William H Brown Chelmsford reviews

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).

Josephine · 14 August 2026

★★★★★ 5/5

Google

I would like to thank Syed Termezi for all his help during the renting process. The whole process was stress free and due to his outstanding work I able to secure the flat that I wanted in less than 2 weeks.

TheNino442 · 8 March 2025

★★★★★ 5/5

Google

Said is a great agent, he was able to respond quickly to my inquiries and I'm happy with the flat he found for me.

QuemuelBA · 26 July 2024

★★★★★ 1/5

Google

They deserve ZERO, disgusting service, I have been chasing them for months, they acknowledge first and totally ignore the request, to get someone on the phone is impossible, the person you looking for is always out and the person take the call and supposed to pass the message perhaps bin the message after the phone call, it's been the case for last 2 months, I am not recommend them for any of their services, stay away from these unprofessional people.

Akter · 15 June 2025

★★★★★ 5/5

Google

Have used W H Brown Estate Agents for letting since a year now. We're into our second letting and the service received has been nothing short of EXCELLENT!! Both time lets have been fulfilled within 2 weeks of advertising, which for a landlord is very satisfying. The whole process between landlord and tenant was very efficient and easy. The agency is very easy to talk to and all queries handled professionally and in a timely manner. I would definetly recommend using this agency for any letting. I would like to give a special shout out to Agathe DeVictor, who has been our letting manager and who is a true proffesional. Keep up the good work.

Nitesh · 25 October 2022

★★★★★ 4/5

Google

If the review was just about the "dynamic duo" of Agathe and Ashley then 5 stars would be warranted and well-earned. My wife's flat came onto the letting market and Aggy proposed a higher rental income than our alternative agency felt comfortable committing to. They had no difficulties sourcing tenants with a professional background at the promised rent. There were a couple of administrative glitches, possibly because a) we wanted the tenancy agreement slightly tweaked from the boiler-plate (it was non-sensical as it was in a couple of places) and b) we wanted the deposit paid into DPS rather than the TDS that WHB like to pedal. So there were a couple of "go-arounds", where I sensed that the administrative office struggled to get perfection in matching our requirements that were ever so slightly non-standard from WHB's perspective. Anyway, the dynamic duo plugged those gaps quite quickly, without any push-back onto us. Ashley and Agathe always promptly responded to our questions, even late into the evenings sometimes, and presented a very professional (maybe swans on a lake!) front for WHB. We would be very happy to use this team when our next property becomes available.

Steve · 25 October 2022

★★★★★ 5/5

Google

William H brown at Chelmsford have been great. I first enquired on a property and was contacted by Bethan. She informed me the property was already gone, but listened to our needs and suggested another one to us. We went and visited and it couldn’t of been more perfect- it is exactly what we wanted. We had to say yes straight away! Bethan was brilliant. I then spoke with Agathe on the phone, who has also been my main point of contact over email since. She has been super helpful and answered all of my questions (no matter how many there were!) Overall a great service, with the process being clearly explained when asked. Thanks so much for all of your help Agathe and Bethan!

Jasmine · 25 October 2022

★★★★★ 5/5

Google

I have never been so pleased with Agathe and her colleagues. I have had an absolutely hard time finding a location considering I have been abroad and needed to find a place as soon as I came back to the UK. Understanding the company's policy, Agathe was extremely kind enough to accommodate me and made sure I was serious in the rental property. Furthermore, her kindness has given me the comfort I needed to ensure I was dealing with a profession and respectful company and that I wasnt being treated as just "another customer". Overall I'm so pleased with this company, the people whome they have chosen to board on into their team has definitely showed value and a recognition for enhanced customer service. Thank you so much Agathe and team!

DCo · 25 October 2022

★★★★★ 3/5

Google

One very rude member of staff calling out in background trying to tell me that a seller would not accept an offer I proposed, very unprofessional and rude especially as my offer was accepted!!!. The member of staff I dealt with was quite helpful and pleasant but could have made more effort in finding a garage key which was hanging up with other keys, this meant although purchasing the property I still have not seen inside the garage!!

Pamela · 27 February 2024

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-

Muhammad · 18 September 2026

★★★★★ 5/5

Google

Rob Jones dealt with our case, the whole experience was friendly and engaging. Costs laid out for what they are so you know what your in for. No surprises. Quick and efficient. Thank you Rob

Na · 25 October 2023

★★★★★ 5/5

Google

Rob was fantastic, I was skeptical about seeing another mortgage broker but glad I did now as my mortgage per month is much lower! Thanks so much rob xxx

Aimee · 27 February 2024

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

William H Brown have always offered a 5* service. Extremely happy with their work ethic and ability to turn things around so quickly and efficiently. I wouldn’t use anyone else and will be a lifelong client. The lettings department, Alex, Connor and Abby have never failed to amaze me. Liam is also extremely helpful.

Hayley · 25 October 2021

★★★★★ 1/5

Google

I am very disappointed with the service from William H Brown, particularly from Kain Purnell. …

John · 17 March 2026

★★★★★ 5/5

Google

Really really amazing, so fast and secure . So much professionalism in them. They can really help you out in any situation. Best service for renting ever.

Mehedi · 9 December 2025

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

I had a very good experience with the agency whilst looking for a home to rent in Chelmsford, most especially with Sayed the lettings negotiator he made sure it was even much easier. I would recommend the agency evryday .

Chinedu · 23 July 2025

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 5/5

Google

Very lovely team you've got there. Ashley Whitaker and Jamie House? WOW! Their personalities,warm, amazing and hospitable. Even though I haven't met Ashley in person, after working with him through trying to let a property, it felt like I'd known him for a lifetime. Congrats on your wedding Ashley, a big shout out to your wife. Jamie's got such a lovely, lovely spirit, from answering all my many probing questions, to giving me a lift when I went for my viewing and of course how can I forget the lovely welcome home box of goodies he offered me with my house keys. Keep doing such an amazing work and a good team player. Mrs Ufuoma Abeke

Ufuoma · 25 October 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 5/5

Google

Our house was sold through the William H Brown agency in Chelmsford and we are very happy with the service which was provided by the team especially Ashley who was our case handler. He was helpful and he kept us informed in every steps which was very important for us. We are pleased with the support during the whole process. Thank you so much. We had a great experience with this agency would highly recommend.PositiveResponsiveness, Professionalism

Laszlone · 25 October 2022