Trusted Agent profile · Cheltenham
★★★★★
226 reviews across 2 platforms
7-9 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
RA Bennett & Partners's office in Cheltenham, at 7-9 Bath Road, is rated 4.1 out of 5 across 226 reviews on two platforms, including 159 Google reviews rated 4.7.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience. Breezed through the whole process, Ellouise was fantastic and really got everything moving very quickly!
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
5/5
GoogleGreat service from start to end. Sophie was fantastic to deal with and stayed in touch throughout the entire deal. Many thanks for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA seamless experience in purchasing our new property. Sophie and Kristina were very professional and always on hand whenever we needed them, often going above and beyond. Thank you!PositiveProfessionalism
Thank you so much for this fantastic 5* review Emily. We really appreciate your kind words for Sophie and Kristina too. Best wishes, Graham, Customer Relations
5/5
GoogleWorking with RA Bennett has been a truly positive experience from start to finish. India demonstrated exceptional professionalism, attentiveness, and efficiency throughout the entire letting process. She gave valuable guidance when uncertain and provided support every step of the way. Her dedication to customer satisfaction and commitment to excellence was amazing and set her apart.
Thank you for your glowing 5* review Tayo Roberts. Kind regards, Lucy, Customer Relations.
5/5
GoogleWorking with RA Bennett has been a truly positive experience from start to finish. India demonstrated exceptional professionalism, attentiveness, and efficiency throughout the entire letting process. She gave valuable guidance when uncertain and provided support every step of the way. Her dedication to customer satisfaction and commitment to excellence was amazing and set her apart.
Thank you for your glowing 5* review Tayo Roberts. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team were so quick, efficient and kind. Helping me find my perfect apartment and being super fast with all the paperwork so that I could move in asap. Thank you 🙏 …
5/5
GoogleGreat experience with Sophie and the team at RA Bennett - super helpful and friendly.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommended.Jessica,Terri and Ellouise made the process of moving in easy and communicated well throughout .Very kind
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. Rented my house with them, nothing but issues on their end. They lost keys, gave wrong dates for appointments, didn't carry out checks on time and still after several months have had no reply about deposit returns. Avoid!
1/5
TrustpilotXenophobic rude liars
Xenophobic rude liars. After respectfully contacting them because we were interested in a property advertised on rightmove, Oliver replied to us asking for salary references and additional information, we provided all the necessary details and he said that they’re waiting for the tenant’s confirmation to organise a viewing. Few days have passed and we still hadn’t heard anything from them so I decided to call them and ask if there’s any progress - I just said my name and he hung up. I really hope that their white privileged *** go bankrupt.
1/5
TrustpilotRA Bennett Leamington Spa with Rachel…
RA Bennett Leamington Spa with Rachel as manager As a tenant that was living in a house being sold by you, please carry out some staff training: * DONT forget to actually get keys to access the house you are about to have an Open Day on * DONT send your staff to hold an open day if they are too poorly to be there. My neighbours witnessed this. * DO remove your shoes after entering the muddy garden and walking through the house, especially when it’s been requested numerous times. * DO leave the house as you found it - shut the cupboards and freezer your viewers have looked at so pets don’t stray and food isn’t compromised. * DONT insult the tenants belongings. Especially when they belong to a father who died only a year prior and their 14 year old daughter hears that comment. * DONT gas light the tenant by pretending to have “tried to call, tried to email and “tried to leave a voicemail” simply because you forgot to tell them viewings were cancelled * DO pay attention to detail especially when a mistake is kindly pointed out to you. I never knew in the 17 years I lived there my garage floated in mid air on the first floor. * DONT push the tenant by telling them you are “being patient” with them, especially when they could have used their tenants rights and refused you entry completely. * DONT forget when you are dealing with a tenant that’s leaving a property due to a no fault eviction, that they could rent from you. * DO learn to have some compassion. You do run a business yes, but your clients are people.
