Trusted Agent profile · Chepstow
★★★★★
197 reviews across 2 platforms
10 Bank Street, Chepstow, NP16 5EN
Moon & Co's office in Chepstow, at 10 Bank Street, is rated 4.4 out of 5 across 197 reviews on two platforms, including 194 Google reviews rated 4.4.
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
5/5
GoogleMe and my partner have had an exceptional experience with Moon and Co. They have provided us with any useful service and information. Friendly, responsive and professional. They have exceeded by far our expectations.
We really appreciate your 5 star review and kind comments, thank you.
5/5
GoogleI held a tenancy 3 years, managed by Moon and Co and found them helpful, friendly and always professional. If you are a landlord I would recommend them to you.PositiveResponsiveness, Professionalism
Thank you Chris for taking the time to leave a review. We wish you all the best and we would be more than happy to help if you need our assistance in the future.
5/5
GoogleI have dealt with Moon and Co for the past few years and I can say they have an outstanding team and offer great service and are a pleasure to carry out business with. Thanks again for the supportPositiveResponsiveness, Quality, Professionalism, Value
Dear Tom, Thank you for sharing your positive review.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
5/5
GoogleWe are tenants with Moon & Co, upon highlighting a few issues when moving into the property they were very quick to respond and resolve. All whilst in a very courteous manner. Would recommend. Thanks guys! Tim & Em
Dear Tim, Thank you for taking the time to write this fantastic five star review. We love to hear this positive feedback and we are so happy that you are settled into your home.
1/5
GoogleBooked an appointment for a viewing and then was told to rearrange for another date. Once this was done I received confirmation but on the day no one turned up. So I called them and they said I wasn't even on the system.
Sorry to learn our service did not meet your expectations. Customer service is extremely important to us, please feel free contact us with further details so we can investigate this further.
5/5
GoogleHaving used moon and co recently to find tenants for me i am really impressed with their service. Always professional and a pleasure to deal with. Jon, Claire and Tom are an asset to the business guiding me through mortgage and lettings process.
Thank you for your wonderful 5* review. We appreciate you taking the time to comment on your experience with us.
5/5
GoogleI have dealt with both the sales and lettings departments, and have been impressed with the level of service and professionalism. All the staff are friendly, approachable and go out of their way to assist you.PositiveResponsiveness, Professionalism
Thank you James for taking the time to leave this great review.
5/5
GoogleSold my house with Moon & Co excellent local agency
Thank you for your kind review, very much appreciate and glad you were pleased with our service.
5/5
GoogleI have used Moon & Co Lettings to manage our properties for a number of years. They have always given a professional, efficient service. The tenant feed back to myself has always been positive. Most importantly they are a trust worthy company who can be relied upon.
Jarrod, thank you for the brilliant five star review. We love to hear such positive feedback from one of our landlords.
5/5
GoogleExcellent with helping us find a flat. We did a virtual viewing due to the distance and the pandemic. Super fast with arranging the documents and incredibly helpful and responsive to emails.PositiveResponsiveness, Quality
Dear Charlie, Thank you for taking the time to write this wonderful five star review. We are happy to hear that you are pleased with Moon & Co.
5/5
GoogleVery helpful and professional. The beautiful drone footage contributed to the house sale. The staff made a fraught process as painless as possible
Great to read your 5 star review. Thank you and glad to hear we helped smooth out the process for you.
5/5
Googlevery professional from the first visit to completion. the chain details were set out so we knew what to expect and the staff kept in regular touch
Pleased to learn of your experience and read your review, thank you for the 5 stars.
5/5
GoogleMoon & Co provide an excellent service and I would highly recommend using them. I rented a home through them and the staff were helpful, friendly and answered all of my questions. They helped me find a great place to live!! Thank you.
Thank you Hannah for your fantastic five star review. We will be happy to help should you need assistance finding a property to rent in the future.
5/5
GoogleClaire & Chloe have been absolutely brilliant getting me set up in a new rental property in Chepstow. Responses have always been fast and everything made simple. Many thanks to you both :-)
Thank you Tristan for your brilliant review. We appreciate you taking the time to leave this positive feedback.
4/5
GoogleKey collection for survey - no problems. Slightly slow in providing set of sales particulars. But - in fairness - copier was playing up a bit.
Thank you for taking the time to leave a review.
5/5
GoogleSuperb service & excellent sales progressing from Alison on the purchase of our new home.
Thank you Andrew for taking the time to right a great 5 star review from all of the Moon & co team.
5/5
GoogleAmazing staff and customer service. Not a single issue in my experience with them both moving into a property and moving out of one.
Our pleasure Cieran, the team will be delighted with your kind words. If you ever need help to move again let us know and we will be happy to help.
5/5
GoogleWe recently used Moon & Co to sell our property and received excellent professional service. All completed with out any issues. Would definitely recommend!
We really appreciate your 5 star review. Always happy to help our clients and great to hear you will recommend us. Thank you.
1/5
GoogleStill waiting to hear why no one turned up to our viewing. Terrible service. If I could give no stars I would. It’s a shame they’re used so much around Chepstow and Caldicot. We’ll be looking elsewhere.
I am concerned regarding your review. We work extremely hard to ensure all clients receive the best possible service from Moon & Co. I would like to investigate this further, would you be so kind as to email me direct with some more detail. jon.benham@thinkmoon.co.uk or call me on 01291 624881
1/5
GoogleStill waiting to hear why no one turned up to our viewing. Terrible service. If I could give no stars I would. It’s a shame they’re used so much around Chepstow and Caldicot. We’ll be looking elsewhere.
I am concerned regarding your review. We work extremely hard to ensure all clients receive the best possible service from Moon & Co. I would like to investigate this further, would you be so kind as to email me direct with some more detail. jon.benham@thinkmoon.co.uk or call me on 01291 624881
4/5
GoogleUsing for the first time. The gentleman who was doing the view was friendly and on time. Property's nice and the rents average. Landlords friendly (but I guess that's luck of the draw:) . )
Thank you for your review. Excellent customer service is at the core of what we do and nice to hear you are pleased with the service you received.
5/5
GoogleMarilyn at Moon & Co was excellent. Very professional throughout the whole buying process and also a lovely person to deal with so couldn't ask for more really.
Thank you Robin for the excellent review and kind comments. We appreciate you taking the time to write a review.
5/5
FacebookWe used Moon & Co to sell a property. The service was very professional throughout. Nothi g was too much trouble.
I chose Moon & Co to sell my new build property in Tutshill, they produced a professional sales brochure and moved quickly and efficiently to secure several good offers which resulted in a sale that I was delighted with, Thank you Moon & Co!!.
5/5
GoogleI recommend working with Moon & Co in Chepstow. Professional help, individual approach to the client, full commitment.PositiveProfessionalism
Hi Anita, thank you for the lovely comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
