Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis was our first experience with Moon and Co and we have to say we had a very pleasant and relaxing experience with them. Both Jon and Chloe were more than helpful with getting everything sorted with the property and would definitely recommend them to anyone. Thanks again for everythingPositiveResponsiveness, Quality, Professionalism
Kevin · 25 October 2020
Agent replied · 6 July 2023
Thank you very much for your five star review. We work very hard to ensure customer satisfaction so we are extremely happy to hear that you would recommend us.
★★★★★ 5/5
GoogleThank you Moon& Co for all your guidance and support through the whole process of selling and buying our house. It is much appreciated.
Claudia and Vio
Claudia · 14 October 2025
Agent replied · 14 April 2026
Thank for your kind words and the 5 stars!
★★★★★ 5/5
GoogleMoon & Co were hugely supportive during the sale of my property. They advised me well in marketing and pricing the property, looked after viewings and negotiated a good price. They were excellent in supporting me and chasing the buyer and their solicitor at various points when the legal processes slowed down.
David · 20 December 2024
Agent replied · 10 January 2025
Thank you for your great review David. The whole team works hard to ensure the process is as smooth running as possible for customers, good to hear your experienced that.
★★★★★ 5/5
GoogleFrom the moment we met Peter Moon and his great team things were on track for a great experience . This was an emotional sale of a long standing family home and the whole process was handled professionally and efficiently with ultimately at positive outcome as the sale completed . Thanks Moon & Co.
Andrew · 2 November 2024
Agent replied · 9 November 2024
Thank you for your review and entrusting us with the property sale. Peter is a master at what he does, ensuring customers are well looked after. Glad to hear we made the process as stress free as possible.
★★★★★ 1/5
GoogleFew things about them. They are very brief. When you enquire about a rental.. They turn it the other way. They want to know if you have children.. And a pet. They want to know if you are 2 professionals with top incomes.
If you are pro family, or had a desperate need for a pet since lockdowns. Or if you wife can't work because of cancer.. And you're doing overtime to make her happy.. Even if the income is 4 times the rent. Simple message.. Look elsewhere. I know some of these questions are normal with letting agents. But this particularly agency is extra specialised in being ruthless, short, rude and selfish.
If you're a landlord please shun them. Go find us, we are excellent tenants! These letting agents will feed you with horror stories about tenants and their pets and kids. They'll share their disdain for single income households. They will not consider the most important reference history until last!
If you're a landlord in Monmouthshire... Talk to us!
Ps. I've read your response- thanks for that. I know its not the fault of you entirely. The lockdowns and economic downturn has fiddled with the supply and demand. Its also accelerated the selfish trend in people/ businesses generally.
But to put it straight. We contacted you around 4 of your properties over the last 16 months- we wanted more information and were hit by a wall. You asked "first... may i know more about you". Your questions on each occasion were around children. Then came pets. Finally around whether we were both healthy fully paid professionals.
The impression left is that children and families have lost favour among the masses... and single stay at home housewives a big no no.. even if they have cancer. Its a given that nearly all of your rentals do not allow tenants with pets even if the ad does not stipulate that. In construction I meet many first time landlords and they are entirely pre-disposed to tenants with pets and children. Unfortunately so many are also open to suggestion from letting agents.
You would do well to counsel the landlords we are pro family here-- and work within the UK law. The Fair Housing Act of 1968 made it illegal for landlords to discriminate against prospective tenants with children under the age of 18. You question might break the law. Furthermore you tell them that they work within the Model Tenancy Agreement (2021 provision) established by Her Majesty's Government. Tell them they we will put greater priority into referencing and less on the fact the tenant wants to do the "terrible risk" of making their house into a home for them. This is win win-- as referenced tenants who are responsible- truly responsible and loving (eg in strong martial relationships and responsible for children- and a pet) are highly unlikely to scam them, destroy their property and sublet it to gangs. Individuals who fit your current criteria are far far more likely to be gang associated, sub lett-ers, thieves, irresponsible and the rest.
I hope you don't respond defensively- and take what i say and review your practices. I know its not just my concern as we are very much within the community here in Chepstow.
Brendan · 7 April 2023
Agent replied · 6 July 2023
All of the team are surprised to read your review. Whenever a client enquiries about a property we will ask questions to check suitability to the property, unfortunately as the rental market is extremely busy we are not able to offer a viewing for every enquiry.
We manage a large number of tenancies across Monmouthshire, ranging from flats to larger detached homes. Tenants vary from single persons, couples and families. Many of these properties have pets as we are happy to accommodate where we can. Many of our staff have pets and children, therefore we strive to arrange appointments for clients at properties where this is suitable to the property and meeting the landlords requirements.
I would welcome the opportunity to discuss this further, ascertaining if there are currently any suitable properties for you. please feel free to contact Jon Benham 01291 624881.
