Trusted Agent profile
★★★★★
1,441 reviews across 2 platforms
12 Duke Street, Chelmsford, CM1 1HL, Chelmsford CM1 1HL
William H Brown's Chelmsford office at 12 Duke Street is rated 2.5 out of 5 across 1,441 reviews on two platforms, including 256 Google reviews rated 4.6. The 1,185 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleSally Padrazolla first class service, Sally went over and beyond with the sale of my mother's property, I cannot thank her enough for her hard work, patience and consistency, in the whole process. Definitely highly recommend. Thank you so much Sally for keeping me sane throughout.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
2/5
GoogleThe first month’s rent was paid, and we agreed on an 80% split with them. It’s now been over a month, and I’m still waiting to receive the remaining 20%! I’ve been calling every few days, only to be ignored, passed around, and told, “it’s not my fault, speak to this person!”, who then turns out to be on annual leave. Everything seemed fine until money came into play. Now no one seems able to sort it out. There’s been no follow-up to check or ensure the payment promised has been received week after week, just repeated excuses about people being off, on annual leave, or being told “next week” over and over again.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI cannot recommend Charlie highly enough. From the first viewing to completion, he was very professional, transparent, and incredibly proactive.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Charlie. Our team strives to provide exceptional service and we are happy it showed. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
5/5
GoogleAs a first time home buyer the whole process can be pretty daunting however, I think I’ve met a mortgage broker for life. Initially spoke to a total of five mortgage brokers before proceeding with Lucy at William H Brown. A huge thank you to Lucy Swift who has been accommodating throughout the whole process. Has gone above and beyond to support and help with this confusing home ownership process. I’ve already highly recommended Lucy, and if you are going for a mortgage application and in need of a broker, I can’t recommend Lucy high enough So nice to speak to someone who speaks to you like a human being rather than a machine talking back at you. In all honesty, I needed the process really simplified. As it’s been completely new and scary territory for myself. But nice to talk to someone on a level, but also someone who is super professional. if you’re in need of a broker, Lucy Swift is the one.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
1/5
TrustpilotAll I can say is they are shocking
All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.
1/5
GoogleDO NOT USE!! Firstly, I would like to say that Lee Dillon was the representative person who we dealt with at William H Brown and so I am using his name rather than trying to single him out personally. Talked a good story in the beginning so my sister and I signed up for 3 months with Lee to market our late parents property. Fortunately we only agreed to sign for 12 weeks as the initial suggestion was 20 weeks! He also suggested putting the property on the market for a higher price but we chose to put in on for £10,000 less than his suggestion. 4 weeks later, Lee (after my calling the office for an update), suggested that we bring the price down! In our opinion, his strategy was to try and tempt us to market the property with them at an overinflated price. We brought the price down by £15,000 which was £25,000 less than Lee’s suggestion approximately 4 weeks earlier, although we do understand there are fluctuations. While the property was being marketed (on Rightmove but not on some other sites like On the Market etc) we did not receive one phone call or update throughout our contract with them. I had to regularly call them to gain an update. Not that there was any update as nothing was being done. We had one viewing in the 12 weeks, which again I only found out about because I once again called for an update. Again, I had to chase for feedback for this viewing. Finally, when the contract came to an end, we asked to terminate the contract but was advised that we have to give a months notice for this! After some discussion, Lee agreed to waiver this notice as long as I gave them notice in writing. This I did but received no reply. I then sent a follow up email asking for confirmation of the termination but again, no response! Finally, I called Lee to ask what was happening and was informed that they stopped marketing the property after our initial conversation. I asked why I hadn’t received confirmation of this but Lee was unable to answer the question and didn’t even appear to be aware of my email, which was addressed directly to him. If you want to sell your property or at least feel that your property is being marketed properly, use another agent! My sister and I feel we have just wasted over 3 months with an agent that can’t even answer an email! One final thing, the majority of the positive reviews that I have read for William H Brown that are on here are for the lettings side of the business not sales. Perhaps read other review sites before committing!
