Trusted Agent profile · Cheltenham
Verified
★★★★★
922 reviews across 2 platforms
28, Bath Street, Cheltenham, GL50 1YA
Part of The Property Centre, Abbeymead, see every office.
The Property's office in Cheltenham, at 28, is rated 4.8 out of 5 across 922 reviews on two platforms, including 832 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of six awards The Property won in 2026.
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The Trusted Agent 2026 results for The Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleRecently used the Property Centre in Cheltenham, found them to be extremely proactive and helpful. Nothing was too much trouble and they made the process much easier than expected. Special mention to Barney who worked tirelessly - would recommend.
5/5
GoogleExcellent service, knowledgeable, the whole team very friendly and efficient. Had no problems whatsoever with this agent. I would highly recommend and good value for money. Thank you Barney Jackson for being on my journey and supporting me throughout.
5/5
GoogleHad a really great viewing with this company - everyone was so friendly and knowledgeable! Would definitely recommend.
Our team are always happy to share their extensive knowledge, both of the property for sale, the locality and any other information which clients could find useful. Thanks for recommending us, Matthew, and for taking the time to write us a review, we wish you all the best for a happy 2024!
1/5
TrustpilotCharlotte Madden Horrible
I dealt with a Charlotte Madden and she's highly unprofessional! she gave me a that for a viewing i provided all my details and called and emailed for 4 days consistently and she never responded. One time I called someone answered and hung up on me. Based on these reviews I do not recommend them. She didn't even have the courtesy to get back to me on the day to cancel.
5/5
TrustpilotThe Property Centre were amazing
The Property Centre were amazing! The best experience I have had with an estate agent in a long time. Would 100% recommend.
5/5
GoogleWe had a great time selling through the Property Centre. All of the staff were really helpful. The photos, tour and brochure showed off the property to its full potential and we sold the property on the first day of viewings! What more can you ask for.
Thanks for reviewing our service, Lucy. We strive to make the process of selling your home as stress-free as possible and will pass your kind words on to the team.
1/5
TrustpilotCompletely useless sales progression team
Completely useless, absolutely shocking. They lure you in with a competitive price to sell your property, then when you're in with there sales team your move will die an agonisingly slow death. I used the Property center once before last year, in that attempted I had offers accepted in June and the sale dragged on until November, before unfortunately collapsing. I thought then that 6 months was a joke how long the property centers sales team took, however I foolishly stuck with them. On my second attempt I sold, and had my offer accepted in January, and at the time was told by the sales progression team this would be a quick move with almost no chain. A beautiful lie. it has now been 8 months, and there is still no end in sight for me. For the love of god, avoid the property centre or your purchase will be lost in purgatory forever.
5/5
GoogleThe agent was wonderful and she took her time and explained everything to us
We're glad you've been pleased with our service, Eunice, and hope you're very happy in your new home.
5/5
GoogleHi, Since the very beginning Kim always found the time to update me on things (even …
Thanks for taking the time to review our service, Dr. Scipioni, we appreciate it and will be sure to pass on your kind comments to Kim. Wishing you all the best in your new home.
1/5
TrustpilotVery dishonest agency that do not keep promises
Honestly speaking, the property centre contacted me and promised to have an online video of a flat located at The registry sent to my mailbox on Tuesday (19 Jul). However, there was no response from them afterwards until today (21/7), I called the centre again. The centre coordinator (Grace / Sophie, as the phone reception was very poor). She said the colleague that was in-charge of my case was not available (Mr. Mac Patel), but she could definitely send the video and booking form to me today before day end. However, still, no email response from the centre. Then I re-checked the flat advertisment online, it was already removed by the centre. All I would like to say is that, be HONEST to your clients, about what are available and what are no longer available for them. This is called - professionalism.
5/5
GoogleSuch a comfortable experience using The Property Centre, Cheltenham. Barney was brilliant and helped us find our first family home with such ease. I can't recommend them enough! Thank you
5/5
GoogleProperty Centre found us a buyer in 2 weeks, and ours was an unusual property to value. Very pleasant staff who kept us well informed all the way through what proved to be a difficult chain and a lengthy process, and whose crucial interventions at a couple of points rescued us from despair!
Thanks for your review, Martin. As a Company, we pride ourselves on our excellent communication and it’s great to have that recognised.
5/5
GoogleThe property centre are very professional and reliable. I found them to be very efficient and helpful. As a first time buyer I felt guided and reassured. Natalie specifically made my viewing experience enjoyable.
