Wards Chatham reviews

★★★★★ 5/5

Google

Kim Batchelor is very professional and very helpfull during the all proces. Great experience

Huanita · 21 June 2020

★★★★★ 5/5

Google

Sam helped me find the perfect house! I was not finding it easy to find a property so Sam introduced me to the VIP scheme. That helped me get the house I wanted. He was there every step of the process and got the transaction through very quick and easy.

Bogdan · 21 June 2022

★★★★★ 1/5

Google

I sent an email enquiring about viewing a property the day after it had been put up in their site, no reply. I sent another email 2 days later, no reply. I called them on Monday morning and spoke to someone about viewing the property who said they would find out some more information and call me back in the afternoon…no call. Called again Tuesday afternoon and spoke to someone else, who talked me into booking a valuation of my property with them, and who said they would find out some details regarding the property and call me back that day to arrange a viewing…no call back. I called again today, only to be told that the property is VIP viewing only at this time and would probably be gone by the weekend. If I had been contacted after the first email and informed of this, I may have opted in for the consultation with the financial advisor so that I could have viewed the property at the VIP weekend, but to be honest I now find the lack of communication and ‘provisos’ to view a property with no explanation to be over the top and a hoop I won’t be jumping through. I have cancelled the valuation and will not be selling through Wards.NegativeResponsiveness

Alex · 26 August 2022

★★★★★ 5/5

Google

Great experience with Wards especially from Kim B and Kenny G in the whole buying process. Definitely would recommend.

Raymond · 18 August 2024

★★★★★ 5/5

Google

Again another exemplary service from both Kenny George the senior Branch Manager and Kim Batchelor the Sales Progressor. Quick and easy sale achieving full sales price. As an overseas seller i felt in safe hands from start to finish. No task was too much to ask.PositiveResponsiveness, Professionalism

Jackie · 21 June 2022

★★★★★ 5/5

Google

Big thank you to everyone at wards who helped us move home. After a year of searching for our dream home Wards we’re extremely helpful and patient. Kim, Sam, Kieron,Terri, Ami & Sue you were all stars and we will definitely use Wards in the future.

Mark · 21 June 2022

★★★★★ 2/5

Google

I was buying a flat through Wards but unfortunately, the seller pulled out at no fault of the estate agents. The majority of staff are professional and was very friendly as the reviews on Google show. I got very annoyed by 1 member of the team ( who i wont mention) who tried to get me to use their solicitor (Martin Tolhurst) saying the standard lines that it will be quicker and more efficient, I was given a quote which I was happy with but when Martin Tolhurst contacted me right at the end after passing over my details I asked to confirm the quote and they quoted me £500 more and they said that the estate agent misquoted me. I decided to not use Martin Tolhurst due to the cost is more than I wanted to pay. When I spoke to the agent they told me that they were disappointed that I wasn't using Martin Tolhurst because the offer was accepted by the seller on the expectation that I was to use Martin Tolhurst. I challenged what the agent was telling me and he said he had no choice but to notify the seller and it could impact the sale. I felt this was pressure selling by the agent as of course, they want to earn commission as would anyone but there is a correct way of going about it. I have nothing against Wards themself as they wasnt responsible for the sale collapsing but people just be aware that you don't have to use the estate agents solicitor and there are cheaper alternatives out thereNegativeProfessionalism

David · 26 August 2021

★★★★★ 5/5

Google

The team were fantastic through out the process of buying and selling. The customer care is second to none, worth every penny helped us in all aspects! Thank you all once again

Chris · 21 June 2023

★★★★★ 5/5

Google

Kim at Wards was fantastic kept me fully up to date and liaised and chased solicitors to ensure the sale was completed on time

Gaynor · 23 November 2023

★★★★★ 5/5

Google

I have now used Wards Estate Agents twice to purchase a property and they have served a fantastic and professional service on both occasions. I would recommend them to anyone.

Emma · 21 June 2023

★★★★★ 5/5

Google

Cant speak highly enough of Kenny, he was a pleasure to deal with and helped me with every process of purchasing my home. He always done what he said he would do. I wouldn't hesitate to deal with them again

Rob · 21 June 2022

★★★★★ 5/5

Google

Kim at Wards was fantastic in keeping us up to date with the proceedings of our house move as well as being reassuring, understanding and helpful.

Natasha · 25 August 2023

★★★★★ 5/5

Google

Absolute pleasure to have Kim the progressor on our side, not sure our sale/purchase and keeping the chain moving would have happened without Kim and Amanda

Gunveer · 25 August 2023

★★★★★ 5/5

Google

Warm, friendly service from the staff every step of the way. I cannot recommend Wards enough.

Martin · 21 February 2024

★★★★★ 5/5

Google

Very happy with the service from the team at the Walderslade office. Kenny, Sam, Bradley and Kim have kept high levels of communication throughout the whole sale process, of which I’m very grateful. Always polite and happy to answer any queries I had. Thanks guys 👍 …

Ian · 21 June 2020

★★★★★ 5/5

Google

Kim has taken a lot of the stress of buying a new home for us. Keeping us fully up to date and with 6 people in the chain it was no mean task, always ready to help. Was even helping out of normal hours. We thank you.

Paul · 21 June 2020

★★★★★ 5/5

Google

Very professional service and always kept us in the loop especially near the end of the process. Props to Sam for finding us the right house and Kim for ensuring we were in before our deadline!

Michael · 21 June 2022

★★★★★ 5/5

Google

Kenny,Sam and Kim very professional always in a good mood even when things get tough!! Awesome Crew and we were always very well informed of the progress during our house sale. Well done guys 👍. …

Dina · 21 June 2022

★★★★★ 5/5

Google

Everyone was AMAZING! All loving and caring. Big thumbs up for Kim, Kenny, Sam, Adam and the rest of the staff.

Ghermann · 24 September 2023

★★★★★ 5/5

Google

Kim batchelor thank you for all of your help in the progression of our sale. Excellent service and knowledge enabling us to complete a very difficult chain. Very prompt communication with us and solicitors and other estate agents to facilitate a good outcome. Thank you

Lynda · 21 June 2020

★★★★★ 5/5

Google

I recently completed and the Wards team were really helpful. Despite not actually being out Estate agent, Kim the sales progressor was excellent, and Kieran called to wish us we'll after our completion

Christopher · 21 June 2022

★★★★★ 5/5

Google

All at Wards were friendly, but it would not of been a success without the progressor Kim Batchelor her communication was 100%, she would always provide updates when she said she would and all was gave you the information required. Thank you x

Helen · 21 June 2020

★★★★★ 5/5

Google

Even at the height of the this terrible COVID crisis, Kim Batchelor managed to get our sale/purchase through to completion. Totally amazing work and a special thank you from all of us. Top recommendation for anyone after a diligent and professional Sales Progressor.

Stu · 21 June 2020

★★★★★ 1/5

Google

The Manager will be subject to a significant and well founded complaint to The Customer Relations Department of Wards and to the The Property Ombudsman. There are no circumstances that customers should be shouted at or demanded to handover documents that are not reliant for the job they are commissioned to do. My lengthy complaint is taking time that is best spent moving into my new property. Fear not KG it is coming.

Tony · 21 June 2020