Andrews Estate Agents New Homes Cheltenham reviews

★★★★★ 1/5

Trustpilot

Truly awful service from the Quedgeley

Truly awful service from the Quedgeley, Gloucester branch.I've rented through a few estate agents over the last few years, none were great but Andrews has been the worst.It's a shame as I like the house and the owner/landlord is alright.When I collected the keys there was a man going ballistic in the office over a deposit return (they had to call the police), the agent apologised and said this had never happened before.Also I reported a fault with the boiler on the feedback form they sent me prior to an inspection, it wasn't heating the hot water so I had to use the immersion heater instead, which is expensive. They didn't act on the feedback. Nothing was done until the house owner visited then I told him Andrew had not fixed the problem. He instructed them to fix it, so they sent a contractor around. The contractor fitted new parts but the hot water still wasn't being heated by the boiler. I reported it again, and the contractor had the cheek to say that the part he fitted was unclipped, and implied I had been messing around with it.Lately there has been much hassle over getting a replacement fence panel. Andrews were incompetent at dealing with this, asking me to get my neighbour to pay half, saying the landlord would pay half, and then saying he would not pay. They were then asking my neighbour to pay the full cost for their quote. There was a question over who was liable. They basically accused me of being too sensitive when I asked who was legally responsible, as my neighbour is a single parent and I didn't feel comfortable asking her to pay if it wasn't her responsibility. They wanted me to do all the legwork as well.And then they were nagging me asking if I had sorted it out yet.So in a nutshell, you are doing them a favour as a tenant, they do not take on board any feedback, and lack the personal touch in trying to arrange repairs, by a long shot.Comparing the reviews on their own website to those on here shocks me, talk about cherry picking!So in conclusion, if you are a landlord or tenant, best avoid Andrews if you want an easy life.

Mr · 8 April 2019

★★★★★ 5/5

Trustpilot

Very helpful

Me and my friends are moving into a student house in September that is through Andrew’s. Obviously to get it all sorted we’ve had to go through different steps. Hayley Tennet from the agency has been a great help to me and my friends to get it all sorted. She’s helped us through each stage whilst being patient and understanding with us.

Jess · 29 February 2024

★★★★★ 5/5

Trustpilot

Very fast and professional service.

Very fast and professional service.Isabelle was great, she was very polite and welcoming.

Azuka · 20 March 2024

★★★★★ 5/5

Trustpilot

Nicole was very patient and…

Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you

Ann-kay · 7 November 2023

★★★★★ 5/5

Trustpilot

Tara Darling absolutely lives up to her name!

We have dealt with Tara Darling for many years in our working relationship with Andrews Property Group, Barnet Branch and she has always been a very professional and knowledgeable contact to deal with. We always know that any queries we have will be dealt with in a speedy way and it makes the working day pleasurable!

Andy · 25 June 2023

★★★★★ 5/5

Trustpilot

Shamiya was friendly and helpful

HK · 11 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service,Great Team

Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again

David · 1 November 2023

★★★★★ 5/5

Trustpilot

Andrews helped us rent a flat in…

Andrews helped us rent a flat in Southfields! We were trying to rent while neither of us lived in London which was a challenge but they made the process as simple as possible. In particular Shannae in the Southfields office was incredibly helpful. Shannae regularly gave updates on the status of our offer/application and responded quickly to any queries we had throughout the whole process. Would definitely recommend!

Peter · 24 March 2022

★★★★★ 5/5

Trustpilot

Helpful and Friendly experience

Richard was super informative, friendly and helpful. Thank you!

Katie · 29 May 2024

★★★★★ 5/5

Trustpilot

High recommended

Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.

Paul · 8 September 2023

★★★★★ 5/5

Trustpilot

Friendly and professional service

Friendly and professional service. Available for questions and queries. Good advisory service.

Ann · 20 December 2025

★★★★★ 1/5

Trustpilot

Apathetic, duplicitous, Avoid!

Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company

Jordan · 27 March 2024

★★★★★ 4/5

Trustpilot

Michael Villacis was helpful and guided…

Michael Villacis was helpful and guided me through the whole renting process.

Samuel · 26 March 2024

★★★★★ 5/5

Trustpilot

Fantastic…

The whole team at Andrew’s (Horley) have been brilliant. Friendly and professional advice from everyone we dealt with, Nancy, Emily and Steve. A special thanks to Steve for being incredibly adaptive to our situation and taking the time to show us around the property answering all our questions and insuring we got a suitable property for our needs. Could not recommend them enough.

Jason · 18 October 2022

★★★★★ 5/5

Trustpilot

Tasteful Apartment

First of all, the apartment is very beautiful and clean. Located in a serene environment. A very tasteful apartment. This shows that Andrews have taste and likes quality stuffs. The lettings consultant Shannon from the Downend branch was amazing and brilliant. She explained everything to me in detail and allowed me to take pictures and videos. I am blown away with everything

Kingsley · 12 February 2024

★★★★★ 5/5

Trustpilot

Thanks very much to Duane Watson for…

Thanks very much to Duane Watson for the fantastic service in buying my first home. The sale took just over 6 months due to something out of both side's control, but Duane was helpful throughout and kept me patiently updated when solicitors were distant.Islandria Justimo was an amazing member of Andrews Property who constantly chased up both solicitors until the last point.Great team in Kingsbury branch.

Kevin · 8 June 2022

★★★★★ 5/5

Trustpilot

Andrew's Bear Flat

The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents

Lydia · 20 May 2024

★★★★★ 5/5

Trustpilot

Thanks

Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap

Chris · 9 November 2023

★★★★★ 1/5

Trustpilot

I’ve at present just rented a property…

I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.

Harri · 15 August 2022

★★★★★ 5/5

Trustpilot

Matt and Isaac from the Reigate Branch…

Matt and Isaac from the Reigate Branch were absolutely brilliant in navigating us through the process of buying our property. Their professional and efficient attitude through some pretty tough times was amazing. They were always available to help us. I would HIGHLY recommend them both and the Reigate Branch. Thank you so much!

Maria · 17 August 2023

★★★★★ 5/5

Trustpilot

Andrews of Wallington

Well done Andrews in managing us through the traumatic job of selling our dad's house after he had to go into care.James and in particular Janine were helpful and professional throughout keeping us updated regularly.We would certainly recommend Andrew in Wallington to any of our friends or colleagues who needed guidance in the housing market.ThanksJulie Forbes

Julie · 23 May 2023

★★★★★ 5/5

Trustpilot

Mandy K was Fantastic and made our sale a breeze

I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.

Wil · 29 January 2024

★★★★★ 5/5

Trustpilot

Hamza-Bear Flat Office and various team…

Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!

Jo · 6 July 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience working…

We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!

Oksana · 7 June 2023