Trusted Agent profile · Chelmsford, Essex
Verified
★★★★★
461 reviews across 5 platforms
Imperial House, Cottage Place, Victoria Street, Chelmsford, Essex, CM1 1NY
Charles David Casson's office in Chelmsford, Essex, at Imperial House, is rated 4.4 out of 5 across 461 reviews on five platforms, including 383 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards.
383
Reviews on Google
This office
65
Reviews on Facebook
This office
1
Reviews on Yell
This office
3
Reviews on Trustpilot
This office
9
Reviews on allAgents
This office
Charles David Casson is a family owned, independent, award-winning estate and letting agent for Chelmsford and the surrounding areas. With over 150 years of combined experience, we are dedicated to achieving the best results and making your move as stress free as possible. We’ll be there whenever you need us, from the first stage to the last, and beyond.
The Trusted Agent 2026 results for Charles David Casson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleGreat professional company - good for HMO management - especially Neil Baldock who is extremely knowledgeable in the field. Friendly responsive staff who get back to you when they say they will!
Thank you so much for your positive feedback, Rhian! We're glad to hear you've had a good experience with our HMO management, and especially with Neil. Your support inspires us to maintain our high standard of service.
5/5
GoogleCourtney Shipp is always a pleasure to liaise with. She is knowledgeable, kind, respectful and an asset to your company. I wouldn’t want to deal with anyone else. P.s she deserves a pay rise.
Thank you for your review Mark. I know Courtney is over the moon with it.
5/5
GoogleThanks so much to Ed for 1 having this property on the market and 2 being very responsive even out of work hours, the rush was to push this through before the stamp duty holiday ended, with him, myself and Jinny we all worked hard and completed way before 31st March. Jinny was also a massive help too and I appreciate every phone call and email. The personal touch of popping round with a card and some nice biscuits was also very much appreciated! Highly recommend Ed, thanks again :-)
Thank you for the lovely review. Ed is aware and we all wish you the best in your new home.
5/5
GoogleI couldn’t be happier with my first impressions of this company - Matt was incredibly knowledgeable and friendly - he gave us all the information we needed to make some important decisions around the process of selling our home, with no …
Thank you for your review, Carly. We appreciate your kind words and we're glad that Matt was able to assist you in making important decisions regarding the sale of your home. We look forward to working with you again when the time is right for you to move.
5/5
GoogleThanks so much to Ed for 1 having this property on the market and 2 being very responsive even out of work hours, the rush was to push this through before the stamp duty holiday ended, with him, myself and Jinny we all worked hard and completed way before 31st March. Jinny was also a massive help too and I appreciate every phone call and email. The personal touch of popping round with a card and some nice biscuits was also very much appreciated! Highly recommend Ed, thanks again :-)PositiveResponsiveness, Quality, Professionalism
Thank you for the lovely review. Ed is aware and we all wish you the best in your new home.
5/5
Facebook4 years ago I moved from London to Chelmsford and i was recommended Charles David Casson to find a room to rent. best recommendation I've ever had! 4 years 3 shared houses later I'm now in a stunning flat thanks to the amazing team! Jasmyne is incredible not just an amazing property manager but such a great person! always willing to listen to a whinge lol. Macey is fabulous! so helpful and just amazing! they always keep in contact and actually care. Neil and Matt are awsome! I think it being a family run company gives CDC an advantage on corporate companies. theres a genuine care for their tenants which is so hard to find! all the team are brilliant! I really couldnt recommend Charles David Casson for all your property needs more if I tried. I hope one day I'll purchase my first home through them! keep up the great work! and thank you for everything you have all done for me. it means more than you'll ever know!!
Wow thanks so much for the kind words Rosie. It’s been a pleasure having you as a tenant in various properties and it’s been so nice to be able to keep moving you to properties as your needs change.
5/5
GoogleJust wanted to say a big thank you to Sofie for showing around a house on Saturday. Very professional and answered all my questions. Thanks again Sofie.
Thank you for your review Paul. Sophie was very glad to help you
5/5
GoogleThis letting agent is the best I've rented from. They are efficient friendly, easy to communicate with and prompt in their responses. I look forward to continuing a happy relationship with Casson's in general and Jasmine Pittey in particular.
Thank you so much Tannith. We're so pleased you have had a great experience with Jasmine and the team. All the best in your new home.
5/5
GoogleRented from Charles David Casson for a few years. Found the team very helpful and friendly. However, this November, we locked ourselves out of our flat, Danielle was at the end of the phone to help us, providing spare keys to allow us access to our home. She was friendly, understanding and reassuring. When renewing our contract, Danielle was happy to discuss our concerns and reassured us that she understood our query and allayed our concerns. We signed for a further 12 months. Thank you Danielle for all your support!!
