Abbotts Chelmsford reviews

★★★★★ 5/5

Google

Amazing workers. Chloe and Ben were being very helpful for our rental process. Looking forward to move in to this new place!

T · 13 June 2022

★★★★★ 5/5

Trustpilot

Thank you to Mr Sharma & Abbott’s

I would like to say thank you to Mr Sharma & Abbott’s for helping me find tenants for my old family home. He was very responsive and helpful during the process and would recommend Abbott’s to any other landlord looking for a smooth transition from start to finish. Mr Sharma is a very good man.

Jason · 5 April 2022

★★★★★ 1/5

Google

Absolutely outraged by the check out service provided here. No deposit or communication received, 5 weeks after leaving property. I would steer clear of this company as the process of receiving your deposit back are non existent. The communication is so poor, that they are breaching every clause of their contract. I had to put 1 star but it deserves -10 stars. I will be seeking legal advice so please ensure before you rent of these guys that check out other more ethical companies.

Leanne · 13 June 2020

★★★★★ 5/5

Google

I have resenly rented a property in Chelmsford and I can honestly say that dealing with Abbotts has been first class, my agent was Jessica and from the first phone call I made to Abbotts was to Jessica a lovely young lady who is well on top of things with updates, information and keeping me in touch with what's happening and when, they even carry out follow up calls after you have moved in to check all is well. I would totally recommend Abbotts to anyone looking to rent, friendly helpful service.

Lee · 13 June 2020

★★★★★ 1/5

Google

I have been trying and trying to get permission from my landlord now for 3 months to sort out the state of the flat I'm letting through abbotts. Left many messages and spoken to 3 people and no response on this matter at all from Abbotts regarding my questions or requests and its costing me money each month due to not being able to fit a smart meter.NegativeResponsiveness

Ty · 13 June 2022

★★★★★ 5/5

Google

Outstanding customer service, Fast response, Professional staff. In particular David Tupper and his team always helped us to solve any problem / issues with our property. So we are really satisfied! thanks!

Ricardo · 14 June 2019

★★★★★ 5/5

Google

Splendid service from Scott Cracknell. Our property sold within 2 weeks after disastrously being on the market unsold for 5 months with another local Estate Agent. From the outset their attention to detail was very reassuring, and the printed sales brochure they produced represented the property very accurately and in great detail and clarity. We appreciated the attention not only from Scott but the other staff members when he was absent. They were always cued up on the latest information and where we were in the process. They ensured that our sale went through as fast as possible, and Scott monitored the transaction with our buyers to completion. Very satisfied, thank you.

Roy · 14 June 2019

★★★★★ 5/5

Google

I have used a lot of estate agents in the past but none compare to Abbott's, Chelmsford. I was recommended by a friend and was introduced to Ben and Bukola who were fantastic, instantly they built a quick relationship with me their efficiency in dealing with my requests, by either telephone or email were second to none nothing was too much to ask which made me feel at ease. I cannot recommend them enough, the professionalism and ability to go the extra mile was really appreciated by myself. I will be using the services again for sure.

Tom · 14 June 2019

★★★★★ 5/5

Google

Recently used Abbott's, Chelmsford and this being my first experience with them and it definitely wont be my last they are a fantastic letting agency. My problems were addressed quickly and efficiently. I dealt with two main port of contacts these being Ben and Bukola both of them very proficient and nothing was too much to ask, they found me a professional tenant very quickly . I've had a really positive experience and would not hesitate to recommend their services, Hope to deal with them again soon.

Sean · 14 June 2019

★★★★★ 5/5

Google

Very pleased with the collaboration with this agency. I was looking for an apartment to rent in Chelmsford. The team is efficient, communicative, and dedicated to helping you. I want to particularly highlight their employee, Ilya. He's a young guy but very responsible, communicative, and customer-oriented. Highly recommend to everyone.

Sergey · 15 November 2023

★★★★★ 5/5

Trustpilot

Joanne from the Thorpe Bay office has…

Joanne from the Thorpe Bay office has been very helpful,

Linda · 6 May 2026

★★★★★ 1/5

Trustpilot

Another week waiting for my overpaid…

Another week waiting for my overpaid rent. It's a complete shambles of a company. Liers and absolute scammers. They can't locate a payment by a landlord. Joke. They deserve to be shut down for good. -10/5

Mateusz · 23 September 2025

★★★★★ 5/5

Google

Adam Tanner made everything very simple and easy to follow, he also helped gain a higher mortgage than originally anticipated in order to secure our first home. Would recommend highly

David · 14 June 2019

★★★★★ 1/5

Google

Always mistakes around and am only 4 months tenant, today back home 8:30 pm after I left 8 am , agency visit the property for reason and they left front door unlocked , conservatory door open and light on stairs on 😡 that’s very bad …

Piyo · 14 January 2024

★★★★★ 5/5

Google

Great service, made our move very easy considering we are first time renters. Bukola was very helpful and made our move go as smoothly as possible.

Adam · 13 June 2020

★★★★★ 5/5

Google

Chloe at Abbotts has been incredibly helpful in helping me to rent a property! From fast responses to queries, to being friendly and professional down the phone, she has made the entire process quick and seamless. For something that can usually be quite stressful, I've been surprised by how easy and stress free the whole process has been! Would definitely recommend :)

Jemima · 13 June 2022

★★★★★ 5/5

Google

I have recently let a property with Abbotts and the service I received was absolutely fantastic. Bukola and Ben were extremely helpful and professional throughout. Highly recommend.

T · 14 June 2019

★★★★★ 5/5

Google

I had a very positive experience with this agency from the moment they showed me the flat up until I got the keys. Really pleased with them and I would highly recommend them! Very positive attitude and really friendly chaps

George · 14 March 2024

★★★★★ 1/5

Trustpilot

Disgusting Treatment from Abbotts King’s Lynn

LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

Darren · 29 August 2023

★★★★★ 5/5

Google

Very professional and quick to respond to any enquiries. Rob was very helpful when viewing the property.PositiveResponsiveness, Quality, Professionalism

Luke · 13 June 2021

★★★★★ 5/5

Google

Dean and Scott were brilliant. We have been trying to buy a house for over a year and these guys made it happen! Thank you.

Grace · 14 June 2019

★★★★★ 5/5

Google

Brilliant service and helped me to let my first home. Ben was excellent throughout the whole process and maintained good communication with me. Would highly recommend!

Sophie · 14 June 2018

★★★★★ 5/5

Google

Rented a property with Abbott’s for 2 years and they have always been extremely professional and Helpful. Especially Ben Kendall. Definitely recommend.

Emma · 14 June 2019

★★★★★ 5/5

Trustpilot

Abbotts Ely 5 * service

I would like to thank Jack and Pat from the Ely branch for all their help in securing my property. They made the process easy and quick, responding to queries the same day. I would not hesitate to use them again.Lisa - Witchford

Lisa · 22 February 2022