How many reviews does Moon & Co Chepstow have?

Moon & Co's Chepstow office has 197 reviews across two platforms: 194 on Google, 3 on Facebook.

What is Moon & Co Chepstow's rating?

Moon & Co Chepstow is rated 4.4 out of 5 across all 197 reviews, and 4.4 out of 5 on Google from 194 reviews.

Where is Moon & Co's Chepstow office?

Moon & Co Chepstow, 10 Bank Street, Chepstow, NP16 5EN.

Trusted Agent profile · Chepstow

Moon & Co Chepstow reviews

4.4

★★★★★ Great

197 reviews across 2 platforms

10 Bank Street, Chepstow, NP16 5EN

Moon & Co's office in Chepstow, at 10 Bank Street, is rated 4.4 out of 5 across 197 reviews on two platforms, including 194 Google reviews rated 4.4.

4.4 / 5

194

Reviews on Google

This office

3.7 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chepstow office, from every platform, shown as written. First names only.

5/5

Google

A truely professional team I am so pleased I instructed Jon Benham at Moon & Co to manage the letting of our home in the Wye Valley. This company have provided professional sound advice and ensured a smooth process. I could not be happier with the letting team at Moon & Co and am pleased to recommend them to others. Melanie

Melanie · 7 July 2018

Agent replied · 6 July 2023

Thank you Melanie for your five star review.We really appreciate the feedback and are happy to hear that you are pleased to recommend us.

5/5

Google

I would just like to say a big thank you to moon and co for all the help with my property purchase. They were always there to give advice when I needed them.

Stephen · 1 September 2023

Agent replied · 1 October 2023

Glad were able to help and ensure the process went as smoothly as possible. Thank you for tasking the time to write a review.

1/5

Google

Refused to entertain me as I have pets and on benefits and disabled they said they don't take pets but when my partner phoned up to say she had pets and working she was allowed pets yet I was not even the law states that can not discrmate against pet owners

Chris · 6 July 2021

Agent replied · 6 July 2023

This is a real disappointment for all of the Moon & Co team to read. We work hard to source suitable properties for tenants. Your comments are a concern hence my immediate telephone call to discuss further. Please get in touch if you wish to discuss any of the points in greater detail. Regards, Jon Benham

5/5

Google

Professional, courteous and knowledgeable. A smooth and easy selling experience - would recommend Peter and his team at Moon & co.

Jonathan · 7 April 2023

5/5

Google

These guys always find me excellent tenants. Really happy with the service they provide, takes all the hard work out of finding a good tenant and they are so quick to find someone too. Always keep me updated too. Thanks a million. I will be back!!PositiveResponsiveness, Quality, Professionalism, Value

Su · 25 October 2021

Agent replied · 6 July 2023

Thank you Su for your excellent five star review. We are really happy to read such a positive review from a repeat client.

5/5

Google

The Moon & Co. Lettings team provided great service throughout my 3 year tenancy. The team were always incredibly professional, but easy to talk to and always responsive to any requests. Thoroughly recommended for both tenants & landlords.

Gordon · 9 September 2022

Agent replied · 6 July 2023

Thank you Gordon, very kind words. Glad all went well with your tenancy and happy to recommend. We hope you are settling into your new home.

5/5

Google

We have recently rented a property through Moon & Co Lettings and would highly recommend them as an agent. They have always responded to our emails quickly, we have been updated throughout the whole process of taking the property and the maintenance has been dealt with very promptly.PositiveResponsiveness, Professionalism

Abigail · 25 October 2020

Agent replied · 6 July 2023

Dear Abigail, Thank you for taking the time to write this very positive five star review. We are delighted to hear you would recommend us. We really appreciate you sharing your experience with us.

4/5

Google

Whenever I emailed queries regarding my house rental I received quick response from a member of staff. Staff member was particularly professional and pleasant to talk to when I collected my keys for the housePositiveResponsiveness, Professionalism

Jane · 25 October 2022

Agent replied · 6 July 2023

Thank you Jane for the great review. We appreciate you taking the time to write a review.

5/5

Google

Very pleased with my service from moon&co , Always helpful many thanks

Pauline · 26 June 2024

Agent replied · 24 October 2024

Thank you for your review, the team are always happy to help :-)

5/5

Google

Great service and perseverance on a tricky sale!

Garyth · 25 August 2024

Agent replied · 24 October 2024

Thanks Garyth for the five star review. Perseverance is often the key, glad we got it all sorted for you.

5/5

Google

Moon and Co were excellent throughout whole process from viewing the property to moving in. Alison really helped things run as smoothly as possible. Excellent company, highly recommended.

Sally · 6 June 2023

Agent replied · 6 July 2023

Thank you Sally for your kind review :-) Alison works hard to ensure the whole process runs as smooth as possible, as does the rest of the Moon & Co team.

