Trusted Agent profile · Cheltenham
★★★★★
2,023 reviews across 1 platform
176 Bath Road, Cheltenham, GL53 7NF
Andrews Estate Agents New Homes's office in Cheltenham, at 176 Bath Road, is rated 4.7 out of 5 across 2,023 reviews on 1 platform.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotMichael was really great!
Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.
Hi Charlotte, thank you so much for the brilliant review! Great to see that Michael was on hand to help you through what can be a daunting process, especially when it's your first time moving. We hope you have settled in well.Thanks again, Rhys
5/5
TrustpilotWe were house-hunting in Reigate last…
We were house-hunting in Reigate last Saturday. So we found couple of properties through Andrews state Agent to visit.Conner ,from Reigate branch of Andrews Agency, is absolutely professional, friendly and knowledgeable. He guided us and gave us so many good tips about the area.He has also got very positive attitudes, as well as is very patient with kids!😊Overall, our experience with him and Andrews was very pleasant. Thank you conner Rosie
Hi Rosie, we really appreciate your five star review for the team in Reigate with particular mention to Connor.Pleasing to read such great feedback relating to your experience when looking for your new home.Thanks, Rhys
5/5
TrustpilotHouse purchase in Morden
We purchased our first home with Andrews agency (Morden branch). We are very happy with the service and Brian Barnsby and Tracy Burden hard work in particular. From the time we made an offer to the completion, agents were always in touch and helped a lot with resolving various legal inquiries etc, taking pushing both ours and the seller's solicitors. They also gave recommendations on future house improvements.
Hi Ilnar, thank you for taking the time to write a five star review. Fantastic to read you have been very happy with our service and Brian and Tracy have been a massive help to yourself on your property journey! Thanks again and all the best, Laura.
5/5
TrustpilotAndrews Southville
Robbie is so helpful and always has a smile on his face! What an approachable and professional guy ! Always there to help
Hi Laura, thank you for the five star review for the team in Southville. Fantastic to see that Robbie has been on hand to help, we know his smile and positive attitude are infectious. Good luck with the property search, thanks Rhys.
1/5
TrustpilotWe reluctantly rented a property…
We reluctantly rented a property through Andrews, Bear Flat Branch in 2018, and offered the landlord an 18 month tenancy. When we were first shown the property the agent explained that the property was part-furnished, yet was unable to clarify what items were staying. The agent also said that when you put your offer through, we must ask for end of tenancy maintenance to be addressed. (This is the job of the agent/landlord) not the new tenants.Having then moved into the property the house was not professionally cleaned and had a house full of furniture. No window keys were supplied, no garage keys. The conservatory was an unusable room, damp/mould, leaking and unheated, so for 18 months we were unable to use this room, we got nothing from the landlord or agent to repair this. At the end of our tenancy they wanted to deduct £250 from our deposit for end of tenancy cleaning.Yet when asked were not able to provide two quotes to justify the deduction or specific work intended. The house was left cleaner than when we got it. Emails were sent, yet no response. We found the staff to be misleading, incompetent and rude from the outset.In all my years (14 to be exact) of working as a letting agent myself, I have never dealt with such an abysmal Company.
5/5
TrustpilotI dealt with the Long Ashton branch
I dealt with the Long Ashton branch, who in a very difficult exchange and complete process were very supportive and went the extra mile to ensure the process was as stress free and positive as possible. We finally completed yesterday, to the relief of everyone, and I immediately received a phone call congratulating me and card when I moved in. My thanks to all concerned.
Hi Dorothy, thank you for leaving us a five star review on both TrustPilot and Google. Fantastic to hear Rich was able to support you through the entire process and I bet it was a relief when you received that phone call! Thank you for sharing your experience with us, it is really appreciated. Congrats on your new home and all the best, Laura.
5/5
TrustpilotEven with complicated requests Louise…
Even with complicated requests Louise has been brilliant.
