Trusted Agent profile · Cheltenham
Verified
★★★★★
922 reviews across 2 platforms
28, Bath Street, Cheltenham, GL50 1YA
Part of The Property Centre, Abbeymead, see every office.
The Property's office in Cheltenham, at 28, is rated 4.8 out of 5 across 922 reviews on two platforms, including 832 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of six awards The Property won in 2026.
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The Trusted Agent 2026 results for The Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant from start to finish on my grandmothers house sale , Barney and Natalie always kept us upto date. Very friendly and professional. Highly recommend !!
Thanks for reviewing our service, James, we're glad you were pleased with everything. We'll be sure to pass on your comments to Barney and Natalie and wish you a happy 2023!
5/5
GoogleGreat level of service from start to finish
Thanks for rating our service so highly, David.
5/5
GoogleHaving dealt with The Property Centre (in particular, Barney) in the purchase of me and my Fiancé’s first home, the process has been a breeze. …
Thanks for taking the time to write us a review, Jordan. We're glad you've been so pleased with our service and hope you're both very happy in your new home.
5/5
GoogleThe staff were always friendly and helpful but still remained reassuringly professional at all times. The communication and attention to detail was outstanding. Couldn't be happier.
That's always nice to hear, Maxine. We're glad you've been so pleased with our service and wish you every happiness in your new home.
5/5
GooglePurchased our first house with The Property Centre, and they were amazing start to finish. Barney did the initial viewing with us and he was very helpful and knowledgable. Kym helped us secure the property once we had offered! Couldn’t be more thankful for the support they’ve given us!
Thanks for your review, Mollie. Good luck in your new home!
5/5
GoogleThe whole team are very friendly, Fast and efficient service and kept me informed through every step of the process. I am a first time buyer and it couldn’t of been made easier. Thank you so much
Thanks for taking the time to leave us a review, Andy. We wish you all the best in your new home.
5/5
TrustpilotHighly recommended
I have just purchased my property through The Property Centre, Cheltenham and found every member of their team to be extremely helpful and professional. They were constantly chasing up solicitors for all parties in the chain and when I couldn’t find an available removal company in my area (I was moving from West London to Cheltenham) they emailed me a list of local recommended removal companies and I was able to book one straight away. I would definitely recommend them
5/5
GoogleI have been delighted with the level of service I received when selling my property. Communication was excellent and I was kept up to date with the process at each step. All Staff are professional and very helpful I recommend and would use The Property Centre Cheltenham again.
Hi Matt, thanks for your review. We're happy to hear that you were pleased with our service and your kind words will be passed on to the Cheltenham team.
5/5
GoogleHad a fantastic experience with these guys, they really know their stuff and have exceptional attention to detail. Simon Robinson in particular was very knowledgeable and helpful during our viewing and I couldn't recommend him enough!
Thank you for your review, your kind words will be passed on to Simon.
5/5
GoogleWe recently sold our home through The Property Centre, Cheltenham. We have used The Property Centre in the past but these guys from the Cheltenham Office certainly went the extra mile, nothing was too much trouble and each one of the team …
Thanks for your review. As a Company, we pride ourselves on our excellent communication and it’s great to have that recognised
5/5
GoogleFriendly, helpful and patient. Would recommend
Thanks for recommending our services, Gabrielle, and for taking the time to write us a review.
3/5
TrustpilotSlow with maintenance
They do answer messages quickly but are slow at getting any thing fixed. I have been telling them for two years that the top of the garage needs fixing, it’s been months since we’ve had our lights working in the living room and months since I told them the switch for the shower isn’t working.
1/5
TrustpilotAvoid - Do not use
Avoid with all cost - They will maliciously try to grab your deposit regardless. I was a tenant for 2 years in one of their properties and had 4 people come to help clean the property for exit interview. We used an industrial carpet cleaner .Cleaned every surface to a standard way higher than when we entered. Any person with a pair of eyes can compare the pictures they took for the inventory to begin with and see how dirty and disgusting the property was when we moved in (not even hoovered, windows covered in dirt and mould) and how we left it and see we did them a favour. Now they're trying to claw almost all our deposit to redecorate and clean the property! What a joke! The property wasn't even decorated when we moved in (walls painted over old marking and stains with a DIFFERENT COLOR OF PAINT, washed over and streaky everywhere white on top of yellow). Disgusting behavior, specifically Julie Curran, Stay well away! You'd think a larger company would be more professional, but as i can see with other reviews this is a common theme. Thieves ------------------------------------ Update: The Resolution service saw through their lies. Jog on you thieves
5/5
GoogleI have used PropertyCenter to buy my house and because of the amazingly good good experience i had it was a no brainer when it came time to sell my property. Communication, verry good. …
Many thanks for your review, Cristian. We wish you all the best in your new home.
5/5
Googlethe service was really exceptional
Thanks for rating our service so highly, Kudakwashe, we wish you every happiness in your new home,
5/5
GoogleRachel was incredibly friendly and professional, she did a great job guiding me through my first house purchase.
5/5
GoogleMy initial good impression of The Property Centre came when I walked into the house (which I then bought) and thought 'wow, it actually looks like the photos'. And that 'honesty' ran throughout the whole process, from the valuation they …
Thank you for your great review, Charlotte. We strive to make the buying process as easy as possible and hope you're very happy in your new home.
5/5
GoogleSuper professional and organised. Do what they say they are going to do when they are supposed to do it. Love the virtual tour, gave detailed accurate feedback from viewings and managed the process well post the offer through to completion.
Thanks for your great review, Nigel. We're happy to hear that you were pleased with our service and your kind words will be passed on to the Cheltenham team.
5/5
GoogleExcellent service. Great staff.
Thanks for your review, Mike, and for rating our service so highly.
1/5
TrustpilotAvoid at all costs
Avoid at all costs! They will scam you out of your deposit. Poor customer service and exorbitant fees for tenants. All round bad experience. I was a tenant with this company for almost a year (property directly managed by them). I have three comments which contribute to the 1 star rating: 1. Application fees/tenant fees are extremely high, well over £350 to get a flat is just ridiculous and explotive of people who can only afford to rent 2. We had an "inspection" where my partner was in the property. The inspector had disgraceful manners, lost their temper and acted extremely unprofessional. When we pointed problems with the flat they were not helpful and blamed us 3. When we left the property (in a better state than we found it) they took £120 from the deposit for "cleaning". Never provided a receipt or evidence that the money was spent, and avoided communication Go with any other letting agency than this!
5/5
TrustpilotFriendly, Professional and Helpful
I recently purchased a property through The Property Centre. All the people there were friendly, professional and helpful. They all made the experience a very enjoyable one. Thank you so much, Jamie.
5/5
TrustpilotSuch a different feel to other agents
Such a different feel to other Estate Agents, I felt like they actually cared about finding me a suitable property and they kept in frequent contact with me to make sure we were on the same page. I am now settled into my new home and couldn't be happier! Thankyou so much The Property Centre.
5/5
GoogleI found the staff at The Property Centre most courteous and efficient. They communicated throughout the process and were assiduous in following up queries and requests. I would highly recommend them. …
Many thanks for your review, Bill. We'll pass your kind words on to Barney and the team.
5/5
TrustpilotThe Longlevens branch of the Property…
The Longlevens branch of the Property Centre were excellent to deal with selling our home. Would recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Property, Cheltenham won Platinum; The Property, Taunton won Gold; The Property, Abbeymead won Gold; The Property, Stroud won Trusted Agent; The Property, Quedgeley won Trusted Agent; The Property, Gloucester won Trusted Agent.
Send The Property Centre a message.
