Charles David Casson Chelmsford reviews

★★★★★ 5/5

Google

I would thoroughly recommend Charles David Casson and the service they provide. There are numerous employees who I have dealt with over the 12 years and never had a problem that they cant help me with. Everyone seemly has superb communication with one another, as they all pass on messages very well. I feel they all know their clients' needs very well too, making sure they get to know their clients on a more personal level, if thats the relationship you want. I think they have the balance between professional and friendlier level just spot on actually. Which makes me feel my opinion matters! A very excellent team of people who its apparent are there for the landlord as well as the tennant. Thank you!

Sarah · 5 January 2026

★★★★★ 5/5

Google

I am renting at an excellent location with an affordable price. My property manager Anjali is extremely good and quick at responding to the queries and problems. A big thumbs up to her in terms of resolving issues quickly.

Bhanu · 8 October 2025

★★★★★ 1/5

Google

Avoid this agency! Never again! I'll outline why I consider this agency incompetent and not worth recommending. I'll start chronologically. 1. The agency is lying. Before renting, I was told the mess was due to renovations. It turned out the agency doesn't deal with tenants well. I had to ask Colchester Council for help. 2. The agency tried to charge me for rubbish removal that was there before I moved in. 3. The flush tank leaked all day for over a month. The water consumption was exorbitant. 4. They tried to charge me for cleaning the room after I moved out. The agency loses again. This is a highly incompetent agency. As for the security deposit, that's the least of my worries. You forced me to live in a filthy house where no one cared about cleanliness, especially your agency. I hope people think twice before using your services!

Wojciech · 5 December 2025

★★★★★ 5/5

Google

Fantastic service from Charles David Casson! They found a great tenant quickly and kept me fully informed throughout every stage of the process. Professional, responsive, and incredibly efficient from start to finish. I wouldn’t hesitate to highly recommend them!

Julie · 16 September 2026

★★★★★ 1/5

Google

Extremely bad service, charged us over £500 for cleaning after leaving for a dirty oven and fridge. Terrible estate agents, left us with no heating during winter for 2 months and had the audacity to do this.

SnowyKicks · 23 September 2026

★★★★★ 5/5

Google

Courtney was very helpful and professional dealing with the move out and move in of my tenants. She is responsive, proactive and friendly. It is a pleasure working with her. Thank you Amir

Amir · 8 October 2025

★★★★★ 1/5

Google

Just absolutely terrible service from them. Hight recommend elsewhere I've already tried to contacted you I've called 15 time yland your office is always shut I've left a voicemail and still had no response so yeah very bad customer service

Liam · 29 August 2026

★★★★★ 1/5

Google

Service was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get hold of CDC, even for urgent queries, so come to me. My buyer had a survey 6 weeks ago which sparked a bit of renegotiation. This could have been relatively straightforward with prompt communication but over a month of chasing CDC and we're no nearer resolution (and almost every time I call I speak to a different team member who is now covering it with no idea of background or what is going on.) I've tried establishing deadlines - those Im buying from are getting nervous- but these are ignored. I've told them since I've signed a gazeal for my purchase I need to keep moving forward, but this is ignored too. I dont know if its lack of capacity, or competence, or simple disinterest, but their inability to offer the most basic support is pushing me to the point where I'll have no choice but to walk away from an advanced sale and start again. I'm only hanging in there because were got so far down the line, and its not the buyer's fault. But that can't go on forever. I genuinely feel this process would have been less stressful and moved more quickly had these estate agents not been involved at all. Such a shame.

Faye · 8 October 2025

★★★★★ 5/5

Google

Great experience from start to finish with Storm assistanting us with our letting move. Communication A* Always call to update me on progress and respond to any email enquiries promptly. From accepting my application to moving in date was stress free.

John · 5 August 2026

★★★★★ 1/5

allAgents

"I solemnly and earnestly urge ..."

I solemnly and earnestly urge anyone considering renting with Charles David Casson agency to completely avoid. It was winter months, and within just the second week of renting. There was (No Heating), (No Hot Water), (No Communal Cleaner), even though all was officially declared in the contract. I called and emailed the agency as a matter of urgency due to the ice cold winter, the response was extremely slow and unbothered, they replied weeks later “we will sort it out”. A month went on and they didn’t. Still winter, Again I called and emailed, Another agent told me that my property manager had been “fired from the agency due to complaints”, didn’t surprise me in the slightest, so I told the new agent the problems with the property. After two additional months went on, an agent came and topped up the property meter, this agent said to me “the tenants had used to much heating why everything ran out”. I had never heard such nonsense in my life, it was winter and heating is a necessity. I also mentioned the cleaning, she said: “they are finding a new cleaner”. It didn’t sound sincere, it sounded like an excuse. Not to mention I also heard shuffling, like something living in the attic, I asked the another tenant who confirmed it was indeed what I thought, (RATS) living in the attic. This tenant told me that he also complained about the same issues but the agency did nothing. To cut a long story short, the property was utterly filthy and unhygienic, I’ve never seen anything like it, the same reoccurring issues happened many months after this and Casson was unbothered to fix them, they thought I was a fool, they thought wrong. So this time I called the council who came promptly to inspect the property. They found out the boiler had issues, hence no heating, no hot water. The second business director who was notified by the council was also at the property, he was simply unqualified, Unintelligent and lacking in every quality to run an agency. He tried his best to be condescending with me by making it out as if the issues were in my head, fortunately the council was there and could see the Issues, I put him in his place with words of wisdom and he went as silent as a mouse, which made me laugh Inside my head. I knew it wouldn’t be long before I left. God is great.

