William H Brown Chelmsford reviews

★★★★★ 1/5

Google

Very poor end-of-tenancy experience with William H Brown. The check-in report was superficial and failed to record several pre-existing issues, which I raised in writing within the first week. These were never acknowledged. At checkout, the same issues were then used to justify deposit deductions, which is both inconsistent and unfair. We paid for a full professional end-of-tenancy clean, yet additional cleaning charges were still pursued based on minor, subjective observations. There was no attempt to be proportionate or reasonable. Communication was selective, concerns raised during the tenancy were ignored, but when it came to deposit deductions, responses were prompt and rigid. The matter ultimately had to be resolved through the deposit scheme, which significantly reduced their claim. That outcome speaks for itself. I would not recommend using this agency.

Raja · 3 April 2026

★★★★★ 5/5

Google

I had a great experience with this letting agency. Syed was extremely professional, helpful, and responsive throughout the whole process. He made everything smooth and stress-free, from viewing the property to completing the paperwork. He was always quick to answer our questions and very supportive whenever we needed assistance. I really appreciate his transparency, honesty, and excellent communication. I would definitely recommend Syed and this letting agency to anyone looking for a reliable and trustworthy property service

Vijay · 3 April 2026

★★★★★ 5/5

Google

Thank you Syed for all your help with finding me the perfect property. I was reluctant to view the property at first as I wasn’t sure it would be spacious enough but Syed knew what I was looking for and said I wouldn’t be disappointed and he was so right. Communication was great from start to finish, thank you also to Jamie and everyone else involved. Very happy with the service received and definitely recommend!

Emma · 25 August 2025

★★★★★ 5/5

Google

A fantastic experience with William H Brown Chelmsford. Syed was incredibly kind, patient, and supportive from start to finish, nothing was ever too much trouble. Jamie was just as helpful and made the whole process stress-free. Truly excellent customer service. I’m very grateful for their help and would highly recommend them.

Muaaz · 17 February 2026

★★★★★ 5/5

Google

William H Brown was great in helping myself and my family move home. The staff were really helpful. Jamie & Syed were very supportive and helped us get out of a really bad property into a great new home. I would definitely recommend these guys for properties.

MJBADBen · 17 March 2026

★★★★★ 5/5

Google

We rented a property through William H Brown a couple of years ago. From start to finish (we moved on this week) they have been superb. Jamie and his team are outstanding and I thoroughly recommend their service. Thank you.

Andrew · 17 March 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

My experience with William H Brown was nothing short of amazing, the top customer service from Charlie was just something else and really, answered all our questions and gave us details on other properties they had on

MarkBennett_YT · 17 March 2026

★★★★★ 5/5

Google

William H Brown Chelmsford are amazing! The whole team was brilliant during the sale of our flat. They went above and beyond to help us secure a cash buyer and sell our property in 8 weeks. If you want estate agents who are professional, efficient and actually communicate then look no further (I have tried other agents in Chelmsford and can safely say that WHB are the very best!) highly recommended. Special thanks to Ash and Sally who are both fantastic at what they do! ⭐️⭐️⭐️⭐️⭐️ Thanks for everything. Francine Swan

Francine · 13 December 2024

★★★★★ 5/5

Google

Syed and Jamie were extremely helpful throughout the process and very friendly. Syed went above and beyond to help us while being very busy after the long easter weekend. Really appreciate it.

Abbie · 13 April 2026

★★★★★ 5/5

Google

I have recently used W H Brown for my mortage, more specifically Christopher Allen and this was honestly the gold star service. Chris was constantly looking for the best deals out there, was very good and responding to emails and calls and extremely friendly and helpful. I could not fault Chris at all and couldn't of asked for anything more. In what was a bit of a grief house purchase, the only good thing out of all of this was Chris at W H Brown.

Steve · 27 November 2024

★★★★★ 5/5

Google

William H Brown was great to deal with. The sale took a long time due to many issues along the way. Both Sally and Ashley were superb and always helped in whatever way they could. These were really great people to deal with and I am very grateful for the service they provided.

