RA Bennett & Partners Cheltenham Sales reviews

★★★★★ 1/5

Trustpilot

The worst letting agents about

Avoid this company at all costs. Amey Taylor- Radmore is supposedly their lettings manager. She is a liar, a bully and I wouldn't trust her to help someone cross the road. They have stolen my personal belongings and will not allow me access to get to them. they stole and destroyed a legal document of mine. Amey has continually lied and is clearly teaching the other members of her staff to do the same.IF YOU WANT TO RENT OR HAVE A PROPERTY TO LET OUT DO NOT USE THIS COMPANY AT ALL.

Sarah · 19 August 2023

★★★★★ 1/5

Trustpilot

Let's put it down to it being a bad day........

Called today and spoke to Emma regarding the property we bought through them last year.......lots and lots of issues (new build). I felt the phone call was going well, I asked my partner for his mobile number to pass to Emma but she told me she 'didn't like my tone' (tones a funny thing, unless you know someone well you cannot asses if a tone is off or normal for that person,I do know unless someone is being rude, its extremely unprofessional to comment on it ) I said 'fine, I'm coming to the office now, see you in a minute', Emma then called the police. So unfortunately my experience with this company is you can't talk over the phone and you can't see them in person and they also sell poorly built homes. I've asked for the recordings of our phone calls too. I don't recommend this company at all for various reasons.........although we have now had a good giggle at Emma's expense! Sorry Emma 😂😂

Jessica · 11 August 2023

★★★★★ 1/5

Trustpilot

Here is my letter to RA Bennett:

Here is my letter to RA Bennett:Dear Sirs,Re: Termination of Contract 3 The Fairways, Leamington Spa, CV32 6PU.I consider myself very patient and have tried at every juncture to understand that the house was newly renovated and that a few teething problems might exist; but it has gotten to such an extent that even I could possibly put up with the problems.1. For three to four days, no hot water anywhere. (I went to stay at a hotel in Leamington Spa, and have the receipts as proof). I checked that the boiler and thermostat were working correctly, I checked that both had a supply of gas and power, but nothing. I eventually researched online, found a tutorial video, and started to shut down everything, switch off gas and electric, the reset the boiler. After two attempts I heard a loud bang and the pressure jumped to 4 bar. I switched it off, as I was concerned. I sent you (as agent) pictures of the system and the pressure gauge. After a few more attempts fiddling with valves, I managed to get it working a few days later.2. The double electric sockets in the hall do not work. I sent a photo of the offending sockets to you as agent.3. Once I had hot water, I stepped on the shower tray to have a shower, all of the grouting on the ceramic tiles fell into the shower tray. The tray was not attached and waterproofed by silicone but by grout. This obviously meant that water would run onto the floorboards and floor below. I sent you photos of the grouting in the shower tray. Your plumber who came to fix the problem made the marks in the bathroom, after treading through with dirt boots too. 4. There is a serious damp problem on the stairs on the landing (third, fourth stairs). It has spread to both walls. Considering this is a new property, it obviously means either leaking pipes behind the wall, or water invasion from the roof. I have sent you pictures of the offending areas.5. Upon using the toilet in the main bedroom it flushes boiling hot water! The cistern has condensation on the outside due to the heat of the water. The cistern is enclosed behind the ceramic tiled wall and there is no access to it. So the ceramic tiles will need to be pulled off to work on it, rendering the main bedroom useless for a week, and workmen traipsing in and out of the upstairs space. Alos can you imagine the cost!6. I was woken one morning by a loud knocking on the door, it was a planning official from Leamington Spa Council. He was quite agitated and was telling me how long he had been trying to inspect the property. He asked entry, (showed me his credentials), to inspect the “new gable” area. I let him in. He went upstairs and measured the bathroom window in the main bathroom, he said it was “too low” and did not conform with planning regulations and left.7. I received 4-5 phone calls asking when would be convenient for the surveyors to come along and value the property for my mortgage. I told them I had not applied for a mortgage and certainly had no intention of buying the property. He stated that he “had a mortgage application for me personally” and obviously needed to value the property. Most recently, this has now changed to another company called e.serv contacting me for a survey.I have tried my hardest to put up with the constant stream of problems, but I am well aware that with a possible planning issue and needing the toilet cistern to be connected to cold water (and the resulting work on the bathroom wall); I am once again going to be subject to a series of upheavals.I have actually lived in the property for 5 days ()but spent over £7,000 so far, and spent a great deal of time in hotels (happy to produce receipts). To be very honest, I should be suing him for the return of my rent too.I have purchased a lot of new equipment for the house, all of which is now sitting in storage until I find a new place. I discussed the brand new king size bed that I had purchased for £500, and could have taken it or left it. The audacity of the photos suggesting the cardboard boxes are mine, when I complained about them to Bennetts, the building materials left in the garden and under the stairs, the scuff marks, when I never lived in the property (it was your workmen). I am getting to the point whereupon I will take action. I do not appreciate the sly and dishonest way photos have been used to attempt to suggest that I am responsible for ANY of this.

James · 30 June 2023

★★★★★ 5/5

Google

Ive been working with RA Bennets for the last year. Most recent Jasmine Cole has been looking after all my management and I can't thank her enough. Recently Jasmine helped fill a property of mine within a matter of weeks. One of the most valued quality was communication, this was outstanding and made the whole process clear and straight forward.PositiveResponsiveness, Quality, Professionalism, Value

Rich · 24 October 2021

★★★★★ 5/5

Google

Sophie was extremely helpful and pro-active right from the start. She gave us regular updates and we always knew what was happening with the sale of our flat. It sold far quicker than we expected, with a great line-up of solid possible buyers. Always courteous, positive and well-informed, Sophie Harkness was top-notch. Thank you Sophie!