5/5

Google

Excellent and very professional.. the staff are so nice and friendly.. Claire & Chloe a big thank you love my house so excited to move in xxxx I would recommend renting from Moon & co … xxx much love Carole Gillard xxPositiveResponsiveness

Carole · 25 October 2021

Agent replied · 6 July 2023

Hi Carole, thank you for your kind comments, very much appreciated. Enjoy your new home.

5/5

Google

I recently supported my Mother to move house and we found the staff at Moons to be friendly, helpful, approachable and supportive in the selling of her property. They were quick to respond and tried to resolve an issues we had.PositiveResponsiveness, Professionalism

Karen · 25 October 2021

Agent replied · 6 July 2023

Thank you Karen for the lovely review. We wish you both all the best.

5/5

Google

By some distance the best letting agent I have ever used. Helpful, responsive and excellent communication. Thank you.

John · 28 January 2024

Agent replied · 24 October 2024

High praise, thank you for your kind words. The whole team appreciate you taking the time to write a review.

5/5

Google

Excellent service. I have every confidence in them achieving the best price for my property and finding me a more suitable final home.

Sandra · 25 September 2023

Agent replied · 1 October 2023

Thank you for the lovely review, happy to help where we can and look forward to supporting you through your moving journey.

5/5

Google

Moon and Co on numerus occasions have found tenants for a rental property we have. They dealt with all paperwork , were at all viewings. I can highly recommend this company if you are looking to let your a property.PositiveResponsiveness, Professionalism

Karen · 25 October 2021

Agent replied · 6 July 2023

Karen, thank you for taking the time to write this lovely review.

5/5

Google

Had nothing but help from this lovely company. Had a few issues with our new home that we are renting but Moon and Co have been very quick to get stuff sorted. Very kind and warm people.. would recommend them.PositiveResponsiveness, Professionalism

Emily · 25 October 2021

Agent replied · 6 July 2023

Dear Emily, We are really happy you have enjoyed your experience with Moon & Co. Good customer service is our priority so we are thrilled to hear you would recommend us.

5/5

Google

I received a very good service from all the staff at Moon & Co in taking on a tenancy through them. They were very helpful and friendly and made the process easyPositiveResponsiveness, Professionalism

Lee · 25 October 2022

Agent replied · 6 July 2023

Hi Lee, thank you for your kind comments, very much appreciated. Happy to hear you would recommend us. We wish you all the best in your new home.

4/5

Google

The team at Moon and Co were always very professional, helpful and supportive and ultimately achieved a positive outcome in the sale of my mother's property.

Jane · 6 June 2023

Agent replied · 6 July 2023

Thank you Jane for your lovely review and kind words.

5/5

Google

Having to leave my home due to landlady selling. Sam, although extremely professional, has been so understanding and helpful, at a difficult time he is exceptional. What an asset to Moon and Co, thankyou Sam

DL · 6 July 2022

Agent replied · 6 July 2023

Sam was really pleased to receive your review, great to hear his hard work and continued passion for selling homes is rewarded with another happy customer and kind words.

5/5

Google

Moon and co sold our property quickly and efficiently and this was after another local estate agent had failed to sell it in 18 months, furthermore they achieved £30k more. Would highly recommend them

Ray · 10 August 2022

Agent replied · 6 July 2023

Thank you Ray for your review and pleased to hear you will be recommending Moon & Co. Your custom is very much appreciated.

5/5

Google

Excellent service for my sale! Friendly, efficient and prepared to cope with extra demands. I recommend them unreservedly.

Jeff · 11 December 2023

Agent replied · 24 October 2024

Thank you Jeff for the five stars!

1/5

Google

Organised a viewing for a cetrain time. Drove through what would be an hour there and back, to have them get the time wrong, not even call me and then after calling them, to have them want to rearrange for another day. I am bloody furious!! Useless muppets.

Martellus · 7 July 2019

Agent replied · 6 July 2023

Thank you for taking the time to review our business. All feedback is taken seriously, therefore we are concerned to learn of your issue raised and would like to investigate this further. Every appointment booked with Moon & Co will automatically be sent a text to confirm appointment details and set time, mirroring our diary. If you could please contact me direct on 01291 624881 or email me at jon.benham@thinkmoon.co.uk

5/5

Google

Great customer service from Chloe who was always quick to reply to my emails and answer my queries. I was a tenant and did not have any issues renting through Moon and Co throughout my tenancy agreement. Would recommend.PositiveProfessionalism

Teg · 25 October 2021

Agent replied · 6 July 2023

Thank you Teg for the great 5 star review. We work very hard to ensure customer satisfaction so we are extremely happy to hear that you would recommend us. We would be delighted to assist you in the further should you ever need it.

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