Trusted Agent profile · Cheltenham
Verified
★★★★★
560 reviews across 3 platforms
1 Bath Street, Cheltenham, GL50 1YE
Part of CJ Hole, see every office.
CJ Hole's office in Cheltenham, at 1 Bath Street, is rated 4.7 out of 5 across 560 reviews on three platforms, including 513 Google reviews rated 4.8.
At CJ Hole Cheltenham we have been providing a comprehensive sales and lettings service to communities in and around Cheltenham since 1995. Directors Jeremy & Justin Prosser have a combined estate agency experience of sixty years, all spent working in the local area. They are assisted by a professionally trained and highly motivated team who are passionate and focussed, ensuring our valued customers receive the highest standards of service every time.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleOur experience dealing with CJ Hole when we bought our property was fantastic. They were so professional and the experience was seamless.
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
1/5
GoogleAbsolute joke of a company! I told them I was away for 2 week so needed my house viewed on 9th August 2018 @ 13:00 I had to take time out of my business to meet CJ Hole at my house they were running 15 minutes late so I called up! They told me that they were running late and couldn’t attend! I got there letter confirming the meeting and everything and I had to take time out of work - they didn’t even have the audacity to tell me they couldn’t show up, they rather I wait there all day!....Expect an invoice for taking time out of my business. Do not trust them they won’t show up! They must have fake reviews on here, only real review on here...
Dear Mr Chandler Please accept my sincere apologies for the oversight leading to our non-attendance for the purposes of valuing your property at the arranged time. A technical issue within our software omitted the appointment from our diary and our valuer was not aware of this until receiving your call 15 minutes after the arranged time. Unfortunately, due to this anomaly and other appointments subsequently arranged, it was no longer possible for us to attend that afternoon and my colleague apologised for our oversight and offered to rearrange the appointment on another day. We fully understand this was not acceptable to you as you were due to travel the following day and once again, I can only apologise for the inconvenience this has caused you. We did also send you an email at 14:23 on August 9th to apologise in writing. This is a very rare occurrence as we pride ourselves on the quality of our customer service which is usually of the very highest standard. Yours sincerely Jeremy Prosser Managing Director
5/5
GoogleWe were delighted with the service provided. It was friendly, efficient and smooth and Ethan was particularly lovely to deal with! Highly recommend.
1/5
allAgentsRogue
They've failed to maintain and repair the property for years. It shouldn't have been let in this state. They've refused to do repairs or pay for damage to my property caused by long standing mould, damp, water ingress and sanitation flooding. I've been left to clear up their mess on all occasions. They access my home without notification or permission. Only now they been served a Legal Improvement Notice, have they started work after 3 years of my suffering this, although it's been known to them for many years and just been left. Despite their having 6 months to do the work they've exceeded the time limitation and the Council have allowed this! I've been left homeless sleeping on floors, in expensive Airbnbs at my cost and in my car. They believe it's inhabitable, I've now been told to move back into a filthy flat that's in disrepair, damp, with bullying neighbours, inadequate heating, fire risks and it being cluttered. I can't access my bedroom, hall, lounge, kitchen or dining area due to their mess and disrepair. It's making me ill and putting me at risk.
1/5
allAgents"Rogue..."
They've failed to maintain and repair the property for years. It shouldn't have been let in this state. They've refused to do repairs or pay for damage to my property caused by long standing mould, damp, water ingress and sanitation flooding. I've been left to clear up their mess on all occasions. They access my home without notification or permission. Only now they been served a Legal Improvement Notice, have they started work after 3 years of my suffering this, although it's been known to them for many years and just been left. Despite their having 6 months to do the work they've exceeded the time limitation and the Council have allowed this! I've been left homeless sleeping on floors, in expensive Airbnbs at my cost and in my car. They believe it's inhabitable, I've now been told to move back into a filthy flat that's in disrepair, damp, with bullying neighbours, inadequate heating, fire risks and it being cluttered. I can't access my bedroom, hall, lounge, kitchen or dining area due to their mess and disrepair. It's making me ill and putting me at risk.
5/5
GooglePurchased a property through CJ Hole and they were extremely helpful throughout, quick to respond to my questions and great communication.
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
5/5
GoogleThank you to CJ Hole for dealing with our recent move. Jenni and the team were fantastic and kept us informed throughout the whole long process. Helen and Mark Clay from 96.
5/5
GoogleWe are very glad to have CJ Hole, a very professional and helpful company for renting our apartment. Ethan made the process smooth and pleasant. He is always so understanding and with a helpful smile. We would definitely recommend to others. Juli and Francis
5/5
GoogleI have rented a property from CJ Hole and the service that we received was nothing short of incredible. We worked with Ethan and assisted us every step of the way. His service can not be faulted. He and the whole team at CJ Hole are absolutely incredible.PositiveProfessionalism
5/5
GoogleI highly recommend CJ Hole and in particular Ethan and Sigita who were my main contacts. My flat was rented very quickly and all the admin was dealt very efficiently and accurately.
1/5
GoogleI was absolutely sadly suprised of theirs service. Left me without heating and no hot water for 5 days in autumn. I had to phone for engineers on my own to fix the boiler. Always had to contact them to get an answer or to be informed. If you raise an issue after their working hours they absolutely don't care, no metter how bad situation it is. Highly do not recommend.
