Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I rented a property managed by them and what a bad experience! Issues with the property reported time and time again, lights not working in communal areas, expected to walk up stairs in pitch black dark, toilet not working, heating not working, rent increased again and again despite the issues not being sorted. They had the cheek to book viewings for new tennants after we gave notice with 10 hours notice after telling them time and time again I work nights and sleep daytimes. Took 3 months to get any kind of deposit back, accused us of leaving the property in a mess and "hired" cleaners which charged us £100+ and heard from a neighbour the cleaner was told to do "the bare minimum". Been in contact with the new tennant of the property to find rent has increased yet again and there are still issues at the property. If you're desperate, go ahead, but if you have the choice stay well away!!!
Ada · 27 October 2018
★★★★★ 5/5
TrustpilotBen and Sameer-Morden brach,were very…
Ben and Sameer-Morden brach,were very kind,friendly and helpful in every way they assisted me in finding my accommodation
Gifty · 16 November 2023
Agent replied · 12 June 2024
Hi Gifty, thank you for the feedback, we really appreciate you taking the time to leave us a review. Brilliant to see Ben, Sameer and the rest of the team at Andrews Morden have been on hand to help you with your property needs. Thanks, Rhys
★★★★★ 5/5
TrustpilotI met this particular lady,Nicole,she…
I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..
Eunice · 16 November 2023
Agent replied · 12 June 2024
Hi Eunice, thank you so much for your feedback. It certainly sounds like Nicole made a good impression, brilliant to see that she was so helpful in your dealings with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat customer service
Great communication and extremely helpful and responsive with any questions. Both Patrick and Ruth were lovely to deal with!
A · 26 April 2022
★★★★★ 1/5
TrustpilotAvoid Avoid and Avoid!!!!!!!! :-(
If i could give zero stars i would of done, 1 star is far too much praise for this company. Dreadful customer service and no engagement at all from them. Avoid them if possible, unfortunately i had no choice and my contract was handed over to them. On leaving the property i received no communication regarding inspection, inventory, handing the keys back and now i have the impossible task of getting my deposit back. Fortunately it is protected but now over a month since i left property and still no response from them over deposit. Avoid if at all possible!
Iain · 19 September 2018
★★★★★ 5/5
TrustpilotPositive and professional experience
Jennifer who managed our property was very helpful getting any issues resolved promptly.
Hugh · 2 March 2024
Agent replied · 12 June 2024
Hi Hugh, amazing to see that Jennifer has been on hand to sort any issues for you effectively and efficiently! Thank you for sharing your experience, we know Jennifer will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotPrompt replies to my emails
Norman · 30 July 2024
Agent replied · 24 October 2024
Thank you, Norman! We're glad to hear you appreciated our prompt responses. Your satisfaction is important to us!
★★★★★ 5/5
TrustpilotThey are very professional and helpful
They are very professional and helpful. I worked with Tracy and she is very supportive and understanding.
Laxmikant · 14 July 2022
★★★★★ 5/5
TrustpilotProfessional and knowledgeable team who…
Professional and knowledgeable team who kept me sane during a stupidly long house-move, thanks Lisa Lansdown and the team!
Suzi · 5 April 2022
★★★★★ 1/5
TrustpilotI had very poor experience trying to…
I had very poor experience trying to rent a property. All happy staff until a problem then you are told you need a guarantor earning a min of £53500, as previous financial history, adverse which was over 5 years ago. No offer to pay all rent in advance. This was the Purley branch. When I made enquiry at outset I was asked how is your credit rating which is very good now. I was not asked about previous issues especially over 5 years ago. Let’s hope they do the right thing and refund full deposit.
Richard · 5 June 2018
★★★★★ 5/5
TrustpilotReliable and helped out when even they…
Reliable and helped out when even they could.
A · 1 June 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review! Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat agent
Junior was really friendly and understanding - a great agent
K · 21 March 2023
★★★★★ 5/5
TrustpilotShannon from the Downend branch has…
Shannon from the Downend branch has been so helpful, making our experience as smooth as possible
Dervla · 14 December 2023
Agent replied · 12 June 2024
Hey Dervla, we really appreciate you taking the time to give us your feedback. Fantastic to see you had such a positive experience with Shannon and the team in Downend. Thanks, Rhys
★★★★★ 5/5
TrustpilotHighly recommend Shannon Bird and the team at Downend branch
I have recently needed new tenants for my rented property, and Shannon at Downend branch has been very helpful and efficient during the process of advertising, responding to enquiries and arranging viewings. She has kept me updated at every step of the way, is pleasant to deal with and always responds to any queries knowledgably and without delay.
Mike · 15 March 2023
★★★★★ 5/5
TrustpilotI recommend Nancy Henley from Andrew’s…
I recommend Nancy Henley from Andrew’s when viewing a property in Horley she was very welcoming and helpful
Melissa · 3 May 2022
★★★★★ 5/5
TrustpilotSteve was very helpful throughout the…
Steve was very helpful throughout the process. I am happy to recommend Andrew property to my colleagues and friends.
Benedicta · 15 March 2022
★★★★★ 5/5
TrustpilotAndrews Property Group Streatham
As one of Andrews Streatham's quick response contractors, I find their communications with both ourselves and tenants to be exemplary. Our main contact, Louise Gonella, is a delight to work with.
Alan · 24 October 2024
★★★★★ 5/5
TrustpilotNancy was exceptional and gave us much…
Nancy was exceptional and gave us much more info than any other agent has given before!
Michael · 25 July 2022
★★★★★ 5/5
TrustpilotSupportive team from start to finish
Supportive team from start to finish. Highly recommended them.
Mandy · 3 May 2024
Agent replied · 12 June 2024
Hi Mandy, thank you for your five star review. Fantastic to see the team have provided you with excellent support and I am so glad they were able to help. All the best, Laura.
★★★★★ 5/5
TrustpilotTara Darling Andrews Lettings
I have been dealing with Andrews Lettings for many years now and one particular team member, Tara Darling, stands out as she has proved to be an invaluable asset to the Andrews group. She’s a fantastic ambassador and true consummate professional. I would like to take this opportunity to thank her for her many years of excellent customer service.
Mr · 31 January 2023
★★★★★ 5/5
TrustpilotGreat service very helpful
Trevor · 31 July 2024
Agent replied · 24 October 2024
Thank you, Trevor! We're thrilled to hear you had a great experience with our service. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotSmooth and easy always great to have…
Smooth and easy always great to have Andrews helping out when ever possible they have a great team
Naomi · 16 October 2023
Agent replied · 12 June 2024
Hi Naomi, thank you for the fantastic five star review. Great to see the team were on hand to help you out throughout your dealings with us, thanks again, Rhys....
★★★★★ 5/5
TrustpilotThe service given by Andrews Reigate…
The service given by Andrews Reigate branch was exceptional. They were all responsive to my queries. The transaction was very smooth until we move in to the property. Thank you so much to the team (Maria, Ed, Gemma, Natalie, and Ellen). I even gave Maria’s contact details to my colleagues because of this wonderful experience. Again, thank you.
Ramil · 1 March 2023
★★★★★ 5/5
TrustpilotLouise Gonella (Balham ) always gave me all the support I needed. Tnk you
Amazing ! I always recommend🥰
Aline · 12 July 2024
Agent replied · 24 October 2024
Thank you for sharing your experience with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
