Trusted Agent profile · Cheltenham
★★★★★
2,024 reviews across 1 platform
176 Bath Road, Cheltenham, GL53 7NF
Andrews Estate Agents New Homes's office in Cheltenham, at 176 Bath Road, is rated 4.7 out of 5 across 2,024 reviews on 1 platform.
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Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
5/5
TrustpilotBrilliant customer service
I received such a brilliant service from Shannon Bird in the Downend Branch, who was so helpful and polite and made the whole experience very easy. Shannon is definitely an asset to your company as is so polite and friendly. Shannon is very knowledgeable and is great at keeping us up to date at all stages of the process. Thank you Shannon we are very grateful.
5/5
TrustpilotProperty Purchase
Having recently purchased a property through Andrews I can honestly say that the whole team have gone beyond expectations. Special thanks to Keli, who have always kept in touch with the developments and was always there to clarify any issues. She kept liaising with the solicitors and vendors to ensure the transaction went through as smoothly (as buying a property can go) as possible.Great big thanks
5/5
TrustpilotMukul Mehta is great
Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office gave me excellent advice regarding my situation and options as well as useful to insight to mortgages. Thank you Mukul!
Hi Oskari, thank you for the five star review. Brilliant to see Mukul providing you with all the information you needed, allowing you to make a full informed decision in what can be a confusing time in the mortgage market.Hopefully Mukul can continue to assist for years to come too! Thanks, Rhys
5/5
TrustpilotExcellent experience
Excellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews reigate as an estate agent from this impression alone.
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
5/5
TrustpilotGreat service
As always, a pleasure to be helped by Greg and the team in Stroud. Another lovely tenant found and everything lined up for a smooth move in.
Hi Karen, thank you for the five star review. Brilliant to see that Greg and the team at Andrews Stroud have been able to make the whole process really smooth for you.Thanks, Rhys
5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
1/5
TrustpilotHighly negligent
Dreadful service, awfully slow, negligent, understaffed and overpricedNo one ever picks up when you call, or responds to your voicemails. They take weeks to respond to emails, and MONTHS for simple problems to be solved, after dozens of emails, phone calls and broken promises. Excuses constantly given such as lack of staff, but they seem to make no effort to fix this their end. So why should we have to pay the normal rate for an understaffed service? We've been through 3 property managers, none of whom ever have the time to deal with our problems. There is a total lack of communication between the staff and logged, recorded issues get lost time and time again.But when there is a mix up with the landlord's paying for an extra set of keys, then they are instantly hassling you via threatening emails (sent out of working hours) demanding money that you don't owe!Our flat has had problem after problem ignored. They really don't care.
5/5
TrustpilotSammi was a real professional
Sammi was a real professional, nice, homest and clarifies you everything. Recommended.
Thank you, Sara. We're very happy to hear about your positive experience with Sammi.
5/5
TrustpilotGreat experience
Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work
Hi Manchu, we really appreciate the five star review, thanks for sharing your experience. Fantastic to see the team at Morden helping you find a tenant so swiftly. Thanks, Rhys
1/5
TrustpilotNot a pleasant experience from the…
Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.
KW,Thank you for your review. I have asked my team for insight on what happened during your purchase and will update my reply in due course.On a specific, we have no control over how the vendor leaves the property at exchange. That is the same for all agents and all transactions unfortunately.Kind regards,Carl HowardGroup Chief Executive
5/5
TrustpilotGreat
Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!
Hi Skye, brilliant to see you had such a positive experience with Maria & Ida! Thank you for sharing your feedback, Rhys.
5/5
TrustpilotMolly and Freya went above and beyond…
Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)
Hi Alice, thank you for the five star review, we know that Freya & Molly work really hard to see our agreed sales go through. Brilliant to see they are the team in Keynsham were on hand to help you through each step of the way.Thanks, Rhys
5/5
TrustpilotExcellent Customer Care
My husband Daron had a conversation with Paul from the Downend office today and he could not have been more helpful. We had an enquiry regarding a rental from a couple of years ago and he found the information really quickly and nothing was too much trouble. Paul was professional, efficient and friendly. I would recommend Andrews as our experience from start to finish has been a positive one.
5/5
TrustpilotNicole has been excellent
Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!
Hi Tracey, thank you for the five star review, great to see that Nicole has been able to assist you with your search delivering excellent support and experience for you.Thanks, Rhys
5/5
TrustpilotAndrews Estate Agents, Reigate.
