Trusted Agent profile · Chelmsford · Essex
Verified
★★★★★
461 reviews across 5 platforms
Imperial House, Cottage Place, Victoria Street, Chelmsford, Essex, CM1 1NY
Charles David Casson's office in Chelmsford, Essex, at Imperial House, is rated 4.4 out of 5 across 461 reviews on five platforms, including 383 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards.
383
Reviews on Google
This office
65
Reviews on Facebook
This office
1
Reviews on Yell
This office
3
Reviews on Trustpilot
This office
9
Reviews on allAgents
This office
Charles David Casson is a family owned, independent, award-winning estate and letting agent for Chelmsford and the surrounding areas. With over 150 years of combined experience, we are dedicated to achieving the best results and making your move as stress free as possible. We’ll be there whenever you need us, from the first stage to the last, and beyond.
The Trusted Agent 2026 results for Charles David Casson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleWe had nothing but outstanding service from Les Hack as our estate agent. He has a level of sincerity and integrity often lacking in the industry. He did a wonderful job of taking photos of our property and really understood the features …
Thanks for the review Marc, we have passed your comments onto Les.
5/5
GoogleThis realestate agency was the selling agent. I had a really positive experience. They were responsive, polite, due diligent and reliable. Helped with everything from communication with the seller to sorting out details during the sale. I would certainly recommend them.
Thank you for taking the time to leave us a review Sibel. We hope you’re settling in well to your new home.
5/5
GoogleAn extremely positive experience as a landlord. Charles David Casson(CDC) sourced a very suitable tenant and as a company they have worked hard to iron out some minor niggles with my property which has totally removed the burden from me. It …
Thank you very much for the review Paul and we hope you and the family are all safe and well.
5/5
GoogleWe sold and bought through Charles David Casson and they were awesome. We had some difficulty during the negotiation process and they handled it superbly, I was so glad we had proper agents rather than a DIY service. Their communication was …
Thank you Jack we really appreciate your comments and hope you're settling in well to your new home.
5/5
GoogleThe team at CDC have been fantastic, quick to deal with problems and been great to our tenants.
Thank you for the review Iain. We really appreciate your business.
1/5
FacebookDon't bother going through this estate agent for renting, been messed around so much and myself and my partner have had to chase them up on everything, told dogs were not a problem but when we viewed and were happy to put a deposit down on the house they took 2 days to tell us the owner won't actually accept the dogs and we had to ring and chase them up to find this out, as well as the fact I have seen another comment saying how this estate agency has let themselves into their home I would definitely stay clear of these guys, their response to that as well was that for all their landlords they inspect the property every three months and give notice of the fact they will inspect...however by law nobody can enter your property without your permission not even the landlord or police so I just urge everyone to stay clear of these people!!! Terrible customer service
5/5
FacebookNeil, Matt and the team are not only professional and knowledgeable, but go above and beyond in terms of customer service. Would definitely recommend getting in touch.
5/5
FacebookI thoroughly recommend this fantastic estate agent! We had a difficult and lengthy time with our home move. All the team at Charles David Casson were always professional and never lost interest in promoting our property. When the chain collapsed they quickly remarketed the property, ensuring we had plenty of viewings and luckily offers too! Karl in particular was a superstar, he was very proactive and by far the hardest working in our chain, keeping everyone informed and helping progress it to completion. If we ever moved again we would use Charles David Casson.
5/5
GoogleWe have used CDC on a number of occasions to both sell and rent houses. We have always been impressed with their professionalism and their knowledge of the housing market. We were particularly impressed by their use and knowledge of …
Thank you for the review and we're hope you're well.
5/5
GoogleHave been in a property with charles david casson now for just over a year. Although I have had almost no issues or reason to contact them I returned home from work yesterday to find water leaking from the boiler. …
Thanks for taking the time to leave this review Mick and I'm glad we're able to provide the professional service you deserve.
1/5
GooglePoor experience, booked viewing for Saturday, explained time constraints they tried to re arrange to suit their needs, when they knew the constraints I had so not surprised when Friday evening they cancelled viewings, no apology and always had to chase to speak to someone.
Hi Peter, we are sorry to hear you were not satisfied with your experience with us on this occassion. I have checked our system and cannot find a record of your booking but would be happy to investigate further if you can provide some … More
1/5
GoogleI solemnly and earnestly urge anyone considering renting with Charles David Casson agency to completely avoid. …
Whilst your personal comments are not appreciated, we are sorry you felt this way. You lived in a shared house and yes the heating did break down a few times due to a boiler failure but this was attended to promptly on every occassion. As … More
5/5
GoogleI was stuck with getting some things done during lockdown and no one could help. When Charles David casson stepped in and helped. Which helped my succeed in joining the armed forces and police force. …
So pleased we could help you Matt. Thank you for the kind review
5/5
GoogleCharles David Casson offers a great personal service. In the past years I have used several of the 'big' chains, but all I got was distant, impersonal service. With Charles David Casson you talk to the owners, and they know what they talk about. Highly recommended.
Thank you for the review. The team really appreciate it.
5/5
GoogleProfessional and helpful service at all times, highly recommend
Thanks so much for the review
5/5
GoogleVery good friendly people, very helpful, prior to move
thank you for your review Dean. We’re very pleased to have been able to help you.
5/5
GoogleFirst time I’ve rented out a property and become a landlord, I have to say the process could not have been any easier. I rent my property whilst I live in Australia and I have complete peace of mind. …
Thank you Adam that's very kind. We hope all is well in Australia.
1/5
GoogleAVOID this business. No customer service. Ignored all correspondence. I bet they won't take 4 months to reply to this negative review however.
Good Afternoon Joe, This review is not actually in relation to this company as we are an Estate and Letting Agents based in Chelmsford and you are leaving a review for a Block Management company that used to be in our group but no longer … More
5/5
GoogleFrom initial introduction a very friendly and professional service. Extremely helpful and super responsive to my questions and enquiries. I would highly recommend.
Thank you Stuart. Much appreciated
1/5
GoogleDon't bother leaving your details when promised a call back to discuss a property you would like to see with a view to rent. You won't hear back from them at all.
Hi Mozy, please could you email neil@charlesdavidcasson.co.uk with your full name and which property you were enquiring about and I will look into this for you. We do receive hundreds of enquiries per rental property and they rent very … More
5/5
Google1st class service. The whole team and Les Hack in particular has been amazing. Made the whole process stress free. The communication and support has been brilliant a true 1st class service
Thanks Holly. We hope you're happy in your new home
5/5
GoogleThis is the first time I have lived in a shared house. And moving from London to chelmsford was pretty stressful. But being recommended CDC was the best thing that could have happened they are so professional. Helpful and proactive in …
Thank you for the review. The team really appreciate it.
5/5
GoogleCharles David Casson were recommended to me through a local Facebook group. Neil Baldock visited my rental property and spent a good hour or so going through my various options to let out my house. The whole team have been excellent, …
Thank you very much for your comments Richard. And thank you for your continued business.
5/5
GoogleProfessional and reliable ,highly recommend,they made my stressful search for a property very easy ,thumps up to Macey ,am very grateful
Thank you Theresa.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charles David Casson, Chelmsford won Platinum.
