Trusted Agent profile · Cheltenham

Charles Lear Cheltenham reviews

★★★★★ Excellent

230 reviews across 2 platforms

103 Promenade, Cheltenham, GL50 1NW

Charles Lear's office in Cheltenham, at 103 Promenade, is rated 4.9 out of 5 across 230 reviews on two platforms, including 228 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

228

Reviews on Google

This office

Yell logo

1.0 / 5

2

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Charles Lear, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

5/5

Google

It was a pleasure dealing with Charles Lear and Rebecca was professional throughout, very understanding and patient which made this particular difficult and long winded purchase due to funding issues that much easier for us. I highly recommend the team and would like to thank them all for helping the purchase of this property for our family to completion.PositiveProfessionalism

Im · 13 June 2022

Agent replied · 12 June 2024

Many thanks for your kind review, we hope you and your family will be very happy in your new home.

5/5

Google

Fantastic service from Joe and the team. Great help and support throughout the purchase. The communication was fantastic. Great team. Highly recommend.

Siobhan · 2 December 2024

Agent replied · 26 December 2024

Thank you Siobhan! We hope the move went well and we will always be here if you need us in the future.

5/5

Google

Excellent, extremely helpful and supportive. Thoroughly recommended. You have found your estate agent, trust me! I was given the task of selling the family home where I had been caring for my Mother. It was a large 4 storey Edwardian semi-detached house and I'd never done anything like this before. I contacted a number of estate agents and there were some close contenders, but Vanessa from Charles Lear won the day with an empathic and sympathetic approach (we wanted to keep this as a home for a large family). She also quoted the highest starting sale price. Vanessa then advised us on how to present the house for sale, de-cluttering etc, and started the ball rolling WRT removals and clearance via one of their recommended firms. At first I did wonder whether all of the advice was strictly necessary but went along with it as Vanessa is the expert after all. Myself and my partner were also starting to seriously look at houses ourselves at the time. We quickly started to realise just how right Vanessa had been on every point. In fact our private joke when going around a less than well presented house became `Should have gone to Vanessa/CL'. The photos and EPC were done and a lovely brochure prepared in a matter of days. Vanessa even came round on the day the photographer was due and helped finish off the clearing up and arranging. The house then went on the market. Brigit then started showing around prospective buyers. Viewings were held for a week and we received our first offer on the first day, which in fact we ended up accepting. We had another 2-3 firm offers over the remainder of that week. The whole process was started late January and we completed towards the end of June. It was a very smooth process and when it was all over I was sad to part company as they had become good friends. Charles Lear was also very helpful when liaising with other estate agents on our behalf when we were looking at new properties. In fact some estate agents even mentioned how nice and helpful the team at Charles Lear had been. I've only mentioned two people at Charles Lear but everyone was involved one way or another as they work as one large team, all sharing the load and the benefits. So you're never left in the lurch wondering what is happening. There are few decisions in life where you think you wouldn't change a thing if you had to do it all over again, but this is definitely one of them. Thank you all for everything you've done and all the very best for the future.

Anthony · 13 June 2023

5/5

Google

Charles Lear are one of best agents to work with in Cheltenham. They have been proactive and engaged throughout our search, providing timely updates and feedback. They know the local landscape and will advise accordingly to help support decision making. They are part of a very small group of organisations who listen to what you want and actually act upon it. We have been trying to find a house for some time, during a tricky period for the market and they have been available and supportive at all times. I wouldn't hesitate to recommend them for anything property related and will be using them in future if the opportunity arises.

Tom · 6 June 2024

Agent replied · 26 August 2024

Hi Tom, Thank you for your kinds words and although you didn't buy through us, It was a real pleasure working with you and Kayleigh and getting to know you and your property needs. Hopefully see you on the next move! Dan

5/5

Google

This was our second sale through Charles Lear and, once again, they exceeded our expectations. Great customer service, first rate communication, outstanding in every way. I want to mention Lucy particularly who was attentive throughout the whole transaction. I highly recommend Charles Lear, thank you once again to all the team.

Tamsin · 11 July 2025

Agent replied · 9 September 2025

Dear Tamsin, Thank you so much for your kind review and for entrusting Charles Lear & Co to sell another property for you. It was a pleasure working for you again. Best wishes Lucy

5/5

Google

Mine was what you might call a tricky house to sell, but with the perseverance and robust approach from Rebecca and Vanessa we came to a marvellous conclusion! Charles Lear is an exemplary company and I would certainly use them again. Kay Bamford, a very happy client!

