Trusted Agent profile · Chelmsford
★★★★★
1,441 reviews across 2 platforms
12 Duke Street, Chelmsford, CM1 1HL, CM1 1HL
William H Brown's office in Chelmsford, at 12 Duke Street, is rated 2.5 out of 5 across 1,441 reviews on two platforms, including 256 Google reviews rated 4.6.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with William H Brown Estate Agency was amazing. The service provided by Ashley and Beth was excellent.I am really impressed with the service.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience with William H Brown Estate Agency was amazing. The service provided by Ashley Whitaker and Beth was excellent. Their commitment towards taking forward our renting property process was efficient and they always answered me back on time. We are really happy that we are staying in this apartment and everything because they made it happen.
1/5
TrustpilotNot the best communication, failed to refund money, treated like a second class citizen.
I’m disappointed with my experience with William H Brown during my recent property purchase.
5/5
TrustpilotWilliam H Brown Dinnington
From start to finish they provided a fast efficient professional service. We dealt with Jane and Elle and both were excellent. Our buyer was constantly contacting them with questions (daily at some points) and they handled this excellently, kept us informed and our buyer happy making the process as smooth as possible. If the other estate agents in the chain had been as good we would have had a stress free sale and purchase. Cannot recommend them highly enough. Would happily use again
1/5
TrustpilotWorse estate agent I have ever used and…
Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.
5/5
GoogleHad a really smooth and overall excellent experience with William H Brown. Thank you to the whole team, but in particular my mortgage adviser Rob Jones, highly recommend him as he provided the best options to fit my needs, always responded by email and text promptly and an all round nice person. Also recommend the lifetime mortgage service as for a bit more I’m now stress free for mortgage services going forward!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
2/5
GoogleHaving just completed on a purchase marketed by William H Brown it has most definitely finished on a sour note. I mainly dealt with Megan, and Byron. Byron was great on viewings, answered questions and put forward any queries we had. Megan, yep she was good, did anything I asked, I can't fault her. However when we exchanged and then completed we had letters ONLY addressed to my husband (although I had done all correspondence). This I found slightly offensive and sexist so I phoned the office to talk it through, the result of that phonecall is why Megan and Byrons hard work has now been down graded. Lee answered the phone, I highlighted the error in letters and that I found them offensive and borderline sexist, the answer from Lee was condescending, unkind and had a very mocking manner, actually, he laughed at me when I said to him I said he wasn't being kind about this. My aim of that phonecall was to highlight the error so it doesn't happen again. What a shame.
1/5
TrustpilotWould Never Reccomend
Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.
1/5
TrustpilotWilliam H Brown in howden.
William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.
5/5
GoogleI have had a great experience finding a new flat through these guys, Syed and Jamie were very helpful from start to finish.
5/5
GoogleMegan from William H Brown Chelmsford was brilliant. Sold my property twice instantly when I had to pull out of the first sale. Updated me every step of the way, dealt with all the hassle of it all and got me the very best price for my property. You certainly get what you pay for instead of going for a "Mickey Mouse Online Agency". Would highly recommend and will be the only Estate Agency I would use moving forwards.
5/5
GoogleI can’t praise enough the team in Chelmsford!! So profesional! Ash, Rob, Sally! I only called to see a house in Chelmsford that was not a great option for me and my husband and then you guys recognised the needs straight away, worked so fast, always answered the phones and always had an answer to my questions! I will always come back or recommend you to friends and family!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agency in England
Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender
1/5
TrustpilotI’ll let my review speak for itself.
Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.
1/5
TrustpilotAVOID - Chelmsford - New Build Development
Avoid this company at all costs. Highly unprofessional and young workforce. 1. Overly pushy to make you use their broker and recommend conveyancing company. Will use language to imply its more beneficial to do so. I recommend you pay more and use services elsewhere. Both services were poor and did not communicate at all unless chased up very frequently. 2. No appropriate handover with the property when exchanging/completing. The developers builder gave me a handover, which was near on useless. WHB nowhere to be seen even when contacted prior to my completion date. Even if Covid19 was a factor here, not even an email or snagging process was completed. 3. Builders were living in my flat during the buying process , whb pleaded ignorance on this but they did ask them to move out once I discovered this. I have photos of them living in the property; bed, passport, pants, beer in fridge and skids marks in the toilet. Bare in mind I paid a holding deposit so no reason why anyone should have been living in the flat. 4. Damage caused as a result of the above was not fully rectified and whilst this is the builders/developers responsibility, whb should have fully rectified or co-ordinated this.
5/5
GoogleWilliam H Brown is very fast service and helpful. I am very happy with them
"Thank you for your kind words! We are dedicated to providing efficient and helpful service to all of our customers. It makes us happy to hear that you are pleased with our services. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI recently bought a house from William…
I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X
5/5
GoogleReally great to deal with at all stages, everything happened quickly and professionally with the minimum of fuss. Megan was a pleasure to deal with and very helpful and Zehra was great helping with the finances. Made the process easy and hassle freePositiveResponsiveness, Quality, Professionalism
Thanks for giving our William H Brown Chelmsford Team a five-star review. If we can help with anything else please give us a call.
5/5
GoogleMe and my boyfriend are first time buyers, I looked in many estate agency's and William h Brown was the friendliest and most helpful from the beginning. Our mortgage advisor Tom was easy to talk to would explain everything in a way you can understand, Sarah has been amazing and chased everyone to get our completion done on the date we needed, very lovely lady I couldn't of asked for a better person on the case. I would highly recommend William h Brown.
1/5
TrustpilotAbsolutely horrendous service
Absolutely horrendous service, all talk and no follow-through.
5/5
TrustpilotAfter recently dealing the Broxboune
After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.
1/5
TrustpilotAppalling costumer service.
Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.
1/5
TrustpilotAbsolutely diabolical!!!
Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!
5/5
GoogleAfter an initial viewing of a property we quickly put an offer in. Bethan was lovely and knowledgeable when showing us around and has helped make the process easy and quick. All the team we’ve interacted with have been friendly and professional and they’ve made this whole experience easy and stress free.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Chelmsford office has 1,441 reviews across two platforms: 256 on Google, 1,185 on Trustpilot (across the whole business).
William H Brown Chelmsford is rated 2.5 out of 5 across all 1,441 reviews, and 4.6 out of 5 on Google from 256 reviews.
William H Brown Chelmsford, 12 Duke Street, Chelmsford, CM1 1HL, CM1 1HL.