Thank you for leaving us a review Graham and Lorraine and for being such great tenants. Happy new year to you both.
5/5
GoogleFantastic service from Charles David Casson, particularly Jasmine who we've had the majority of our contact with. Very friendly & supportive, quick to respond to questions or queries. Incredibly professional, but adds a lovely personal …
Thank you for your kind words, Ian. We are thrilled to hear about your fantastic experience with Jasmine and our team. We strive to provide friendly, supportive, and professional service to all our clients. Thank you for recommending us to your friends and family - we truly appreciate it!
5/5
GoogleI have used numerous letting agents in the past and know the headache of dealing with poor service. However, the team at Charles David Casson, especially Paul Davidson, have been exceptional. Their communication, professionalism, and …
Thank you very much for your review Louis and we're really pleased the team could help you.
5/5
FacebookNeil, Matt and their team at Charles David Casson provided me with an excellent service when I was looking for a tenant last year. They made everything so easy and gave me the peace of mind that all the legality’s were dealt with and kept me informed every step of the way. Their attention to detail is second to non and I wouldn’t hesitate to recommend them to family, friends and colleagues. Thank you Neil, Matt and your great team at CDC
Thank you so much! It was our pleasure sue.
5/5
GoogleWe started with this management company for one property and were so happy with their service that we’ve now moved several more under their care. They are professional, responsive, and make managing properties easy and stress-free. Highly recommended!
Thank you so much Lina. We are delighted to be working with you on multiple portfolios across the country and supporting your growth.
5/5
GoogleAnjali has been great so far with asking all our questions and being super friendly and helpful!
Thank you so much for taking the time to leave us a review. We’re very happy Anjali could help you.
5/5
GoogleEveryone has been so supportive, professional and a pleasure to deal with. They make what should be a stressful time in life (moving house) as straightforward as possible
Thank you very much Kimberly. We do try and take as much of the stress out of the process as possible and we're very happy we could help you.
5/5
GoogleA great experience from start to finish. Matt was very informative and professional in guiding us to a fair value for our property based on uncertain market conditions. …
Thank you for your positive feedback and recommendation, Cathy! We are delighted to hear about your great experience with Matt and the team. We pride ourselves on our professionalism and commitment to keeping our clients informed and guided … More
5/5
GoogleIf you are looking for a housing agent who is dependable, proactive, and truly invested in making sure you are happy in your new home, look no further than Anjali. She exceeded my expectations in every way possible, and I feel lucky to have had her guide me through this important step.
We really appreciate you taking the time to leave us a review. Thank you.
5/5
GoogleGreat team and thoroughly supportive.
Thank you so much for the 5 star review. We really appreciate the support.
5/5
GoogleI was becoming very disappointed with the service I was receiving, luckily this changed when Anjali took over the management of my account. She met me in person so I knew exactly who I was dealing with, which is always a nice touch. From …
Thank you so much for the review Mary. We are sorry to hear there was a blip in service and we’re very happy to hear that Anjali is taking care of you so well.
5/5
GoogleIt is a great experience as a Landlord working with Charles David Casson as they manage my rental property. Communication and service is excellent and I am confident that my property is in good hands. Charles David Casson is also priced …
Thank you so much Luke.
5/5
GoogleWe received an excellent service from Charles David Casson from start to finish and would not hesitate in recommending them to others. Macey was very supportive throughout and nothing was too much trouble.
Thank you for the review. It means a lot to our team.
5/5
GoogleA professional and dedicated Agent, always available to provide solutions.
Thank you Luis, we’re very happy to have been of assistance.
5/5
GoogleOverall great experience, Courtney was great and kept in communication throughout the process, the team were very helpful whenever I had any queries. Courtney made what could have been a long process seem very quick and smooth, which meant …
Thank you for the review. The team really appreciate it.
5/5
GoogleBooking a viewing and placing offers were straightforward and Les was always quick to get back to us and update us so we did not have too much waiting around and worrying. It never felt like we were being pushed into any quick decisions and the members of staff we spoke to were friendly and helpful.
Thank you so much for your review, it means a lot to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles David Casson's Chelmsford office has 461 reviews across five platforms: 383 on Google, 65 on Facebook, 1 on Yell, 3 on Trustpilot, 9 on allAgents.
Charles David Casson Chelmsford is rated 4.4 out of 5 across all 461 reviews, and 4.5 out of 5 on Google from 383 reviews.
Yes. In The Trusted Agent 2026 awards: Charles David Casson, Chelmsford won Platinum.
Charles David Casson Chelmsford, Imperial House, Cottage Place, Victoria Street, Chelmsford, Essex, CM1 1NY.
