Trusted Agent profile · Cheltenham
Verified
★★★★★
560 reviews across 3 platforms
1 Bath Street, Cheltenham, GL50 1YE
Part of CJ Hole, see every office.
CJ Hole's office in Cheltenham, at 1 Bath Street, is rated 4.7 out of 5 across 560 reviews on three platforms, including 513 Google reviews rated 4.8.
At CJ Hole Cheltenham we have been providing a comprehensive sales and lettings service to communities in and around Cheltenham since 1995. Directors Jeremy & Justin Prosser have a combined estate agency experience of sixty years, all spent working in the local area. They are assisted by a professionally trained and highly motivated team who are passionate and focussed, ensuring our valued customers receive the highest standards of service every time.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleJenni and team at CJ Hole went the extra mile to help my brother and I sell Mum's flat after she passed. They were so very helpful and professional, we couldn't have asked any more from them, wonderful! I 100% recommend CJ Hole.PositiveProfessionalism
1/5
GoogleReally poor service so far. Really simple request ignored and deflected, wouldn’t recommend engaging with this business.
Dear Joseph I'm sorry that you have found our service to be poor. Can you please provide us with some more information and detail to the request you have made from the CJ Hole Cheltenham team so we can investigate further? Kind regards Justin Prosser Director
5/5
GoogleEveryone that I dealt with at CJHole were amazing and prompt especially Sarah. Anything that needed mending in the property they swiftly contacted the landlord and got back to me in good time. I rented from them for a year and would rent with them again in a heartbeat. Thank you again CJHole.
5/5
allAgentsWe would definitely recommend
We would definitely recommend Nick, and the rest of the team at C.J.Hole. They showed complete professionalism during the whole process of selling our house. During the process of selling, we had two properties fall through(through no fault of us or C.J.Hole), and they were incredibly supportive to us and our buyers. We would have no hesitation in recommending them.
5/5
GoogleHonesty and professionalism of CJ gave the confidence to work with this Estate Agents. Our manager Jenni was always in touch, instantly responded to all requests, constantly communicated between seller, buyer and lawyers. We can only say positive things about the whole experience from start until finish. Highly recommend.
1/5
GoogleIt's so upsetting and anxiety provoking when I fulfil everything I have to, keeping my flat in an immaculate condition, furnish it like it's your own, always pay rent, make improvements at my own cost, to be treated so terribly unfairly. My beautiful 70s theme lounge has had mould, damp, water leakage since moving in. I've reported everything, as is my duty but repairs are left to get worse and I'm agued with and sometimes even blamed!! My beautiful furniture / items are now damaged and have not been restored /replaced. I've just had to replace the washing machine that's never worked, too. It's hard to feel safe when immediate neighbours are inappropriate and involved with disability hate, ASB and again nothing's done. It's really difficult and depressing. Private renting in this town is hellish. There should be more help and regulation to protect fabulous tenants like me. I more than fulfil my obligations. I'm afraid letting agents and landlords repeatedly do not.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe found CJ Hole very professional in our dealings with them. Charlotte was our main point of contact and was great to deal with.PositiveQuality, Value
5/5
GoogleCJ Hole were exceptional in the sale of our property. We had superb service from all members of the team. When lockdown happened they were really responsive and when our first sale fell through, they acted swiftly in order to re-market the property with asignificant number of viewings. They helped us at every stage and I would recommend them for a personal but professional experience.
Thank you Simona, we value your continued custom and look forward to helping you in the future, should you need us again. We appreciate your feedback very much. Wishing you all the best in your next venture, from all the Sales Team!
5/5
GoogleI used CJ Hole to sell my mums house and we had tow offers in the first two weeks of putting it onto the market and now sold. I found that CJ Hole was very helpful though out the process. I also use CJ Hole for lettings for my Bungalow that i rent out and they are very good at getting things sorted for me and finding me the right tenants as and when i need. Over all a good company with good communications
5/5
GoogleCJ Hole managed the sale of our last property and also the purchase of our current home. Jenni was so proactive, helpful and clear in explaining everything through the inevitable ups and downs of buying & selling houses. They are so honest & hardworking - we would highly recommend them to anyone!
5/5
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5/5
GoogleMyself and My partner rented a property through CJ Hole for the last three years. They've always communicated with us effectively and conducted themselves with the utmost professionalism. They made the moving in process simple and stress free. Both myself and my partner are grateful for the high quality of service that we've received, particularly from our lettings agent, Sigita. So, thank you!
5/5
GoogleHad an excellent experience with Ethan. I dropped in to CJ Hole's office a few days after just arriving in the country and he kindly explained the whole leasing process to me. When I later decided to rent one of their properties he answered all my questions and requests in quick order.
5/5
allAgents"Professional, responsive and..."
Working with Molly to find our ideal property was a delight. She suggested properties that would suit our family and ultimately worked on our behalf to negotiate an excellent tenancy agreement for our ideal home in Cheltenham. We had peace of mind and quick responses to all of our questions! Thanks Molly!
5/5
allAgentsWe were in a desperate
We were in a desperate situation to find a new home ASAP due to complications with our previous landlord. Ethan and cj hole were able to quickly and efficiently get us a viewing, set up and settled in our new home in less then 3 weeks after receiving the eviction notice for our previous home. We are now very happy and content thanks to ethan and the team at cj hole.
5/5
allAgents"We were in a desperate..."
We were in a desperate situation to find a new home ASAP due to complications with our previous landlord. Ethan and cj hole were able to quickly and efficiently get us a viewing, set up and settled in our new home in less then 3 weeks after receiving the eviction notice for our previous home. We are now very happy and content thanks to ethan and the team at cj hole.
5/5
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5/5
GoogleFirst class service from CJ Hole, a really positive experience from start to finish! They are extremely professional, very quick to respond to queries and always helpful and courteous. Huge thanks to Jeremy, Jenni and the Cheltenham team. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleIt's so upsetting and anxiety provoking when I fulfil everything I have to, keeping my flat in an immaculate condition, furnish it like it's your own, always pay rent, make improvements at my own cost, to be treated so terribly unfairly. My beautiful 70s theme lounge has had mould, damp, water leakage since moving in. I've reported everything, as is my duty but repairs are left to get worse and I'm agued with and sometimes even blamed!! My beautiful furniture / items are now damaged and have not been restored /replaced. I've just had to replace the washing machine that's never worked, too. It's hard to feel safe when immediate neighbours are inappropriate and involved with disability hate, ASB and again nothing's done. It's really difficult and depressing. Private renting in this town is hellish. There should be more help and regulation to protect fabulous tenants like me. I more than fulfil my obligations. I'm afraid letting agents and landlords repeatedly do not.
5/5
GoogleI have been in business with C J Hole for the last 5 years and to date I can honestly say that they, in particular Orrin, has very reliable and his performance has been very satisfying.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service and all questions answered in good time when asked. Annie was wonderful, thanks all
5/5
GoogleGreat service from start to finish with excellent and clear communication. Jackie and Jenni were always quick to provide updates and were extremely helpful with resolving minor issues that arose during the sale of my property. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFirst class service from CJ Hole, a really positive experience from start to finish! They are extremely professional, very quick to respond to queries and always helpful and courteous. Huge thanks to Jeremy, Jenni and the Cheltenham team. Highly recommend.
1/5
FacebookThe pictures on the website showed a beautifully prestine town house. When we arrived, the house was just completely the opposite, including mould on all of the windows, damage to the ceiling and dirt everywhere. I don't find it acceptable that CJ Hole advertised the property one way when it was clearly not up to that standard.
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