Thanks for your kind comments, Alice. We'll be sure to pass them on to Natalie.
5/5
GoogleFantastic experience purchasing our first property, would highly recommend The Property Centre to friends and family!
Thanks for writing us a review, Marianne, and for recommending our Cheltenham team. We're happy to have helped and glad you've been pleased with our service. Wishing you lots of happiness in your new home.
5/5
GoogleDelighted with way I was treated by The Property Centre whilst I was looking at houses. Barney was very polite and patient whilst I had two young children with me. I highly recommend this estate agent.
5/5
GoogleBarney helped make sure the purchase of our first property went through and deadlines were met. He really stepped in when the solicitors weren't doing a great job. Great service and communication throughout.
Thanks for taking the time to leave a review. We're glad you were pleased with our service and wish you every happiness in your new home.
5/5
GoogleAs a landlord I can thoroughly recommend The Property Centre for their advice and support.
Thanks for your review, Susan, and for rating our property management service so highly, we appreciate it.
5/5
GoogleI could not recommend The Property Centre enough. The photos and virtual tour of my property were excellent and they arranged viewing to suit me. Once sold the after sales team were brilliant at keeping me up to date on the sale process …
Thanks for your great review, Julie. We will pass your kind words on to Oliver the Cheltenham team.
5/5
GoogleSold my property through the property centre Cheltenham we delt mainly with Kim Sugar she was vert friendly and very approachable she took the photos and it was Kim who did the viewing that sold the the house she stay it consent dialogue …
Thanks for taking the time to leave us a review, Mike. We will pass your kind words on to Kim and the team.
5/5
GoogleAs buyers, the Property Centre have been absolutely incredible. The entire team displayed expert knowledge and a sense of urgency at every step. Top-tier professionalism and customer-orientated service throughout. Highly recommended.
Thanks for your kind comments, Mark. Oliver and his team do their utmost to provide an exceptional service and it's always appreciated when their efforts are recognised :) Thanks for taking the time to write us a review, we hope you're very happy in your new home.
5/5
TrustpilotHIGHLY RECOMMEND THE PROPERTY CENTRE IN…CHELTENHAM
HIGHLY RECOMMEND THE PROPERTY CENTRE IN CHELTENHAM From start to finish Barney, Rachel, Oliver and all the amazing staff have kept me updated and informed with what ever was going on with my forever home, so very professional the whole process from selling my home to buying a new one they were brilliant. I also used their in-house solicitors which was organised and the property centre kept me updated, informed and checking relevant paperwork had been done, such a smooth and stress free experience can’t Thankyou all enough would highly recommend.
5/5
GoogleAlways very efficient when dealing with issues with the property and providing helpful advice
That's good to hear, glad you're pleased with our service. Thanks for taking the time to review us.
5/5
GoogleVery professional and friendly staff. Quick responses to any questions. Oliver and all the team were extremely helpful over my flat purchase. Many thanks
Thanks for your review, Jo, we're glad you've been pleased with our communication and service. Wishing you every happiness in your new home.
1/5
TrustpilotI wouldn't even give them 1 star…
I wouldn't even give them 1 star however I had to in order to write this review. The staff are extremely unprofessional, and we are being served a section 21 eviction after we have reported mould in the place several times and requested we end the tenancy early due to our flat being inhabitable. They tried to say we must pay for many expenses that aren't even in our tenancy agreement such as a visual electrical test, a portion of the landlords reletting fees, rent and utility bills until another tenant moves in, if we want to leave early. They had no remorse for the conditions we're living in and slapped us with many fees that aren't justifiable. We are sleeping on the floor in the living room; they took over a month to fix our bedroom window where the handle broke due to rotting away (we have evidence for anyone who wishes to see it), making the bedroom unusable as we would wake up during the night with mouldy water dripping onto us from the ceiling. They are blaming us for the mould when its in fact a structural issue as our flat has no bathroom door, no bathroom window and an extraction fan that doesn't work. We will now have our deposit taken away from us and any chance at a reference for a future letting because they would rather blame us. Also, they are serving us a section 21 eviction and 2 months notice, when our contract ends in 2 months anyway? Bottom line, they will not help their tenants. Very conservative company that have no remorse for the working class renters, but will look after those wanting to buy and sell.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Property, Cheltenham won Platinum; The Property, Taunton won Gold; The Property, Abbeymead won Gold; The Property, Stroud won Trusted Agent; The Property, Quedgeley won Trusted Agent; The Property, Gloucester won Trusted Agent.
Send The Property Centre a message.