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
5/5
TrustpilotWestbury on trym branch, would recommend
Westbury on trym branch, Claire, Georgia and Ashley were fantastic from start to end. Communication was first class, no question too daft for our first time selling. Even after completion the guys still called to make sure everything went well and smoothly with the move. The whole team were amazing!Thank you for helping us with our next chapter
5/5
TrustpilotThe staff was very helpful and patient
The staff was very helpful and patient. Also the place very clean and nice.
Thank you for your wonderful feedback! We're thrilled to hear you had a positive experience with our staff and facilities. Your satisfaction is our priority. We look forward to welcoming you back to Andrews Head Office in the future!
1/5
TrustpilotSuspsicious and untrustworthy
When we moved out of the 3 bedroom house, rented by Andrews and inventoried by Black Cherry Property services, we ensured it was cleaned thoroughly, the bathrooms, toilets and tiles sprayed, wiped and bleached, the sides dusted and the floors mopped. We wiped out all the cupboards and we cleaned the oven. When we moved in we were given no detailed pictures of anything (alarm bells for anyone with a similar inventory where a person writes "good" or "clean" next to everything) but we took our own pictures on check out. We gave those pictures as evidence when Andrews and Black Cherry came back and suggested that "quite a bit of work" was required.I'm not going to deny they found some small level cleaning or argue it was perfect and no dirt was found but they certainly went looking harder on the check out than on check in. This was provable by missing the out of date, unsafe and illegal fire alarms at the beginning of our tenancy but spotted in the latter inventory and the basins being cracked and chipped, probably years before. However, I did ask that the £337 quoted for cleaning was explained to justify the very unusually high cost compared to the competitive market. To date I have never had that figure explained.If you look on Google for the cost to clean a 3 bedroom house upon rental departure, based upon a tenant doing nothing and leaving it entirely to a company, you won't see any figures as high as £337. I tried to add all the links on page 1 Google results as evidence but this site won't let me. The highest was £267.Looking at the figures there's no way at this stage we weren't stitched up. Deposit Dispute didn't query the cost or reference our pictures, nor those provided by Black Cherry Property Services with claims of dirt not evidenced in the actual images e.g. the picture of the clean white toilet that nobody understands! (honestly, it's just a picture of perfect, white and clean toilet with text next to it moaning, pointing and spluttering about not being good enough. I 100% stand by the claim that Andrews nor the Dispute people can say anything other that "huh?"). The Dispute team only really looked at the text wording by Black Cherry in the initial inventory v's the pictures Black Cherry provided on check out, but even then there were plenty of hints for the Dispute team to work out that the wording couldn't be relied upon. e.g. billing us for "leaves in the garage". There were leaves were clearly visible in the check in inventory that only a fool would try and get away with billing for! The Dispute team agreed with that, it's one of the few long distance pictures from the the check in inventory that was of any use to anyone at all. How does this craziness even make it to the point we need to go to deposit dispute over such a thing? It's actually a bit worrying this is how human beings are in 2019! Just use common sense! I'll add, this was the only time a like for like picture was able to be used as comparable evidence and it proved exactly what we, the tenants, said! Good job the guy writing stuff down was 100% accurate with in his subjective opinions... other than that one comparable and factual picture and the other provable c0ck up around the date on the fire alarms... but other than that his word was gospel and could never have been wrong! (The only 2 bits of real evidence anyone could say be sure of and he's 0/2)So OK, lets say that everything Andrews and Black Cherry said was true. They just can not justify billing us £337! The bills we got never explained how many man hours were spent or what was done. Just a very bland and basic bill. That must have been a great job to land, easy money! Kerrrching!My honest opinion, hand on heart, it would have taken 1 person less than half a day, if that!I have rented 3 times now, every other time has been great with reciprocated honesty and respect, then these guys start frothing at the mouth over the deposit. I'm done renting and would never use Andrews nor Black Cherry again!£337 indeed. Pull the other one.
5/5
TrustpilotHouse moving less stressful!
Communication was positive! Being able to actually go into a branch (Horley) and speak with people face to face was what i needed.
Hi Sue, thank you for your wonderful feedback! We're thrilled to hear about your positive experience at our Horley branch. Nancy and Steve will be delighted to know they were helpful. We appreciate your support and look forward to assisting you again. Best wishes , Lisa
4/5
TrustpilotKyle was lovely in the house tour in…
Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.