★★★★★ 5/5
GoogleWe received exceptional advice and support throughout our sale and purchase. Nothing was too much trouble and we would highlya recommend Peter and his fabulous team.
Tim · 19 July 2023
Agent replied · 26 July 2023
Thank you the lovely review and five stars, we all hope you settle in and enjoy your new home.
★★★★★ 3/5
GoogleMoon were great at the obtaining an initial sales agreement. It was not such a good sales process - a combination of bad lawyers employed by both buyer and seller was not helped by limited engagement from the moon sales progression team that did not seem to do anything until it was almost too late. I feel it took far too much chasing from me given theres a fee earned by them at the end. So in short good at getting a sale but play close attention to the process to make sure it goes through at an appropriate pace
Matt · 7 January 2023
Agent replied · 6 July 2023
Matt, thank you for taking the time to write your review. Detail in your review will be helpful to ensure we always provide the support to our clients and the process progresses as swiftly as possible.
★★★★★ 5/5
GoogleMarilyn has been incredibly helpful and professional throughout the process of the sale of our house. She has given a really friendy and personal service, which is really appreciated during a very busy and hectic time in our lives!PositiveResponsiveness, Quality, Professionalism
Maisie · 25 October 2021
Agent replied · 6 July 2023
Thank you the fantastic five star review.
★★★★★ 2/5
GoogleService not up to the usual standards.
From the initial issues with not being included in the Sales process, to finding that the property was left unsecured after a sales visit, to the next visit being concluded with lights left on.
Finally, after the sale seemed to stall, five calls were made over 2 months asking for updates and each time a call back was promised but none came, until the exchange was agreed, and then the call was just to ensure keys were handed in.
Currently selling another property and it will not be with Moons.
Nigel · 9 October 2022
Agent replied · 6 July 2023
Thank you taking the time to provide detail in your review. This is not what we would expect I client to feel, we will look at your file in detail to see what opportunities there may be to ensure our service is at our usual high standards for all clients. Please feel free to contact us if you wish to discuss in more detail.
★★★★★ 5/5
GoogleWe rented with Moon & Co. for 3 years and had a fantastic experience. The team was always professional, responsive, and friendly, making the entire process smooth and stress-free. They promptly addressed any issues we had and ensured our rental home was well-maintained. Highly recommend Moon & Co. for their outstanding service!PositiveResponsiveness, Quality, Professionalism, Value
Eugeniu · 27 May 2024
Agent replied · 6 July 2023
Thank you Eugeniu for the brilliant five star review and comments. We are so please you have had a great experience with us so far. We really appreciate you taking the time to write this review.
★★★★★ 5/5
GoogleI rented a property through Moon and Co Letting agency for 4 years 2 months. They were flexible, supportive, professional, fair and responsive. Any issues I had with the property they dealt with quickly. They were always responsive to emails and made the start and end tenancy process quick and painless. Would highly recommend.
Claire-Louise · 27 April 2024
Agent replied · 24 October 2024
Thank you for your kind comments, it was a pleasure. All the best in your new home from all of the lettings team
★★★★★ 5/5
GoogleFrom the beginning of our application right up until we moved in, Moon and Co have been a wonderful letting agent to deal with. They responded quickly and professionally to all enquiries and I was really impressed with how smooth and hassle free the whole letting process was. We've been with a few letting agents over the years and Moon and Co have been by far the best one. A really enjoyable experience, who can say that about renting?? The welcome pack they provided was especially appreciated. Thank you Moon and Co!PositiveQuality, Professionalism
Alun · 25 October 2021
Agent replied · 6 July 2023
Thank you Alun for this wonderful five star review. We are so happy to hear that we have been the best letting agents you have used and to hear that you enjoyed your welcome pack.
★★★★★ 5/5
GoogleMy experience of using Moon and Co was nothing short of fantastic. Every member of staff, from Peter and Sam who did the initial valuation and listing, and all the lovely ladies who answer the phone, did all they could to be helpful and proactive. Special thanks go to Alison who was my angel throughout a stressful time. She was always there when I called or emailed and was always quick with answers or action. I recommend them wholeheartedly and would use them again in the future. I really appreciated the lovely gift they gave of a home movers box full of goodies. Thank you all!PositiveProfessionalism
JL · 25 October 2021
Agent replied · 6 July 2023
Thank you Jo for the fantastic review. We are so pleased that your were able to secure your family home. We really appreciate your kind words. It was a pleasure dealing with you throughout the whole process. We hope you are enjoying your lovely new home.
★★★★★ 5/5
GoogleWe received fantastic service from start to finish and would like to thank the team especially Alison who kept us informed and answered our queries.
Griffiths · 9 September 2022
Agent replied · 6 July 2023
Thank you for the five stars. The team are pleased with your comments and proud to provide this level of service, especially Alison.