Isaac and Conor at the Reigate branch worked tirelessly to bring potential buyers into my parents house keeping me thoroughly informed all through the process, answering all my questions and giving some excellent advice which ultimately brought about the sale at the best price. I am happy to recommend Andrews estate agents . All the staff at the Reigate branch were friendly and professional in equal measure .
5/5
TrustpilotThroughout my house viewing process…
Throughout my house viewing process Richard was very communicative, helpful and professional. He indeed fulfilled my needs.
Thank you for sharing your experience with us. Great to see Richard has been on hand to help you out whenever required. Thanks again, Rhys
5/5
TrustpilotViewings of properties on sale
Charlotte Sack showed me three properties that I was interested in buying potentially. She was very polite and friendly. She was keen to find out about specific questions I had, and was very prompt and fast in replying. I appreciated her responsiveness, which is not common among estate agents... I'm very pleased with our collaboration so far! I'm pleased with Andrews estate agents as they are responsive, professional and not pushy!
Hi Vicky, thank you for sharing your experience with us. Fantastic to see that Charlotte was a key part in your search and that she was really responsive to all/any questions. Thanks again, Rhys
5/5
TrustpilotThank you Kyle! Really helpful.
Big thank you to Kyle at the Andrews Property Group, Bath. Super helpful and positive. Well organised and knowledgable. Great experience.
Hi Sharma, thank you for the five star review. Brilliant to see that Kyle and the lettings team have been on hand to help you out in all your dealings with us. Thanks again, Rhys
1/5
TrustpilotJust disappointed
Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.
Ms Gray,Thank you for your review of Andrews. I am sorry you are disappointed with your experience which I understand we are currently investigating.Should you wish to write to me personally my email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief Executive
1/5
TrustpilotDisgraceful service and totally ageist
My family are horrified at how Andrews Tewkesbury treated my 80 year old mother who needed help letting a property. They were completely ageist, knowing she didn't have a computer to upload the many documents needed for her tenancy, there was a total lack of support and understanding for a vulnerable elderly lady. She had no choice but to use their online system 'Goodlord' and staff were unhelpful, messing her around until she didn't know which way to turn. They didn't turn up for our meeting or viewing or follow through with requests for information or for things to be done to the property before she moved in. The house was cleaned at the last minute the day before she moved in as the Manager from another branch had to get her home cleaner to go in, the carpets were still wet even though the property had been empty 18 months. The furniture was still there days before and no appliances were checked other than the required basic electrical check, so Mum had to deal with a leaking rusty kitchen sink that had to be replaced, a blocked downstairs toilet backing up into the shower which even now does not flush properly, night storage heaters that are so old the bills are through the roof in a cost of living crisis, the thermostats simply don't work and a freezer that was so old it had to be replaced. There are blood and other stains on the carpets that won't come out but would you want to live with blood at the bottom of your stairs where the owner had a fall? The garage light didn't work and took months to be fixed. To name a few issues.When my brother complained, the Manager from Bishops Cleeve called to reassure us that it would be sorted but it took months and much stress for my Mum. I wrote two letters of complaint which made no difference, the Manager didn't return my calls and wrote back like a solicitor, a cold point by point letter stating whether they 'upheld' my complaints, most of which they had to and apologised but never once acknowledged how shockingly poor they were in their treatment of someone vulnerable and needing help. They clearly don't care about their very bad reputation locally. One of their contractors didn't turn up, when Mum called to let them know she heard them discuss the fact he refused to go out due to not being paid hence it took months to fix things. I have never come across anything like it - lack of care, no returned phone calls, being bounced back and forth between branches in Tewkesbury, Bishops Cleeve, Surrey and Bristol!! Incompetent. Finally they sent my Mum flowers, this didn't even scratch the surface with the problems and time wasting for us all or what she was put through and I would never deal with this company again. They really are blind to themselves and should be ashamed of how they deal with elderly people who just need a little support and kindness.
Nina,Thank you for your review of Andrews. I am sorry you have had a poor experience. I would welcome the opportunity to investigate further.If you are open to that can I ask that you email me at choward@andrewsonline.co.uk ?Kind regardsCarl HowardGroup CEOAndrews & Partners
5/5
TrustpilotDownend branch
Thank you to Issy in the Downend branch for showing me around a potential property today. Very helpful!
Hi Claire, thank you for the five star review. We know that Issy will really appreciate seeing your feedback, glad she was on hand to help you with everything you needed. Thanks, Rhys
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