Kay · 13 June 2023

Agent replied · 12 June 2024

Kay, thank you very much indeed, for such a lovely review! It was an absolute pleasure to deal with you. A slightly longer journey to the finish line than we all initially anticipated, but your patience paid off and I'm so pleased we found your perfect buyer in the end. Very best wishes, Rebecca.

5/5

Google

Excellent agents! Worked very hard for us, especially Vanessa! We felt secure in the knowledge that everything that could be done was being done. Efficient and professional. We're very happy. Thank you Charles Lear

Pat · 13 April 2024

Agent replied · 25 October 2024

Dear Phil & Pat, thank you so very much for leaving such a glowing review for us. You were a delight to deal with, nothing was too much trouble and you were both so incredibly helpful which definitely made the sale run smoother! I hope you are enjoying being home in Oz and all the very very best to you both for the future, with warm wishes Vanessa

5/5

Google

Rebecca Hyde at Charles Lear worked tirelessly to find us the right home just before our twins arrived and she succeeded when no one else did. She's very personable, responsive, listened to our requirements and delivered. I would highly recommend Rebecca to anyone looking to buy in the Cheltenham area as you won't regret it!!PositiveResponsiveness, Quality, Professionalism

John · 13 June 2022

Agent replied · 12 June 2024

Thank you so much for your lovely review, it was my pleasure, I was so pleased you could move into your new home before the twins arrival. Wishing you and your family much happiness there.

5/5

Google

Brigitte and the team were very helpful and efficient in helping us achieve a sale of our house. From initial appraisal inspection to exchange the whole team were very helpful and professional in handling our instruction. Many thanks for all of your help. Highly recommended.

Tom · 13 June 2023

Agent replied · 12 June 2024

Tom, it was a pleasure and thank you for all your support during the transaction process which was a little challenging at times but we all got there in the end. We wish you and the family well with your next project and look forward to seeing it when it is all done.

5/5

Google

Delighted with the effort with which Rebecca Hyde at Charles Lear went to in order to get my sale over the line. Her understanding of quite a 'niche' house and therefore potential buyers was great, and more importantly for me, the regular communication from her which is often lacking with many agents. Huge thanks Rebecca.

Rachel · 13 June 2022

Agent replied · 12 June 2024

Thank you for taking the time to leave your very kind review Rachel, it was an absolute pleasure to deal with you during your sale. I'm so glad we managed to find you the right buyer, after a longer journey than you were anticipating and I wish you much happiness in your beautiful new home! Best wishes, Rebecca.

5/5

Google

We recently purchased a property via Charles Lear and would 100% recommend them. From initial viewings through to assisting us with our purchase, Rebecca and the team have been so professional and helpful!

Alex · 14 March 2024

Agent replied · 12 June 2024

Alex & Kirsten, thank you very much for taking the time to leave your very kind review. It was a pleasure to assist you in your property search and I'm certain you will create a beautiful home for your family. Best wishes, Rebecca.

5/5

Google

Thank you Rebecca for all your help during the purchase of a home you were marketing. The professional and helpful service was much appreciated and we felt you a cut above the rest during the whole process. Thanks again all at Charles Lear.

Ed · 13 June 2023

Agent replied · 12 June 2024

Ed, thank you very much for your extremely kind review. It was my pleasure to assist you with your purchase and I hope you & your family are enjoying your lovely new home! Best wishes, Rebecca.

5/5

Google

Brigitte and the team at Charles Lear were fantastic. She took the initiative to show us a property that was well suited to our needs and coordinated the sale very efficiently and personably, going from offer to completion in under 8 weeks. Prompt to respond and a delight to work with.PositiveResponsiveness, Quality, Professionalism

Will · 13 June 2022

Agent replied · 12 June 2024

It was a delight to show you a fabulous property that I felt would work for you and Sam, particularly when you are moving into a new area and have a young baby. I hope you are all very happy and are enjoying life in Cheltenham.

5/5

Google

We have just sold our house with Charles Lear and would highly reccomend them. Dan valued our property and it was quickly on the market with lots of viewings booked in, and we quickly received a full asking price offer. I then dealt with …

Emily · 16 July 2025

Agent replied · 9 September 2025

Hi Emily and thank you for your kind review! It was a pleasure to work with you and Matt with the sale, and I hope you are happy in your new home. Dan

5/5

Google

Vanessa and her team are outstanding, from the first interaction on putting our home on the market through to aftercare. If we were to sell a house again, we'd definitely use Charles Lear.

