5/5
TrustpilotAndrews at Purley Branch
Purley branch has been really efficient and helpfull throughout our first home purchase. Thank you To Steve, Brain and Jill. I strongly recommend
Trusted Agent profile · Cheltenham
Andrews Estate Agents New Homes Cheltenham reviews
★★★★★
2,025 reviews across 1 platform
176 Bath Road, Cheltenham, GL53 7NF
Andrews Estate Agents New Homes's office in Cheltenham, at 176 Bath Road, is rated 4.7 out of 5 across 2,025 reviews on 1 platform.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent Customer Service
Excellent Customer Service. Brian who organised the sale was always on hand to answer queries and my property was put up for sale very quickly. Brian fully supported me throughout the sale, particularly liaising with both mine and the buyers' solicitors to ensure everything was on track and that we were ready for completion. Very grateful for Andrews' support.
4/5
Trustpilotreview
Agents (Maria Morgan and Ellen McDermott) were very responsive to queries. Process is also smooth.
5/5
TrustpilotGreat customer service and swift…
Great customer service and swift communication when dealing with the team in the Bath location.
Agent replied · 12 June 2024
Hi Simon, thanks for leaving us a review. Great to see that you've had such a good experience with our Bath team, thanks again, Rhys
1/5
TrustpilotWe viewed a property yesterday and we…
We viewed a property yesterday and we were told we would get an email first thing this morning containing the deposit info and a form for the references. We said we wanted to move in on the 28th and was told that would be fine. We have told our Landlord she can move her house sale forward because we have found a property and we will be out by the end of next week.We have been chasing Andrews all day for the email they promised to send, only to be told there is another applicant and we have both been sent to the Landlord to review and she will come back Monday with a decision. What are we meant to do? its the 21st today and we needed to be in on the 28th? This is awful service to be told we have not yet secured the property at 5pm on a Friday when we were led to believe the deposit and references were just a technicality. awful service im so upset and annoyed
5/5
TrustpilotAndrews are great
Andrews are great. I had an amazing experience with Andrews. What i like about Andrews is that they call themselves to the clients if there is any property available to let or for sale. I had an great experience with one of the staff who's name is Nancy Henley, very cooperative and helpful. She always response fast.
5/5
TrustpilotIt was a nice experience with Isabelle…
It was a nice experience with Isabelle Vaughan , highly profffesional service experienced.
Agent replied · 12 June 2024
Hi Shibu, thanks for the five star review. Brilliant to see that Issy provided you with a brilliant service. Thanks, Rhys
1/5
TrustpilotHas to be the worst estate agent I have…
Has to be the worst estate agent I have ever encountered. 1 star is too much for them :DWe had broken shower in our flat for almost a year. We had to shower in ice cold water for 8 months. It took them 8 months to fix our shower, and all they had to do is install a water pump.They did this for other flats but for some reason it took them 8 months to do it for us.I have called them almost daily, and they have made numerous inspections. They are also very greedy. They have sent about a dozen of contractors from different companies to fit the pump, but after speaking to those contractors they said that Andrews would send them to get a quote, and after they give them their price, Andrews would ignore them...They have lied on multiple occasions, with their regional manager promising that the issue will be fixed in few days time (it wasn’t for months). They also lied about their managers being off on maternity, long term illness, retirement.. and I would then shortly speak to their managers and realise that they were not on maternity or sick leave.Admins seem to be useless and would lie and not leave case notes according to what the manager said.They only fixed the issue after I have raised the query with law firm. And surprisingly, after being legally requested to fix it, they did it in two days.
5/5
TrustpilotAndrews Redhill & Reigate
A big thanks Matt, Isaac, Meg and James in the Redhill and Reigate branches for helping me sell my property qucikly!
5/5
TrustpilotGreat Service
Becky Hudson was extremely helpful when it came to selling my property.
5/5
TrustpilotNancy and Stephen has been very helpful…
Nancy and Stephen has been very helpful with viewing property. It was a great experience
5/5
TrustpilotStaff help in guiding us through the…
Staff help in guiding us through the rental process was top notch
Agent replied · 12 June 2024
Hi Constance, thank you for the five star review. Amazing to see you found our staff so helpful throughout your dealings with us. Thanks, Rhys
5/5
TrustpilotThank you Andrews
Rebecca in the Southville office went above and beyond to ensure that myself and my daughter have a place to live that is not damp and run down, she also found me a property that's affordable, thanks to her marvellous negotiation skills. When you live in an area with sky-high rents and damp Victorian houses, that's really saying something! Bravo Rebecca.
5/5
TrustpilotBest Estate Agents in London
Tomasz Faba and Michael Villacis have been amazing from the first day we approached them to find us a tenant to the very last day that the contract was handed over to us. The process was seamless, they were polite, courteous and honest. If you ever need a tenant for your home, we highly recommend their service. Thank you so much gentlemen, we are grateful.
