Abbotts reviews

★★★★★ 5/5

Google

Adam was excellent. He helped me with my mortgage while purchasing my first home (which was a shared ownership). He communicated directly with my solicitors and kept me updated and calm at all times, explaining the process step-by-step. Would highly recommend Adam to my friends & family.

Charlie · 13 June 2020

★★★★★ 5/5

Google

Jessica was very helpful in finding a rental property for my sister-in-law and very friendly and easy to deal with,Keeping in contact with my partner Paul and meeting them at the property. She made the process very simple. We definitely recommend the rental side of this business

Karen · 13 June 2020

★★★★★ 5/5

Google

I was looking for a property to rent and found one through Abbotts. Chloe has been very helpful throughout the process and has made me feel very comfortable with the stresses of renting my first property.

David · 13 June 2022

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021

★★★★★ 5/5

Google

I'm very happy with the service provided by Abbots. Olivia and Tyrone are always very efficient and professional.

Nick · 28 October 2025

★★★★★ 1/5

Trustpilot

My son and his young family have been…

My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.

Julie · 21 June 2019

★★★★★ 1/5

Trustpilot

Mildenhall - No communication & false hope

Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.

Tom · 11 May 2019

★★★★★ 5/5

Google

Chloe is great. She helped us to find property while it is very difficult to find a property that time. Highly recommend Abbotts.

Manami · 13 June 2023

★★★★★ 5/5

Google

I have received excellent service from Sam,Sean and Ben. They reply very swiftly to my phone calls,texts and emails and have gone the extra mile for requests out of the normal remit. The managed rate is both reasonable and extremely competitive. I would certainly recommend Abbotts as it had previously been to me. My tenancy agreement has now ended at the moment but I would like to take this opportunity to thank Ben and Sam once again for their assistance during the last year and hope to use their services again in the future.

Ann · 14 June 2017

★★★★★ 1/5

Google

Ammendment to original review post move in date - the worst experience of moving property I have ever had, the property was handed over in an appalling state upon move-in day. A promised professional clean was not performed, building dust, and 'finishings' abysmal. The check-in Inventory performed by Abbotts upon the same move-in date morning, failed to alert us to a blatant gas leak and faulty meter we identified an hour afterwards - items that were tested and listed as functioning do not. At our own personal expense/time we have had to bring the property to a semi livable state, still without a functioning bathroom and electric hob all 'brand new' and 'excellent condition'. Good at selling the dream but poor at ensuring the tenancy is viable after monies are taken. Do not rent with a small child from Abbotts, it has been one disappointed after another and simply at times unsafe.

Natalie · 13 June 2022

★★★★★ 5/5

Google

Such a pleasure to have dealt with! Rob made the whole experience of sorting out a rental so easy! Communication was excellent no problems, can't express how helpful compared to other agents! Can't thank you enough!! Highly Recommended!!!

Laraine · 13 June 2021

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY Used this…

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

Andrew · 27 July 2024

★★★★★ 5/5

Google

Thank you so much Ilya for helping us to rent a lovely flat.

Veronica · 16 October 2023

★★★★★ 5/5

Google

Great experience from start to finish with Rob and Ben at Abbott's Chelmsford. Great service, explained things simply and professionally and found us great tenants quickly. Thanks Rob and Ben.PositiveResponsiveness, Professionalism, Value

Jon · 25 October 2021

★★★★★ 5/5

Google

Chloe has been amazing. From start to finish she’s been so helpful and reassuring. Thank you!

Katie · 13 June 2023

★★★★★ 5/5

Google

Chloe has been excellent in dealing with myself & my partner into renting a property. 5* star service & great communication. Thanks and well done Chloe!

Dolly · 13 June 2022

★★★★★ 5/5

Google

Excellent service from the team at Abbotts, helped me rent the perfect place all the way from South Africa. Everything was as promised when we arrived. Can reccommend them to anyone who is in the market for a home.

Gabs · 14 June 2019

★★★★★ 1/5

Google

Appalling level of service. I have been letting my property for 2 years with Abbotts and was assured the first inspection was completed. I didn't feel the need to follow up with this, as I pay for a 'managed' service so wanted to reduce my time spent and in turn additional stress. It has now come to light when asking for evidence of this (due to the tenants reluctance at me coming with a contractor to fix something) that no inspections have been made. Even more frustrating is that no apology has been made, just ignored emails and calls. It is now being investigated by the internal complaints department prior to the Property Ombudsman. Through Abbotts negligence my property I expect will now have significant damage. Abbotts also asked if I wanted a boiler service through their contractor but I informed them I had already organised this myself. My plumber arrived only to be told that the boiler had been serviced as the tenants had assumed the contractor Abbotts had sent, was my plumber. Abbotts then tried to make me pay for this, despite it being their own error through overlooking my email and me still having to pay my plumber. I decided to get the property valued, sales team called only to get myself mixed up with the tenants and my name wrong. This wouldn't normally be a major issue but when you want to trust someone to sell something of such value and a professional service to enhance the sale of your property this isn't very re-assuring......my advice on both sales and lettings......go elsewhere.NegativeResponsiveness, Quality, Professionalism, Value

Andrew · 17 June 2021

★★★★★ 5/5

Google

Had the best experience with Abbots Chelmsford. Everything was easy and straight forward from the beginning. Rob was really helpful and attentive, couldn’t of asked for a better service. Thank you againPositiveQuality

Danielle · 13 June 2021

★★★★★ 5/5

Google

Jack dealt with the sale of our property in Chelmsford, which was not an easy task. So often the experience with an estate agent is a frustrating one, but Jack and Abbotts were totally professional and kept us up to date with all movements and developments, not having to fight for communication is one of the most important things when trying to sell a home. We intend to use Jack and Abbotts again for another sale shortly, so this could not be a better recommendation.PositiveResponsiveness, Quality, Professionalism, Value

Alan · 13 June 2021

★★★★★ 5/5

Google

The service at Abbotts Lettings in Chelmsford was great, very professional and friendly. They were also happy to help with any questions and made the move in really easy. Bukola and Ben are a great team.

Sally · 13 June 2020

★★★★★ 5/5

Google

Megan and Jack were great. We had a ton of viewings and a top offer within a few weeks. Highly recommended and very competitive fees.PositiveProfessionalism

Nick · 13 June 2022

★★★★★ 5/5

Google

I was really impressed at the speed and turn around from Abbott’s. Very professional, very thorough, and an agency I would definitely recommend. Thanks to Rob and the teamPositiveQuality, Professionalism, Value

Egyptian · 13 June 2021

★★★★★ 5/5

Google

Dean is a top guy. Excellent service throughout what was to be a difficult, lengthy lease hold sale, though no fault of Abbotts. Legal and lenders being exceptionally picky but got there in the end.

Alexander · 13 June 2020