5/5
GoogleI have a wonderful experience with the agency. Very friendly staff and good communication process . I personally would give a 10 out of 5☺️
Agent replied · 29 September 2023
Thank you so much for your kind words
Trusted Agent profile · Chelmsford · Essex
Verified
Charles David Casson Chelmsford reviews
★★★★★
461 reviews across 5 platforms
Imperial House, Cottage Place, Victoria Street, Chelmsford, Essex, CM1 1NY
Charles David Casson's office in Chelmsford, Essex, at Imperial House, is rated 4.4 out of 5 across 461 reviews on five platforms, including 383 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards.
383
Reviews on Google
This office
65
Reviews on Facebook
This office
1
Reviews on Yell
This office
3
Reviews on Trustpilot
This office
9
Reviews on allAgents
This office
About Charles David Casson Chelmsford
Charles David Casson is a family owned, independent, award-winning estate and letting agent for Chelmsford and the surrounding areas. With over 150 years of combined experience, we are dedicated to achieving the best results and making your move as stress free as possible. We’ll be there whenever you need us, from the first stage to the last, and beyond.
Awards
The Trusted Agent 2026 results for Charles David Casson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
Google5/5
GoogleLes Hack found us a property some time ago which exactly fitted our criteria and negotiated with us, obtaining a very good price for his client, who was selling the property. Les and his team went on to support us throughout the process of a rather tricky purchase. Thank you!
Agent replied · 26 May 2024
Thanks for the review Janet. Les appreciates it as do we.
5/5
GoogleI finally found an estate agent that will bend over backwards to find you a place as quick as possible. I've dealt with many estate agents in the past but Louise is in a class of her own, friendly, helpful and done everything in her power …
Agent replied · 29 September 2023
Thank you for the review. It means a lot to our team.
5/5
GoogleAll staff at CDC made our move so stress free and went above and beyond to get us a good price for our house! We had found a home to buy so needed a quick sale and they sold it within a week! Can’t thank them enough
Agent replied · 5 March 2025
Thanks so much. We’re very glad to have been able to help.
1/5
GoogleSpoke to them yesterday about I need a bit more time in my flat cos I can't move in my New flat till 30th August they said get a hotel takes the piss so I spend money I might just stay here stuck up people
Agent replied · 17 June 2024
Hi Tony, We're sorry to hear you are struggling to coordinate your move dates. Our property managers will be more than happy to discuss this on the phone with you to try and find a solution.
5/5
GoogleI called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? Initially I said I'm not happy with electric stove. She kindly replied that she will check with the landlord. Though I'm not interested with electric stove she called back and responded. She is so kind and pleasing. She replied gently. So, I would just thought of share my experience in google reviews & trust pilot.
Agent replied · 17 April 2024
Thank you very much for the review. We have past this on to the team member who is delighted.
5/5
GoogleAnjali in CDC is very professional and polite. Always on top of things when it comes to property renting or any issue in the property needs attention.Very pleased
Agent replied · 12 October 2025
We’re very pleased to read this review. Thank you for taking the time to leave us these kind words.
5/5
GoogleExcellent service from Matt, Bradley and Les. Brad was very honest, friendly, professional and helpful throughout the process in finding us a buyer for our property, which we had previously tried to sell several times through other agents, without success.PositiveProfessionalism
Agent replied · 11 June 2024
Thank you for the review Rebecca and it was a pleasure to help you.
5/5
FacebookGood experience results on how i make $11,000 every week!!! This has been an incredible experience from day one! This wasn't my first time trading but honestly I didn’t know what to expect when I first joined. After much loss. God walked me through the entire process from start to finish, which was a HUGE plus! They made the entire process so easy and hassle-free! I’m very impressed! I will definitely be referring him to you all.You can start making money through forex trade. His Name is Chris Crypto. best trader from California.You can reach him via Email on chrscrypto@gmail.comWhatsApp Number : +1(619)816-4126"Success doesn’t come to you, You go to it... I’m not the one to call you to invest and have a bright financial situation. If you know what’s right, you’re supposed to contact him now and start trading ASAP"
5/5
GoogleI called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? Initially I said I'm not happy with electric stove. She kindly replied that she will check with the landlord. Though I'm not interested with electric stove she called back and responded. She is so kind and pleasing. She replied gently. So, I would just thought of share my experience in google reviews & trust pilot.
Agent replied · 29 September 2023
Thank you very much for the review. We have past this on to the team member who is delighted.
