Every review we hold for the Cheadle office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor Management & Communication.
Unfortunately my experience with Plumlife has soured this passed year. Having previously had no major issues , Plumlife have this year caused confusion and frustration that I feel could easily have been avoided.
Bethany · 1 April 2026
Agent replied · 27 May 2026
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
GoogleCompleted last week on a shared ownership resale purchase, whole process took around 4 months but is kind of expected on a shared ownership. Would like to mention Lee Westwell as he’s been really helpful during all the process and following up on each side when things went quiet. I felt that he was working for our side and the vendor’s, and not only for the vendor’s like usually happens with regular estate agents. Overall really happy and got a lovely house :)
Miriam · 16 November 2024
Agent replied · 23 November 2024
Hi Miriam, so pleased everything went through and enjoying your new home. Shared ownership sales can be complex, hence the reason why specialize in this field. It's great to hear that Lee dealt with everything in such a helpful and professional way. Thanks again Phil Robinson
★★★★★ 5/5
TrustpilotIan Burns- Outstanding
Ian was absolutely brilliant from the very first meeting to handing over the keys.
Miss · 3 July 2025
Agent replied · 23 September 2025
Hi, thank you for taking the time to share your feedback with us, we will pass your comments onto Ian and the Plumlife team. We'd like to wish you all the best in your new home! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service - especially Ian Burns who was always there to help and had a lot of knowledge, he helped me through the process and would always pick up the phone straight away to help with any questions I had. I didn’t have much knowledge being a first buyer, however Ian eased the process. Thank you
Jodie · 15 July 2023
Agent replied · 16 June 2024
Hi Jodie, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
GoogleFrom start to finish I couldn’t have asked for a better team to help with the purchase of my first house. Due to the fact this was my first time buying I was very new to the whole process, and this is where Plumlife move really showed their value as they explained everything in a way that made sense to me and answered any questions and queries promptly. All very friendly and understanding and there is no long waits on the phone so you can get through to who you want to speak to very easily which I found very helpful. I would like to put In a special mention for Lee Westall who specifically was assigned to me and I’m very greatful of this because from start to finish the level of communication was absolutely spot on and there was no lengthy wait for a reply of him and he explained all of the information to me in a way where I understood. Overall very patient and understanding due to the fact I was pushing for completion promptly and he dealt with this very well.
Chris · 2 November 2024
Agent replied · 28 August 2024
Hi Chris, thank you for the amazing review, we really do appreciate it. So glad the experience of buying your first home, was a positive one. Thanks Phil Robinson
★★★★★ 5/5
GoogleWe had a really good experience securing our resale shared ownership house, the process went as smooth as it could be and all the team was really efficient, special mention to Denise who was always nice and helpful
Miriam · 29 July 2024
Agent replied · 28 August 2024
Hi Miriam, glad everything went smoothly. Thank you for your kind words regarding how Denise dealt with the sale for you. Thanks Phil
★★★★★ 1/5
TrustpilotPoor service charge horrific amounts of money for poor service
The absolute worst company I've had the displeasure of dealing with charged nearly a thousand pounds to have a 6 ft piece of wood fitted to porch by a property maintenance company that are not registered with any governing bodies which wasn't finished off they pay lip service at bestt communication is horrendous at best. They sent general maintenance workers not tradespeople to do repairs, which are just bodged they are just a joke wish I had never bought my home.
Karl · 28 October 2024
Agent replied · 22 November 2024
Hi Karl, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotIan from Plumlife was really efficient…
Ian from Plumlife was really efficient and helpful keeping me up to date with any issues and updates to my property. Ian is still on hand after my completion for support. Really good customer service!
Nicola · 9 September 2024
Agent replied · 23 October 2024
Hi Nicola, thank you for taking the time to share your feedback with us, we're really pleased to hear about your positive experience! We wish you all the best in your new home. Kind regards, Plumlife
★★★★★ 1/5
TrustpilotBuying a brand-new home should be an…
Buying a brand-new home should be an exciting experience, but unfortunately mine has been anything but.
Sarah · 15 July 2026
Agent replied · 22 September 2026
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot. We hope to hear from you soon. Kind regards, Plumlife
★★★★★ 5/5
GoogleI recently brought a home through Plumlife shared ownership and I can’t recommend them enough. Denise has been so helpful from start to finish and the whole process has felt very smooth. Any questions I had were answered quickly and nothing was too much trouble. Thank you very much!
Chloe · 18 November 2023
Agent replied · 15 June 2024
Hi Chloe, i am glad everything went smoothly. I will pass your lovely comments onto Denise. I am sure you will be happy in your new home. Thanks Phil Robinson
★★★★★ 1/5
TrustpilotI wouldn't even give them 1*.
What should have been a straightforward matter turned into months of delays, poor communication, conflicting information, and constant chasing for updates. I was repeatedly passed between teams, given inconsistent false information, and left to do all the work in trying to get answers.
Rachael · 17 August 2026
★★★★★ 5/5
TrustpilotThank You PlumLife Team
We have nothing but praise to give the Plumlife team (Kelly, and most recently Ian) for the smooth process we went through to purchase our property. Both were never too busy to help with questions and offer advice. Also from a handover perspective to Ian it has been seamless. Thanks for all your help guys, we love our new home!
Kofi · 3 January 2023
Agent replied · 16 June 2024
Hello,We're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling.We hope you make lots of amazing new memories in your new home and please, keep in touch!
