Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI really did not want to write a negative review about a fellow Chelmsford company, especially in the current climate we are in. However, having given Charles David Casson the benefit of the doubt for 9 months, i have again today been fobbed off with a response, 'we will get back to you'.
I completed work for Charles David Casson last year, and I'm yet to be paid for it. As a company, we have emailed frequently, spoken to Daniella personally and via email. My email address has now been blocked from both the general email address and the personal one from Daniella.
We were advised that they paid a company with a very similar company name, but I still don't understand how this treatment to us can be justified in any way shape or form. We shouldn't have to pay the price for an internal fault.
I would urge people to steer clear from this company that refuses to pay outstanding invoices to other companies that have completed work, as i believe this to be a reflection on the people that run this company.NegativeProfessionalism
Jordan · 24 June 2021
Agent replied · 23 June 2024
Jordan, This is a very inappropriate way to conduct your business and we are very disappointed with the way you have conducted yourself in this matter. We have had repeated communication with you over the last few months and you have been repeatedly asked to provide the invoices you believe are outstanding. This was initially 3 and now turns out to be only two. As explained to you repeatedly as you have set your company name up in an almost identical name to another of our suppliers we believe the invoices to have been paid and had you provided us with copy invoices your bills (if outstanding after investigation) would have been settled very quickly. Your emails have not been blocked so most of your review is not factual. As you are not reviewing our actual service as you are not a client of ours and in fact it is the other way round may we suggest your remove this review and arrange a in person discussion with our Directors who will happily discuss this with you.
★★★★★ 5/5
GoogleThe whole team are amazing and I would not hesitate to use them again, and recommend them to others. They offer the personal touch and care about your transaction.
Sara · 27 February 2025
Agent replied · 5 March 2025
Thanks so much Sara. It means a lot to us.
★★★★★ 5/5
GoogleExcellent service from Paul Davidson, the Estate agent from Charles David Casson. Paul gives clients a very good, effective and efficient service, taking it upon himself to follow-up with the client and/or the service providers, if there is …
Mita · 4 October 2024
Agent replied · 2 June 2024
We're thrilled to hear such good feedback, Mita! It's great to know that Paul provided you with excellent service. We always strive to offer outstanding customer service and it's nice to see that reaffirmed in your comments. Thank you for the recommendation!
★★★★★ 5/5
GoogleI have dealt with Jasmyne and Danielle on several occasions and i cannot fault their work very professional and always happy to help. They are a credit to Charles David Casson
SARAH · 16 March 2021
Agent replied · 12 June 2024
Thanks Sarah for leaving this review. We really do appreciate it and we look forward to continuing our work with you.
★★★★★ 1/5
GoogleOur block nearly had every utility cut off due to non payment .
Still awaiting our budget from November ‘21.
No communication and not qualified to manage properties. Now just been told by CDC that they have ceased trading and our account has been moved over to a firm we didn’t vet or okay ! Stay away from these incompetent rogue agents . Reported to Ombudsman and we are seeking legal advice !
KeywestDirectors · 16 March 2022
Agent replied · 29 September 2023
We are very sorry to read this review however it is not actually for this company which is our Estate and Letting Agency business. You have posted a review regarding the Block Management company which is a different company altogether. Much of this review is not factual and you have been in direct communication with a director of the company regarding this. You are correct that the Block Management business has now been acquired by another company. We wish you all the best with the management of your development in the future.
★★★★★ 1/5
GoogleInitially they were good. But you can't rely on them providing the promised great service. I've experienced selling or rental with them and it's a horrible experience. Slow response, incompetent and lack of transparency. ..
They will refute this of course but investigate first before you deal with them.
DragonBear · 16 March 2024
Agent replied · 22 May 2024
We’re really disappointed and sorry to hear these comments. I would be very grateful if you could contact our directors with your name so we can investigate things for you and try and find a resolution for you.
★★★★★ 5/5
GoogleThe whole experience has been positive- from my property search, to securing a property and lease. The staff have been really friendly and prompt in their replies.
Kirsty · 6 March 2025
Agent replied · 24 February 2025
Thanks for taking the time to leave us a review Kirsty. It means so much to the whole team.
★★★★★ 5/5
GoogleVery friendly and informative staff. Made the paperwork and process easy for me
Alex · 15 August 2025
Agent replied · 12 October 2025
Thank you for the kind words Alex.
★★★★★ 5/5
GoogleBen Withers was very good at keeping us upto date with buying our house. Very helpful when we wanted to view again. Thank you
Jean · 16 March 2022
Agent replied · 4 June 2024
Thank you for your review Jean. It means a lot to our team.
★★★★★ 5/5
GoogleI rented a property and Jasmyne Devereaux was my point of contact throughout the process.
She was responsive, attentive and really good to work with - it made the whole …
Samuel · 8 October 2020
Agent replied · 31 May 2024
Thank you for taking the time to write us a review Samuel. We really appreciate it and wish you well in your new home.
★★★★★ 5/5
GoogleAttended to our issues quickly and efficiently.
R · 2 October 2025
Agent replied · 19 November 2024
We’re so pleased you are happy with our service Rachel. thank you very much for taking the time to leave us a review.
★★★★★ 5/5
GoogleCharles David Casson are a professional company with a great team..
Matthew · 7 August 2025
Agent replied · 12 October 2025
Thank you Matthew. We appreciate your custom over many years.
★★★★★ 5/5
GoogleWe used Charles David Casson to sell our late parents house, which was done very professionally especially under the current circumstances. Special thanks to Matt and Alex
Peter · 16 March 2021
Agent replied · 29 September 2023
Thank you Peter, we have passed your comments onto Alex and Matt. All the best.
