William H Brown Chelmsford reviews

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Trustpilot

Emma Mackintosh

Review for Emma Mackintosh of William H BrownI recently had the pleasure of working with Emma Mackintosh at William H Brown, and I can confidently say that she went above and beyond in providing an outstanding experience.From the start, Emma was incredibly pleasant to deal with. She exuded professionalism and warmth, making what could have been a stressful process much more manageable. Her approachable nature made every interaction with her smooth and enjoyable, which isn’t something I can say for every professional I’ve dealt with in this field.What truly stood out was how quickly she responded to any queries or concerns I had. Whether it was via email or a phone call, Emma was consistently prompt in providing updates or answering my questions. This level of responsiveness is rare and showed how dedicated she is to ensuring a seamless experience for her clients.What I appreciated most, however, was how Emma dealt with me on a human level rather than just as a customer. She took the time to understand my needs and concerns, showing genuine empathy and care throughout the process. Her ability to connect on a personal level while maintaining professionalism made all the difference. I never felt like just another transaction; Emma truly made me feel valued and respected.In summary, Emma Mackintosh sets a high standard for service at William H Brown. Her pleasant demeanor, quick responsiveness, and human-centric approach make her an asset to the company and a joy to work with. I wouldn’t hesitate to recommend her to people looking for a professional who genuinely cares about her clients.

Amin · 21 November 2024

★★★★★ 5/5

Google

I had a great experience with William H Brown team. Right from when i initially called to ask if the property was available. Beth was very easy to talk to and willing to answer all my questions. Selected a viewing date and she kept in touch on the day to confirm i was able to find my way. Literally one of the best agents i have ever worked with.

Temitope · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid this lot like a dose of the clap !

Complete lack of communication and professionalism. Chelmsford branch can’t be bothered picking up their phone in their central Chelmsford branch . Thought I’d use brain and call their other Chelmsford branch . A polite guy answered and explained he couldn’t help but would send my enquiry over to the main branch . Of course , absolutely nothing back . Just plain rude and NOT worthy of myself or yours hard earned cash . Now on the cusp of being homeless so many thanks . If they spent more time on customer care and less on themselves they’d might occasionally pick a phone up or at the very least, email. AVOID as they’re as compassionate and caring as Harold Shipman !

Robert · 3 April 2026

★★★★★ 5/5

Trustpilot

Really positive experience

My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.

Chloe · 3 November 2024

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 1/5

Trustpilot

So we had called up about a property

So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service

Liam · 6 July 2026

★★★★★ 5/5

Google

Amazing experience using William H Brown. They were the estate agents for the property we were purchasing (so we weren't even the ones paying them) and they were always on hand to provide me with an update. Sally did an incredible job keeping everything moving despite us having a very complicated chain. I'll be looking to use them in future should we decide to move again.

Chloe · 24 September 2025

★★★★★ 5/5

Google

I have got to say a big Thankyou to Sally for a 100 % effort in sale progression of my son’s purchase of Brooklands Walk. Nothing was too much trouble and always phoned weekly with updates. We could not have done this without you. David Peters

Caroline · 17 March 2026

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 1/5

Google

Faizan rang me, cold calling during my work meeting, proceeded to launch into a monologue about how his day was going, and when I tried to politely let him go because it wasn't a good time -- he just hung up....... no 'oh sorry', no 'sure …

Claire · 17 February 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 5/5

Google

Great experience whilst buying our second house. Shout out to Chris Allen who was brilliant from start to finish! He was so happy to help us through a stressful few months & answered all our questions very quickly. Would definitely recommend.

Danielle · 4 November 2024

★★★★★ 5/5

Google

Once the sale process started with Lee, multiple viewings were scheduled and an offer on the house was accepted a week later. Ash, Sally and the team worked hard to get the sale completed, keeping us updated as required. Thank you!

Nicola · 4 November 2024

★★★★★ 5/5

Google

Throughout the entire process of looking for a new home Byron in the Chelmsford office could not have been more helpful! Considering we were not a William H Brown client, that didn't stop him going above and beyond to help us find our new home. He phoned me almost daily with new properties and ensured we got viewings on them (some, even prior to them going on the market). (Sadly) We found our new home through another agent, however, we really cannot thank Byron enough for everything he did throughout the entirety of us looking for a new home. Thank You Byron!PositiveResponsiveness, Quality, Professionalism

Sam · 25 October 2021

★★★★★ 5/5

Google

I have recently begun the process of renting my own property through William H Brown. The process has been very smooth and clear, and any issues or concerns I have had have been efficiently dealt with. The team at William H Brown have made my experience very relaxed and been extremely keen to help and deal with all my enquiries. In particular Abby, has been an absolute star in dealing with my concerns, arranging quick viewings and helping the process run as quickly as possible. She is always at the end of an email and is happy to help in any capacity possible. The communication between her myself, and her colleague Alex has been excellent and has helped minimise some of my anxieties. Abby is very knowledgeable and keen to help and has greatly improved my understand of the process. Thank you so much! I cannot recommend William h brown enough.PositiveProfessionalism

Shannon · 25 October 2021

★★★★★ 5/5

Google

Aggy has been absolutely amazing. She has been super helpful and has gone out of her way in ensuring that we were happy. Thank you so much! The enthusiasm and dedication she has to ensuring prospective tenants or buyers have an excellent service is unmatched and can be seen every step of the way from the initial enquiry call to the physical viewings right to signing the paperwork and afterwards. I strongly recommend her and her team if you are looking to move to Chelmsford :)PositiveResponsiveness, Quality, Professionalism, Value

Sofia · 25 October 2021

★★★★★ 5/5

Google

We got William H Brown and another well known Chelmsford agent round to value our property: I liked both valuers and was impressed with the stats from both agents but at the time I went with the other agent. The other agent sold me on how popular they were, how many properties they had sold etc. However, upon instruction, I was met with the first of many hurdles with them....they rarely answered their phones and when they did, my messages didn't get through and no one ever called me back - my emails would also go unanswered. This worried me: what if someone was trying to contact them to view my property? After 8 weeks and just a handful of viewings (all of which I had to constantly chase for feedback....at no point whatsoever did they ever call me directly with any feedback!) I decided to serve them notice and I went cap in hand to William H Brown, apologising for not choosing them in the first place. They were great! I was assigned Ashley as my point of contact in the office and the phones were always answered swiftly and I always got to speak to Ashley directly. In the event that Ashley was on a call with another client, I always had my calls returned quickly. When Ashley was on annual leave, Megan was my point of contact and the continuity wasn't disrupted at all. I always got timely feedback from the viewings as well. When we found a buyer (within 3 weeks of signing up with them!), the process continued smoothly: Ashley was great with keeping me up to date with the conveyancing process. I can hand on heart honestly say that William H Brown were just brilliant and I would thoroughly recommend them to everyone! My only regret is that I didn't choose them at the beginning. Thanks so much to all of the team at the Chelmsford William H Brown!PositiveResponsiveness, Quality, Professionalism, Value

Jennifer · 25 October 2021

★★★★★ 5/5

Google

In the face of adversity, with a mountain to climb, Jamie and Syed supported, communicated and helped my family move from our nightmare house into our new home. What an absolute pleasure! They work on nothing but kindness, honesty and …

Kelly · 17 March 2026

★★★★★ 5/5

Google

We rented a property through William H Brown. Needless to say it was a smooth process and very professional. Jade was very helpful and I appreciated not having to ask for the same information over and over again as has been my experience in the house hunting process with some other agencies.Would definitely use them again

GEORGE · 18 May 2025

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024