sale (because I pulled the house off the market I was expected to recover their costs). This letter also delightfully reminded me that if I didn't pay within a certain timescale, they reserved the right to add interest onto the requested 90 something pounds. 2 months after I've paid, I'm still yet to recieve the EPC or any other correspondence. On the bright side, I didn't have to part with the best part of £3k for some woeful service.Stay away from Peter Alan at all costs!
5/5
TrustpilotRental
I am writing this review to express on how satisfied we are in choosing Peter Alan for renting.There were a number of different letting agents available choose from, and through their network of branches and a trusted brand we went into a local branch.We initially made enquires for rental, then decided to go ahead with a property, and with the assistance and patience from Nadine the service was outstanding and this put a lot of trust in using Peter Alan.This is our first time renting privately and would definitely use and recommend their services.We are very happy in our new home, it has taken a few weeks to get ourselves moved in fully and enjoy our new home and area that we now live in.Thank you very much for your help, support, speed and ease!
1/5
TrustpilotPeter Alan:All shades of terrible service
Peter Alan was a terrible experience. The agent outrightly told a lie about cash back and thereafter, could not be reached on phone neither would he reply mails. Am not surprised at their rating on Trust pilot. They are such a terrible agency to have transactions with.
1/5
Trustpilot3 appointments for one straight forward mortgage .
3 appointments for one straight forward mortgage . My daughters earns 40k a year better benefits than NHS workers No debt , CCJ’s , clean as a whistle 1st appointment to discuss affordability etc - 1 1/2 hours 2nd appointment 1 1/2 hours ( I feel this should be optional ) looking at the budget/outgoings such as council tax , petrol , food , etc Next , trying to sell us critical illness , life insurance , buildings insurance 3rd and final appointment 1/2 hour, sign the mortgage deal and mentioning all the policies above on numerous occasions. This 2nd appointment procedure may be amazing for some customers , but I feel it should be an independent choice
1/5
TrustpilotPA managed my rentals
PA managed my rentals, disgusting service, avoid PA at all cost.
1/5
TrustpilotLied to + conned multiple times
Been lied to by multiple employees and the landlord as well.I have another review on a persistent rodent Infestation that the company refused to sort out for 2 weeks, despite being told by someone that a contractor would be out within 24 hours BUT ALSO I have had someone claiming to be the landlord knock my door wanting to show someone around the flat. I wasn't given notice of this and when I informed the office, they were not at all concerned that they didn't know this man, that he wasn't the landlord, and that he has been hanging around the property for weeks.Also, my coin electricity meter was changed while I was out of town and the landlord lied to the office and said I was present for the install, that I had been shown how to use it. Complete LIES as I was out of town for 2 weeks and came back to my fridge freezer defrosted with rotten food. I was told over a month ago that I would be reimbursed for the money in the generator that was just wiped away, but not heard a thing.ALSO a selling point of the viewings before I moved in was that the communal washer and dryer for the flats was kept running by the landlord who would top up the meter. Lies again. The tenants are the only ones who do it. This company is a scam and a money grab, it feels like
2/5
TrustpilotGreat to start with then really poor…
Great to start with then really poor communication, no update on any progress and been asking for an updated garden sign for week to no avail. Feel left out in the cold after an offer was made on my property. No aftercare or guidance given.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Chepstow office has 395 reviews across two platforms: 69 on Google, 326 on Trustpilot (across the whole business).
Peter Alan Chepstow is rated 2.6 out of 5 across all 395 reviews, and 4.9 out of 5 on Google from 69 reviews.
Peter Alan Chepstow, 1 Bank Street, Bank Street, Chepstow, NP16 5EL.
