Abbotts Chelmsford reviews

★★★★★ 1/5

Trustpilot

We had a terrible experience trying to…

We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.

A · 20 July 2021

★★★★★ 1/5

Trustpilot

Surveyor given keys to walk through house with occupant in bed

My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate

Jeanette · 23 February 2021

★★★★★ 5/5

Google

Fantastic estate agents! Great communication and really easy to deal with. One of the employees Bukola inparticular was very pro active, and worked really hard to get everything processed quickly and efficiently. Also Ben who works in the same branch was equally as helpful. Definitely recommend them to anyone else. Thanks again guys!

Max · 14 June 2019

★★★★★ 1/5

Google

Horrible experience using this letting agent. Avoid.

Katie · 24 September 2024

★★★★★ 5/5

Google

A big thank you to Ben and the lettings team at Chelmsford (branch), for their excellent communication, honesty and meeting deadlines as agreed. We will certainly use them again and recommend them to our family and friends. : )

Fresh · 14 June 2016

★★★★★ 1/5

Trustpilot

Do not go with this estate agent

Do not go with this estate agent. Got email wrong and contract didn't arrive, photographer turned up with no PPE on and walked into my house, photos mediocre but attention to detail dreadful, took a week for photos to arrive, didn't offer a sale board, house of market for a week no intetest but didnt call any one. Was after a property also with them. No communication dreadful service. Property I put the offer in for I think has now been taken off market and not even a courtesy call to tell me.

Sarah · 23 August 2020

★★★★★ 5/5

Google

From start until move in day Ilya and Abbotts were great. Ilya’s communication was great and very prompt. Top drawer all round

James · 15 November 2023

★★★★★ 5/5

Google

Amazing team, excellent service delivery. I got my property with no hassles. Good job guys !

Oladayo · 14 March 2024

★★★★★ 1/5

Trustpilot

Do not fall for their sales pitch

Do not fall for their sales pitch. They were the only estate agents that wanted to charge a £149 upfront fee even though i provided them with professional photos. They told me they had a specific buyer lined up for my property. Months later and not 1 viewing. They now ignore my emails and even though my contract is for multi agent, have told me I will have to pay a their fee if another agent sells in the next 2 years. AVOID USING THIS COMAPNY

Andrew · 15 May 2020

★★★★★ 1/5

Google

Had to contact them three times to get a viewing, upon viewing, despite putting in instant interest, made to wait two days and the last on the list. Don't recommend these jokers for rentals at all.

Andy · 13 June 2022

★★★★★ 5/5

Google

They’re very agile and helpful, the whole process was done within the course of a week! Many thanks! Irem

Irem · 15 November 2023

★★★★★ 1/5

Trustpilot

Wouldn't use them if there was only one Estate Agent...in the world.

I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.

Edd · 6 September 2018

★★★★★ 5/5

Google

Sold a property with Jack at the Chelmsford office. Despite all the issues with the pandemic it was a really great service. Communication was excellent and he made sure all parts of the chain were together. Excellent.PositiveResponsiveness, Professionalism

Mark · 25 October 2021

★★★★★ 5/5

Google

Have nothing but positive things to say about our experience with Rob at Abbotts Chelmsford. Quick to respond, friendly and communicated with us every step of the way in getting our dream property. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value

Claire · 25 October 2021

★★★★★ 5/5

Google

Joe from Abbot's was absolutely excellent for us. We got our first choice apartment at the price we wanted. Excellent service!

Hamish · 17 August 2023

★★★★★ 1/5

Google

This real estate agent really bad service just i call the them asking for a house to rent hi just asking questions I answer all questions and hi hung up the phone and i call them several times they don’t answer call 🤬🤬🤬 …

Muhammet · 13 June 2020

★★★★★ 1/5

Trustpilot

So very Bad.

So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.

AGIUS · 27 July 2018

★★★★★ 1/5

Trustpilot

Unacceptable service

If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.

Heike · 23 March 2018

★★★★★ 5/5

Google

Very pleased with the service provided by Rob/ Ben at Abbotts Chelmsford. Good communication by phone and email at all times, and always unfailingly polite. The whole rental process went very smoothly.PositiveResponsiveness, Professionalism

Jane · 13 June 2022

★★★★★ 5/5

Google

Beautiful experience, the staff are amazing and willing to help.

Ngozi · 17 March 2024

★★★★★ 5/5

Google

We fully recommend Abbotts Lettings in Chelmsford. We have had a great service from them. I was heavily pregnant when I was searching for a home for my family. I had travelled down from Scotland with my mother as support, we only 3 days available. My husband and I were actually relocating from Ireland. When we found our ideal home with Abbotts, the lettings team were highly professional, paid attention to our needs, and provided a personalised service. The team went out of their way to make our move as easy as possible, and stress free. We are truly grateful, and very impressed. We are still customers! Nothing is or was ever too much trouble. The property management team are also very helpful, and professional in sorting out any maintenance issues. Thank you!

Laura-Lee · 14 June 2016

★★★★★ 5/5

Google

Beautiful experience, the staff are amazing and willing to help.

Ngozi · 14 March 2024

★★★★★ 5/5

Google

Had some very positive and professional communications with Dean and Scott whilst going through the process of buying my first home. All communications very clear and timely and during what was a brand new process for me, no question was too stupid.

Matthew · 13 June 2020

★★★★★ 1/5

Trustpilot

Incredibly disappointing service

Incredibly slow and disappointing service

Shaista · 29 July 2025