Plumlife Move Cheadle reviews

★★★★★ 5/5

Trustpilot

Amazing first-time buying experience with Plumlife!

Where do I even start?.... I now live in my dream home and it is all thanks to Ian Burns, who has been so amazing, personable and professional throughout the entire purchasing process. Ian has made the whole process with Plumlife so smooth and seamless, with constant communication and updates, to providing reassurance and support when certain things didn't go as planned. I was a first-time buyer so had limited knowledge about mortgages initially, but Ian recommended a trusted mortgage advisor and solicitors who literally did everything for me. Ian went ABOVE and BEYOND to help me secure my home and has still been on hand to sort out any issues (minor ones may I add) following moving in, and I know I can still contact him with any future queries, which adds an extra layer of security. I am so grateful to have had such a positive experience with someone who genuinely cares about people and doesn't just want to make quick/thoughtless sales. Ian is an absolute asset to Plumlife and I really hope that he is recognised for all his hard work and dedication towards the company, particularly towards the families that he deals with. Thank you so much for everything, Ian...you have helped change mine and my children's lives forever and for that I'll be eternally grateful 🙏🏽🥲You are an Angel, THANK YOU! Xx

Miss · 28 April 2023

★★★★★ 5/5

Google

I recently sold my property and had the pleasure of dealing with Lee Westwell. He was efficient and friendly and could not have worked harder on my behalf. The process is stressful but Lee was always calm and understanding and his communication skills are brilliant. I can’t thank him enough. 😊 …

Gill · 16 November 2024

★★★★★ 5/5

Google

Thank you so much to Denise who has been fantastic from the beginning of me buying my shared ownership property. She has recommended solicitors that have experience in shared ownership properties which has been a great help to me as it’s my first property I really was unsure. Denise answered promptly to any queries that I had I would most definitely recommend using plumlife.

Hayley · 16 April 2024

★★★★★ 5/5

Trustpilot

Polite and professional

We can’t fault the team at plumlife at all every phone-call and meeting was always very polite and professional, we dealt with Ian and he couldn’t do more for us on the journey of purchasing my mums property. He guided and helped us with every step along the way even when things got complicated with solicitors and went above and beyond in my opinion. We can’t thank him enough for his assistance. The only thing I have to say is it does take a while to sort out any snagging issues or report anything through plumlife over the phone or though email and this is something they could work on but as we live on an active site they do have someone on site to go and see which is a lot easier but won’t be once they are no longer here.

Laura · 2 March 2023

★★★★★ 5/5

Trustpilot

Smooth transition into my new home

I moved into my new home 2 weeks ago & have to say, my experience with Plumlife has been exceptional so far. I initially dealt with Kelly, and then Ian. Both have been super helpful, kept me informed along the way and accommodated any needs I’ve had - responding quickly to all my emails & phone calls. On the day of move in, there was a delay (with solicitors) with myself & another family. It went on late into the evening. But Ian stayed around, going above & beyond to do all he could to help. This was very much appreciated.

Lucy · 31 December 2022

★★★★★ 5/5

Trustpilot

Ian was brilliant from first being…

Ian was brilliant from first being introduced to getting the keys he was brilliant. All the team at plumlife always available to make the transaction easy. Highly recommended

Layton · 29 July 2025

★★★★★ 5/5

Trustpilot

Excellent Service

We found the whole process easy and straightforward, our Sales Manager was brilliant always on hand to answer any questions.

Lesley · 15 October 2025

★★★★★ 1/5

Trustpilot

Plumlife have taken two months direct…

Plumlife have taken two months direct debit from my daughters account after she had bought her previously shared ownership property. Over 35 days ago now. Plumlife owned the error and assured her she would be reimbursed in full but “it could take 28 days for the payment to be made”. I wan’t aware my daughter had extended a line of credit to Plumlife, neither was she. Thirty five days and counting she is still chasing & waiting for payment because “Phil is on annual leave” and “needs to sign the paper work”. Beggars belief. Not the first time this business has been negligent with basic customer service. Take my advice steer well clear of them. At best incompetent and careless with clients reasonable expectations. Mr T. M Bromley.

Pamela · 23 September 2022

★★★★★ 5/5

Google

I have to say that Lee Westwell kept me up to date the whole way through the process. He called me without me having to chase him, was easy to work with and always professional and polite. He is a credit to your company.

Scott · 15 December 2024

★★★★★ 5/5

Trustpilot

My new home

I am really happy I got my shared ownership home through Plumlife. From start to finish I cannot fault them and Kelly was amazing throughout. I had no idea what I was doing and she talked me through the whole process. She kept me informed about what was going on and if I had any questions she always responded quickly and would go out of her way to resolve any issues. When I moved in she had a bag of goodies to welcome me into my new home and I felt she was as truly excited for me as I was. I love my new home and I cannot thank Kelly and Plumlife enough. I would definitely recommend them.