PHD · 17 August 2023

★★★★★ 5/5

Google

The team Courtney and her team is efficient and great at taking responsibility and respond for every bit of things in short notice. Love their work. .

Ashish · 8 October 2025

★★★★★ 5/5

Google

I’ve been living in this flat since 2019, and throughout that time Dawn has consistently been excellent. She’s always prompt, helpful, and reliable whenever I’ve needed support. Her clear communication and willingness to follow things through have made my experience with the agency genuinely positive. I really appreciate her professionalism and the way she makes everything feel straightforward

Aureliana · 5 March 2026

★★★★★ 5/5

Google

The entire process of selling my flat with Charles David Casson has been a pleasure. From the initial meeting to final stage they have been incredibly helpful, friendly, and extremely hardworking. The process was explained to me in detail as this was my first time selling a property, and I received regular updates at every stage. I have been incredibly happy with their service and will be recommending them to my friends and family.

Richard · 8 October 2025

★★★★★ 5/5

Google

Charles David Casson Estate Agents Chelmsford provided an exceptional experience from start to finish. Their team is professional, friendly, and highly knowledgeable, making the entire process smooth and stress-free. Communication was clear and consistent, with prompt updates and helpful guidance at every stage. They took the time to understand my needs and went above and beyond to achieve the best possible outcome. Their attention to detail and commitment to excellent customer service really stand out. I would highly recommend Charles David Casson Estate Agents Chelmsford to anyone looking for a reliable and top-quality estate agency. A well-deserved five stars!

Taslima · 4 April 2026

★★★★★ 5/5

Google

I had a fantastic experience renting with Paul Davidson as my estate agent. He was professional, knowledgeable, and incredibly helpful throughout the process. Paul made everything easy and stress-free, always keeping me informed and addressing any concerns promptly. I highly recommend Paul for anyone looking to rent a property. Thank you, Paul, for your excellent service!

Robert · 14 June 2024

★★★★★ 5/5

Google

Exceptional customer service. Dealt with Sam and Courtney. Courtney assisted above and beyond with any query/issue and responded promptly with everything. Would have no hesitation to recommend.

Geoff · 19 July 2025

★★★★★ 5/5

Google

It was a pleasure to have charles david casson provide us service to sell our property, they were polite always at the end of email or phone, they made the process very easy, and less stressful. I would recommend the company to anyone.

Leanne · 16 April 2026

★★★★★ 5/5

Google

I have been impressed with the marvellous services received from Charles David Casson Estate Agent from Chelmsford. The reason why I had chosen this agent was that other estate agents were not willing to help me to rent with the support of a guarantor as I started my business less than a year ago. So I can not prove my income due to not submitting tax returns yet. Macey was extremely helpful. I was amazed to experience her dedication, enthusiasm and communication skills. She is simply the best! I am extremely grateful to Macey Smith and her team for their time, attention, understanding and tremendous help in every aspect of this letting. I am more than happy to recommend Charles David Casson and especially Macey Smith to my family and friends in the future. Thank you so much for everything Macey!!PositiveResponsiveness, Quality, Professionalism, Value

Mohammad · 4 June 2022

★★★★★ 5/5

Google

Neil and Matt have excellent knowledge, experience and expertise within the property market and are are very professional and helpful. I'd highly recommend their services to anyone looking to sell or rent out a property.

John · 15 March 2025

★★★★★ 5/5

Google

Thank you Anjali for all your help. I understand I have probably been a pain at times but ever the professional you have advised , kept me calm and helped resolve the problem. Since you took over the portfolio from Paige I was concerned as …

Alison · 4 October 2024

★★★★★ 5/5

Google

Buying a property can be a stressful process but this is where I believe the importance of having a reputable Sales agent is key. Maria Ticehurst was fantastic from the moment I reached out to organise a viewing through to the sale. She was …

Leonid · 4 October 2024

★★★★★ 5/5

Google

I have to say a huge thank you to Jasmine who went over and above to help resolve a rental payment issue, which happened on the eve of her holiday outside of working hours. She responded to emails, proposed a solution, checked and followed …

Fiona · 4 October 2024

★★★★★ 4/5

Google

The rental process from the first day I contacted Charlse David Casson agency expressing my intention of renting their property. I had a seamless process very smooth and transparent process. I will recommended them at any given opportunity.

Kojo · 5 May 2026

★★★★★ 5/5

Google

Jordan has been so amazing so far. She’s so nice and even helps to drive to viewings and drop me back off at the station. Communication with her is swift and very easy.

UNVLD · 6 March 2025