★★★★★ 5/5
GoogleOur property was well presented with a quick series of viewings and immediate offers. Moons were efficient and friendly.PositiveResponsiveness, Professionalism
David · 25 October 2022
Agent replied · 6 July 2023
Thank you David for the great five star review!
★★★★★ 1/5
FacebookDon’t recommend using moon & co. Me and my partner went in on Wednesday to enquire about viewing a property where we were discriminated because we are only young. We kept being told that “money is needed” where we kept repeating saying money is not an issue the woman we spoke to was rude and very unprofessional, and unwelcoming. Unfortunately we will not be getting a house from them.
Sophie-Louise · 5 August 2022
Agent replied · 31 July 2023
Hello Sophie, I am sorry to read your review. If you could please call the office and speak to the manager Jon Benham so that we can investigate this.
★★★★★ 5/5
GoogleI can't recommend Moon and Co enough. From start to finish, they were professional, supportive, proactive and had great attention to detail. …
Josephine · 14 April 2025
Agent replied · 14 April 2026
The team appreciate your kind words, especially Anton and Chloe. Thank you :-)
★★★★★ 1/5
GoogleAbsolutely Disgusted with the agency after viewing two properties and calling to inform of our interest on two different accessions only to be told that the agency would call us to confirm our details and go from there on both accounts we waited and received no further phone call. When we rang back no apologies where given and they informed us that people who are currently renting properties from the agency have first come first serve bases. So both times we wasted our time at no point did they inform us whilst visiting the properties that if someone who has used them in the past would be given priority. It’s my opinion that the company our shoddy and poorly managed.
Nicholas · 6 July 2020
Agent replied · 6 July 2023
Thank you Nicholas for taking the time to write a review. I am very disappointed to learn that you had a poor experience. We welcome your feedback and we will thoroughly investigate the points you have raised. We expect our customers to receive the highest customer service from every member of staff.
★★★★★ 5/5
GoogleMe and my partner bought a house through Moon & Co, we would highly recommend using them as our experience was seamless and transparent. Once we completed and picked up the keys they also gave us a little goody bag which was a really nice touch. We would use them in future when thinking about selling.
Paige · 21 August 2023
Agent replied · 1 October 2023
Thank you for the lovely review, we hope you enjoy your new home.
★★★★★ 5/5
GoogleWe have used Moon & Co several times. To buy our house, to buy a rental property, to get tenants and to sell the rental property. They are always efficient and responsive. I'd highly recommend them.
Thant · 24 September 2024
Agent replied · 24 October 2024
Always happy to help Thant, I think we have helped you in one way or another over the years :-) Thank you for taking the time to write a review.
★★★★★ 1/5
GoogleWhere do I begin!!
At first when we found the property, Moon staff were helpful, quick and efficient. However upon leaving it has been one epic disaster after another.
We are now over 3 months after vacating and STILL having issues with getting our bond returned, despite countless emails and calls. Some of which have failed responses and appointments not kept on their end.
Despite having gone through the list of requirements made by Moon to return our bond, including painting the entire internal of the property and cleaning throughout, we have been charged over £1100 pounds for cleaning and gardening. After the prolonged time and missed communication, dragging on and on over the festive period we have decided that we just want our money back so have settled in the ridiculous reduced amount.
The one issue being the removal of an item left in the shed at the property - arranged with Moon to be collected today, some 55min drive from our new location. Only to arrive and find access locked, meaning that another time needs to be arranged and STILL we are no closer to the reduced amount of our bond, over 3 months and countless communications later.
A shame that this unnecessary stress has been added, but to then have to take our two disabled children on a two hour car journey for nothing despite arrangements being made is seriously unprofessional and annoying on Moon’s part.
Highly disappointed at this stage. Who knows when if ever, we will get our bond returned to us.
Natalie · 28 January 2024
★★★★★ 5/5
GoogleJon was fantastic in helping us find a property for let. Very approachable and supportive. Would recommend moon and co for property Lettings and would happily use them again in the future.
Darren · 7 July 2019
Agent replied · 6 July 2023
Thank you Mr Cook, it was a pleasure. If we can help you in the future please get in touch.
★★★★★ 5/5
GoogleVery helpful and thoughtful people. Always prompt to help! Recommended!
Vanderson · 7 August 2025
Agent replied · 14 April 2026
Thank you for your review, appreciate the 5 stars and kind words.
★★★★★ 5/5
GoogleAfter trying to find a flat to rent in Bristol, I was so pleased to shift my search to Chepstow, and make contact with Moon & Co. They were very flexible and responsive, and although my circumstances were not typical, they pulled out all the stops to make sure I got the perfect flat! Their customer service is the best- friendly and professional. I can't recommend them too highly.PositiveResponsiveness, Quality, Professionalism
Grace · 25 October 2021
Agent replied · 6 July 2023
Thank you Grace for the fantastic five star review. It has been our pleasure helping you find your new home.
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