Trusted Agent profile · Chelmsford, Essex
Verified
★★★★★
461 reviews across 5 platforms
Imperial House, Cottage Place, Victoria Street, Chelmsford, Essex, CM1 1NY
Charles David Casson's office in Chelmsford, Essex, at Imperial House, is rated 4.4 out of 5 across 461 reviews on five platforms, including 383 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards.
383
Reviews on Google
This office
65
Reviews on Facebook
This office
1
Reviews on Yell
This office
3
Reviews on Trustpilot
This office
9
Reviews on allAgents
This office
Charles David Casson is a family owned, independent, award-winning estate and letting agent for Chelmsford and the surrounding areas. With over 150 years of combined experience, we are dedicated to achieving the best results and making your move as stress free as possible. We’ll be there whenever you need us, from the first stage to the last, and beyond.
The Trusted Agent 2026 results for Charles David Casson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleGreat customer service by all employees. Very helpful with all aspects of our sale and great communication. We wouldn’t use any other company in the future and we would highly recommend to anyone looking to sell/buy or rent a property.
Thank you so much Christine. Pleasure to help you.
1/5
GoogleNo service at all. No notification or email for the landlord asking for possession. We have to find another place in one month in London
We're really disappointed to hear about your experience, Yuming Hao. Please provide us with your contact details so we can investigate this further and try to find a resolution for you.
5/5
GoogleCalled up on a Tuesday to enquire about a property, had our reference applications approved and a move-in date by Wednesday! Jasmyne who I spoke to was unbelievably helpful throughout the process (despite my many many phone calls!) and we can look forward to our move knowing that we will be in capable hands.
Thank you Jessie for your kind comments and we hope you are keeping well.
5/5
GoogleThis company made finding my new home very easy, they was patient and understanding with me and helped me when I asked for it. They really do all they can to make it as smooth as possible. Highly recommend.
Thank you so much
5/5
GoogleI got in contact with Charles David Casson estate agents and spoke to a lady called Macey. From the offset she was extremely helpful. The original property had gone so she offered an alternative property that she had. She kept in contact …
Thank you for your review
5/5
GoogleWent above and beyond for us. Kept us fully updated and involved throughout the whole process. I felt genuine compassion when we lost out on properties and support to help …
Thank you for the review. It means a lot to our team.
5/5
GoogleMyself and my partner dealt with 2 members of staff in particular, both of which were very helpful, whenever we did not understand something they were all to glad to help us, very friendly and helpful through out.
Thank you for your kind review
5/5
GoogleInitially I met with Sienna who showed me around the property I’m now in the process of buying, Sienna showed a real interest in the property and was very friendly and professional throughout. I’ve since met with Patrick who again was …
Thank you for the review Tom. It means a lot to the team.
5/5
GoogleThe sales process was quick, easy and straightforward. Our sale's lady was reliable and honest with excellent communication. I would recommend without hesitation.
Your review is very much appreciated. Thank you Lisa
5/5
GoogleI met with Macey for the initial viewing and both herself and her colleagues by email and phone afterwards. Response and communication was excellent and the whole process has been very easy and surprisingly pleasant. Thank you.
Thank you for your review Bart. It means a lot to the team.
5/5
GoogleCharles David Casson were great from start to finish. They were personal, upfront, clear, helpful and honest throughout the process of selling our home. They gave us good advice, marketed the house in the right places and in a fantastic way. Would 100% recommend their service.
Thank you so much Roy. We really appreciate your comments
5/5
GoogleIt was a great experience. The agent I was working with is extremely nice and supportive. She clarified all my questions and doubts. The whole team was very efficient on solving issues that arise during the process. The communication was …
Thank you for the review. It means a lot to our team.
5/5
GoogleI have recently used this estate agents when renting a property under their management and they have been amazing. I have been liaising with Macey and Jasmine who have been very quick and efficient with communication and all questions have …
Thank you Grace. That means a lot to our team.
5/5
GoogleMost impressed by the communications from CDC. They worked hard, kept me fully informed, always seemed upbeat but realistic. I love the doc signing system. I'll be back when the property needs letting in the future.
So pleased we could be of assistance.
5/5
GoogleProfessional and reliable ,highly recommend,they made my stressful search for a property very easy ,thumps up to Macey ,am very grateful
Thank you Theresa.
5/5
GoogleThanks so much to Ed for 1 having this property on the market and 2 being very responsive even out of work hours, the rush was to push this through before the stamp duty holiday ended, with him, myself and Jinny we all worked hard and …
Thank you for the lovely review. Ed is aware and we all wish you the best in your new home.
4/5
GoogleQuick to reach over the phone and via email. Always been responsive to my questions and concerns. Understand the complex dynamics of being a tenant within a shared house and have worked hard to find suitable new tenants for the property over the years.
Thank you so much Henry. It's a pleasure having you as a tenant with us.
5/5
FacebookIn my all professional dealings with Neil, Matt and the team, they have always been professional with the clients best interests at heart. Well done for all your help to other SME owners too! Great team 👍
5/5
GoogleIt has always been easy with Charles David Casson. They always keep me informed and are swift on resolving issues.
Thanks Nikki, we're looking forward to a long relationship.
5/5
GoogleThe moving process was aided by the staff and they were super understanding and helpful throughout all situations and circumstances.
Thanks so much for the review. We really appreciate it.
1/5
FacebookA few month ago myself and a friend were looking to rent a property. I contacted Charles David via Facebook and email to just be totally ignored. My friend contacted them also as we found property’s under their name that we wanted to view. We tried with this company about 4 times via phone, email or Facebook and every time we were fobbed off with an excuse, we never ended up viewing properties from them as was told they would be in touch and we never heard. I would like to say this is probably down to the pandemic but we also tried with them a couple of years before hand and was literally given the same treatment. They are very good at making you feel your taking up their valuable time and that you are inconvenient. They obviously don’t have the time for renters so don’t know what they would be like if you were buying a property. Really disappointed both times and would now not even consider contacting them if we were looking again, we would be wasting our time.
5/5
GoogleThe service I’ve received from Charles David Casson has been fantastic. I’ve recently let out a property and they’ve made the whole process really …
Thanks for the review. It’s means the world to our team
5/5
GoogleMy experience with Charles David Casson has been great so far! Macey especially, has made things for me as a first time tenant, very easy and stress free! She was extremely prompt from the off with replies and answering any queries I had, …
Thank you for the review Millie and we're so glad we could help you.
5/5
GoogleRecently used CDC to find a tenant for my flat. First time becoming a landlord, but had been recommended on a local Facebook page as being well regarded. Most noticeable thing about CDC is that they are local experts and still have that …
Thanks so much Lucy. We do like to stay as close to our clients as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charles David Casson, Chelmsford won Platinum.