1/5
TrustpilotDisgusted with unprofessionalism and…
Disgusted with unprofessionalism and arrogance of their employees . Gave them offer to the property i was going to rent with one condition, that it will be minimum 2 year contract .They agreed, wasted my time to go through all referencing procedure .Then showed up with one year contract and telling me that its ok like that .No,Mr Nathan its not ok.Im still waiting for my deposit you were very quick to take but not as quick to give back.
1/5
TrustpilotAvoid if you appreciate customer service
As a tenant this company is so bad. Patronising communication that makes their tenants feel inferior. The property is inspected once every three months but issues are never resolved, and you get locked into 12 month fixed tenancies so they can charge you ever year to re-sign up. I had a leaking window that was letting water in, it took over a week to even get a response. Another week to get someone to visit, and then I had to chase up progress another week later to find out the outcome of the visit. So bad.I had to complain to the branch manager just to get things moving. Who then made a point of sending me a passive aggressive email. It’s worth adding she did nothing to speed up any resolution. So my leak is on-going. At the end of your agreement they also charge you eighty odd quid to complete it. Absolutely criminal experience. Worst letting agent I’ve ever dealt with.
5/5
TrustpilotGreat service by Andrew’s
Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.
Agent replied · 12 June 2024
Hi Kerry, thank you for leaving us a five star review. We are so pleased to see you had such a brilliant experience with us. Thanks again, Rhys
5/5
TrustpilotProfessional and honest estate agent
Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.
5/5
Trustpilot5 stars
Reece was extremely helpful and accommodating in finding my first property.
5/5
TrustpilotIt was a really good experience
It was a really good experience. Isaac was extremely helpful and answered questions to all of our queries.
5/5
Trustpilotproperty viewing
Thanks, Shannon ( From Andrews Downend) for the property viewing. Such a kind and smooth experience.
Agent replied · 12 June 2024
Hi Farhan, thank you for the five star review. Great to see you had such a positive viewing with Shannon, thanks again for the feedback, Rhys
1/5
TrustpilotWorst customer service I have ever experienced. Rude, nasty, vile.
I rented a property out on a Let only basis through Andrews that I had to abandon 5 months into the tenancy as it was infested with vermin, had a broken boiler, was riddled with mould, damp, dodgy wiring with loose connections throught, blocked drains and more. Was shown round in the dark because they were too cheap to put £1 on the electric meter so couldn't see any of the problems, including the pizza menus taped to the side of the toilet (seriously), the agent gave me lots of wrong information about the place and they insisted I needed a guarantor as my job was a contract. This cost £150 on top of the £300 in agency fees.Upon leaving the property I rang to complain that they had not carried out basic safety checks or done due dilligence on the landlord and spent half an hour arguing with an utterly vile woman who accused me of not knowing what I was talking about, insisted that none of this was their responsibility, that they had done everything that was legally required of them and that she "was not going to spend any more time on this childish conversation" She lied over and over again, claiming that the rat wasn't there when I moved in (according to the landlord there had been several issues with rodents previously), said that they wouldn't ask a potential landlord if there had ever been rats in the property (again, seriously) and when I asked what exactly were the safety checks they had carried out was told "I'm not going to regurgitate them to you."I have never experienced such abysmal customer service in my life and hope to never again. The woman was so rude, contemptuous and nasty that I was shaking at the end of the phone call after giving up in frustration and despair. Utterly despicable company staffed with incompetent, lying crooks who deserve to have their offices shut down and boarded up.
5/5
TrustpilotMoving day
everything about my move went very smoothly.Nancy Henley at the Horley office was particularly helpful in keeping myself and my buyers informed.
Agent replied · 12 June 2024
Hi Margaret, fantastic to see your move went smoothly. We are pleased Nancy was on hand to keep all parties informed and drive the sale through. Thank you for the five star review for Nancy and the team in Horley, Rhys.
1/5
TrustpilotAs a landlord I would not recommend…
As a landlord I would not recommend this letting agent. They have a competitive percentage, but you do not much in return other than poorly worded. On numerous occasions we had to chase the letting agent to get tasks completed. Things would be completed without our knowledge. On numerous occasions they undertook inspections and charged us when we had not asked for this and it took numerous emails to ensure we were refunded. I believe they employ such "mistake" tactics on purpose to exploit landlords who do not check what they are being charged for. I wouldn't be surprised if they do this to tenants as well. They also charge a large amount for renewing contracts and explain that it is part of the lawyer fees required to ensure our protection. They also tried to charge for marketing fees when it was the previous tenants simply renewing the contract to stay another year. Again this was put down to some miscommunication between the departments....They will undertake actions and then patronise you when it seems like this is not what you wanted to happen; saying it was in the terms of business or sorry this is what we always do. I could write more and more of the annoying and incompetent things they have done, but I think you can see my frustrations! I cannot recommend highly enough not using this company, but maybe they are best of a bad bunch!
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