Every review we hold for the Cheadle office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant Service
We had a right to acquire with plumlife and hadn't it been for them the process wouldn't have went so smoothly. Edward Keane was always available to answer any questions we had. He was very helpful and replied to our queries instantly. Thank you Edward for making the process easy for us.
Nazma · 30 March 2023
Agent replied · 16 June 2024
Hi Nazma, we're really glad the process ending up going so smoothly! We'll make sure to pass this fantastic compliment onto Edward and his manager, thank you.
★★★★★ 1/5
TrustpilotThey keep sending threatenning letters…
They keep sending threatenning letters to pay them around £200 for a service i never used, didn't even know about them! I have never signed any contract or anything with them!!I called for more info twice and both operators didn't actually know what services they offer, then asked for my email to send me a guide, never recieved it! Emailed them a few times an all the email addresses i have found, no answer back for weeks!Zero customer service, disgusting attitude in their letters threatenning to sue you and "lose your house", in their words.Never agreed to share my data with them but somehow they got it and use it to blackmail me for money.Will seek legal procedures and sue them.
Cristian · 4 July 2024
Agent replied · 23 October 2024
Hi Cristian, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
GoogleDenise, was really professional and helpful. The house purchase got complicated, but she remaind calm and helped me through it. I would highly recommend Denise and Plumlife Move.
Devon.
BorisScoobs · 14 August 2024
Agent replied · 28 August 2024
Thank you so much for your review of Plumlife Move and especially regarding the service you received from Denise. Thanks again Phil Robinson
★★★★★ 5/5
GoogleCouldn't recommend any more. Denise has gone above and beyond whilst helping us during our move. She has kept us updated throughout. Thank you Denise and Plumlife
Jack · 14 August 2024
Agent replied · 28 August 2024
Hi Jack. We do really appreciate the feedback our customers give, especially when it's about individuals who go above and beyond. I will pass on your comments to Denise. Thanks Phil Robinson
★★★★★ 5/5
GoogleDenise was so helpful and quick to respond to emails - our house sale went very smoothly and plumlife move really helped with that. Thank you!
Elliott · 21 August 2024
Agent replied · 24 October 2024
Hi Elliott, thank you for comments regarding your house move and that everything went smoothly. I will pass your kind comments onto Denise. Thanks Phil Robinson
★★★★★ 5/5
TrustpilotWould recommend Ian
Throughout the whole process Ian has been fantastic, very reassuring and supportive. He has made buying our first home easy and enjoyable and has always been on hand to answer any questions. We love our new home and would highly recommend Ian to everyone
The · 10 August 2023
Agent replied · 16 June 2024
Hi Laura,Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and that the process of purchasing your new home was easy.Have a great week and we hope you're settled into your new home, Plumlife.
★★★★★ 5/5
GoogleWe dealt with Denise for the purchase of our first home and she was always fast at answering any queries we had, we could not be any happier with the service we received. Thank you Plum Life, Ella and Tom
Ella · 18 November 2023
Agent replied · 15 June 2024
Hi Ella & Tom. Thankyou for your comments, in particular how Denise has dealt with the purchase of your new home. I will pass your kind comments onto Denise. Thanks again Phil Robinson
★★★★★ 1/5
TrustpilotTerrible house experience
I have to agree with the sentiment to not fill out surveys before everything is satisfactory. First time buyer with shared ownership. I have no response for literally 2 weeks since I've moved in. No proper running hot water or heating. You can't phone them because you end up waiting hours, the chat is the same. The emergency line just cuts off. I called on a so called training day and was told to call back the next day. The builders just block my drive way everyday and I've not even been told I would subjected this and there isn't even a reason for doing it. The ventilation system is broken was told I need to keep this on and runs like a loud building site. So now I can't use the boost switches I got told some nonsense of someone needing to comeback and look at the motor and heard nothing. And to add insult to injury I don't even pay what I've been quoted for my direct debit as the building insurance went up on the 1st April without even being informed so great for my budget! All in all just been a terrible experience for me
Yinka · 4 May 2024
Agent replied · 16 June 2024
Hi Yinka, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
GoogleWe have found Denise in particular and Lee also to be helpful and informative in what for the family was a difficult and sad situation
For selling my late brothers flat. Thank you and continue the good work. Ann Yates for 5 Aldworth Grove
Ann · 2 September 2025
Agent replied · 9 September 2025
Hi Ann, really appreciate the review and especially your comments about Denise and Lee. All the best for the future Phil Robinson.
★★★★★ 5/5
TrustpilotVery happy homeowners!
The service we have recieved is outstanding. I would definitely recommend! Our sales guy, Ian was very welcoming, honest and explained everything in great depth. Thank you so much for giving us the opportunity to get on the housing ladder and making the process so much more easier!
Danny · 23 March 2023
Agent replied · 16 June 2024
Hello, we're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling. We hope you make lots of amazing new memories in your new home and please, keep in touch!
★★★★★ 5/5
TrustpilotIan was great throughout the process…
Ian was great throughout the process kept me up to date on everything that was going on. Thanks for all good help Ian
Jm · 8 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to share your feedback with us, we're really pleased to hear about your positive experience! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotOur house purchase with Plumlife was…
Our house purchase with Plumlife was made easy thanks to Ian the sales advisor who was exceptional from start to finish. Whilst the house was being built Ian did a great job explaining everything to help understand the construction process. He was always available and helpful.
