Abbotts reviews

★★★★★ 5/5

Google

Absolutely amazing company and amazing workers. Chloe and Ben were absolutely fantastic in helping us with our rental property, especially when we had a few issues they both were just incredible. Could not fault this company one bit, definitely our favourite estate agents we have been with

Tanya · 13 June 2022

★★★★★ 5/5

Google

Excellent service from the Chelmsford Branch. Dean kept me informed at every stage of the sale of my property. Whilst it took much longer than I'd anticipated, Dean worked hard to push things along. Exchanged today - hooray!! Would highly recommend Abbotts - very professional and friendly service.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 25 October 2021

★★★★★ 5/5

Google

Abbotts assisted with our first home purchase just before Christmas. Sophie was amazing throughout, updating us constantly and easily contactable which is exactly what you want when you're unsure on the whole process. Can't recommend enough.

N · 13 June 2023

★★★★★ 5/5

Google

We had an exceptionally good experience selling via Abbotts. We were selling an inherited property following a bereavement and Abbotts were sensitive, helpful, professional and honest throughout the process. …

Grahame · 16 October 2025

★★★★★ 5/5

Google

Been renting around the Chelmsford area a few years now but this was my first time using Abbott’s. Would like to thank Ben and Bukola for all the help they gave. They were both very professional and got back to me right away with any questions I had. Will always be using Abbott’s in the future. 5 stars!

George · 14 June 2019

★★★★★ 5/5

Google

A big thank you to all at ABBOTTS especially Gary & Sophie, Gary always available & helpful through some difficult moments, both always positive& kept us going through trying times.Would definitely recommend

Terry · 17 August 2023

★★★★★ 5/5

Google

After a recent transaction with this branch I have to say I found the staff, especially Gary, Dean and Sophie, incredibly helpful and professional. Also the mortgage advisor Adam was a life saver. Will definitely be looking to visit again.PositiveResponsiveness, Professionalism

Hugh · 25 October 2022

★★★★★ 5/5

Google

Chloe has been wonderful in helping me and my partner find a property to rent. From start to finish the process has been smooth and quick with all of my question’s answered promptly!

Kasey · 13 June 2023

★★★★★ 5/5

Google

Excellent service from the Lettings Team at Abbots. Tyrone and Olivia guided us through the complete process of renting out our property. …

Nigel · 16 November 2025

★★★★★ 5/5

Google

Chloe and Ben were really helpful and I would say quite fast and proactive in responding and addressing to my queries. Its my first rented apartment in UK and the experience is hassle-free and really pleasant so far. I strongly recommend them.

Rohan · 13 June 2022

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 5/5

Google

Faultless service from Scott, Dean & Leon. We would have a call straight after every viewing with feedback, the communication from start to finish was fantastic, between them they all knew what was going on every step of the way. Would highly recommend Abbots Chelmsford to anyone looking to sell or buy a property.

Aaron · 14 June 2019

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with.

Josh · 26 June 2025

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025

★★★★★ 5/5

Google

We had such a swift and professional experience that made the transition much easier. Joe is very helpful and always at had to answer any questions.

Marcia · 16 September 2023

★★★★★ 5/5

Google

Thank you very much, Ilya and Joe were very helpful in completing all the documents and we could move in within a week.

Valeriia · 15 November 2023

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 5/5

Google

I wish to thank Jessica and Ben for all the help they have given me on renting a property through them, they have been very professional and helpful, and always on hand if I had any queries. So thankyou to you bothPositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 13 June 2021

★★★★★ 5/5

Google

OLIVIA HAS A VERY GOOD CUSTOMER SERVICE,THANK YOU FOR MAKING OUR MOVING INTO OUR APARTMENT A REALITY Xxx

Elsie · 27 November 2025

★★★★★ 5/5

Google

Joe and Ilya from Abbotts Chelmsford were really helpful with our renting experience. Thank you

Anu · 13 April 2024

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything .

Jessica · 10 December 2024

★★★★★ 5/5

Google

Very polite, friendly and helpful. Jack was exceptional at keeping us informed at all stages. He impressed us with his positive attitude, working hard to find us a buyer when our first sale fell through. Using Abbott’s was money well spent.PositiveResponsiveness

Denise · 25 October 2021

★★★★★ 5/5

Google

I am really pleased with the customer service i received. Any questions i had were answered promptly. I was wished good luck and the sincerity felt genuine and personal. I would recommend their services and would also like to thank Bukola for making it all go smoothly.

Stan · 13 June 2020