5/5
GoogleWe are often quick to complain when things don't go well so it's a pleasure to leave a positive review for Charles David Casson, and in particular Macey and the team. We recently rented a new property through Charles David Casson and the …
Agent replied · 29 September 2023
Thank you so much for the review Paul. It's great when our team are recognised for their hard work. We hope you are very happy in your new home.
5/5
GoogleWe used Matt at CDC as our buying agent and he was really helpful in guiding us through the whole process, even taking time to go through our survey results with us. Would definitely recommend the team at Charles David Casson.
Agent replied · 25 June 2024
Thank you for the review Lottie. Your comments mean a lot to the team and we were glad to be of assistance.
1/5
TrustpilotPlease choose this agency if you want…
Please choose this agency if you want to end up homelessThere were tons of issues with this agency. They will never update any information. No notification or email even for the landlord requiring possession. There is no compensation or anything, and we need to find another place in one month.
1/5
GoogleDisappointing.. I paid my rent on time and left the property spotless, when I later needed them for a reference so I could move I found it all but impossible to get hold of them and when I finally did and asked for a reference the lady I was talking to blocked me. I left a message on the website WhatsApp and sent emails… nothing.
Agent replied · 1 December 2023
We’re really disappointed and sorry to hear about your experience, Scott. Please provide us with your contact details so we can investigate this further and try to find a resolution for you.
5/5
GoogleCDC look after our family home while it's rented out to tenants. They provide a professional service with a clear understanding of their …
Agent replied · 4 December 2024
Thank you Nikki. That means the world to us.
5/5
GoogleVery pleased with the service I recieved from Charles David Casson. The sale of my house carried through into the first uk lockdown, which obviously was a new experience for everyone. Matt and the team remained on top of the sale throughout …
Agent replied · 7 June 2024
Thank you for the review Aaron and we hope you are happy in your new home.
5/5
GoogleExcellent service from Matt, Bradley and Les. Brad was very honest, friendly, professional and helpful throughout the process in finding us a buyer for our property, which we had previously tried to sell several times through other agents, without success.
Agent replied · 22 November 2024
Thank you for the review Rebecca and it was a pleasure to help you.
1/5
GoogleBad customer service
Agent replied · 28 March 2026
Hi Judah, we don’t have any record of any interactions with an individual of your name. We are very disappointed to receive a 1 star review with no context. Please could you contact us directly so we may discuss the matter with you, investigate it and resolve your complaint.
1/5
GoogleDealt with Alex and made an above asking price offer and sent a my mortgage in principal to him was assured it would take 24 hours to get back to me, that was on a Thursday......... fri, sat , Monday and still no word from Alex. Which I …
Agent replied · 29 September 2023
Hi Jacquelyn, we are sorry you felt let down on this occasion and if we took longer than usual to respond to you. Inevitably when a property is in high demand someone always feels let down when they were not the successful party and we try … More
5/5
GoogleWe used Matt at CDC as our buying agent and he was really helpful in guiding us through the whole process, even taking time to go through our survey results with us. Would definitely recommend the team at Charles David Casson.
Agent replied · 29 September 2023
Thank you for the review Lottie. Your comments mean a lot to the team and we were glad to be of assistance.
5/5
GoogleExcellent service from Matt, Bradley and Les. Brad was very honest, friendly, professional and helpful throughout the process in finding us a buyer for our property, which we had previously tried to sell several times through other agents, without success.
Agent replied · 29 September 2023
Thank you for the review Rebecca and it was a pleasure to help you.
5/5
GoogleRented from Charles David Casson for a few years. Found the team very helpful and friendly. However, this November, we locked ourselves out of our flat, Danielle was at the end of the phone to help us, providing spare keys to allow us …
Agent replied · 19 November 2024
Thank you for leaving us a review Graham and Lorraine and for being such great tenants. Happy new year to you both.
5/5
GoogleHad a very smooth experience moving into my new rented property. The agent was always very friendly and easy to communicate with.
Agent replied · 12 October 2025
Thank you for the review Ewan. We really appreciate it.
5/5
GoogleVery professional and they reply fast and offer help and advice on the properties and what to look for and how to get assistance in detail. I would recommend them to anyone
Agent replied · 5 June 2025
Thanks for your great review. It means a lot to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charles David Casson Chelmsford
Has Charles David Casson won any awards?
Yes. In The Trusted Agent 2026 awards: Charles David Casson, Chelmsford won Platinum.
