Trusted Agent profile Β· Chatham

Wards Chatham reviews

β˜…β˜…β˜…β˜…β˜… Excellent

247 reviews across 1 platform

8 Walderslade Centre, Walderslade Road, Walderslade, Chatham, ME5 9LR

Wards's office in Chatham, at 8 Walderslade Centre, is rated 4.8 out of 5 across 247 reviews on 1 platform, including 247 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.

Google logo

4.8 / 5

247

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chatham office, from every platform, shown as written. First names only.

5/5

Google

I would like to thank all the agents involved in my purchase . Kim,Kenny, Ben, Aimi, Max and everyone I have not mentioned gave an excellent service, very professional, caring, and helpful. They are an amazing team. Thank you Wards! I would strongly recommend Wards team to your sales and Lettings.

Poornima Β· 26 July 2024

Agent replied Β· 25 August 2024

Hello Poornima, Thanks for leaving us such a lovely review, we really appreciate it. We're honoured to hear that you would recommend our services to others. Best wishes, Wards of Walderslade Estate Agents

5/5

Google

All the staff were very helpful special thanks to Kenny, Sam, Adam and Kim for your hard work. CNM

Dave Β· 25 August 2023

Agent replied Β· 20 June 2024

Hi Dave, Thank you for leaving a review! It's great to hear how helpful you've found our agents, Kenny, Sam, Adam and Kim, to be. Best wishes, Wards.

5/5

Google

Excellent and incredible support from start to finish, amazing support from Kim, Sam and Kenny George Branch Partner and the entire team. Special mentioning of Kim once again, you gave us hope. Thank you. Thank you Thank you

Mark Β· 21 June 2021

Agent replied Β· 20 June 2024

Dear Mark Thank you so much for your kind feedback regarding our Walderslade team, especially Kenny, Kim and Sam. They do like to give a hands on approach throughout the whole buying / selling journey to all their customers where they can, despite not having too much control over the legal process - it does not stop them trying to assist where possible. They will be delighted to hear they were able to help! Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Kim Batchelor (the after sales team) was very professional. Always answered any questions and was very helpful throughout. Great communication and very friendly. Nothing was too much bother. Thanks Kim for all your help at a stressful time. Great service Thankyou πŸ™‚

Sarah Β· 21 June 2020

Agent replied Β· 20 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent

5/5

Google

Great service, Very responsive and informative on the status of sale & purchase. An all around positive experience with Wards. Terri, Kim, Sam and Kenny were all very helpful throughout the process. Thank you!!PositiveResponsiveness, Professionalism

Joshua Β· 26 August 2021

Agent replied Β· 20 June 2024

Dear Joshua, Thank you for your for your 5 star review regarding Terri, Kim, Sam and Kenny in our Walderslade team. I am delighted to hear they delivered a very responsive and informative update on both your sale and purchase. All the best in your new home. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Excellent service from Kim and the rest of the team. They kept in contact right from our buyers making an offer to Exchange and Completion. I would highly recommend Wards.

Ian Β· 16 April 2025

Agent replied Β· 23 October 2024

Morning Ian, Thank you for your kind review! We're pleased to hear that Kim and the team … More

5/5

Google

Fantastic support from Wards from looking at houses to actually purchasing a House. They listened to what we wanted and found properties which matched the criteria. We were kept in the loop the whole way. A big Thank you to the team at Walderslade @kenny @ Kim @Ben @Aimi @Bradley and @Max

Katherine Β· 21 May 2024

Agent replied Β· 20 June 2024

Hello Katherine, Thank you for taking the time to leave a review. We're delighted to hear that you had such a lovely experience with us and will be sure to pass this on to the team for you. All the best, Wards of Kent

5/5

Google

Kim, Kenny and the team have been fantastic with helping me buy a home, even with the you know what, the team have been steadfast in making my house buying experience seem effortless. Thanks again.

Alan Β· 21 June 2021

Agent replied Β· 20 June 2024

Dear Alan, Thank you for your kind feedback regarding Kenny and Kim in Walderslade team, they were chuffed to bits! Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Absolutely great supportive team. Big thank you to Sam for personalising my experience. I surely recommend the team.

