Trusted Agent profile · Chepstow
★★★★★
197 reviews across 2 platforms
10 Bank Street, Chepstow, NP16 5EN
Moon & Co's office in Chepstow, at 10 Bank Street, is rated 4.4 out of 5 across 197 reviews on two platforms, including 194 Google reviews rated 4.4.
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
5/5
GoogleA really helpful and pleasant experience of selling my house from start to finish… took all the hassle and worry away from me.. regular updates of what was happening throughout. A great estate agents!!!!
During a potentially stressful time we are happy to help and smooth the process out as much as possible, glad our efforts made a difference. Thank you for the 5 star review and kind words.
1/5
GoogleI have rented 2 properties from moon each time they have not sorted out any problems we have had and do not care when I complain I have just turned up for a viewing on another property I was the first one to book a viewing nobody turned up I rang them and they have no record of the viewing now there are loads of people In the queue so I won't be getting it very unprofessional will not be using them again for anything.
Thank you for taking the time to leave a review. We are sorry to hear that your viewing was not arranged. We have a new system which sends a confirmation text and email when a viewing is arranged. The text and emails are traceable through the system to ensure we have a log of each viewing that is confirmed and to avoid this happening to any other future tenants.
1/5
GoogleAll about ££££ Rented for 3 years...no maintenance done while there...when asked for repairs had to wait and having to keep asking before anything got done...asked for bushes to be cut..never happened...got charge £84 for check out fees !! Just making excuses to grab more £££ out of us...paid rent on due time every month...looked after the house..garden.but all they want is cash. ..hope I never have to deal with them again! ! Good luck to the next tenant..hope nothing goes wrong for you cause nothing going to happen!
Thank you for taking the time to write a review. I am sorry to hear that you are not satisfied with our services. This is definitely not how we want our customer to feel. There is no longer a check out fee to be paid at the end of the tenancy.
1/5
GoogleMy wife and I rented a property through Moon & Co for approaching 3 years. The level of service provided by them in this time can only be described as unprofessional and lacking in any substance. No matter how many times you call them they do not keep records of conversations, you often have to ring back 3 or 4 times just to get an answer to what should be a straight forward question. As for the maintenance people they use, the quality of the work is appalling and often unsafe. We had flooring laid in the kitchen and hallway which had to be re-laid 3 times due to scuff marks and bobbling. The garden path had crumbled which despite our many emails and telephone calls was only repaired after we vacated the property. It was of such a dangerous standard my wife had a nasty fall whilst carrying our baby. They try to charge you for everything, whether it be to renew the contract, which was just a cut and paste job and even charge a £72 checkout fee. Overall I would not recommend anyone use these people unless you are not of sound mind. They are cowboys.
Richard, Thank you for taking the time to review your experience. I am sorry to hear that you did not have a good experience with us. We have appointed multiple members of staff to answering phone and email inquiries. We have also had our system updated to allow us to make records of conversations between tenants and staff.
5/5
GoogleVery friendly staff who keep you updated. Straightforward and easy to talk to. The only issue we had was the use of homelet as the referencing company, they do their job but their sales teams hound you and once you remove your number from one department they pass it to another department. But this isn't a reflection of moon and co, just the referencing company.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Stevie for the great five star review. Thank you for bringing that to our attention, I will be speaking with Homelet to address this.
5/5
GoogleVery helpful and professional from start to finish making the letting very easy . Thank you
Thank you Peter for your kind words. Glad we could help.
5/5
GoogleJon and the whole lettings team at Moon and Co could not have been more helpful with negotiating our new home in Chepstow. They offer a friendly professional service and really do go the extra mile for you. The added extras of the keyring and shopping bag after getting our keys were lovely touches too! Thank you very much for your hard work, we are sure we will be very happy in our new home ❤️🏡
Thank you for taking the time to leave a five star review. We really appreciate the feedback.
1/5
GoogleBooked a viewing with Moon & Co. Arrived at the property and waited for around 20 minutes for the agent to arrive, tried ringing the office to see what the situation was and nobody answered. No communication from them at all to say they were late or not available. Terrible service. Glad to see it took you 2 years to actually try and rectify this issue really good work.
Michael, I am so sorry to hear that your viewing was not correctly scheduled. We have upgraded our system so a confirmation text and email is automatically generated when an appointment is confirmed. The system also allows us to trace the email and text message to avoid any further appointments being missed. We have now appointed several members of staff to answering phone calls and emails to ensure we can answer all inquiries.
5/5
GoogleReally helpful and professional, quick to respond to queries and very friendly and supportive. Thank you.
