Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsRental Feedback
Michelle at Bonds could not have been more helpful. She effectively managed the process from start to finish meaning our move was hassle free. Nothing was too much trouble and communication was and continues to be excellent. We would not hesitate to recommend Bonds in general and Michelle in particular. Thank you !
Shane · 27 August 2017
Agent replied · 3 January 2018
Hi Shane
Many thanks for your kind words and review. We are delighted that you were happy enough to recommend us and Michelle in particular.
Kind Regards
★★★★★ 5/5
View AgentsOutstanding Letting Agents
Bond Residential came to us highly recommended and they have not disappointed. Our property was let very quickly after only one viewing.
Michelle handled the let in a very professional and yet friendly and approachable manner.
i would certainly recommend Bond Residential to anyone thinking of letting their property.
Richard · 14 August 2017
Agent replied · 3 January 2018
Hi Richard
Many thanks for your wonderful review and recommendation.
★★★★★ 5/5
View AgentsGreat Service
I couldn't decide whether to sell or rent my property and Bonds gave me all the help and advice I needed to make the right decision. They made an anxious process for me very relaxed and manageable and I would confidently recommend using them to anyone......especially Michelle!
Chris · 9 January 2017
Agent replied · 8 February 2017
Many thanks for your for taking the time to share your experience and for the excellent review
★★★★★ 5/5
View AgentsExcellent Service from Bond Residential
In the last two years we have sold a house and rented out a new apartment through Bond Residential. We have received outstanding service from both Graham and Michelle and we would have no reservations about recommending them to our family and friends. A first class service.
Kate · 2 March 2016
Agent replied · 8 March 2016
Hi Kate, thank you so much for taking the time to tell us that our service has been outstanding and for recommending us to your family and friends. It really is appreciated
★★★★★ 5/5
FacebookI chose Bond Lettings to market my new property. I have been really impressed with Michelle and her team. Always informed and kept up to date with progress. I have good tenants and I feel confident these have been vetted properly by Bonds.Thanks Michelle.
Dean · 20 April 2017
Agent replied
Hi Dean, we really appreciate your comments and are delighted to have been of assistance. We have passed your feedback on to Michelle????
★★★★★ 5/5
View AgentsThe service provided by Michelle, has been very professional, efficient and friendly. She has kept us up to date with all developments from the first viewing through to our tenants moving in. A pleasure to deal with and I would highly recommend Bond Residential
Samantha · 12 February 2016
Agent replied · 15 February 2016
Hi Samantha
Many thanks for your kind words and excellent review, I will ensure your comments are passed onto Michelle and am delighted to hear that you would recommend our services.
★★★★★ 5/5
View AgentsA very impressive service from the Bond Residential team who were always very professional and kept us informed at every step of the way.
We would like to thank Lee and the team and would recommend their services.
Andrew · 4 October 2016
Agent replied · 7 October 2016
Hi Andrew
We hope you are settling in to your new home and would like to say thanks for taking the time to post a review of your experience of buying a home with us. We have passed on your thanks to the team and appreciate you recommending our services. If we can be of any assistance in the future then please do not hesitate to get in touch again.
Warmest regards
★★★★★ 5/5
View AgentsSeller in Chelmsford
Bond were excellent from start to finish. Chris was always at the other end of the phone and worked exceptionally hard to push the sale through. A great local agent who i would highly recommend.
Andrew · 18 December 2015
Agent replied · 21 January 2016
Many thanks for taking the time to post this review Andrew, we are delighted to hear you were happy with the service we provided and hope you have settled into your new home now.
★★★★★ 5/5
View AgentsExcellent customer service
I would highly recommend Bond Estate Agents in Chelmsford and cannot praise the company enoujgh. Excellent customer service and any queries dealt with quickly. If you are renting ask for Michelle who is fantastic!!
And · 1 October 2015
Agent replied · 17 November 2015
Many thanks for the excellent review and feedback. Michelle and the team really appreciate it
★★★★★ 2/5
View AgentsBad experience on Closing of the Rent Agreement
My daughter rented a property from Bond residential and despite cleaning the property at the end of the year, was told we needed to get it "professionally" cleaned..