Dear Geraldine, Thank you for taking the time to leave this feedback, of which we have investigated and would like to reply back to you accordingly. In regards to your comments on the price, we can see that this was based on similar properties we have sold have in the development in recent times and taking into account others that are currently being marketed there by the original housebuilder, albeit these are one bedrooms. Based on this information I do believe that the property was valued correctly however being a high end retirement living property there is a very limited market, of which you were aware, and interest is very much governed by parties who meet strict criteria and have the affordability to purchase a premium product along with the premium monthly charges. The development is fantastic, and though only a few years old we have sold numerous properties already which is why you initially contacted us. We are obviously very disappointed that we did not manage to obtain a buyer for you however we do not believe this was due to a lack of effort. The property was placed on all major portals (we use Zoopla over OnTheMarket due to its far greater reach) and the property had an extensive marketing campaign with the property called out regularly, mailed out numerous times and we even liaised with neighbouring offices towards London to generate interest and clients with bigger budgets. As previously mentioned, I do believe the lack of activity was more due to a limited pool of applicants rather than our marketing. The fact we have sold others previously in the development gives credence to this. In regards to your comments over a lack of updates and feedback, whilst we never want a client to feel like this we would need to dispute this to a certain extent. Our system shows that the viewing was confirmed to yourself via email and feedback was verbally given the day after the viewing took place. There was also bi-weekly updates, with amendments to the details to ensure this was kept as fresh as possible. We are disappointed that you felt aggrieved enough to give this feedback and hope you have more success in the future trying to sell the property. As a company, we are consistently a top selling agent in Chelmsford, regularly receiving fantastic feedback and recommendations - both for sales and lettings. Please be assured we will take all feedback on board, digest it and look to ensure it does it happen again. All the best for the future, William h brown, Chelmsford
5/5
GoogleHighly Professional and Quality Service:- Being in a time of where getting a rental property is absolutely impossible.But Bethan, Ashley and Jamie made what seemed like something so difficult,Easy and simple . Bethan and Jamie was incredibly helpful throughout our rental process. Bethan and Jamie answered all queries we had promptly and in a friendly and knowledgeable manner. William h brown team is professional and they tend to attend to matters with due diligence . we are highly recommend this agency . Many Thanks again By Geethumol Parappallykarottu Sasikumar and Renjith Kumar Muruthomkalayil Ravindran
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been with WH Brown for 8 years as a landlady as I was recommended them by family friends when I was putting my home on rent. Always been satisfied however been very pleased with Ashley who has been very approachable, patient & understanding of my needs and also given me the best advice. I feel at ease when I liaise with him. Ashley is also very proactive and efficient. Recently Beth has joined the team I deal with and she has been very proactive, positive and again easy to approach. I am very grateful that on branch level I have their continued support and help. Jamie is more recent and he has been very informative with advice and honest advice to save me hassle etc. He has also been proactive in organising services.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent
Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.
5/5
GoogleHad a great experience with Branden at William H Brown in Chelmsford. He showed me two properties and handled everything in a very professional and knowledgeable way. He took the time to explain details clearly, answered all my questions, and made the whole process feel straightforward rather than stressful. Really appreciated his honest approach and attention to detail.
Thank you for your kind review! We're thrilled to hear that Branden provided excellent service and made the process stress-free for you. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
4/5
GoogleVery quick, professional. They understood my situation and helped me rent a flat very quickly at Chelmsford. Can’t thank them enough. They also helped a friend of mine find a flat. ----- Now I’ve vacated the rental property. The check out document from their back office sequencehome can be very upsetting, in my case deeming a professionally cleaned property as unclean/dirty, worn out carpet as stained, delaying return of your deposit and being unresponsive. But when I explained it to William H Brown rental team, they quickly sorted it out and returned my deposit in full.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleSyed Termezi and Jamie House were excellent in finding me a tenant promptly. They were extremely easy to communicate with and worked proactively. Thank you team
Thank you for your generous review! We are thrilled to hear that Syed and Jamie provided you with excellent service and found you a tenant quickly. Our team is committed to proactive and effective communication, and we are so glad that it made a positive impact on your experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service, would definitely use again. Lee was brilliant
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSharly was really helpful in showing us in and around the property.
Thank you for your review! We believe in providing top-notch service and we're glad Sharly was able to assist you in exploring our property. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotKeep pestering me despite house selling months ago
Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!
1/5
TrustpilotUnprofessional
I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic
5/5
GoogleJamie has been fantastic and very helpful
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotIts been 5 years since I moved out of a…
Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
5/5
GoogleJamie was very lovely and helped us so much
Thank you for the kind words, we're so happy to hear Jamie provided exceptional service! We'll be sure to pass along your compliments to her. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAvoid WH Brown!
Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Chelmsford office has 1,441 reviews across two platforms: 256 on Google, 1,185 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown Chelmsford is rated 2.5 out of 5 across all 1,441 reviews, and 4.6 out of 5 on Google from 256 reviews, checked 9 October 2026.
William H Brown Chelmsford, 12 Duke Street, Chelmsford, CM1 1HL, Chelmsford CM1 1HL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.