★★★★★ 5/5
TrustpilotBuying our first home with plumlife
This was our first time buying a new home and not going to lie the process was daunting. But michelle topping and sarah aylott made this process alot more easier and comfortable. When I needed advice they were there to hand on the other end of the phone. They also checked in through out the process to see how we were getting on with the solicitors and if they needed anything from them. From our first initial meet on putting a deposit down to getting the keys we were very impressed with the service we recieved. We now all happy in a our new home so thanks again
Richard · 1 October 2024
Agent replied · 23 October 2024
Hi Richard, thank you for taking the time to share your experience with us. We understand that the thought of buying your first home can be daunting, but we're really pleased to hear that you had a positive experience with Michelle and Sarah! We hope you are loving your new home. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotOur sales advisor was called Ian Burns-…
Our sales advisor was called Ian Burns- we couldn’t praise him enough and sold us our perfect dream home. He kept us updated with everything all along the way and step by step how the process was going. Excellent professional service, thorough and efficient. I would highly recommend Ian, he couldn’t do enough for us.
John · 28 April 2023
Agent replied · 16 June 2024
Hi John,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotPersonal letter required
I made contact regarding a letter I needed from Plumlife and the task was designated to Liam Jones. He couldn’t have been more helpful and got back to me really quickly with the letter. He also highlighted that my account was in credit and gave me details of what I’d need to do to reclaim it. He also confirmed it was a true credit after I’d got back to him querying it. I can’t fault his actions and commend him for his service. If I ever need anything more from Plumlife I hope it’s Liam or someone equally conscientious who deals with it.
Anthony · 28 August 2024
Agent replied · 23 October 2024
Hi Anthony, thank you for taking the time to share your positive experience with us. We will pass your feedback onto Liam and the team. Kind regards, Plumlife.
★★★★★ 5/5
GoogleDenise Hope has been excellent, prior to this, response from Plumlife was a bit hit and miss, since Denise took over our case, we have always had excellent response times and she has sorted out any queries we may have had
Ginny · 17 March 2024
Agent replied · 15 June 2024
Hi Ginny, thank you for your kind words and especially regarding how Denise handled everything. Thanks again, it's really appreciated. Regards Phil Robinson
★★★★★ 5/5
TrustpilotGreat, friendly and sooooo helpful
Great, helpful and friendly!!! Ian was just amazing and made things go as smooth as possible and took a lot of pressure off - definitely recommend if you're looking for shared ownership, experts in the field!!
Emma · 19 June 2024
Agent replied · 23 October 2024
Hi Emma, thank you for taking the time to get in touch. We're so pleased to hear that you had a positive experience and received a brilliant service from Ian! We wish you all the best in your new home. Kind regards, Plumlife.
★★★★★ 5/5
GoogleDenise was a pleasure to work with and kept me up to date with everything involved in my move with Plumlife. Recommend 👍 …
Baz · 18 November 2024
Agent replied · 23 November 2024
Good afternoon. Really appreciate the great feedback and how Denise dealt with the sale. Many Thanks Phil Robinson
★★★★★ 5/5
TrustpilotIan was very attentive and always…
Ian was very attentive and always answered any questions I had efficiently. He made the whole house buying experience much easier by always being on hand. Thanks very much Ian for all your hard work.
Ashlea · 17 May 2024
Agent replied · 16 June 2024
Hi Ashlea, thank you for taking the time to share your experience, we will make sure your great feedback is passed onto Ian and the team. We wish you all the best in your new home! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotMy experience with Plumlife has been…
My experience with Plumlife has been largely positive. The sales advisor, Jonny, was professional, responsive, and kept me updated throughout. Despite some delays due to third-party processes, the overall experience was well-handled, and I’m really pleased with how everything turned out.
Adebiyi · 12 November 2025
Agent replied · 24 December 2025
Hi, thank you for taking the time to share your feedback, we will pass your comments onto Jonny and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotBrilliant Service
We had a right to acquire with plumlife and hadn't it been for them the process wouldn't have went so smoothly. Edward Keane was always available to answer any questions we had. He was very helpful and replied to our queries instantly. Thank you Edward for making the process easy for us.
Nazma · 30 March 2023
Agent replied · 16 June 2024
Hi Nazma, we're really glad the process ending up going so smoothly! We'll make sure to pass this fantastic compliment onto Edward and his manager, thank you.
★★★★★ 1/5
TrustpilotThey keep sending threatenning letters…
They keep sending threatenning letters to pay them around £200 for a service i never used, didn't even know about them! I have never signed any contract or anything with them!!I called for more info twice and both operators didn't actually know what services they offer, then asked for my email to send me a guide, never recieved it! Emailed them a few times an all the email addresses i have found, no answer back for weeks!Zero customer service, disgusting attitude in their letters threatenning to sue you and "lose your house", in their words.Never agreed to share my data with them but somehow they got it and use it to blackmail me for money.Will seek legal procedures and sue them.
Cristian · 4 July 2024
Agent replied · 23 October 2024
Hi Cristian, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
GoogleDenise, was really professional and helpful. The house purchase got complicated, but she remaind calm and helped me through it. I would highly recommend Denise and Plumlife Move.
Devon.
BorisScoobs · 14 August 2024
Agent replied · 28 August 2024
Thank you so much for your review of Plumlife Move and especially regarding the service you received from Denise. Thanks again Phil Robinson
★★★★★ 5/5
TrustpilotBrilliant service!
Rachel and the Sales team at Plumlife have been amazing to deal with. They were very knowledgable in answering my questions on my viewing of Worrall St and acted quickly and efficiently throughout the entire reservation and sales process.
Oliver · 6 November 2025
Agent replied · 24 December 2025
Hi, thank you for taking the time to share your feedback, we're really pleased to hear about your experience! We will pass your feedback onto Rachel and the team. Kind regards, Plumlife.
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