Trusted Agent profile · Cheltenham
★★★★★
2,023 reviews across 1 platform
176 Bath Road, Cheltenham, GL53 7NF
Andrews Estate Agents New Homes's office in Cheltenham, at 176 Bath Road, is rated 4.7 out of 5 across 2,023 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Andrews Estate Agents New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
4/5
TrustpilotSale of my buy to let property
Duane and his team were very helpful in ensuring that the sale of my buy to let property ran as smoothly as possible.Duane in particular ensured a good sale price was negotiated with the buyer.I’m rating my experience with 4 stars due to the confusion at the end of the sale regarding the rent and the time it took to resolve. Overall the team are professional and knowledgable on both the selling and lettings side.
5/5
TrustpilotNatasha at Balham Office was fantastic
Natasha at Balham Office was fantastic. A no chain sale and purchase developed into a stressful mission. She was there all the way, keeping communication channels open and smoothing the way.Patient, calm and a very experienced professional; My recommendation is to seek out Natasha. Advice: never try to sell or buy using on line agents you need someone who cares and drives the process.
5/5
TrustpilotI am very pleased
I am very pleased, I am very grateful to the Keynsham branch, especially Molly and Casey who are very competent and polite, Only the best recommendations
Thank you so much for the five star review, it's great to see that you were so pleased with our service and we fully appreciate your recommendation. Thanks, Rhys
5/5
TrustpilotExperience of renting via Andrews
I rented a flat in Abingdon via Andrews for about seven years, and I always found them to be helpful and efficient, even during the difficult period of Covid lockdown. They were always friendly and any requests for help were dealt with promptly. It is a pity that their Abingdon branch has now closed, but even so their people in the Oxford branches were always able to help.
Hi Robert, thank you for taking the time to leave us a review. We really appreciate you sharing your positive experience and your trust in us to deliver a service to you over a number of years. Thanks again, Rhys
5/5
TrustpilotGreat team
Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations
Hi Alexander, thank you for the five star review. We really appreciate the feedback and know that Molly will too thank you for continuing to trust Andrews in managing your property. Thanks, Rhys
5/5
TrustpilotMarket leaders in South London
Andrew and his team at the Streatham office handled the sale of my property recently. They were professional and courteous at all times. Courtney the sales progressor kept me informed throughout the process taking the time to call me at regular intervals to keep me abreast of the progress and thereby ensuring it was a stress free experience. It has been an absolute pleasure working with them and I would recommend them without any hesitation.
5/5
TrustpilotProperty Management
Following great support from Andrews in helping me prepare my property in Southfields for rent, I have received great service from Andrews (and Michelle Smethurst in particular) with the ongoing management of the property. I can't fault their input, they have been excellent to respond to any problems the tenants have faced and kept me informed at all times. Highly recommended.
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotEmma and Emily were brilliant in…
Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.
Hi Tom, thank you for the review. We know the team in Bath will really appreciate seeing your kind words. Thanks, Rhys.
5/5
TrustpilotFantastic
Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth
Hi James, thank you for taking the time to write a review and share your experience. Brilliant to see you've had such positive dealings with Issy and the team. Thanks again, Rhys
5/5
TrustpilotSarah Robinson who deals with…
Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.
Hi Rebecca, thank you for taking the time to leave such lovely feedback, we know that Sarah will really appreciate it and it's fantastic to see that's Sarah has been on hand to help you and your tenant whenever required. Thanks, Rhys
5/5
TrustpilotJennifer is our property manager and is…
Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.
Thank you for the five star review. Fantastic to see that Jennifer has been on hand to help you and your tenants whenever we required, thank you for sharing your positive feedback, Rhys
5/5
TrustpilotBought and Sold via Andrews Reigate. Isaac was brilliant.
We bought and sold via Andrews in Reigate earlier this month.Isaac, our agent on both, was brilliant throughout. Helpful, responsive and professional. Matt and team were also really responsive.5 stars to Isaac and team in Reigate.Only grumble was in relation to the service from our solicitors (CTW solicitors) recommended via Andrews conveyancing, who's communication was sadly nowhere near the same standard!
5/5
TrustpilotExcellent Communication, very professional and helpful
Andrews, Wallington.
Dear Ritesh Verma, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with James Conner and our team at Andrews, Wallington. Your recommendation means a lot to us. We look forward to serving you again in the future. Best wishes , Lisa
5/5
TrustpilotSydnie was very helpful
Sydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!
Hi Danny, thank you for sharing your experience with us, great to see Sydnie was able to provide a excellent service to you. Thanks, Rhys
5/5
TrustpilotHappy Customer
Happy with the valuation lots of viewings then sold the property promptly.The first buyer pulled out at the last moment but Andrews had it back on the market the next day.Again plenty of viewing’s and the property was sold a month later.The whole team at Andrews worked really hard and we would have no hesitation in recommending them to any one
Thank you, Natalie! We're thrilled to hear about your positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and we're glad we could assist you promptly.
5/5
TrustpilotI spoke to Jasmine who was courteous…
I spoke to Jasmine who was courteous and professional throughout our interaction, great service!
Hi Jemma, thank you for the review!
5/5
TrustpilotGreat help from Ashley (Westbury on Trym branch)
Ashley and the team were very helpful. They go the extra mile to help customers. Thank you.
Hi Syed, thank you for taking the time to write us a five star review. I am so glad to hear Ashley and the team have been able to help you, thanks for sharing your experience, Laura.
5/5
TrustpilotI want to thank Andrews property Group…
I want to thank Andrews property Group for making it easy for people getting good accommodation,thanks to Ruth,and the other staff members most special thanks goes to Patrick, you,re the best thank you so much for your understanding and patience with me and above all thank you for putting a smile on my face.I am happy I move in to my accommodation. Keep the good work.
5/5
TrustpilotProfessional service
Very personable and good service taking me through the process. Charlotte and Claire were great and very professional. Thanks again Michael
Thank you for the five star review. Brilliant to see that Charlotte and Claire were able to provide you with an excellent service from star to finish. Thanks again, Rhys
5/5
TrustpilotEverything went really smooth…
Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.
Thank you for the five star review. We are so pleased to see you had a great experience with Andrews. Thanks again, Rhys
5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
5/5
TrustpilotMassive thanks to Hayley and Louisa for…
Massive thanks to Hayley and Louisa for assisting me this past year while I’ve been living in Gloucester! I’ve thoroughly appreciated all their help 😁
Hi Jack, we really appreciate you spending the time to write us a review. It's great to see that Hayley & Louisa have helped you settle into your new home in Gloucester, thanks again for your feedback, Rhys.
5/5
TrustpilotGood service & nice staff
Have used Andrews (Southfields branch) for over two years now and the staff always do their bit to make all the processes easy for you.I have recently renewed my tenancy & we had some delays in getting some documents together from the landlord. Tomasz Faba at Andrews Southfields kept us updated with the process and was professional at every turn.Highly recommended.
1/5
TrustpilotNo stars would be a better description of my experience
Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
