8 reviews from buyers, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsPurchase of home in Chelmsford
At all times dealing with the staff at Bond, I found them polite, efficient, helpful and diligent. Any messages were passed onto the correct person ALWAYS. Very professional company and staff. Without doubt my biggest gratitude goes to Chris Carline who in my opinion did above and beyond what I would expect from an estate agent. His alertness and resourcefulness made a significant difference in my purchase. Would recommend to anyone and everyone. When it comes to selling my home I am only going to Bond. Thanks to all at Bond.
Ian · 2 August 2016
Agent replied · 27 September 2016
Hi Ian
Sorry for our delayed reply, many thanks for taking the time to share your thoughts and experiences with others. It is always great to hear when our staff and service exceeds customers expectations. We look forward to helping you again in the future.
★★★★★ 5/5
View AgentsThe service was brilliant , I would definitely recommend them and use them again
They (Jack Wilson) was the one person that kept us informed throughout the whole process- often picking up and giving us information that made our life easier and less stressful. He often took on board enquiries to help us even though there was no payment in it for him - he was just so committed to excellent customer service. thanks you jack - sorry for the delay in responding.
Rajini · 22 March 2018
Agent replied · 29 March 2018
Hi Rajini
Many thanks for taking time to share your experience with others. I am delighted to hear that Jack provided you with an excellent experience and will certainly pass this feedback on to him for you.
Kind regards
Steve Wiggins, Director
★★★★★ 5/5
View AgentsA very impressive service from the Bond Residential team who were always very professional and kept us informed at every step of the way.
We would like to thank Lee and the team and would recommend their services.
Andrew · 4 October 2016
Agent replied · 7 October 2016
Hi Andrew
We hope you are settling in to your new home and would like to say thanks for taking the time to post a review of your experience of buying a home with us. We have passed on your thanks to the team and appreciate you recommending our services. If we can be of any assistance in the future then please do not hesitate to get in touch again.
Warmest regards
★★★★★ 1/5
View AgentsExtremely disappointing
What should have been an extremely straight forward process (no chain) became a long and drawn out process (nearly 6 months), whereby the agent appeared to have no control or knowledge as to where things were at. Once my offer had been accepted, I continued to receive marketing emails on recent property added from the agent, and unsubscribed three times before the emails stopped. On completion, the agent did not have the keys to the property for me to collect, and I had to chase with three phone calls for the keys/previous owners to be located.. On my first visit to the property as the owner, I was then faced with a leak, resulting in a damaged ceiling, carpets (which on initial viewings were in great condition) that were damaged and stained and I have subsequently had to re-carpet the property, and a box of used needles which I am still trying to arrange collection of. Clearly no checks had been completed. All in all, I am extremely disappointed with the service received..
Kerrie · 6 October 2017
Agent replied · 10 October 2017
Hi Kerrie
We are really disappointed to hear of the issues you have experienced. As you will see from our reviews this is highly unusual and is actually the first ever 1 star review we have ever received.
As selling agents we are not responsible for the condition a property is left in by the previous owners and we thought this is why you actually viewed the property again to check the condition before you exchanged contracts.
If you would like to contact us directly we will be happy to look into the other issues you have raised in more detail.
★★★★★ 5/5
View AgentsPrompt, Efficient and Proactive
Chris Carline did a great job communicating with myself as purchaser and my solicitor too. If I were to sell a property his work has put Bonds at the top of my list.
Paul · 18 December 2015
Agent replied · 21 January 2016
Hi Paul
Many thanks for taking the time to post such a positive review. We are delighted to hear that we are top of your list in Chelmsford whenever you need to move again.
★★★★★ 5/5
View AgentsProfessional, always contactable, hard working and customer focused
As a buyer of a property sold by Bonds, their customer service and high work rate to get the sale negotiated, progressed and contracts exchanged was well above what we expected from an agent. The staff were all swift in responding to enquiries and very active in expediting the process with other parties.
Jethro · 24 May 2017
Agent replied · 30 May 2017
Hi Jethro, many thanks for taking the time to review your purchase experience with Bond Residential. The team and I are delighted to hear we have exceeded your expectations and hope you will be very happy in your new home.
Many thanks
★★★★★ 5/5
View AgentsVery informative
Friendly agent and keeps you up to date with information
Stuart · 13 November 2015
Agent replied · 17 November 2015
Hi Stuart,
Many thanks for taking the time to review our service and we hope you will be very happy in your new home.
★★★★★ 5/5
View AgentsHighly recommend
Rating only, no written review.
Sophie · 10 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