Janet · 24 April 2023
Agent replied · 16 June 2024
Hi Janet, thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 1/5
TrustpilotI had a big problem with my wall and…
I had a big problem with my wall and fences, I report them they don’t care about it, it was before Christmas, still not solved the problems, they said to me we will do it, they send repair team they come to check it and said we couldn’t do it so it’s needs to be done by builders, some body will be get in touch with you I wait a few days and called them again they said we sorry we made a mistake we couldn’t do it your repair. My house still under warranty. So please avoid them, their management is rubbish, they don’t car people’s problems…
Mustafa · 1 March 2024
Agent replied · 23 October 2024
Hi Mustafa, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
GoogleDenise has been excellent dealing with my house sale, patient with all my questions and emails and excellent at chasing all involved parties.
Keighley · 31 July 2024
Agent replied · 28 August 2024
Hi Keighley. Thank you for your comments, which i will be more than happy to pass onto Denise. Regards Phil Robinson
★★★★★ 5/5
TrustpilotHelpful and friendly
I needed a flat fast so I could start work in Manchester. The Plumlife team got me moved in within days into the Chips building. Melanie and Edward were very helpful! Rent to buy scheme is something that should be done more to get young people on the property ladder.
Rupert · 6 September 2022
Agent replied · 16 June 2024
Hello,Thanks for taking the time out your day to visit our Trust Pilot page and leave such a great review.We're so glad to have helped you quickly find a flat in Manchester and we hope you settle down quickly in your new home and in your work.We'll pass your feedback onto Melanie and Edward's manager too.We also agree that the rent to buy scheme is a really positive one, we hope it benefits you as time goes on.Thanks again!
★★★★★ 5/5
TrustpilotIan was great throughout the whole…
Ian was great throughout the whole process. He communicated and kept me up to date with progress/pictures when promised. Thank you Ian!
Charlene · 31 July 2024
Agent replied · 23 October 2024
Hi, thank you for taking the time to share your experience with us. We will pass your brilliant feedback onto Ian and the Plumlife team. We hope you are enjoying your new home! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotThank you for an amazing experience
Sarah Aylott and Kelly Pochodaj looked after my case, which was definately not the usual scenario. They were amazing, so helpful and really went out of their way for me. Thank you!!
Sharon · 13 November 2025
Agent replied · 24 December 2025
Hi, thank you for taking the time to share your feedback, we're really pleased to hear about your experience! We will pass your feedback onto Sarah, Kelly and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotGreat service
Ian was so supportive, attentive and helpful throughout, making the process seamless - especially for a first time buyer like myself.
Abigail · 30 July 2024
Agent replied · 23 October 2024
Hi Abigail, thank you for taking the time to share your experience with us. We will pass your feedback onto Ian and the Plumlife team. We hope you are enjoying your new home! Kind regards, Plumlife.
★★★★★ 5/5
GoogleDenise Hope has been brilliant, helped us through the trauma of buying the house, and so prompt at replying to any queries we have had since. Deserves a big fat pay rise.
Mike · 18 December 2023
Agent replied · 15 June 2024
Hi Mike, thanks for your comments regarding your recent house purchase and in particular how Denise dealt with the sale. Denise is a major asset to our team. Regards Phil Robinson
★★★★★ 1/5
TrustpilotComplaint handling and Rent Increase
I put in a complaint with Plumlife regarding a neighbour that was being noisy between the hours of 2 and 7 in the morning. I had tried to speak to the neighbour myself before going to Plumlife but I didn't really get anywhere.
Matias · 9 July 2025
Agent replied · 23 September 2025
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
GoogleThe very best that I could have expected. Jonathon Griffiths and Denise Hope were extremely personal and professional. A perfect combination. The sale of my property went extremely well.
James · 16 February 2024
Agent replied · 15 June 2024
Hi James, so glad everything went smoothly. I will be sure to pass your comments onto Jonathan and Denise. Regards Phil Robinson
★★★★★ 5/5
GoogleJust like to say that Denise and Lee did a fantastic job on the sale of my shared ownership house. They went above and beyond to sort issues out with solicitors and put my mind at ease lots of times.
Linda · 10 August 2025
Agent replied · 9 September 2025
Afternoon Linda. Thank for you for your lovely comments. As you say, sometimes you have to go above and beyond, which is obviously what Denise and Lee did. Thanks again. Phil Robinson.
★★★★★ 5/5
GoogleDenise was amazing, even when issues coming from elsewhere cropped up. Thank you!
Stephen · 17 October 2024
Agent replied · 23 November 2024
Thanks Stephen. I will pass your comments on to Denise. Regards Phil Robinson.
★★★★★ 5/5
TrustpilotThe Marina and park at New Islington is…
The Marina and park at New Islington is always kept in a great clean condition. The caretaker Paul is so friendly and always really helpful.
Faye · 26 January 2024
Agent replied · 16 June 2024
Hi Faye, thank you very much for sharing your thoughts with us, we are really pleased to hear this! We will share your great feedback with Paul and the team at New Islington. Kind regards, Plumlife.
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