H · 23 August 2022

★★★★★ 5/5

Trustpilot

Hi I am currently remortgaging my…

Hi I am currently remortgaging my shared equity property! As I’m on a interest only mortgage at 7% interest! So want to go onto a affordable repayment mortgage at 3.5 % Yvonne Unwin has been very helpful to me nothing is too much trouble. She has provided me with excellent customer service. She has gone well above and beyond the extra mile. She got me permission from homes England for me to remortgage for another 24 years. As I’m paranoid schizophrenic on a community treatment order because of my disability I was in hospural most months of the year so couldn’t work. So could only afford interest only mortgage. So yvonne understood my situation and asked homes England if they would approve me staying in my house. They said yes! so I’m very happy I can stay in my house. Yvonne’s help has changed my life I thought I’d have to move into a rented flat so because of Yvonne’s kindness I can stay in my house for another 24 years! Thank you for everything yvonne and plum life you’ve been very kind to me and I do appreciate all your help! I feel very lucky Best wishes Zoe smith

Zoe · 22 August 2022

★★★★★ 5/5

Trustpilot

Plumlife have been very professional…

Plumlife have been very professional and supportive throughout the sale of my son's Shared Ownership Property. Lee Westwell in particular did his best to negotiate between solicitors to enable the process throughout a ridiculously long list of enquiries!

Les · 28 May 2026

★★★★★ 5/5

Google

Jonny was very helpful and patient in the his initial involvement for my application which was appreciated, and Denise helped with the following processes who was exceptionally prompt with responses, very helpful and knowledgeable and approachable, I felt like Plumlife couldn’t have been better to make my experience of being a first time buyer easier. I was never stuck waiting for replies or info :)

Georgia · 19 October 2023

★★★★★ 5/5

Trustpilot

Just wanted to take this opportunity to…

Just wanted to take this opportunity to say thank you to Lisa Hughes.I have lived at my property for over 10 years and in that time have gone through many Property Managers who have been less then competence in managing.Lisa has been the only manager to resolve my reported repairs and complaints. Great communication and even a site visit (first one who has).

David · 20 November 2023

★★★★★ 5/5

Trustpilot

Five star service…

Fantastic service from start to picking up keys. Excellent communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian. Beautifully finished homes. Really great experience. Took the stress out of moving. Could not recommend enough.

Louise · 31 July 2023

★★★★★ 5/5

Google

Denise has been incredibly helpful and made the process very stress free buying a shared ownership property. Thank you Denise for all your help.

Olivia · 24 May 2025

★★★★★ 5/5

Trustpilot

Fran Clayton in Legal

Fran Clayton in Legal. We have just sold our Shared Ownership Home and cannot thank Fran Clayton enough for all the help she has given us. Nothing was ever a problem to her and her knowledge is exceptional. She is very accommodating etc etc . Again I would like to say Thank you Fran.

Jane · 15 January 2024

★★★★★ 5/5

Trustpilot

Ian Burns review

Our experience with Ian has been a very positive one with quick responses from are emails and calls, nothing seem to be to much trouble from the first meeting at the Novotel hotel too the present day. The service has been very professional.

Franklyn · 11 August 2024

★★★★★ 5/5

Google

Denise and the rest of the team at Plumlife Move are always quick to respond to emails and questions. They've made the experience of my first ever purchase of a home through shared ownership straightforward and smooth. Very highly recommended - thanks, Denise and team!

Emily · 29 June 2024

★★★★★ 5/5

Google

The Plumlife team were brilliant and so helpful, particularly Denise. Can't thank them enough

Lesley · 10 August 2025

★★★★★ 5/5

Trustpilot

My experience with Ian at Plumb life…

My experience with Ian at Plumb life has been excellent. Ian has been friendly and helpful along the way. The company made the process of buying my first home less daunting and offered guidance. I am very pleased with my new home although I been assured by Ian any minor issues I have brought up will be delt with promptly. Thank you All.

Leith · 16 April 2023

★★★★★ 5/5

Google

I cannot thank Denise Hope enough. She has been amazing from the start of my house purchase, any query that I have had has always been dealt with by her in a very friendly and professional manner. Denise always has the time to speak to me, nothing is ever too much trouble. Thanks Denise

Catherine · 18 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend

Really good experience with Richard at Plumlife, stayed on top of everything and responded to my emails very quickly guiding me through the mortgage process. Great service

Chaya · 28 May 2026

★★★★★ 5/5

Google

The process of buying my house was quick and easy. Denise Hope dealt with all of my enquiries efficiently, she answered all of my questions and when we thought that there was a problem with some of the paperwork, she quickly rectified it. I would recommend Plumlife and especially Denise to any future buyers.

Clairehow20 · 19 October 2023