Ronke Β· 21 June 2023

Agent replied Β· 20 June 2024

Hello Ronke Olukoya, Thank you for your kind review - we will pass this on to the team! Many thanks, Wards of Kent

5/5

Google

An interesting /difficult process given Covid 19 limitations; it took persistence and commitment by the Walderslade team to support all parties to arrive at a successful completion; most especially Kim Batchlor. Excellent service received

Ruth Β· 21 June 2021

Agent replied Β· 20 June 2024

Dear Ruth, Yes, definitely an interesting process during COVID and not an easy one. Thankyou for your immense patience too. The team will be delighted with your feedback. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Can not speak highly enough of Kim Batchelor, she is very helpful, friendly, polite. Goes above and beyond to keep me up to date with the progress. She is a credit to your company and hope she gets the credit that she deserves. Havnt had a single issue with communications with Wards, the lads in the office also great, sorry lads can't remember names, Kenny springs to mind. Great team you have at WaldersladePositiveResponsiveness, Professionalism

Richie Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Richard, Thank you for your great feedback regarding our Walderslade team especially Kim and Kenny. Kim has over 20 years experience and yet she deals with each customer as if its her first! She really is our credit to our company and an amazing lady. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Our sale was extremely stressful and drawn out (due to somebody pulling out of the first sale at the final hour). The team at wards were helpful and communicated right the way through the process.

Daniel Β· 26 December 2024

Agent replied Β· 24 December 2024

Dear Daniel, Thank you for your lovely review. We're sorry to hear about the initial setback, but we're delighted that our team was able to support you throughout the process. Helping families move forward is what we strive for, and it's wonderful to know we could assist you during this stressful time. Best wishes, Wards of Kent

5/5

Google

I had a fantastic experience as it was so stress free dealing with them. I love their customer service escpecially Sam and Terry. Sam was always there to help.PositiveResponsiveness, Quality, Professionalism, Value

Kemi Β· 21 June 2021

Agent replied Β· 20 June 2024

Dear Kemi, Thank you for taking the time to write a review regarding the positive experience you have had with our Walderslade team, especially Terri and Sam. I am so pleased to hear it was stress free dealing with them. All the best. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

We did not actually use Wards as our estate agents, however someone else in our chain was using them. Our chain was very long and had a number of difficulties throughout and without Kim from Wards it probably would have all fallen through. She ended up being the main point of call for everyone in the chain keeping everyone updated and emailing solicitors chasing for various outstanding documents. As a result of this if we ever sell a house again we would definitely use Wards over an online agent and would ask for Kim as in our opinion she goes above and beyond.PositiveResponsiveness, Quality

Sam Β· 21 June 2021

Agent replied Β· 20 June 2024

Hello Sam, Thank you for taking the time to leave a review. Many thanks, Wards of Kent

5/5

Google

After trying to sell our house with other local estate agents we finally had success with Wards at Walderslade. To say they go they extra mile is an understatement. We have been very impressed with their professionalism. In this last year with the situation we have all been living with, they have made our sale and purchase a breeze. We had some hiccups along the way but Kim Batchelor, sales progression, pushed the whole way for completion. The whole team at Walderslade have been great. Whoever we spoke to at different times, Kenny George, Terri Truckle, Sam Bahia and the rest of the team we’re always pleasant and helpful. A particular quality was that they always called back when they said they would. So thank you to everyone at Wards for helping us to reach our goal of completing before March 31st. We did it!!PositiveResponsiveness, Professionalism

Robert Β· 21 June 2021

Agent replied Β· 20 June 2024

Dear Robert, Thank you for your feedback regarding our Walderslade Team, and Sales Co-Ordinator, Kim. I know how much they pride themselves on trying to always deliver a high level of customer service and I am delighted to hear they were able to do that for you. Sorry to hear you were not successful in selling your home with the other agents, although pleased to hear we were able to help. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Thank you to Kim Batchelor, she helped push everyone along and was very helpful, as well as Ami banks & Keiran Zwolinski. Thank you Wards

Ross Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Ross, Thank you for your 5 star rating. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Sam was very helpful and proactive in keeping the transaction on course. Well done Sam good job, probably would not have gone through without you.