Michaela · 14 January 2024

Agent replied · 12 June 2024

Dear Simon & Michaela, thank you so very much for your glowing review, it was a long journey with a few bumps in the road but you got there in the end, we wish you both many years of happiness in your new home and we also wanted to say thank you for choosing Charles Lear & Co as your agent, we enjoyed working with you both very much!

5/5

Google

My partner and I recently purchased a property via Charles Lear, specifically dealing with Vanessa. We can only say positive things about the whole experience from start until finish. Vanessa was a wonderful person to deal with, and she really went the extra mile in helping to resolve a hiccup that we experienced fairly late on in the purchase journey. Highly recommended!

L · 13 June 2020

Agent replied · 12 June 2024

Thank you for your lovely review Lee. We are so pleased we could help in the purchase of your new property.

5/5

Google

Dan Lloyd has been incredibly helpful, professional and supportive. We have felt well informed throughout the process and confident that Dan was able to provide us with the knowledge and guidance we needed. We have appreciated the timeliness of communication and felt very valued as clients. Would highly recommend. Thank you

Ian · 13 June 2022

Agent replied · 12 June 2024

Ian, thank you for your kind review, it's very much appreciated. It was a pleasure working with you and Katy and I wish the both the very best. Dan Lloyd

5/5

Google

Although Charles Lear found us a proceedable buyer extremely quickly, the sale of my late parents’ house has been a frustratingly lengthy process due to estate administrative issues unrelated to the sale itself. However, during the intervening months the team there were understanding and in regular contact. They were friendly, reassuring and professional. Communication was always excellent; both prompt and efficient. My main contacts were Tom and Rebecca but on occasion I spoke to others in the team and they were equally proficient. Excellent service all round.

Lisa · 14 January 2024

Agent replied · 12 June 2024

Thank you for your very kind review Lisa. It was a pleasure to handle your sale, a slightly longer journey to the finish line than I know you expected, but I'm very pleased all now concluded for you. Best wishes, Rebecca.

5/5

Google

Charles Lear Estate Agents has been great. Dan dealt with our sale and was very approachable and reassuring when we went through a few worrisome days! Have met most of the team and they are all very professional and dedicated to making the whole process as stress free as possible. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Carole · 27 August 2021

Agent replied · 12 June 2024

Thank you so much for entrusting us with the sale of your property, and for taking the time to leave such a nice review. It was a pleasure working with you both and dealing with the sale of such a special property !

5/5

Google

I recently bought a house in Cheltenham through Charles Lear. Joe was very professional and attentive. It was a tricky purchase but Joe was supportive all the way through.

Emmeline · 14 March 2024

Agent replied · 25 October 2024

Hi Emmeline, thank you for your lovely review. We hope you are settling in well and are happy to help if you need anything in the future!

5/5

Google

A fantastic service from the team at Charles Lear when selling my Cheltenham property. They know the market inside out and are sensible with pricing, refraining from trying to gain business by over-pricing as many of the big name agents do. Particular mention to Joe Brady who worked tirelessly to find the right buyer, and whose professionalism, conscientiousness and attention to detail throughout were fantastic.

Hannah · 25 September 2024

Agent replied · 25 October 2024

Thank you so much for the review Hannah. We wish you the best of luck in your new property and if there is anything we can do for you in the future just let us know!

5/5

Google

We have been very pleased with the service from Charles Lear for the sale of our property. Rebecca put a lot of energy during the entire process and we were very happy with the personal service which we got. Keep up the great work Rebecca and team Charles Lear!

Raj · 13 June 2022

Agent replied · 12 June 2024

Thank you both for taking the time to leave such a kind review, it's greatly appreciated. Wishing you and your family much happiness in your new 'forever' home. Best wishes, Rebecca.

5/5

Google

We had excellent service and help from Charles and Rebecca on the 2024 sale of our bungalow in Charlton Kings, with the sale agreed inside a week, and were delighted with the flat on The Park that Vanessa found for us. …

Michael · 16 July 2025

Agent replied · 16 April 2026

Dear Michael & Virginia, Thank you so very much for your very kind review. It has been a pleasure to work with you again over the last few months and I am so happy, after what has been a very difficult transaction you are happily ensconced … More

5/5

Google

Mightily impressed with Charles Lear, especially the tenacious Daniel Hopkins who was just brilliant at assisting with my house purchase. Thank you for your hard work, would highly recommend this estate agency!

Natalie · 16 October 2025

Agent replied · 16 April 2026

Hi Natalie, Many thanks for your kind words! I hope you are all settling in well. Dan

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Charles Lear Cheltenham

Has Charles Lear won any awards?

Yes. In The Trusted Agent 2026 awards: Charles Lear, Cheltenham won Gold.

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