We appreciate you taking the time to leave a five star review for the team in Bath and we know Kyle will certainly love seeing your feedback too. Thanks, Rhys
5/5
TrustpilotDealt with Zak who was highly…
Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.
Hi Paul, thank you for leaving us a five star review. Brilliant to see Zak in our Bath office. Hope the move went smoothly for you and we hope to help you again in the future.Thanks, Rhys
4/5
TrustpilotA lovely lady in lettings
I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa
Hi Rebecca, thank you for the positive review for Andrews Downend. Great to see that Izzy was able to answer all your queries promptly and professionally. Thanks, Rhys
3/5
TrustpilotGood work.
Good work.Sarah was helpful in giving early response. And sorting the issues early as well.
Hi Rishav, thank you for the review. Of course we would love to know what we could have done differently or improve on, in order to provide the full five star service! We'd love to hear any further feedback if you wouldn't mind providing further information to myself (Rhys) to RMessenger@AndrewsOnline.co.uk thanks, Rhys
5/5
TrustpilotGreat Service.
James at the Wallington branch truly went above and beyond to help get my sale over the line, with what was a challenging sale for myself and no doubt him. Always available for advice and a friendly ear when needed. I can't recommend him enough.
5/5
TrustpilotYou are a star..Michelle Smethurst
Michelle Smethurst (Property Manager Southfields) is very kind and understanding. Prompt replies and sorted out my boiler issue same day. It's been 10 years with andrews (Balham). I am very pleased with their services and support. Thank you Andrews and Michelle for all your support and help. Appreciated. 5 🌟
Thank you, Ahmed! We're thrilled to hear about your positive experience with Michelle and our team. Your continued trust over the past 10 years means a lot to us. Best wishes, Jake
5/5
TrustpilotSarah was quick and polite with her…
Sarah was quick and polite with her responses and was a great help with our deposit.
Hi Nathan, thanks for the fantastic review. We are so pleased that Sarah was able to help you so efficiently. Thanks, Rhys
5/5
TrustpilotHappy viewers …
Arranging our viewing was straight forward and Isaac Biggerstaff sorted times and keys etc. He arrived before us and was very welcoming and personable. He showed us around the apartment without being over bearing, allowing us time to look into every nook and cranny, but on hand to answer our questions. He looked after my elderly parents with respect and patience .. Thanks Isaac much appreciated.
5/5
TrustpilotAndrews estate agents in Yate were…
Andrews estate agents in Yate were fantastic all the way through our sale and purchase process. Our estate agent (Dominique) always kept us informed, was friendly and approachable which made us feel comfortable throughout the process. She also went the extra mile to find us property's to our needs and budget and was able to secure us our new family/forever home.5 star service all the way through, thank you.
5/5
TrustpilotNicole was really welcoming and kind
Nicole was really welcoming and kind. She answered all of my questions well and was patient with my viewing.
Hi Halimah, brilliant to read that Nicole was super helpful in helping you search for a property, it certainly sounds like you were well looked after from the Andrews team. Thanks, Rhys
5/5
TrustpilotShannon was great and friendly and…
Shannon was great and friendly and answered all my questions! Made looking for a new property a pleasure
Hi Emma, we know looking for new home can be stressful so it's really pleasing to see that Shannon was on hand to help you every step of the way and made the experience such a pleasure.Thanks, Rhys
5/5
TrustpilotFriendly and informative viewing with Shamiya Simpson
Had a viewing with one of the agents Shamiya Simpson who was very friendly and informative. She went above and beyond in providing really helpful details and even offered to provide me with details of transport links nearby for routes to work and amenities as I was new to the area. Really pleased with her service!
Hi Isabella, thank you for the review. Amazing to see that Shamiya has been so helpful to you and that your experience when out viewing with us was such a positive one. Thanks, Rhys
4/5
TrustpilotGreat service thanks Miss Louise …
Great service thanks Miss Louise Gonella
Thank you, Krzysztof! We're delighted to hear you had a great experience with Miss Louise Gonella. Your feedback is much appreciated!
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