5/5
GoogleGreat staff and have used them for years and would not hesitate recommending.
Agent replied · 6 July 2023
Thank you for your kind review. It is appreciated.
Trusted Agent profile · Chepstow
Moon & Co Chepstow reviews
★★★★★
197 reviews across 2 platforms
10 Bank Street, Chepstow, NP16 5EN
Moon & Co's office in Chepstow, at 10 Bank Street, is rated 4.4 out of 5 across 197 reviews on two platforms, including 194 Google reviews rated 4.4.
Reviews
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent local knowledge and professional staff
Agent replied · 6 July 2023
Thank you for your fantastic five star review. We appreciate you taking the time to write a review.
1/5
GooglePaying a hell of a lot of money for such a poor standard home.
Agent replied · 6 July 2023
Thank you for taking the time to write a review. We are sorry to hear that you feel our properties are expensive. All valuers have undertaken additional training to ensure realistic valuations are provided.
1/5
GoogleRubbish service... Don't try buy property from them you lose money an time.
Agent replied · 6 July 2023
Tom, thank you for taking the time to review our services. Feedback is always welcomed. Please feel free to get in touch via lettings@thinkmoon.co.uk if there are any points in particular you wish to bring to my attention. Best Wishes, Chloe
5/5
GoogleVery helpful and responsive staff. We were very happy with the service. Thank you Moon & Co.
5/5
GoogleVery helpful staff made this a painless transition, and kept me informed and well advised throughout the progress of the sale.
5/5
FacebookWe recently used Moon & Co to sell our property and received excellent professional service. All completed with out any issues. Would definitely recommend!
2/5
GoogleNot very helpful and understanding
Agent replied · 6 July 2023
I am sorry to learn our service on this occasion has not met your expectations. We encourage our customers to feedback their experiences to us, we can then learn from this and ensure we consistently provide a five star service. If you like to discuss any points of concern please contact me - Jon Benham, Manager - 01291 624881 - jon.benham@thinkmoon.co.uk.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thank you for the 5 stars!
5/5
GoogleRating only, no written review.
Agent replied · 9 November 2024
Thank you for your 5 stars.
1/5
GoogleRating only, no written review.
Agent replied · 1 October 2023
We are all really disappointed to learn you felt the need to submit a bad review. I am unsure of the reasoning and would welcome some feedback from you, We can then ensure our service is at the highest standard possible for our clients. Please contact me direct at jon.benham@thinkmoon.co.uk or by calling 01291 629292.
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for taking your time to leave a review. We are always keen to improve our service where possible, please feel free to contact us with more detail from which we can learn from to improve our customer experience.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for your 5 Star review, appreciated by the whole team.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for the 5 star review Andrew, always happy to help.
4/5
GoogleGood
Agent replied · 6 July 2023
Thank you for taking the time to leave us a review. We hope you are settling into your home.
4/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Hi Paul, thank you for your review. Do let us know if there is anything we can do to make it a 5 stars.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for taking the time to leave a five star review.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you! We really appreciate your 5 star review.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you Tara for the five star review!
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you Craig for leaving a five star google review. It is great to see a repeat customer is yet again happy with our service.
5/5
GoogleGreat company 👌 …
Agent replied · 6 July 2023
Emily, thank you for the five star review. We appreciate you taking the time to write a review.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you Mark for the five star review!
1/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for taking the time to leave a review. We are disappointed to see a one star review from yourself and your partner as we strive to give the best customer service. Please do let us know the reason behind the one star review by sending me an email on lettings@thinkmoon.co.uk. Kind Regards, Chloe
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