When asked for the report of the previous "professional" cleaners I was told it was not cleaned professionally before the letting but we were still forced to pay for the cleaning service although I offered to clean it myself.
They deducted the cost of "professional" cleaning from my deposit even though I was not allowed to see the results. I have no idea if it was ever conducted, I only know that I paid for it !
My advice for any future renter from Bond - do not expect to get your full deposit back !
Colin · 12 January 2018
Agent replied · 15 January 2018
Hi Colin
As you are aware a letting agent is unable to make any deductions from the tenants deposit without these first being agreed by the outgoing tenant. We have written confirmation in an email from you agreeing for the professional clean to be carried out and the balance of your deposit to then be returned. Had you been unhappy with this then as you were informed at the time the matter would have gone into dispute and the deposit funds would have been held by Deposit Protection Scheme until the matter was resolved by the arbitration department of DPS.
It is therefore very disappointing that you felt it necessary to review Bond Residential service based on something that we have no control over.
★★★★★ 1/5
View AgentsExtremely disappointing
What should have been an extremely straight forward process (no chain) became a long and drawn out process (nearly 6 months), whereby the agent appeared to have no control or knowledge as to where things were at. Once my offer had been accepted, I continued to receive marketing emails on recent property added from the agent, and unsubscribed three times before the emails stopped. On completion, the agent did not have the keys to the property for me to collect, and I had to chase with three phone calls for the keys/previous owners to be located.. On my first visit to the property as the owner, I was then faced with a leak, resulting in a damaged ceiling, carpets (which on initial viewings were in great condition) that were damaged and stained and I have subsequently had to re-carpet the property, and a box of used needles which I am still trying to arrange collection of. Clearly no checks had been completed. All in all, I am extremely disappointed with the service received..
Kerrie · 6 October 2017
Agent replied · 10 October 2017
Hi Kerrie
We are really disappointed to hear of the issues you have experienced. As you will see from our reviews this is highly unusual and is actually the first ever 1 star review we have ever received.
As selling agents we are not responsible for the condition a property is left in by the previous owners and we thought this is why you actually viewed the property again to check the condition before you exchanged contracts.
If you would like to contact us directly we will be happy to look into the other issues you have raised in more detail.
★★★★★ 5/5
View AgentsPrompt, Efficient and Proactive
Chris Carline did a great job communicating with myself as purchaser and my solicitor too. If I were to sell a property his work has put Bonds at the top of my list.
Paul · 18 December 2015
Agent replied · 21 January 2016
Hi Paul
Many thanks for taking the time to post such a positive review. We are delighted to hear that we are top of your list in Chelmsford whenever you need to move again.
★★★★★ 5/5
View AgentsFantastic service on sale and purchase
We sold our house and purchased a new one through Bond. They were outstanding from start to finish. Everyone that we came into contact with was efficient, helpful and thorough. They knew exactly how to market the sale of our house and it was marketed and sold with 48hours! Throughout, we were made to feel that our sale and purchase were important to them and they kept us updated and answered questions, emails and phone calls faultlessly. The service was beyond our expectations and we would certainly use Bond again and recommend them.
Lee · 16 April 2017
Agent replied · 30 May 2017
Hi Lee
Firstly please accept my apologies for the delay in responding to you. We always like to thank clients that take the time to review and share their experiences with other potential clients.
We are delighted to hear we exceeded your expectations and hope you will be happy in your new home for many years to come. Obviously when the time comes we will be more than happy to help you again.
Many thanks
★★★★★ 5/5
View AgentsKept me informed every step of the way
After a long drawn out sale due to the buyer we have reached the end and I can't recommend the team at Bond residential enough. Most of the time they would keep me in the loop more than my solictor and did everything they could to keep the sale going through as quick as they possibly could. This is the second time I have used them and once again am not disappointed from start to finish professional and friendly and always at the end of the phone if I had a queary.
