Trusted Agent profile · Cheltenham
★★★★★
2,024 reviews across 1 platform
176 Bath Road, Cheltenham, GL53 7NF
Andrews Estate Agents New Homes's office in Cheltenham, at 176 Bath Road, is rated 4.7 out of 5 across 2,024 reviews on 1 platform.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotWas met with Isabelle of the Downend…
Was met with Isabelle of the Downend branch.
Hi Paul, thank you for taking the time to write us a five star review, fantastic to see you had a positive experience with Isabelle. Thanks for sharing and all the best, Laura.
5/5
TrustpilotMy agent
My agent, Janine proved an excellent representative, who continually kept me updated with the progress of the sale.
Hi Steve, thank you for the five star review and for recognising Janine's efforts. Keeping everyone in the loop on all sides in crucial when selling/buying so it's great to see we delivered updates regularly for you throughout the process. Thanks, Rhys
5/5
TrustpilotI had a great experience at the Balham…
I had a great experience at the Balham branch! I don’t usually do reviews but Reece really impressed me, he was already waiting at the property by the time I arrived and clearly had everything ready and planned beforehand which is rare to see in my experience. He knew his stuff and explained everything. No complaints from me!
1/5
TrustpilotUnimaginable incompetance
Honestly everything was fine for the first 12 months.Then renewal came. No renewal agreement received by post, a gas man letting himself in to check the boiler with no notice given (a missed call 30 minutes prior doesn't count as notice, when they have both occupants mobile numbers and email addresses) who was then swiftly kicked out. We were then advised they'd switch the gas off immediately! Extremely poor prior planning, wouldn't need to switch the gas off if they'd planned the visit in the first place. The post-renewal inspection arrives and again no calls, an email (at least 24 hours notice this time), with an auto-reply saying "i'm out of the country, please call" set, and again we have a third party in our home to peruse through our belongings.A further inspection a week later, and I'm accused verbally of misleading on the phone to them about the time arranged (I'd definitely arrange for a time I'd be in work?!) I feel more sorry for the third party inspector who was told by Andrews an earlier time than the one I was accused of giving them!Every phone call to Andrew's felt like you had to avoid saying the wrong thing.And we still haven't received the gas safe certificate.Avoid, unless you're into this sort of thing.
5/5
TrustpilotHome purchase
We purchased our home through Andrews Wallington - they have been an absolute pleasure to deal with from the very first viewing. James in particular has been brilliant - friendly, communicative, transparent and professional. Integrity, decency and professionalism are the words we'd use to sum up our experience with Andrews - thank you for making our own experience as painless as possible!
5/5
TrustpilotNicole helped us book our AMS…
Nicole helped us book our AMS appointment and was very helpful at answering any questions we had.
Hi Josh, thank you for the five star review, great to see that Nicole was able to assist you and it's really pleasing to see that she positioned our mortgage adviser too! We hope both conversations gave you an insight into your options, allowing you to make an informed choice moving forward! Thanks, Rhys
5/5
TrustpilotAndrews Barnet
The Barnet Lettings team are always conscientious at closing out every detail and are a pleasure to work with.
Hi Paul, thank you for the review! Really pleased to hear this! It is fantastic to see the Barnet Lettings team have been a massive help to yourself! We wish you all the best for the future. Thanks, Laura
5/5
TrustpilotAndrews Reigate Branch
Agent Isa Darr from the Reigate branch was very accomodating. He went out of his way to get us a slot to view a property we were interested in. He was very responsive with all our questions and proactive in updating us with the status of our tenancy offer. Superb customer service.
1/5
Trustpilotawful awful awful
KEEP CLEAR!! Yes the fees are reasonable, yes they seem very competent - you've seen the 'sold' boards after all and have every confidence they can sell your property - its all a LIEThey will book an open day 'we'll get you 20+ viewings and expect maybe 8 offers' They booked 4 couples. Never had a board. I'm sure we had a lot of fake bookings. I had an unpleasant intimidating experience where one viewing showed up with the whole family (5 members) in tow - I was on my own with baby when they announced that dad 'wasn't allowed to be around children under 5' Andrews were not interested in putting this on file should this family request a viewing from another young family in future. I constantly had to call them with feedback from the 15+ viewings we ended up having to do ourselves as they just were not interested. We let our contract run out and then went with a much better agent (who did get us 25 viewings and 3 offers so it wasn't the property) they didn't fight to keep us or apologise/offer luck going forward. I even had to call to remind them they no longer market our property and can therefore remove it from their website. Since our experience, we have heard nothing but bad things we wish we'd known before. Please, for your own sanity, stay clear
5/5
TrustpilotProfessional, helpful advice...
Great support from Shannae...
Hi Annie, thanks for sharing your experience with us.
5/5
TrustpilotGreat
Great. Good service I got from Issy
Hi Chikamma, thank you for the five star review, amazing to see you received great service from Issy. I am so glad she was able to help and all the best, Laura.
5/5
TrustpilotJanine Derbyshire's fast and successful…
Janine Derbyshire's fast and successful assistance /solutions to our concerns
Hi Lyka, thank you for the five star review. Great to see that Janine has been able to assist you with anything required so far. Thanks again, Rhys
5/5
TrustpilotVery helpful and friendly service
Lisa looked after us brilliantly providing a helpful, friendly and responsive service throughout.
Hi Andy & Louise, we really appreciate the feedback and we know Lisa will be too! Thanks, Rhys
5/5
TrustpilotAlways a friendly and helpful during Purchase process
The Guidance I received during the process was excellent from Mark Anderson at Andrews Southfield branch South London.
Hi Peter, thank you for writing out a five star review to Mark Anderson in our Southfield's branch. Really glad to see Mark was able to guide you through the process and be on hand. We wish you all the best for the future! Thanks, Laura.
5/5
TrustpilotShe was very helpful
Hi Sana, thank you for the review. Amazing to see you had all the help you needed. Thanks again, Rhys
5/5
TrustpilotProfessional
Professional, friendly and helpful.
Hi Eva, thanks for the five star review!
5/5
TrustpilotExcellent Services
Mr. Connor Edney gave us the excellent service, as ontime and prompt communications services. I am deeplyappreciated.
Hi there, thank you for taking the time to write us a five star review and giving a shout out to Connor. Really glad to hear he provided you with excellent service and he was there whenever you needed him. All the best for the future, Laura.
5/5
TrustpilotVery satisfied with the service I received
The Agent was punctual, respectful and patient.
5/5
TrustpilotReally helpful and knowledgable service…
Really helpful and knowledgable service from Shannon at the Downend office. Thank you!
Hi Damien, thank you for your five star review. Great to hear Shannon has been able to help you and provide you with her great knowledge. Thanks again and all the best, Laura.
4/5
TrustpilotFreya was great to help me understand…
Freya was great to help me understand the process
5/5
TrustpilotLisa Bird gave us a great experience
Lisa Bird gave us a great experience. Professional, knowledgeable and pleasant to deal with:)
Hi Sheralee, thank you for sharing your feedback and it's fantastic to see that Lisa and the team in Southville have been looking after you throughout your property journey.Thanks, Rhys
5/5
TrustpilotHelpful & informative
Shannon Bird from the Downend branch Is Helpful & informative. Highly Recommended 10/10
Hi Divyang, thank you for the five star review, great to see you had a 5 star experience with us. Thanks, Rhys
5/5
TrustpilotProperty Search with Nancy Henley
Nancy Henley has been excellent..very proactive in identifying suitable properties and able to answer all my questions.
5/5
TrustpilotVery helpful
Emma at Bishopston was very tenacious with my testing sale - it is much appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