Jane · 24 October 2022

★★★★★ 5/5

Google

Jessica Lear, the agent showing us the place was really welcoming and nice. Allowed us to freely look at the place but also listened and answered all our questions. Overall great experience and Jessica is an amazing agent.

Nicholas · 9 May 2025

★★★★★ 5/5

Google

Ellie from the Lettings dept in the Cheltenham branch couldn’t have been more helpful, always very quick to respond to our emails, found a tenant quickly and moved in within a week of showing the flat. Fully recommend Ellie and the team when looking for an agent to deal with your letting. Very professional and friendly.PositiveResponsiveness, Quality, Professionalism, Value

Lynn · 24 October 2021

★★★★★ 5/5

Google

Sophie was absolutely incredible. She supported us fully with our hunt for a house and went that extra mile to help us understand the process as first time buyers. We were so impressed by her that we have already discussed contacting her in the future when we eventually move on from our current home. Thanks for everything Sophie!PositiveResponsiveness, Professionalism

Alice · 24 October 2021

★★★★★ 4/5

Trustpilot

Great help in getting the apartment rented.

Ellouise and Jessica have been very helpful in finding a tenant for my apartment which I was unable to sell. Ellouise especially has done everything she can to get it rented. I was fortunate in having a very good tenant previously and hope the new tenant will be as good. There does seem to be an issue with losing keys as noted by someone else.

Ralph · 5 December 2025

★★★★★ 5/5

Google

I really appreciated Daniel and manager, Kate, to follow up my property buying. On this buying process, it had a little difficulty but they consistently deal with the obstacles. Brilliant work.

Ricky · 20 December 2025

★★★★★ 5/5

Google

I had a pleasant experience with the team during my renting process. India was always happy to help and very efficient in providing any guidance and information that I needed.

Ada · 26 April 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

I cannot give a high enough rating for Emma and her team. Professional from the start. They have always been very polite and calming, even when things were a bit tough!!!. Emma worked tirelessly, even on her days off she was always there, she has been fantastic and gone over and above to get done before Christmas deadline. Thank you so much to you all. Merry Christmas.

Christine · 22 December 2023

★★★★★ 5/5

Google

We recently dealt with a rental property through your company. Jessica, Ellouise and Terri were at all times professional, friendly and patient. My queries were addressed immediately and I was so impressed that even though an overseas party was involved the procedure ran smoothly. Well done and thank you.

Anne · 2 November 2024

★★★★★ 1/5

Trustpilot

Warwick office amateurs

Referring to the Warwick office who come across as amateurs. They had one buyer for us at a substantial discount on the asking price and stopped sending anyone else over to view. I told them not to stop until we had a memo of sale but no. What's happened, the buyers have had to pull out because their buyers pulled out. Two weeks after supposedly getting the sale. Never again.

Paul · 16 September 2025

★★★★★ 5/5

Google

Many thanks to RA Bennett for arranging a tenant for my property. Ellouise was efficient, professional and most important a very quick turnaround. Great Service thank you.

Louise · 26 April 2024

★★★★★ 5/5

Google

I just wanted to mention what a fabulous job made Izabel at the Cheltenham branch did when it came to buy my house. Izabel was extremely good with her job. Thank you

Eva · 9 January 2024

★★★★★ 5/5

Google

The team at RA Bennet were fantastic. My sale was not as straightforward as it should/could have been (not down to the agents). The fact that we reached a successful conclusion is down in no small measure to the efforts of Sophie and Kristina. Thank you!PositiveResponsiveness, Professionalism

ANDREW · 24 October 2022

★★★★★ 5/5

Google

Rented and sold with RA Bennetts all the staff were great. For renting out the property Ellie was brilliant and helping get set up and finding tenants. When selling Oliver, Sophie and Kristina couldn't have been more helpful, reassuring and patient! Would definitely recommend them to others.

Sally · 24 October 2022

★★★★★ 5/5

Google

I normally can't abide Estate agents as it is normally like dealing with a stuck up and pompous salesman, However I was pleasantly surprised with RA Bennett's in Cheltenham. A young lass Keeley, was very helpful in regards to a couple of viewings and very quick in responding to any questions. Unfortunately there was not a property that suited my needs at this time but I would definitely use this estate agent in the future.

Johnny · 27 March 2024

★★★★★ 5/5

Google

RA Bennett is an Agency that I will recommend at any time, their approach and attitude of professionalism and responsiveness is remarkable. Thank you Ladies for making our sale of our property hassle free.

Mariette · 24 October 2023

★★★★★ 5/5

Google

Due to bereavement we had to sell my parent home. During this tough time we were expertly guided through the best way to maximise the price within the shortest timescales. Krystina and her team were always available and delivered an exemplary service. I would highly recommend.

Matt · 24 October 2022

★★★★★ 4/5

Google

I would like to thank Kristina for her help and support with my recent purchase. Ask for her personal involvement at the beginning of the process as she is professional, reliable and friendly.

Rachel · 24 October 2023

★★★★★ 5/5

Google

I had a great experience buying a property through RA Bennett. Sophie and team were very helpful in dealing with any queries and made the whole process very easy for us. Highly recommended.

Atul · 24 October 2023

★★★★★ 5/5

Google

Fabulous experience with RA Bennetts. I dealt with India and Ellouise and both were always so friendly, cheerful, polite and helpful. Excellent customer services. Five stars.

Emma · 26 February 2024