Dear Dagmara - As per our previous emails, we responded at the earliest opportunity given the circumstances. We are sorry that you remain dissatisfied and please feel free to approach our Lettings Director Justin Prosser if you would like to discuss this further.
1/5
allAgentsFrom initially setting up our
From initially setting up our standing orders meaning a great deal of hassle with the banks we were charged on multiple occasions for this mess up. A week before signing the lease they wished to change the date. We has numerous problems with the property, all were handled extremely poorly by cj hole. From mould to broken fans to whole circuitry being blown from a previous issue. This issue ran on for more than 4 months We had long running issues around mould and then they have the cheek to charge us for the cleaning of it at the end of the tenancy There moving out charges are pretty poor especially the cleaning quotes. extremely misleading. I will categorically never use cj hole as a estate agent ever again. I would rather cut all ties with this company than waste my breath arguing with them.
We are sorry that you feel that you have had a bad experience with CJ Hole. Unfortunately the setting up of a standing order can only be managed by the account holder directly. Whilst CJ Hole provides an initial standing order mandate for completion at the time of taking up occupancy, tenants are required to then manage their rental payments going forward throughout their tenancy. There were failings on behalf of the managing company that are responsible for the block management of this property, regretfully this lead to some delays in resolving some maintenance issues for which CJ Hole cannot be held accountable for. We at CJ Hole did our upmost to try and ensure that all maintenance issues were resolved as quickly and efficiently as possible and always endeavoured to keep you as our tenants informed as to any problems or progress in doing so. Any ongoing maintenance issues are always taken into consideration when dealing with deposits upon a tenants vacation of a property, ALL tenants have the opportunity to raise any disputes that they have concerning deposit deductions directly with the DPS, I can see that in this case all deductions were agreed mutually with both tenants and CJ Hole.
5/5
GoogleHaving sold our flat in Cheltenham with CJ Hole, I can highly recommend them. They almost always gave us 24 hrs notice on viewings, and there was excellent feedback from Jackie. Jenni was instrumental in getting us the best price and worked very hard to get the sale through. All the staff were very professional and a pleasure to deal with. Many Thanks!
5/5
GoogleI have used CJ HOLE in Cheltenham for several properties now and each time I have benefited from excellent service. Jenni Moore and her sales team are very professional and Jeremy is extremely helpful, always on hand to assist. Eye- catching marketing and timely communication are other attributes of this company. June 2021
5/5
GoogleExcellent service; whenever there is an issue with our properties, Tinha promptly reports it and arranges trades to action the repairs.
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
5/5
GoogleFast..efficient.. & most of all effective ! Ethan was professional from start to finish. We wouldn’t hesitate to recommend Ethan & CJ Hole. Thank you for you efforts on our behalf.
4/5
GoogleCJ Hole managed my property for a number of years, after taking over the agent I was originally using. When that tenant decided to move on, CJ Hole quickly and efficiently found a replacement; Ethan Marlborough was particularly helpful throughout the process.
1/5
GoogleI was absolutely sadly suprised of theirs service. Left me without heating and no hot water for 5 days in autumn. I had to phone for engineers on my own to fix the boiler. Always had to contact them to get an answer or to be informed. If you raise an issue after their working hours they absolutely don't care, no metter how bad situation it is. Highly do not recommend.
Dear Dagmara - As per our previous emails, we responded at the earliest opportunity given the circumstances. We are sorry that you remain dissatisfied and please feel free to approach our Lettings Director Justin Prosser if you would like to discuss this further.
5/5
GoogleEveryone that I dealt with at CJHole were amazing and prompt especially Sarah. Anything that needed mending in the property they swiftly contacted the landlord and got back to me in good time. I rented from them for a year and would rent with them again in a heartbeat. Thank you again CJHole.
5/5
GoogleHighly recommend this agency. CJ Hole have been extremely helpful in finding a home that suited us, and contacted us whenever a new property appeared until we found the right one. CJ Hole also offer great service if you are relocating and need virtual or modern ways of getting a home to cut down on travel time and costs; we couldn’t seem to find any other agencies that offered the same. They have continued to support us and provide amazing help and advice. Thank you!
5/5
GoogleReally happy with the service, Ethan and the team have always been friendly and responsive. Ethan has always had great communication with us, kept us well informed along the way and overall is a credit to C J Hole :)
5/5
allAgentsCJ Hole are a very competent
CJ Hole are a very competent and super efficient estate agent! I felt every time I spoke to Jenni or Jeremy my queries were dealt with immediately and swiftly. From the level of knowledge to the customer service approach and friendly voice at the end of the phone, I always felt extremely satisfied! They are the agents to choose!
5/5
GoogleWe have recently bought through and now rented our property with c j hole and couldn't be happier with the service they have provided, especially Orrin for all his help going through the rental process with us he is a credit to the business.PositiveProfessionalism
5/5
GoogleFirst class service from CJ Hole, a really positive experience from start to finish! They are extremely professional, very quick to respond to queries and always helpful and courteous. Huge thanks to Jeremy, Jenni and the Cheltenham team. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
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