John · 1 September 2025

★★★★★ 5/5

Google

A wonderful experience with William H Brown, we needed to move house urgently and Syed Termezi supported us all the way, and on the one occasion where he was unavailable the rest of the team aided all of our questions beautifully. Any concerns or fears we had regarding our situation or the time pressures we had, we were 100% reassured. Whenever we had any questions or complications with the references Syed was very quick to get back to us and resolved all our problems with speed and wonderful professionalism and in the end everything worked out great. Thank very much to Syed and the rest of the William H Brown team.

Rubiya · 25 August 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Outstanding service from William H Brown Chelmsford. Syed was exceptional, friendly, supportive, and very efficient. Jamie was equally great to work with. The whole experience was smooth and professional. Highly recommend!

Aatikah · 17 February 2026

★★★★★ 5/5

Google

We have recently moved and have had excellent service from William H Brown in Chelmsford. Mason and Charlotte, were first class. Very helpful always returned calls and kept us up to date on a regular basis. We have even had follow up calls making sure we didn't need any further assistance. Our move was made so easy and calm at what could of been a stressful time. Thank you Charlotte and your team. I would certainly recommend you going forward.

Carol · 26 July 2024

★★★★★ 5/5

Google

We cannot speak highly enough of Sally at William H Brown. Throughout what was supposed to be an eight-week process that stretched into an arduous eight months, Sally was our constant pillar of support. Her patience, perseverance, and proactive communication were truly fantastic! Sally called us regularly, always providing updates and reassurances, never letting us feel forgotten or neglected. She went above and beyond to move the process along, tirelessly working behind the scenes to ensure that every obstacle was addressed promptly and efficiently. Her commitment and positivity made a significant difference in our experience. Sally's professionalism and genuine care for her clients are unparalleled. We are incredibly grateful to William H Brown and especially to Sally for all the hard work. We highly recommend her to anyone in need of a reliable and compassionate real estate agent. Thank you, Sally, for being our pillar through this challenging journey! Additionally, although we didn't deal much with Rob, our broker at William H Brown, we want to thank him for finding us the best deal and for his good sense of humour!

Michella · 26 July 2024

★★★★★ 5/5

Google

William H Brown were fantastic in helping me find a flat quickly. Jamie and Syed were friendly, efficient, and kept me updated every step of the way. I really appreciated how smooth and stress-free the whole process was, highly recommend!

Oluwafolake · 8 November 2025

★★★★★ 5/5

Google

Syed and John were both excellent in arranging our move at short notice as well as Jamie who has been very accommodating for our needs!

Connor · 20 March 2026

★★★★★ 1/5

Google

Probably the most unprofessional bunch I have ever come across. Jay Tarri was supposed to show us around for a property, had us booked a week in advance and showed up without a single clue about the property. Then he made us wait outside the property for 45 minutes because he couldn’t find the keys. Then he went on to offer to show us another apartment and asked us to wait 25 minutes (he had to get the keys from the office), we waited and then we got a call from him asking us to get to the postcode. We got there and he calls us to tell us he will be 15 minutes late. I complained on the official number, i think it pissed him off so he refused to show up for the viewing. He told us it will take a while still so we were forced to cancel the viewing. I don’t know if it’s racial profiling or what but we will not be using William H. Brown again. Incredibly unprofessional and rude service. What a waste of a whole day.

Mumeeza · 27 May 2024

★★★★★ 5/5

Google

William H Brown produced a very quick outcome for my probate sale which had languished with 2 other Agents. Communication was regular and I was kept informed, sometimes on a daily basis, as to progress. Shane, especially, went beyond my expectations to resolve some urgent issues. The rest of the team were very attentive and friendly and the sale went through without fuss and on schedule. Well done, highly recommended.

Graham · 27 March 2026

★★★★★ 5/5

Google

Syed is a great example of a agent he is efficient, polite and consistent we have a great experience with him

Shaneya · 27 March 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026