Thank you so much for your kind review, we hope you enjoy your new home. :-)
1/5
GoogleHave been renting with them for two years. Have not maintained the property or addressed the mold issues even though we have reported these repeatedly to maintenance and even the lettings manager. They have even supported the landlords trying to raise the rent when they know that we are living with black mold problems. Really dreadful lettings agency, I would advise to stay away. Currently in the process of reporting them and landlords to environmental health as property is unliveable. If anyone else reading this is having similar issues (I know our neighbours are) I suggest you report them too.
5/5
GoogleI have recently purchased a property through Moon and Co. I had one of their team assigned to me to assist with the sale progression. She kept me well informed and as well as being professional and pleasant to deal with, her work in keeping things on track when we encountered problems with other parts of the chain was invaluable .
Excellent, a five star service is what we aim for. Marilyn is pleased to hear her support ensured the process was as smooth running as possible. Enjoy your new home from all of the Sales team.
5/5
GoogleJon Benham at Moon and Co is the best letting's agent I've discovered. He's smart, professional, friendly and knowledgeable, and is a great asset to Moon & Co. If you're a landlord who needs someone to look after your tenants, Jon's your guy. As a previous tenant, he's always been quick to respond to any questions I've had. Highly recommend!
Dear Jack, Thank you for your fantastic review which is very gratefully received by Jon. We would be delighted to help you in the future should you need it.
5/5
GoogleVery helpful, professional and lovely to deal with
Thank you very much for your kind review.
5/5
GoogleI highly recommend Moon & Co as they were extremely helpful regarding our recent first time house purchase, always there for advice and guided us from start to finish . 5 stars from us !⭐️⭐️⭐️⭐️⭐️
Thank you for your review and five stars. It was a pleasure, enjoy your new home.
5/5
GoogleI would use Moon & Co again. The team were very professional, always available and attentive. They were clearly very good at what they do.
A lovely review for the team to read, thank you Theresa.
5/5
GoogleLovely to deal with and kept us informed with how the sale was preceding . There response to any questions we had was answered very promptly and professionally.
Thank you for your kind words, appreciated by the whole of the sales team. Great to hear our hard work results in the best possible experience for you as a client.
5/5
GoogleFriendly and helpful. When I emailed for some information they replied straight away providing me with the information I required. On collecting my keys I was handed a lovely pack and advised that if I needed any help or information just let them know. Very happy with their service.PositiveResponsiveness, Professionalism
Thank you Kelly, we appreciate you taking the time to leave a fantastic review.
5/5
GoogleExcellent service from this company both in letting and in sales. Moon and Co looked after a house in Chepstow for me for 13 years providing reliable and trustworthy long term tenants and sold the property at the asking price shortly after the decision to sell. Highly recommended.
We all really appreciate you taking the time typing your glowing review, lovely to read and receive feedback confirming that the hard work shows to our clients.
5/5
GoogleFrom start to finish or should that be continuing. I have had nothing but quality service throughout. Attention to detail and a very personal approach from all the team I became a customer of moons following a recommendation And I myself will be more than happy to reccomend this company. Top class and thank you very much your professionalism is greatly appreciated John birch
Thank you for taking the time to write a review following your experience with Moon & Co. We are happy to hear that you would recommend us. We work very hard to please our customers and provide a high standard of customer service so we are delighted to hear that you are pleased with our services.
5/5
GoogleViewing efficiently arranged with confirmation text and reminder email. We arrived promptly and the estate agent was there to greet us. He was very professional, and knowledgeable about the property. Unfortunately the house was not to our taste, but we would certainly hope to arrange further viewings with Moon &Co.
A great review, thank you. Sorry to hear the house was not for you, hopefully we will see at another property viewing very soon.
5/5
GoogleReally impressed with Moon & Co, particularly the lovely Chloe who was superb. Very professional, friendly, and efficient. We have moved house 5 times in the last 10 years and so far this is the best estate agent we have dealt with. Big thanks to the team for making our move so easy.PositiveResponsiveness, Professionalism
Wow, Thank you Helen such lovely feedback. We really appreciate you taking the time to leave a review and are so pleased that you have enjoyed your experience with Moon & Co so far. We hope you have settled into the property nicely.
5/5
GoogleA fantastic experience throughout the whole sales process. The team kept us fully up to date and chased the solicitors to ensure we knew what was holding things up in a complex sales process. Many thanks to you all. Happy to recommend the team to any buyer or sellerPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review, all of the team appreciate you taking the time to write these kinds words. Great to hear you are happy to recommend us.
5/5
GoogleWell what can I say! This is the best Estate Agents I have ever dealt with. They are professional, they listen and take action when needed. I am thrilled with the service and highly recommend them. They were brilliant from start to finish selling my house.
What more is there to say.... thank you for your fantastic review. Great to read our clients and pleased with our service.
5/5
GoogleExcellent support theroughout a difficult selling process (no fault of the Estate Agent!) Friendly, supportive and professional. Thanks
Great to see 5 stars, thank you for the review.
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