Trusted Agent profile · Cheltenham
Verified
★★★★★
560 reviews across 3 platforms
1 Bath Street, Cheltenham, GL50 1YE
Part of CJ Hole, see every office.
CJ Hole's office in Cheltenham, at 1 Bath Street, is rated 4.7 out of 5 across 560 reviews on three platforms, including 513 Google reviews rated 4.8.
At CJ Hole Cheltenham we have been providing a comprehensive sales and lettings service to communities in and around Cheltenham since 1995. Directors Jeremy & Justin Prosser have a combined estate agency experience of sixty years, all spent working in the local area. They are assisted by a professionally trained and highly motivated team who are passionate and focussed, ensuring our valued customers receive the highest standards of service every time.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleHad a really good experience with CJ Hole in Cheltenham. Especially with Molly Sharp. She helped me in every way as possible, she was very professional, continuously updating me with any issues and any question I have, she will get me the answers. Overall I had a great experience with CJ Hole Cheltenham. I 100% recommend them if you looking for house to rent or buy in Cheltenham.
5/5
GoogleNational circumstances blighted the dale of the property - from elections, BREXIT, Christmas to 3 COVID lockdowns... C J Hole (Jackie and Jenny especially) have been holding our hands all the way and finally it has gone. The company organised video viewings (lovely pictures) to side step lockdown and have been professional throughout what was an emotional time. Thoroughly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCJ Hole were the first agency I have used and were extremely helpful. I dealt mostly with Ethan who always had a good attitude and helped me out with any issues in a quick and efficient manner, having said that though all the employees were great when I spoke to them.
5/5
GoogleJenni handled the sale of the property we were purchasing and from beginning to end she was so helpful and kept us informed at every stage even when our own (online company) agent was less than helpful or available to answer questions. Jenni steered us safely through the purchase of our home and we couldn't be happier. Many thanks
5/5
allAgentsWe have just bought through
We have just bought through CJ hole Cheltenham and cannot thank both Jenny and Jackie enough. From the moment our offer was accepted they were both helpful and nothing was too much trouble. Jenny's negotiating was handled well and Jackie kindly arranged a number of viewings for us and was most obliging when it came to collecting the keys. Wouldn't hesitate to use them to either sell or buy through again. Thank you
5/5
GoogleSeemless, professional and friendly. Great service from Molly and the team at CJ Hole, Thank you!!
5/5
GoogleI have viewed a few properties through CJ hole and have found them all to be of high standard. In addition the service I received when renting my recent property was fantastic . Ethan Marlborough, who is based at the Cheltenham office, was extremely informative, professional and polite at all times- a really lovely chap !
5/5
GoogleCJ Hole were the first agency I have used and were extremely helpful. I dealt mostly with Ethan who always had a good attitude and helped me out with any issues in a quick and efficient manner, having said that though all the employees were great when I spoke to them.
5/5
GoogleThe renting process was so easy, staff were very helpful and Molly was a star!PositiveQuality
5/5
GoogleI have viewed a few properties through CJ hole and have found them all to be of high standard. In addition the service I received when renting my recent property was fantastic . Ethan Marlborough, who is based at the Cheltenham office, was extremely informative, professional and polite at all times- a really lovely chap !
5/5
GoogleI have used CJ Hole Cheltenham since 2009, buying several properties from them and working with the lettings team to let the properties I own. The service I have received has always been to a high standard, keeping in regular contact with me and understanding my own personal requirements. Whenever I have required an answer to a question or any advice they are quick to respond and help.
5/5
GoogleMy experience with Cj hole and the team they have has been awesome and upon securing my property having Ethan Marlborough as the letting representative from Cj Hole was a pleasure ! A polite , professional agent who's interaction and quick response made the process go smooth and enjoyable .
5/5
GoogleCJ Hole managed my property for 5 years. Initially with rental and then a very smooth sale. Very much kept my informed at all times as to what was happening and very prompt with chasing solicitors and tenants/buyers etc. Would definitely use them again, and recommend for management and sale.
5/5
GoogleCJ Hole were excellent from the start of the process to the finish! They were so friendly and organised in getting lots of initial viewings for the property then once sold we had quite a few challenges and therefore a lengthy process, through no fault of CJ Hole. However, CJ Hole kept the chain together and everyone updated and were great. Would definitely use again!! Thank you 😀
5/5
Googleupon inspection to moving in the staff like Molly have been more than helpful to completing all that needed to be done and answering all we needed to know. I would highly recommend when you need someone to help you do the hard work or even when you need them to do it for you. I have had no issues with them.
5/5
GoogleBig thanks to Molly for securing the flat we were after, would recommend!
5/5
GoogleCJ Hole were very efficient and excellent at communicating throughout the purchase of our house buying process. We are continuing to use CJ Hole to manage the rental of our property (as did the previous owners), as are very confident that they will handle it with the utmost professionality. Would recommend highly.
5/5
GoogleVery friendly staff, were happy to answer any questions that I had. All around an excellent service.
4/5
GoogleGenerally good communication and follow-up from C.J. Hole re. property for sale in Cheltenham. Sincere apologies for misunderstanding regarding Keynsham Rd. listing! Hope to find another eligible spot to view soon.
Dear Mr Jones, Please accept our apologies for the breakdown in communication regarding your enquiry for the property we are listing in Keynsham Street. It appears that our CRM system has erroneously sent emails following your enquiry. I understand a senior member of our sales team has tried to communicate with you over the past few days to progress your enquiry. We sincerely hope we can assist you with your property search as it is our aim to provide excellent customer service and clearly we have not met that high standard when your enquiry was first received. If you would like to contact me personally regarding this issue or any other property related matter, my direct line is 01242 216299. Yours sincerely - Jeremy Prosser MNAEA, Managing Director
5/5
GoogleHad wonderful service from Orrin who provided flexibility and understanding when me and my wife were indecisive over a property. In the end, we decided against the property but even post this the service was of a very high standard and one of the few letting agents who actually felt like they cared. Very impressed and hope to do business again with them.
5/5
FacebookHave used CJHole a number of times and always found them very professional and helpful. The lady who showed us around the property we are currently purchasing was particularly helpful while I was fielding my two small children at a viewing. I was very impressed by her extensive professional knowledge, frankness and genuine interest in our requirements. I would wholeheartedly recommend these agents.
5/5
GoogleVery pleased with my experience using CJ Hole. Prompt move in, always on hand for any queries I have (which are a lot - apologies Orrin)! Strongly recommend CJ Hole and Orrin who has been on hand at all times and has restored my faith in estate agents after less than ideal experiences elsewhere. Many thanks and I'll know who to come to in the future.
5/5
GoogleWe have had an outstanding experience with CJ Hole. All the team was very friendly and helpful. Especially thanks for Ethan, who found us a house that matched our requirements. I would definitely recommend CJ Hole my friends and would be happy to use them again in future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleManaged service for my rental - great service, really friendly and helpful all the way through. Dealt with a lot of complex issues very professionally and helpfully making them far less stressful than they could have been. Really grateful to have had them managing my property for me.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