Clive Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Clive, Thank you for your 5 star review regarding Sam in our Walderslade branch. He will be delighted with your comments and glad he could help. Kind regards Sam Dalton Senior Operations Director Ward’s Estate Agents

5/5

Google

The team at Wards Walderslade are just brilliant. Kenny George, Kim Sale, Sam Bahia, Aimi Banks, Kieran Zwolinski and Sue Millgate each played a role in a quick sale. The team are very professional and I had 5 or 6 full asking price offers within a couple of weeks. I would also suggest using Martin Tolhurst Solicitors recommended by Wards to keep β€˜in house’. They were also excellent and gave a 5* service!!!

Dave Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Dave, Thank you for taking the time to post a review regarding your recent experience with our team in Waldersalde. Our constant investment in our marketing even when the market is perceived to be β€œbooming” really does help ensure we have as many potential buyers for your home for you to choose from as possible. Congratulations on achieving the best price for your home and for the quick sale! I am delighted to hear Martin Tolhurst were able to help, their local knowledge especially in Medway helps! All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Being a first timer, I had no experience at the process. I felt comfortable as Kenny G talked me through the whole process and assured me to reach out anytime I felt unsure about anything. When Kim also took over, she kept me informed constantly as the process took longer than anticipated. The whole team were amazing and shared my excitement when the whole process came through. Thank you to the entire team

Tee Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Tee, Thank you for your great feedback regarding Kenny and Kim in our Waldersalde team. They do make you feel everyone will be so easy and straightforward with them by you side. I am delighted to hear you found your first home, how exciting! All the best and enjoy! Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

As first time buyers me and my partner were like fish out of water. With the market being up in the air due to COVID the team and Walderslade Wards were a massive help in helping us find our first home. The entire team were great. Kieron really stood out, calling us often with properties regularly until we found the perfect one for us. Would highly recommend. Efficient, friendly and trustworthy.

Alicia Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Alicia, Thank you for your great feedback regarding our team in Walderslade and especially Kieran. As a family owned estate agents, the personal approach is important to us all and guiding our customers through the moving journey is what make us the happiest. We are delighted to have been able to help and huge congratulations on the purchase of your first home. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Aimi & Kenny were great through the whole process. The entire team Kieron & Joe and Kim were all really helpfulPositiveResponsiveness, Professionalism

Vicky Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Vicky, Thank you for 5 star review regarding your recent experience with our team in Walderslade. All the best. Stay safe and Merry Christmas. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Had an excellent service from Kim who I nicknamed her my little ferret since she was wonderful in digging deeper and deeper and obtained the wanted result. I cannot thank her enough for helping me to move to my next destination

Jackie Β· 26 July 2024

Agent replied Β· 25 August 2024

Hello Jackie, Thank you for your kind review - we will pass this on to Kim and the team! All the best, Wards

5/5

Google

Kim was brilliant throughout the purchase process highly recommended

Ylber Β· 25 August 2023

Agent replied Β· 20 June 2024

Hi Ylber, Thank you for leaving a review! It's great to hear how positive your experience with Kim has been throughout your purchase. Best wishes, Wards.

5/5

Google

Clare and Kim helped to sell our house which was an extremely difficult task in the midst of the covid 19 pandemic. Kim (our sale advisor) was especially helpful, keeping us up to date with constant phone calls and emails tracking the sale. No small task when everyone was working from home! She answered all questions promptly and endeavoured to fix any problems that arose including finding a rental property for myself to move into. Can’t recommend Wards enough. Thank you

Dan Β· 21 June 2020

Agent replied Β· 20 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Wards's Google reviews

Questions about Wards Chatham

How many reviews does Wards Chatham have?

Wards's Chatham office has 247 reviews across 1 platform: 247 on Google.

What is Wards Chatham's rating?

Wards Chatham is rated 4.8 out of 5 across all 247 reviews, and 4.8 out of 5 on Google from 247 reviews.

Has Wards won any awards?

Yes. In The Trusted Agent 2026 awards: Wards, Chatham won Gold; Wards, Stoke on Trent won Trusted Agent; Wards, Chesterfield won Trusted Agent; Wards, Canterbury won Trusted Agent; Wards, Maidstone won Trusted Agent; Wards, Meopham won Trusted Agent.

Where is Wards's Chatham office?

Wards Chatham, 8 Walderslade Centre, Walderslade Road, Walderslade, Chatham, ME5 9LR.

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