1/5
TrustpilotNon stop badgering
Desperate for business - or just really, really stupid: non stop phone calls despite selling house ( luckily with a proper estate agent ) over a year ago.. AVOID
5/5
GoogleAfter meeting with Sophie only once after a viewing, we immediately felt at ease and full of confidence that RA BENNETTS were the right estate agent to help sell our home and purchase our next property, after our previous sale falling through. From the beginning their service was incredible and faultless and the manager Kristina, got the ball rolling the following day after our enquiry. We were kept in the loop with every move, weekly check ins and updates ensuring a smooth process between all parties involved. Sophie worked endlessly to find us a buyer, pushing to hit agreed deadlines yet still allowing us to have a stress free sale/purchase experience. We cannot recommend RA BENNETTS enough and stress to people how wonderfully excellent they really are! They go above and beyond for their clients and we cannot thank them enough for all they did for us. 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe couldn’t recommend RA Bennett enough. From the first appointment with Kristina to explain everything to then Sophie taking responsibility for our house sale. She was fantastic, she took time to understand what type of buyer we needed for our position. We got a sale agreed very quickly and the viewings she conducted were all from serious and proceed-able buyers, she kept in touch regularly with feedback and made sure we always knew what was going on. I think they are competitively priced and the level of communication is great. Would recommend to all. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe Warwick Office of RA Bennett
The Warwick Office Manager is a disgrace … You call to advise that the property details are put onto Right Move incorrect, not only room by room but spelling mistakes, to be told sorry we cannot reach your expectations so goodbye …
5/5
GoogleI dealt with Sophie Harkness and her service, expertise and professionalism have really stood out throughout my search for a new home.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBe careful with them
Be careful with them. RA Bennett Stratford-upon-Avon promise everything and once you sign they don't deliver. I rented a house (for thousands), bathroom was leaking, toilet downstairs as well. Windows in a very bad condition, wind blew through the house. Cracked bathroom floor, hot water in the toilet, not working door handles and locks! They agreed to fix everything before moving in. Some they did AFTER moving in (bathroom leak) others they never did (windows, cracked floor in bathroom, hot water toilet, extractor fan, downstairs toilet, etc). Their maintenance company doesn't reply for months, then talk to you in a very unprofessional manner. We moved in in the beginning of May, after chasing them for 8 month to fix the above issues, they wanted to come and fix the windows and the bathroom right after Christmas on the 27th December. Of course we said that it's not a good time. Then they used this against us saying we're not cooperating. Again in a very unprofessional manner. We wanted to leave early because of these issues, they threatened with court. Despite all of this we paid the full rent always in time for the whole year. We moved out after one year, left the house in cleaner and in a better shape than when we moved in. Yet they're claiming £470 for cleaning and redecoration. Absolutely disgusting.
5/5
GoogleSophie Harkness did an incredible job with her presentation and the amount of effort that was employed. Her customer skills were superb and should be applauded for that. Trying to find a place during the Covid world we are experiencing is not easy especially when you are overseas and can not actually visit the place.She was punctual ,attentive and courteous.Her company are incredibly lucky to have someone with that much enthusiasm and professionalism. Sent from my iPadPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
Googlei am pleased to say that i was dealt with keeley today and she is very welcoming and bubbly, i would highly recommend going to keeley for any concerns or any help as she will try her to best to help as much as she can :) (5 stars!!)
morgan archer thank you for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOliver was a great help throughout this whole process! He kept in regular contact and made sure everything went smoothly.
Hi Hermione! Thanks so much for this great 5* review. Oliver and the team thank you for your feedback! Graham - Customer Relations
1/5
GoogleWould like to give zero star if system allows me. We meant to move in on Friday and received a phone call 96 hours (within same week) before saying we can no longer move in to the flat as the roof was leaking and need a dehumidifier for two weeks before they can send anyone to fix the issue. No replacement accommodation was offered and said they can refund our deposit (which is disgusting leaving us homeless). I then tried to look for another flat on the website again as I can’t afford to wait for another referencing done by other letting agent. Staff are of lies and one staff said have 10 viewings on the second flat on bank holiday Monday and later in the afternoon another staff saying they have 15 viewings!!!NegativeResponsiveness, Quality, Professionalism, Value
Hello Wendy, Whilst I do appreciate the frustration this matter will have caused, I do believe it is fair to say that the unfortunate situation with the property, which made it inhabitable, was outside of the control of a letting agent and you were notified as soon as the matter was known to the local team. It would not have been possible for our local team to have chosen for you replacement accommodation as you would need to select this yourself, ensuring you are happy, prior to any application being made to the landlord. Bank holidays are very busy periods for viewings, with most people being of work and the numbers of people looking to move is very high currently. Whilst you may choose not to believe the advise given to you around viewings numbers, I do believe it is unfair to leave such comments about our local team without being in full knowledge of the facts. I do hope you have been able to find accommodation elsewhere, or have received your deposit back in the mean time. Should you wish to discuss further, please contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations.
5/5
GoogleStaff is very responsive and responsible here. Thank you for helping us to complete on time. Special thanks to Branch Manager Kristina and also Adam.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI have used R A Bennet for my property lettings many times over many years for my property lettings and always with excellent results. Ellouise and India recently arranged a new tenant quickly and easily for a flat in Tetbury. Their service was always prompt, accurate, informative and pleasant. Thanks
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBoth Ellouise & Jessica have been amazing with my recent enquires. Both polite and professional they have found us a quality tenant in no time at all! Thankyou both !
Many thanks Stu for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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