Trusted Agent profile · Chelmsford
★★★★★
1,441 reviews across 2 platforms
12 Duke Street, Chelmsford, CM1 1HL, CM1 1HL
William H Brown's office in Chelmsford, at 12 Duke Street, is rated 2.5 out of 5 across 1,441 reviews on two platforms, including 256 Google reviews rated 4.6.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleIt's a really difficult time for renters so we were very stressed about having to move house for work. From the outset Bethan and Ashley were amazingly helpful, honest, transparent and fair. They worked hard to help us secure a property and eased a lot of the stress. THANK YOU SO MUCH!
5/5
GoogleI have used the Chelmsford team at William H Brown to let my 4 bed property in Chelmsford. They have been consistently excellent. They found good tenants quickly the first time I used them, and have done the same again this year. They are very responsive to queries and make the letting process simple to use. They are professional and easy to contact. Having used several of their competitors over time and had very different experiences I would strongly recommend the lettings team at Chelmsford William H Brown.PositiveResponsiveness, Quality, Professionalism
Thanks for giving our William H Brown team a five-star review. If we can help with anything else please give us a call.
1/5
TrustpilotExtremely disappointing experience with…
Extremely disappointing experience with William H Brown - Welwyn Garden City
4/5
GoogleWe sold our two-bedroom flat through William H Brown, which was a swift and easy transaction. We dealt with Ash and Terry, who were both extremely professional and helpful, always keeping us informed of progress on the sale. I’d certainly recommend William H Brown in the future!
Hi, thanks so much for taking the time to leave such a lovely review and recommendation. We're delighted to hear that the team provided a 4-star service!
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.
1/5
TrustpilotW H Brown St Albans
W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.
1/5
TrustpilotWe made a cheeky offer on s property…
We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.
2/5
Trustpilottime wasting agents and sellers
Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time
5/5
GoogleExcellent service from Sally in sales. She made the whole process of selling less stressful and was relentless with chasing solicitors and getting the sale over the line. Thank you Sally, Lee, Denise and all the team at William H Brown, best estate agents in Chelmsford by far! Thank you, Suzanne
1/5
TrustpilotWas pressurised into signing up to sell…
Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .
1/5
TrustpilotBarking
Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property
1/5
TrustpilotLong and drawn out
I am in a chain and the sale is nearly completed, so the agents keep telling me. This has been going on for months! I keep getting fobbed off with excuses as to what the hold up is and am not sure I really trust these agents anymore.Already called over six times in a week asking to speak with someone who knows the chain but are unavailable. Each time I rang I was told that a message would be passed on and would get back to me. This didn't happen. They can't be bothered about you as the customer! Extremely unreliable. Will not recommend them to anyone.
1/5
TrustpilotDon’t even think about it...
I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.
5/5
TrustpilotOne of the Best AGENCY in Uk
I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P
3/5
TrustpilotWilliamhbrown
I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.
5/5
GoogleI had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Their local knowledge and dedication made the process smooth and enjoyable. Highly recommend their services! Thank you,
Many thanks Akhil for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnbelievably rubbish is all I can say!!
The Ware branch in Hertfordshire are completely rubbish!!Where do I start?? We were unforuntate to not research agencies before we started & seemed pushed into signing up with William H Brown in Ware, Herts branch. They seemed enthusiastic & keen at the beginning showing a willingness to help us. The truth is, it's only to get you on their books! Since then we have had such poor customer service from them, my poor husband has had to constantly chase them for updates, trying to confirm viewings with them was a chore, as negotiator was hard to get hold of. They don't give you feedback on viewings of our house or even feedback from potential offers!! Communication is s***, manager & senior negotiator never available & always out of office. The rest of the staff left in the branch are so lazy they couldn't even update us on the progress of our property!Even 1 of our viewings was cancelled & they didn't even ring us to let us know, so instead we rushed out the door 1 Saturday morning assuming it was going ahead, only to be told it was cancelled when my husband rang up the following Monday!! 😡 How is that on?! Staff obviously not fit for the job! Emailed the branch manager to complain about the unacceptable poor service & communication. She seemed unapologetic, defensive & very 1 sided saying they are so busy like it's all about them 🙄 We all have busy lives aswell you know! They are all talk & no action, they are good at selling themselves as a company, but when it comes down to selling the houses, they basically let the house sell itself & wait for vendors to pick up the phone & ring them! They obviously have not got the thorough sources & database they need to be pro actively finding potential vendors, because it's been 2 months & we have only had 4 viewings. So what has been going on? Photographs are also amateur & poor quality, they are obviously not doing anything to encourage interest in customers properties. They are unprofessional & uncommitted, all they care about is your signature on the contract, then you are stuck with them for 20 weeks, which is a very long time. Please research & read reviews before you sign up to an agency & do not use this branch because you will be stuck in a trap & will not get anywhere particularly if you are keen to get the ball rolling!!!
1/5
TrustpilotIn my opinion,
In my opinion,Decided to use W H Brown based on there reputation of being the best in what they do. Got a place with a friend, was both our first time using w h brown and we viewed the place. We mentioned obvious repairs and cleaning that was meant to be done. When we got the keys and moved in we found the place hadn’t been cleaned and the repairs have not been done and they are expecting the tenants to deal with it. The property is not secure and the garden is a complete mess. Still nothing has been done about the repairs or the ongoing issues we are currently experiencing. Wouldn’t recommend them to anyone, avoid like the plague.
2/5
TrustpilotProspective buyer doing all the work
I'm a buyer looking for my next home - I've viewed 9 properties so far - the 3 being sold via William H Brown (though 3 different offices) have all been a nightmare. It took 2 weeks and 5 phone calls to get a viewing on one property, and each time I called they insisted on trying to sell me other services first (conveyancers, mortgage advisors, renting options etc). After finally viewing the property 3 different people called me for feedback and again tried the hard sell. They're such a big company I can't avoid them but my experience with them is colouring my views of how appealing some properties are.
2/5
TrustpilotDon't Even Bother
Current tenant in a property managed by William H Brown. Landlord is what you would call rogue and flat out refuses to carry out basic maintenance tasks as well as essential electrical safety items. This agency are not interested in helping in the matter. Rather they are happy to collect your money via the rent paid and allow bad practices to carry on. If you're a rental prospect or even a potential buyer, steer well clear as they are only interested in your wallet rather than your standard of living.
5/5
GoogleHad a really smooth experience finding a new house to rent. Ash and Beth went above and beyond to ensure the process was as quick and efficient as possible and kept us up to date with every development. Highly recommend the agency as well as Ash and Beth!
1/5
TrustpilotTotally disgusted with William h brown…
Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!
1/5
TrustpilotPromise the skies, deliver what exactly?
When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!
5/5
GoogleAgathe has recently helped us rent out our flat in chelmsford. She has been so helpful and really added the personal touch. She sourced tenants for us extremely efficiently in a very short timeframe and has been pinnacle to making our house move go smoothly! Aggie was always available to speak with and made the rental process so simple.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Chelmsford office has 1,441 reviews across two platforms: 256 on Google, 1,185 on Trustpilot (across the whole business).
William H Brown Chelmsford is rated 2.5 out of 5 across all 1,441 reviews, and 4.6 out of 5 on Google from 256 reviews.
William H Brown Chelmsford, 12 Duke Street, Chelmsford, CM1 1HL, CM1 1HL.
