5/5
GoogleC J Hole, Ethan carried out excellent service during our change in a new tenant for one of our letting properties. Keep up the good work.
Trusted Agent profile · Cheltenham
Verified
CJ Hole Cheltenham reviews
★★★★★
560 reviews across 3 platforms
1 Bath Street, Cheltenham, GL50 1YE
Part of CJ Hole, see every office.
CJ Hole's office in Cheltenham, at 1 Bath Street, is rated 4.7 out of 5 across 560 reviews on three platforms, including 513 Google reviews rated 4.8.
About CJ Hole Cheltenham
At CJ Hole Cheltenham we have been providing a comprehensive sales and lettings service to communities in and around Cheltenham since 1995. Directors Jeremy & Justin Prosser have a combined estate agency experience of sixty years, all spent working in the local area. They are assisted by a professionally trained and highly motivated team who are passionate and focussed, ensuring our valued customers receive the highest standards of service every time.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Google5/5
GoogleA team of individuals who work as a team to achieve the best possible results for their clients. Many thanks for all of your efforts in doing all that was necessary to get to completion and us into our new home.PositiveResponsiveness, Professionalism
5/5
GoogleBrilliant customer service. All staff in the Cheltenham branch were professional and efficent. They handled any issues/problems and were able to accommodate the last minute viewings which led to my decision to buy. Jenni in particular was extremely helpful and reliable. Thank You CJHole for all your efforts towards the purchase of my first home.
5/5
GoogleMy experience working with the rentals team at CJ Hole has been first class.
5/5
GoogleThe CJ Hole team have managed our two rental properties in Cheltenham really well. They act quickly, communicate well, sort problems and are always friendly. They have also been excellent in finding suitable tenants quickly and efficiently.
5/5
GoogleWas shown round by Ethan and Olly incredibly helpful, knowledgeable, and personable. Definitely best experence with lettings agents we have had.
5/5
GoogleWe recently rented a property via CJ Hole and found that the team offered a fantastic service. It was great dealing with Justin and Ethan who provided a very efficient, friendly and professional service - 10/10! Huge thank you.
5/5
GoogleVery professional estate agents that I would highly recommend. They efficiently booked us in for a viewing of a property we wanted to rent and made the subsequent process of securing the flat very easy. They answered any queries quickly and are still welcoming of any questions.
5/5
GoogleI recently purchased a flat through CJ Hole and they are now acting as the letting agent for me. I can't fault them so far. Jenni Moore, Charlotte Jobbins and Justin Prosser have been excellent. Always quick to respond, very helpful and knowledgeable. Would definitely recommend and shall use in the future.
5/5
GoogleOutstanding agents. Even with lockdown/ Tier protocols, everything was handled quickly and smoothly. Questions or concerns were addressed immediately via Email or phone. Really lucked out having CJ Hole handling my first move to the UK, my co-workers had nothing but problems with other Rental agencies.PositiveResponsiveness, Professionalism
5/5
GoogleWe have used CJ Hole Cheltenham letting department on 3 occasions in the past 5 years, they have been extremely professional and helpful but most importantly for us they have engaged with our personal requirements and have found us 3 perfect tenants. Excellent service !!PositiveResponsiveness, Professionalism
5/5
allAgentsHaving recently both bought
Having recently both bought and sold a property with this agency I have nothing but praise for them. We both completed and exchanged on the dates we wanted. The service was efficient, we were well informed and genuinely felt they had our interests at heart. Communication is key and the lines of communication were always open.
5/5
GoogleAll the team worked very hard at selling our property. The process was complicated, not through anything C J Hole did. All the team made the process as effective and efficient as possible. Thank you.
5/5
GoogleAs the landlord of a Cheltenham rental I have used CJ Hole for a number of years. More recently there have been some changes that have resulted in an even better service, I would highly recommend them.PositiveResponsiveness, Professionalism
5/5
GoogleWe received our keys to our new home today from Jenni at C J Hole. We have been very impressed by the service given to us by both Jenni & Jacqui. They have been helpful, supportive and all with a smile. Very efficient and professional, we would certainly recommend this Company.
1/5
GoogleAs letting agents, unimpressive for a whole host of reasons. Very glad we won't ever have to deal with them again.
Agent replied
Dear Rachel We are sorry to see your 1-star review. We take customer service very seriously and always try to resolve any perceived problem. As much as we would like to help, our hands are tied in this instance. Unfortunately, a decision was taken at the end of your tenancy by a third party over whom we have no influence. Notwithstanding this, we still attempted to intervene on your behalf, but the problem is outside our control. We understand you have now moved and wish you all the best in your new home.
5/5
GoogleLovely agency - very helpful professional staff. I grade a firm by how they treat a potential buyer. I should know I've been in the profession since 1987... If we had a Forest of Dean - Gloster branch I would instruct them for sure ! Highly recommended
5/5
allAgentsI recently bought a property
I recently bought a property via CJ Hole Cheltenham. From initial viewing to purchase was stress free. Both Jenny’s were friendly, professional and very patient with the various questions posed. I would highly recommend using CJ Hole, if I ever move again I certainly will.
5/5
allAgents"I recently bought a property..."
I recently bought a property via CJ Hole Cheltenham. From initial viewing to purchase was stress free. Both Jenny’s were friendly, professional and very patient with the various questions posed. I would highly recommend using CJ Hole, if I ever move again I certainly will.
5/5
GoogleWe have used CJ Hole Cheltenham letting department on 3 occasions in the past 5 years, they have been extremely professional and helpful but most importantly for us they have engaged with our personal requirements and have found us 3 perfect tenants. Excellent service !!
5/5
GoogleIt was an easy and excellent experience working with Molly Sharp from CJ Hole. She suggested a property that would be perfect for my family, and it was. She was very responsive to any questions and extremely helpful through the process. Thanks for finding us our new home Molly!
5/5
GoogleWhen moving to a new property in a new city and with the intentions of starting a new job, it all became very overwhelming. However Molly Sharp (one of the agents) was extremely helpful and went above and beyond to help me!PositiveResponsiveness, Professionalism
5/5
GoogleC J Hole provided a perfect service from start to finish. Everyone had a "can do" appproach and were on top of all the details all the time. Totally recommennded!
5/5
GoogleAbsolutely outstanding service. From the minute we met the sales team they were so friendly and helpful. Couldn't have asked for a more stress free, easy sale. They really couldn't do enough for us and went the extra mile. Would recommend CJ Hole to friends and family. 10/10!
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