Thank you for all the hard work and pushing the sale through
Cara · 15 September 2016
Agent replied · 27 September 2016
HI Cara
We really appreciate your kind words and for also trusting us to help you sell for a second time. Its great to hear you were not disappointed with the service again. We look forward to making it 3 in row in the future!
Thanks from all the team
★★★★★ 5/5
FacebookPurchased house through Bond Residential at the back end of 2014. My initial contact was via phone and registering my interest in the type of property i was looking for. The initial house we inquired about had fully booked up their viewing spots. I let the agent know what we were looking for and if a viewing slot became available then to let us know. The next day i was contacted regarding another property that was not yet fully listed on the market. We had first viewing of the property and organised a second viewing two days later, after which we made an offer. I was constantly kept up to date by their helpful and friendly staff and felt like they genuinely cared about my purchase. Would recommend to anyone purchasing a new house, in particular the Chelmsford branch whom i have nothing but praise for. Considering this was my first time buying a property, between Bonds Residential and my solicitors, it was more straightforward than i could imagine.
Tom · 14 July 2015
Agent replied
Good Morning Tom, many thanks for your kind comments and we are delighted to hear you were happy with everything. Thanks from all the team
★★★★★ 4/5
View AgentsMichelle was very professional
Michelle was professional from start to finish.
As a first time Landlord she took me through the process, aiding me whenever needed, going that extra mile on many occasion.
Simon · 10 June 2016
Agent replied · 7 July 2016
HI Simon
Many thanks for your kind words and taking the time to review our service. We may be biased but we certainly think Michelle is a real star too!
★★★★★ 5/5
View AgentsMichelle gave a very professional but personal service
Bond residential and in particular Michelle Goodwin were always extremely helpful in finding a tenant for our property.
We would not hesitate to recommend them.
Julie · 8 April 2016
Agent replied · 11 April 2016
Good afternoon Julie
Many thanks for taking the time to review our service and company. We are delighted to hear you were pleased with the service you received and will pass on your comments to Michelle and the rest of the team.
Many thanks
★★★★★ 5/5
FacebookWe were very happy with the excellent service we received from Bonds residential. Michelle was extremely helpful and very friendly and made the whole process of securing the property painless. This was mainly achieved through great communication skills and always promptly returning our calls and emails.
We cannot recommend highly enough.
Many thanks
Mark and Gemma
Gemma · 26 April 2017
★★★★★ 4/5
View AgentsGreat service from Michelle
Michelle provided a great service in finding me a new tenant. Always friendly and helpful answering any questions or concerns I had.
Anonymous · 16 May 2016
Agent replied · 18 May 2016
We are delighted to hear you were really pleased with the service that Michelle provided you. Thanks for taking the time to provide us your review
★★★★★ 5/5
View Agentshappy customer
Please thank Chris & his team for their professional, yet personal service. They are a credit to Bond Residential
Thanks
Robin Jarvis
Robin · 31 March 2016
Agent replied · 11 April 2016
Hi Robin
Many thanks for taking the time to review our service and we will pass on your message of thanks to the team.
Kind regards
★★★★★ 5/5
View AgentsFirst class agent
Excellent service received from Michelle in Lettings - her efficient, thorough and personable manner made the whole experience simple and stress free.
Sally · 22 March 2016
Agent replied · 26 March 2016
Good afternoon Sally,
Many thanks for taking the time to provide us with such positive feedback about our service. We look forward to helping you again in the future.
★★★★★ 5/5
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★★★★★ 5/5
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Ayanda · 2 September 2022
★★★★★ 5/5
View AgentsProfessional, always contactable, hard working and customer focused
As a buyer of a property sold by Bonds, their customer service and high work rate to get the sale negotiated, progressed and contracts exchanged was well above what we expected from an agent. The staff were all swift in responding to enquiries and very active in expediting the process with other parties.
Jethro · 24 May 2017
Agent replied · 30 May 2017
Hi Jethro, many thanks for taking the time to review your purchase experience with Bond Residential. The team and I are delighted to hear we have exceeded your expectations and hope you will be very happy in your new home.
Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
