William H Brown Chelmsford reviews

★★★★★ 5/5

Google

Syed was very helpful and kept me updated throughout the rental process! I would recommend him

Amir · 5 August 2025

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 5/5

Google

William H Brown has just helped us to rent a new apartment in Chelmsford. The staff are very nice and supportive, especially Jay Tarri who responded to my inquiry and managed to arrange the viewing quickly, and finally assisted us to complete all the process effectively!

Nelson · 27 May 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 5/5

Google

I just wanted to say thank you to Jade. I've been looking to rent a property for the last few weeks and I recently viewed one with her. She was very professional and explained everything to me about the process with ease. Hoping to hear some good news soon! Thanks Jade

Hollie · 15 May 2025

★★★★★ 5/5

Google

Me and my husband would like to thank Connor, Jamie and Jay for their huge support and help with all procedures in the our house rental process. They were always helpful, friendly and problem solver. We are very happy to work with them :)

Gonca · 27 April 2024

★★★★★ 5/5

Google

Hello, I am newly shifted to Chelmsford and looking for rented property and really liked the services offered by William H Brown, very supportive team. and Mr. Jay Tarri is really a nice person to explain all the details about the property and the deals. Thank you.

Pournima · 27 February 2024

★★★★★ 1/5

Google

We are due to move out on 16th January 2018 and paid our rent in advance. They sent a letter on 14th December 2018 advising us that the balance due between the 17th December to 17th January was £0.00, but 2 weeks later received various emails advising us we are in arrears!!!! There excuse was it was an error on their behalf but must still be paid. Bearing in mind we paid a month in advance. Staff are extremely rude and clearly the people working there have no idea what they are doing. Obviously employing a load of morons with no experience. Made a formal complaint and still await a response as they also lost our tenancy agreement that was required for our new rental property!!! Raised a compliant on 18th December 2018 and still await a response! Compliant has also be copied to the ombudsmen who is monitoring the situation and will be calling me tomorrow. Any landlords looking to use the company I would advise against as our current landlord has also been formally complaining with no success. Should be shut down if you ask me.

Luke · 26 October 2019

★★★★★ 5/5

Google

As a first time buyer the process was pretty unknown to me! The team at William H Brown were very helpful and kind! Special shout out to Ash who handled any hiccups along the way, and spoke directly with advice that was best for me! Thanks to all at the team

Joshua · 29 November 2023

★★★★★ 5/5

Google

Charlie showed me around two properties recently and was excellent. He was genuinely one of the best agents I’ve met during my search. He was proactive, knowledgeable, and clearly well‑informed about both the properties and the …

Andrew · 17 February 2026

★★★★★ 5/5

Google

My experience with this branch and particularly Jamie House the Lettings Manager has been nothing other than exceptional. Very professional, extremely knowledgeable and so helpful. 5 stars from me.

Karen · 13 December 2024

★★★★★ 5/5

Google

I would just like to personally thank Megan and say her employers should be very proud. Every call or email was followed up promptly even if I was on her case at times. A very smooth and fast transaction. Communication is so important throughout and every step was managed. I recommend any vendor to trust Megan with their property. Thanks very much Megan your a credit to the industry.PositiveResponsiveness, Professionalism

Lee · 25 October 2021

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

William H Brown were exceptional whilst dealing with our move from the moment Megan telephoned me to advise a property had just come to market I might have interest in to arranging viewing, all the way through the fro by purchase to completing they were in regular contact to let me know how things were going and answer any question I had I have used a few different estate agents as I have moved quite a few times and have found William H Brown to be the most helpful and would recommend

Bridget · 24 September 2024

★★★★★ 5/5

Google

From the very first meeting Lee Dillon and Ash Moakes have been professional and supportive. Their valuation was the highest of three estate agents and more importantly was achieved. Selling is a traumatic experience and I could not have been in better hands from start to finish. Highly recommended.

David · 25 October 2023

★★★★★ 5/5

Google

Mortgage advisor Rob has been a great help explaining our mortgage process for a first time buyer, managed to get into our property very quickly & hassle free! Very knowledgeable & quick correspondence :) Thank you Megan & Mason for also helping us organise viewings too! Would highly recommend

J · 25 October 2023

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Google

I have been using the lettings team at William H Brown Chelmsford office for many years and found them to be efficient, freindly and very competent when it comes to marketting properties in the Chelmsford area. There is a little star in the team named Beth Livings who always goes that extra mile to ensure both landlord and tenant are fully briefed both pre-viewing and post viewing with regular updates during her following up the appointment. Very pleasant on the phone and in person Beth always has a cheerful greating even at 09:00 hours on a Monday morning.

Keith · 25 October 2023

★★★★★ 5/5

Google

I just sold my flat, and purchased a new family home via William H Brown, and have been delighted with the service. All the staff have been very helpful in walking me through the process, and helping me to get everything completed as swiftly as possible. Sally was in regular contact with me to make sure everything was completed in time, which was a great help given how forgetful I can be! 10 out of 10 for the whole team at Chelmsford branch, thank you

Chris · 25 October 2023