5/5
GoogleGreat help in getting myself moved into property quickly and helping me with information regarding expenses etc.PositiveQuality, Professionalism
Agent replied · 6 July 2023
Thank you for taking the time to leave this lovely review.
Trusted Agent profile · Chepstow
Moon & Co Chepstow reviews
★★★★★
197 reviews across 2 platforms
10 Bank Street, Chepstow, NP16 5EN
Moon & Co's office in Chepstow, at 10 Bank Street, is rated 4.4 out of 5 across 197 reviews on two platforms, including 194 Google reviews rated 4.4.
Reviews
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
Google5/5
GoogleI spoke with Chloe in relation to some Chepstow properties and she was very helpful and ran through the available options within my price range.PositiveProfessionalism
Agent replied · 6 July 2023
Dear Nolan, Thank you for sharing your positive experience and for the wonderful 5* review.
5/5
GoogleProfessional and friendly staff who keep you updated at every stage highly recommend
Agent replied · 6 July 2023
Hi Debbie, thank you for taking the time to leave a review. Please you are happy with our service :-)
5/5
GoogleReally lovely people who go the extra mile and provide a very personal service. Would definitely recommend them!
Agent replied · 6 July 2023
Thank you Hannah for the fantastic five star review. We appreciate you taking the time to leave us a review.
5/5
GoogleI can't praise Moon and Co enough. Absolutely every communication I had with them was dealt professionally
Agent replied · 6 July 2023
Five Stars! That's what we like to see and always strive for. Great to hear you are pleased with our service. Enjoy your new home :-)
1/5
Googlestaff, desirable properties. However, £1,500 to move into a tiny one bed flat no bigger than most bedsits, well. I have no doubt moon & co. Eat steak for dinner most nights.
Agent replied · 6 July 2023
We are disappointed to read this review. I am sorry that you feel that a property was over valued. We have put valuers through further training to ensure our valuations are realistic and we feel confident marketing properties for rent. If you take a look at comparison sites such as Rightmove or Zoopla, you will be able to see that the valuations of our properties align with those of other agents.
4/5
GoogleNoting that Moon & Co were acting for the vendors whilst we were the purchasers, they were generally helpful and organised.PositiveProfessionalism
Agent replied · 6 July 2023
Thank you for the review. We hope you are settling into your beautiful new home.
5/5
GoogleVery pleased with them and how they conducted their business during the trying time of Covid.
Agent replied · 6 July 2023
Thank you Linda from the whole sales team. We wish you all the best.
5/5
Google"Very lovely, professional & friendly team. Well organised & great customer service. Highly recommend !"
Agent replied · 6 July 2023
Our pleasure Mehtab, hope you settle into your new home.
3/5
GoogleNo one greeted us and showed any interest. We approached one of the staff whole just stated that all they had was on the wall. So we left without any information
Agent replied · 6 July 2023
Thank you for taking the time to leave a review. Please accept our apologies that you were not greeted while in the showroom. We certainly do not want customers to feel this way when visiting our office as this is one of the aspects we enjoy most. If there is anything we can do to advise you further, please do not hesitate to contact us.
5/5
GoogleVery professional through out the whole process, fast reply to any quires, I couldn’t recommend them highly enough.PositiveResponsiveness, Professionalism
Agent replied · 6 July 2023
Thank you Chloe for taking the time to write this lovely review. We hope you are settled in your new home, but should you need our services again we would be happy to assist.
5/5
GoogleAll the staff are amazing and nothing is ever too much trouble 🙂 …
Agent replied · 6 July 2023
Thank you for your amazing review. It has been a pleasure to sell your home for you.
5/5
GoogleGreat experience with Moon & Co. Very friendly and professional team. Would highly recommend.
Agent replied · 6 July 2023
Thank you from all of the Lettings Team, always a pleasure. We hope you enjoy your new home.
5/5
GoogleVery professional, efficient in securing excellent tenants for the property. Any work needed has been done quickly and well. They have contacted me as the landlord as necessary. Highly recommended.
Agent replied · 6 July 2023
Thank you for taking the time to write a lovely review. Feedback is very important to us and we are pleased to hear that you would recommend us.
5/5
GoogleGood, responsive and friendly service to us as tenants
Agent replied · 6 July 2023
Great! Five star reviews is our goal. Thank you!
5/5
GoogleEveryone here is freindly, professional and thoroughloy knowledgeable on sales and lettings. Can highly recomend.PositiveProfessionalism
Agent replied · 6 July 2023
Thank you Giles for your excellent five star review!
5/5
GoogleAlways quick to respond to queries, very professional and available just to give advise if required.
Agent replied · 6 July 2023
Dear Stephen, thank you for taking the time to share your positive feedback. The team are very pleased to hear such good feedback.
5/5
GoogleWhat an outstanding, personal service! Kind and caring staff, truly customer-focused in my experience.
Agent replied · 6 July 2023
Thank you for your wonderful five star review. We are glad to hear that you have enjoyed your experience of using Moon & Co and we would be delighted to assist you in the future, should you ever need it.
5/5
GoogleViewed a property to buy, really helpful team, very professional.
Agent replied · 27 December 2024
Thank you for the brilliant five star review. We appreciate you taking the time to leave a review and we would be delighted to assist you in the future should you need our assistance.
5/5
GoogleReally great experience! Always on hand when we have needed them!PositiveProfessionalism
Agent replied · 6 July 2023
Thank you Daniel for the lovely review!
5/5
GoogleVery comfortable dealing with Moon&Co. Always helpful and responsive.PositiveResponsiveness, Professionalism
Agent replied · 6 July 2023
Thank you Kevin for your lovely comments. We would be delighted to assist you in the future should you need us.
5/5
GoogleViewed a property to buy, really helpful team, very professional.
Agent replied · 6 July 2023
Thank you for the brilliant five star review. We appreciate you taking the time to leave a review and we would be delighted to assist you in the future should you need our assistance.
1/5
GoogleDisappointed with the lettings side. Very unprofessional, no replies to emails, phone calls etc. Staff not interested.
Agent replied · 6 July 2023
We are really sorry to hear that your enquiries were not answered. We now have multiple members of staff operating the email inbox and phone lines to ensure that emails and phone calls are answered. If you wish to discuss this further, the lettings manager Jon, would be happy to suggest a way forward. Please feel free to contact him on lettings@thinkmoon.co.uk Best Wishes, Chloe
5/5
GoogleVery helpful and knowledgable, I would recommend.
Agent replied · 6 July 2023
Thank you taking the time to leave a five star review and great comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Moon & Co Chepstow
How many reviews does Moon & Co Chepstow have?
Moon & Co's Chepstow office has 197 reviews across two platforms: 194 on Google, 3 on Facebook.
What is Moon & Co Chepstow's rating?
Moon & Co Chepstow is rated 4.4 out of 5 across all 197 reviews, and 4.4 out of 5 on Google from 194 reviews.
Where is Moon & Co's Chepstow office?
Moon & Co Chepstow, 10 Bank Street, Chepstow, NP16 5EN.
