Trusted Agent profile · Cheltenham
★★★★★
2,023 reviews across 1 platform
176 Bath Road, Cheltenham, GL53 7NF
Andrews Estate Agents New Homes's office in Cheltenham, at 176 Bath Road, is rated 4.7 out of 5 across 2,023 reviews on 1 platform.
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Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
1/5
TrustpilotWon't let you view property!!
Wanted to view a property, but Andrews won't allow us to view unless we provide our full financial proof of funds before the viewing. As no other estate agent is even asking for this, let alone insisting on it, we refused and therefore will not be viewing the property. The property has been on for months, so you'd think they would jump at the chance to get prospective buyers through the door, but not Andrews. How is this in the best interests of their clients?!?!? Crazy policy, and will result in them selling less houses. I'm told this policy is because they don't have enough staff to cope with the number of viewing!! Clearly Andrews is unfit for purpose.
5/5
TrustpilotAndrews property management
We've worked with Andrews for many years. The company manages our flat in Streatham for us. We've been pleased with the management, the feedback, the quick responses when needed. We are currently working with Louise and she's been very helpful with a number of projects we have undertaken over the past year. Happy to recommend them.
Thank you, James. We're thrilled to hear about your positive experience with our team, especially Louise. Your recommendation means a lot to us.
5/5
TrustpilotMonika…
Andrews Barnet are a very professional and diligent team of individuals who put your needs first .Every experience I have had with them in the past year has been great in terms of response and seeing to my needs. I highly recommend Andrews Barnet as the first word that comes to mind is excellence.
Thank you, Lloyd. We're very happy to hear about your positive experiences with our team in Barnet. Your recommendation and kind words mean a lot to us.
5/5
TrustpilotEle and her team at the Clifton branch…
Ele and her team at the Clifton branch went above and beyond. Highly recommend.
Hi Joseph, thank you for the five star review. Great to see that Ellie and the team in Clifton have been on hand to help you. Thanks again, Rhys
5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
5/5
TrustpilotProperty Viewing
We would like to thank Isaac Biggerstaff for showing us around a property. He was extremely informative and very professional. Lindsey & Tom
Hi Lindsey & Tom, thank you so much for the review for the team at Andrews Reigate. So pleased to read that Isaac was able to provide an excellent service and was able to answer all your queries on your viewing. Good luck with your search! Thanks, Rhys
5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotHorley viewings
Today we had a viewing with Nancy from Andrews in Horley.Nancy was very kind and helpful.She really took the time to show us other properties that she felt would be suitable in addition to the one we had originally booked for. Nancy was very efficient and professional handling our queries and any questions we had.She made the viewings a pleasant experience. Thank you
5/5
TrustpilotKeynsham office- Molly
Molly has been so helpful and made the whole process so easy! Can’t wait to rent this property thanks to Andrew’s Keynsham!
Hi Jenny, we really appreciate you taking the time to leave us a five star review. We know that Molly and the team in Andrews Keynsham will be really pleased to see it. Great to see you had a brilliant experience with us.Thanks, Rhys
5/5
TrustpilotFrom the moment we contacted Steve at…
From the moment we contacted Steve at Andrews Horley 2 weeks ago we found that his knowledge, expertise and professionalism was second to none. We’ve have been kept informed every step of the way and he has always been on hand to answer any questions we had. We have used Andrews before and their standards have not dropped, would definitely recommend and use again if needed. Thank you Steve.
5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
5/5
TrustpilotUsed Andrews Southville to sale my…
Used Andrews Southville to sale my home, a very stressful time however Rebecca and the team I cannot recommend enough
Hi Sally, thank you for the five star review. We appreciate that any house move can be stressful so it's great to see that Rebecca and the team have been on hand to help you out each step of the way.Thanks again, Rhys
1/5
TrustpilotWow! If i could give 0 i would.
Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to be told loads of different stories... Whilst they passed the blame to the landlord... (dont know why landlords go with this agency) as theres really nice properties (possibly because they steal your deposit). Anyway still waiting 4 weeks on... To finally get someone to admit thatbthey cannot download the virtual video as they dont know how to. That was 2 weeks ago now and they still havnt been able to. Given up waiting as dont want to miss out on other properties... I would advise that no matter how lovely the property dont go with this agency... Its really not worth it. Only good thing i can say is there is a lovely girl called Jo who was very apologetic but... Other than manners bot much else happened. Save yourself the headache xx
5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
1/5
TrustpilotWhere do I start
Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!
Thank you for sharing your feedback of your time as a tenant with Andrews property group, I apologise that we were not able to meet your expectations on this occasion. With regards to the condition of the property on move in, a landlord does not legally have to provide a clean property for a tenant, only a safe property. Therefore, occasionally a landlord may not opt to pay to clean a property before move in. Although I appreciate this is frustrating, this does mean that as long as an inventory is provided which states the condition of move in when the tenancy starts, then a tenant would only be obligated to return the property in the same condition and would not be required to clean it on the way out. This is not something we advise within Andrews, our professional advice is for a landlord to always have a property professionally cleaned before every move in and this noted on the inventory, then each outgoing tenant would need to return the property in the same fashion. With regards to your maintenance issues, it is not our intention to take this long to repair items during a tenancy and I apologise for this. If you would like to provide further details of your experience to wecare@andrewsonline.co.uk we will be able to learn from this to ensure this doesn’t occur for future tenancies with Andrews. Kind regards,Carl HowardGroup Chief Executive
5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
5/5
TrustpilotThank you Emily and the team in Bath
Thank you Emily and the team in Bath! You were courteous and professional at all times and helped get our sale completed.
Hi Simon, thank you for taking the time to leave us a five star review. Brilliant to see that Emily and the team in Bath were on hand not only to arrange your sale but to see it all the way through, keeping you updated throughout. Thanks, Rhys
5/5
TrustpilotA pleasure to do business with..An…
A pleasure to do business with..An efficient,friendly bunch of people,especially James,Janine and Tracy.Hard working,genuinely lovely people....Vicki Purton
Hi Vicki, thanks for the review. It's amazing to see the team have been on hand to help you each step of the way, with particular mention to James, Janine and Tracy! Thanks, Rhys
4/5
TrustpilotThe Barnet office
The Barnet office, Tara and team, has been looking after our buy-to-let for many years and handles everything that has come up professionally.
Hi Steve, thank you for your kind review. I am so glad our Barnet team has been a massive help to yourself and your property. Always great to see a positive review, of course we are always striving to improve our services and would love to know if there was anything we could do to make it a five star experience. If you wouldn't mind detailing anything we could have done differently, please pop me over an email on lpaynter@andrewsonline.co.uk. Thanks again, Laura.
4/5
TrustpilotThe Barnet office
The Barnet office, Tara and team, has been looking after our buy-to-let for many years and handles everything that has come up professionally.
Hi Steve, thank you for your kind review. I am so glad our Barnet team has been a massive help to yourself and your property. Always great to see a positive review, of course we are always striving to improve our services and would love to know if there was anything we could do to make it a five star experience. If you wouldn't mind detailing anything we could have done differently, please pop me over an email on lpaynter@andrewsonline.co.uk. Thanks again, Laura.
5/5
TrustpilotI had a great experience with Lorna
I had a great experience with Lorna. She was very helpful, professional! I really appreciate her support and would happily recommend her to others.
Dear Karin , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna. Your recommendation means a lot to us. We look forward to serving you again in the future. Best wishes , Lisa
5/5
TrustpilotVery happy with the exceptional service…
Very happy with the exceptional service provided by Claire, Charlotte, and Andrew's team at the Westbury-on-Trym branch! From the very beginning, they demonstrated an outstanding level of professionalism and dedication. Their assistance during our negotiations was invaluable. Their communication was timely and thorough. Highly recommend this team for anyone looking to navigate the real estate market with their expertise!
Hi Tuan, amazing to see that the team at Andrews Westbury on Trym have been able to deliver such a great service to you. Providing all the support you needed each step of the way. Thanks again for sharing your experience, Rhys.
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