Trusted Agent profile · Chelmsford, Essex
Verified
★★★★★
461 reviews across 5 platforms
Imperial House, Cottage Place, Victoria Street, Chelmsford, Essex, CM1 1NY
Charles David Casson's office in Chelmsford, Essex, at Imperial House, is rated 4.4 out of 5 across 461 reviews on five platforms, including 383 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards.
383
Reviews on Google
This office
65
Reviews on Facebook
This office
1
Reviews on Yell
This office
3
Reviews on Trustpilot
This office
9
Reviews on allAgents
This office
Charles David Casson is a family owned, independent, award-winning estate and letting agent for Chelmsford and the surrounding areas. With over 150 years of combined experience, we are dedicated to achieving the best results and making your move as stress free as possible. We’ll be there whenever you need us, from the first stage to the last, and beyond.
The Trusted Agent 2026 results for Charles David Casson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleWe recently used CDC to sell our property. We mainly dealt with Ed, who was absolutely brilliant and made the whole process stress free. We had accepted an offer and then the buyer withdrew that offer unfortunately, but the same day Ed had …
Thank you very much for the review. We are very pleased to have Ed on board as a Property Partner here at CDC and he is very happy with your review. Thank you and all the best in your new home.
5/5
GoogleCharles David Casson have been brilliant, yes moving home is stressful but this company did all they could to keep this stress to a minimum. Nothing was ever to much trouble, extra visits to the property that I was buying was arranged to …
Thank you for the kind review Melissa and we were glad to make moving as stress free as possible. We hope you're happy in your new home.
5/5
GoogleCassons never gave up on this sale or my daughter, despite very challenging circumstances. The whole process took over ten long months, problems were plenty. but they were so determined to get her to completion. Well done to Les and Brad!
Thank you for the review. It means a lot to our team.
5/5
FacebookI cannot recommend Charles David Casson highly enough. They are both knowledgeable and professional to the highest degree. Matt, Neil and their team could not do enough to help us at very difficult times.
5/5
GoogleAttended to our maintenance issues quickly and efficiently.
We’re so pleased you are happy with our service Rachel. thank you very much for taking the time to leave us a review.
5/5
GoogleCharles David Casson have been amazing at finding me a professional tenant on such short notice and keeping me informed the whole way through. I will definitely be using them again!
Thank you for your review Henna. We are so pleased to help you.
5/5
GoogleA really lovely estate agents run by decent, caring brothers. Charles David Casson go the extra mile with the management of my flat. They provide detailed inspection reports with lots of info because they know that I like/feel the need for …
Thank you very much for your comments Suzie. It's been so great to work with you and we really appreciate your continued custom.
1/5
GoogleNever get maintenance to work. And it is really urgent. Very poor service they did.
Hi Jack, sorry to hear you feel that way. I understand a member of the team has spoken to you today and everything is in hand. All of our maintenance is reported online via an app and is tracked and time and date stamped.
5/5
GoogleCDC took over management of my property when they merged with my previous property manager, and at first by nature I was a little unsure of my affairs being handled by an organisation I hadn't researched myself beforehand. However, it …
Thank you the review Matt and we have been pleased to have you as a client.
5/5
GoogleSuper friendly agent. No task or question is too much. Always responsive to emails and phone calls. Wouldn’t have chosen anyone else to perform our viewings with potential buyers!
Thank you Sam. Very much appreciated
1/5
GoogleOur block nearly had every utility cut off due to non payment . Still awaiting our budget from November ‘21. No communication and not qualified to manage properties. Now just been told by …
We are very sorry to read this review however it is not actually for this company which is our Estate and Letting Agency business. You have posted a review regarding the Block Management company which is a different company altogether. Much … More
5/5
GoogleI'm very genuinely impressed with Courtney, She's very good at her role.. So recommendable
Thank you so much. Your review means a lot to Courtney.
5/5
GoogleI would like to thank you for the prompt, efficient and professional service provided.
Thank you very much Lorraine
3/5
GoogleMy other half and I rented a property from CDC and our most positive experience was Kate the property manager, she was brilliant. She took time out of her own time to help us with what was a stressful end (not due to CDC) to our renting, …
Thank you for the review. The team really appreciate it.
1/5
GoogleIf i could leave no stars i would, been renting a property from here for a month now, after viewing we was told that the property would be redecorated and professionally cleaned, which it was not! Also one of our bedroom windows is broken …
Dear Jake, Thank you for your comments. Just to clarify the property you are talking about you do not have a tenancy at, rather it is your girlfriends property. The window … More
5/5
GoogleGreat service. Communicative and responsive. I have let multiple properties with CDC and the reason I have repeatedly gone back is because they have been great every time.
Thank you Josh. Pleased we could help you.
5/5
GoogleSimple and transparent process to rent a house. No hidden costs, good communication and dynamic way to see the house and set up the contract. The whole process was easy which help to remove all the stress.
Thank you for the review. It means a lot to our team.
5/5
GoogleMy experience with Charles David Casson was extremely positive and I would have no hesitation in recommending their services. They were very responsive, patient and supportive through a stressful process. I …
We really appreciate your kind words. Thank you
5/5
GoogleI would like to point the professionalism and integrity that I found in Charles David Casson company from day one and in particular I would like to express my gratitude to …
Hi Ana, many thanks for your review. It really does mean a lot to the team.
5/5
GoogleWe help maintain CDC properties on the plumbing and heating side and can say what a professional and efficient team they are. It’s great working alongside them.
Thanks Brad. Great to work with you.
5/5
GoogleCDC have looked after several of our properties for several years and would certainly recommend them. An attentive team, and also run some great informative landlord events!
Thank you Gordon. Much appreciated
1/5
GoogleI have been trying to get details on a property that has a for sale board outside for a while but its not on their website....i have a online chat and they couldnt find it either....
Hi Julie, we have checked our live check records from the start of this year (2022) and we cannot find a record of your live chat. If you would like to email us at info@charlesdavidcasson.co.uk with the details of the property we will try and assist you.
1/5
GoogleTerrible with regards to letting my property. No checks of property done. No notice of tenants leaving date. (Tenant gave them 1 months notice). No one available to speak on phone every excuss given! Not impreseed with service at all. Now left with vacant property.
Hi Jackie, we are sorry to hear that you were unsatisfied with our service on this occassion. As explained to you and your partner on the phone your tenant did not give any notice to our office and has not been able to prove he gave any … More
1/5
GoogleThe communication is so bad numerous of emails and whatsapp msgs ignored
Hi Chrissy, we’re ever so sorry if we’ve missed some communications from you. To be honest the level of enquiries we receive for each properties means we are physically unable to respond to everyone. We truly wish we could which is why we … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Charles David Casson, Chelmsford won Platinum.