★★★★★ 5/5
GoogleI highly recommend CDC and Courtney Shipp. Her communication and customer service is excellent. Very efficient and goes the extra mile. Thank you
Robert · 15 March 2025
Agent replied · 29 January 2025
Thank you Robert, we really appreciate your review and Courtney was delighted to help.
★★★★★ 1/5
YellOnly in it to take money
Worse customer service ever. They rent property under their name that has black mould making your son ill, and black mould on high chairs. No down stairs lights report September 2023 still not done so trying to eat dinner is difficult as it’s winter and dark. Fence with all nails sticking out reported in April last year still not sort. Open electric box with wirse, hot water pile with no cover over so dangerous with kids reported September still not done and loads more. All they after is commission. They ignore you and try blame everyone else. Take responsibility you let these landlords uses your company name and reputation. Avoid
KeeleyH-45 · 16 January 2024
★★★★★ 1/5
FacebookRented a property through French and Hill originally which subsequently was taken over by this company. Back in March there was an accident outside the property which resulted in a car crashing through the electricity supply. 5 days without electric with no great instruction on what was happening and in fact my partner was at the property coordinating with the power companies to get things going whilst I was in labour (brought on by stress! We were living in the hotel across the road. We were never reimbursed the rent money for the 5 days we weren’t living in the property just the cost of the hotel which we paid for upfront and only received the cheque in July. My partner emailed the director Neil with a complaint at the time but Neil then went away and we still are to this day waiting on his response. After handing our notice in viewings were held and I basically had to keep correcting the agent as they were telling false info to new tenants and had very little knowledge about property or area. After moving out we still were receiving “your rent is due” emails and texts they were informed and said they would remove all our details from the system, then today after almost a month of vacating the property they FINALLY responded to a Maintenence issue reported back in July and informed me the Maintenence guy would be In touch to arrange a time! You think after being informed that we no longer live at the address they would understand. The service throughout our time at the property made us hate where we lived and made the whole experience of bringing our first born home a tainted and stressful time. I would not recommend their services to anyone.
Kate · 25 September 2018
Agent replied · 31 October 2023
Hi Kate and thank you for your comments. You are right that our company acquired the Lettings portfolio of French and Hill back in February so we can’t comment on anything before that point. Shortly after taking over as you explain there was a freak accident where a van lost its trailer which crashed into the electricity box outside the property wiping out the electrics to 3 properties. We were informed via our emergency number at 10pm and in fact it was Neil our director who took this call and loaded with the tenants at that time of night. The issue was extremely complicated with responsibility being passed between uk power networks, EDF and the landlord. We of course only act for the landlord but did everything we could to bring a speedy resolution to this and ensured you were reimbursed by the landlord for your hotel costs. Neil visited your property on an inspection after this event and spoke with you both and also had a conversation with your partner a short while ago and none of this was expressed. We are really sorry that some of our automated systems for maintenance and rent collection have emailed you after you have left the tenancy. We will ensure this stops. We wish you and your family all the best in your new home.
★★★★★ 5/5
GoogleFrom the start to the end of the sale process, we were kept informed of viewings and when available feedback.
Post the agreed purchase, the after sales team liaised with all parties, …
Lee · 4 October 2024
Agent replied · 1 November 2023
Very pleased we could help you Lee. Thank you
★★★★★ 1/5
GoogleAbsolutely appallingly company. You get a free probate valuation for solicitors to do probate and then they non stop call you. 6 months on I am still being hounded by calls! Nothing like letting a family morn the loss of their father. Badgering to sell the family home is much more important to this company! AVOID for valuations.
Michelle · 16 March 2023
Agent replied · 29 September 2023
Good Morning Michelle, Our records indicate that we valued the property some 6 months ago and today we made a call to you and left a voicemail to see how things were. We don't have any records of multiple calls to your number and we … More
★★★★★ 5/5
FacebookEverything is 100% authentic she is very helpful and answers any questions about online trading I just made withdrawal and it is absolutely stunning and in great condition! Wonderful customer service! Her customer service is beyond expectations!Contact her via:WhatsApp: +19517037360E-mail: stellarobinsonfxtrading6@gmail.com
Mac · 17 March 2023
★★★★★ 1/5
GoogleI'm so disappointed at the service rendered to us at Charles David Casson. I really don't get why a 2 bedroom flat will be overcrowding for a family of four (husband, wife , daughter 6, son 4)? I don't understand their reason enough. It's disappointing to know honestly. This is our 2nd attempt with you guys.
Temitope · 16 March 2023
Agent replied · 29 September 2023
I am sorry to hear your review Temitope. I have spoken with the team and the property you enquired about does have a very small single bedroom that is not suitable for double occupancy. I understand it’s difficult and a sensitive subject … More
★★★★★ 5/5
GoogleWe had a really good experience and would strongly recommend them. Macey was really helpful and professional.
Liz · 16 March 2022
Agent replied · 10 June 2024
Thank you for the review Liz
★★★★★ 1/5
GoogleService was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get … More
Faye · 31 May 2025
★★★★★ 5/5
GoogleWe had a really good experience of CDC. Brad and Matt were incredibly helpful and courteous. Would definitely use again. Thank you
Amy · 16 March 2021
Agent replied · 30 May 2024
Thanks for the review Amy, we have passed your comments onto the team.
★★★★★ 5/5
GoogleI Hope don't get any more problems with this and if I do I will phone u ok
Penelope · 15 March 2025
Agent replied · 4 December 2024
Thanks you for the review Penelope and we’re glad we could help you with the renewal of your tenancy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
