Robinson Michael & Jackson Chatham & Rochester reviews

★★★★★ 5/5

Google

Beth was really amazing on showing the house, nice and cosy.

Larisa · 3 May 2026

★★★★★ 5/5

Google

Great service, Amanda was very helpful, will definitely recommend to friends

Graham · 3 May 2026

★★★★★ 5/5

Google

Angela Schoeffer is an amazing person I recommend her for any of your inquiry

Mohammed · 9 April 2026

★★★★★ 5/5

Google

Myah was a great help very informative and lovely

Dolly · 16 May 2026

★★★★★ 1/5

Trustpilot

Horrible

I had a difficult experience with the Belvedere branch. I found a buyer with them, and my house was taken off the market at the end of March 2024 while the mortgage application was being done. I was told on 30 April that the application was unsuccessful. However I was informed by the buyers directly that the result of the application was known on 17 April, and that RJ were informed immediately. They sent me the relevant emails. I asked RJ three times (George Bontof, Charlie Greenaway and Amanda Wade) prior to 30 April if they had heard about the application and Bontof and Greenaway lied to me by telling me that they had not, and Amanda ignored my question. I phoned the branch towards the end of the month and someone else answered. I asked about the application and the person who answered was away for a long time and sounded very embarrassed when he came back and said that they hadn't heard yet. Bontof is the manager and apparently he told his staff to lie to me. I was told that the buyers did not get the mortgage because the husband had been in the UK for less than 2 years. I questioned that as clearly they would not have received an agreement in principle if they did not meet the lender's criteria, and the lender would not have done a survey. I phoned the lender to check this. RJ did not answer my question and instead told me something else that was untrue, i.e. that the reason was because of a problem with the husband's visa. Prior to the buyers making the application I asked RJ in writing to make sure that the lender was one who would lend on ex-Council houses in low ownership blocks, as I already had a previous sale fall through because a buyer could not get a mortgage. At the valuation, Bontof had said that they had a 'panel' of specialist lenders who would lend on this type of house. I also asked Bontof on the phone about this. He said that they couldn't approach a specialist lender until they had a definite sale figure but would make sure that they found a suitable lender after that. I said that they were supposed to check in advance whether a buyer was able to get a mortgage but he became upset by me challenging him and began to speak in a high pitched, squeaky voice so I just had to leave it. They did not ensure a suitable lender and instead allowed the buyers to apply to their original lender, which the surveyor told me had a known policy of not giving mortgages for houses like mine. Indeed the buyers told me that the application was refused because of the house being ex-Council in a low ownership block, contrary to what I was told about the reason being a problem with the husband's visa. My house was off the market for the whole of April, when there was never any chance of the buyer's mortgage application being successful. I told Bontof what the surveyor had said about the lender's policy and he just said 'It'll be OK' and put the phone down. They negotiated with the buyers about the sale price without even consulting me, and then Bontof spoke to me in a manner which I found upsetting as it verged on being aggressive. He basically told me that I had to accept what they offered because if I had been going to get other offers I would have had them by now. That was not true, as of course new people can start to look for a property all the time. They ignored a lot of emails that I sent. No memo of sale was produced. A board was only put up a long time after the house went on the market. They overvalued the house and I had to ask for the price to be lowered after only 2 weeks. The way that Bontof pretended to be nice when he valued the property then, once I had signed up for 16 weeks, behaved in a very different manner, was a truly horrible thing to experience. When I made a complaint (after I found out about the lies) they behaved like a child having a tantrum and took my house off the market immediately. Two recent viewers had said that they were going to offer and I was in the process of arranging a viewing for the next weekend. So they were willing to risk losing a fee of 1,000s of pounds just to cause me inconvenience. After first discovering about the lies etc, I tried to obtain some help from one of the partners, James Corven, in accordance with their complaints procedure. Instead of helping he forwarded my message to Bontof, who I was complaining about. Later, I made a formal complaint to him. He responded in a very rude way and just ignored all the points and said that he agreed with Bontof's response, which didn't make sense as all Bontof did was take my house off the market. He sent me some extraordinary emails. Then another partner called Jack called me and said 'What is it you want from us?' He didn't seem to understand that if a person makes a complaint they want to get a response. Finally, they recommended a really terrible solicitor, which I used when I finally sold a year later.

Christine · 16 May 2025

★★★★★ 4/5

Google

Tia Cole was quite helpful, she provided all the necessary information. Thanks Tia.

Wole · 13 April 2026

★★★★★ 5/5

Google

We had a great experience with this estate agent. Kerstie, who arranged our booking, was really helpful and made the process smooth from the start. Beth showed us around the property and was absolutely lovely, very welcoming, knowledgeable, and easy to talk to. Overall, everything was well organised and the viewing felt relaxed and informative. Would definitely recommend!

Elizabeth · 6 May 2026

★★★★★ 1/5

Trustpilot

Wrongly went to them for viewing the…

Wrongly went to them for viewing the property,avoid at all cost,very blunt n confronting managers.Staff not trained for the job intended.specially Dartford branch in Kent.

Vicky · 1 September 2026

★★★★★ 5/5

Google

Beth was great! And really explained the property well!

Egiehiokhin · 13 May 2026

★★★★★ 5/5

Google

Excelent service, agent very professional and knowledgeable about property and area. Thank you Kaia 😊 …

Miriam’s · 17 March 2026

★★★★★ 5/5

Google

Tia was amazing, so friendly and polite would recommend this branch!

Kasie · 23 April 2026

★★★★★ 5/5

Google

We had a very good experience with RMJ's Chatham branch. The whole process was smooth and straightforward from start to finish. Kiran was incredibly professional, she communicated everything promptly and clearly, making us feel …

Svetlana · 30 September 2025

★★★★★ 5/5

Google

Myah was lovely today and very helpful

Jack · 16 May 2026

★★★★★ 5/5

Google

It wasn't a straight-forward deal, with lots of twists and turns, but Angela and her team were driven, energetic and motivated to help us close. Thanks so much to all at RMJ!

Tim · 13 October 2025

★★★★★ 5/5

Google

Very impressed with how Robinson Michael & Jackson handled the sale of my late fathers property. I was well informed every step of the way. A shout out to Angela for keeping me updated. Thank you all

Sheila · 22 August 2025

★★★★★ 2/5

Trustpilot

I used this agency to sell my property

I used this agency to sell my property, and unfortunately my experience was disappointing. I felt I was persuaded to reduce the asking price without sufficient justification, which ultimately did not work in my best interest. Communication throughout the process was generally good, but good communication alone is not enough. I was under the impression that the buyer had the financial means to complete the purchase, only to later discover that they first needed to sell their own property because they did not have the funds for the deposit. This was not made clear to me from the beginning. The fees are high, as expected from a typical high street estate agency, but in my opinion the level of service does not justify the cost. The transaction was also unnecessarily delayed, resulting in a loss of both time and money. That said, there are members of the team who are professional and genuinely helpful, and I appreciate their efforts. Despite the delays and the challenges throughout the process, the sale was eventually completed. Would I use this agency again? Probably not.

Miroslav · 2 July 2026

★★★★★ 5/5

Google

I have bought and sold my house with this estate agent, I am well pleased with how efficient they dealt with my transactions and how prompt they kept on top of everything. If you are looking to buy or sell, look no further. They are simply the best in the best. To name a few - Angela, Sam, thank you so much. I am well pleased.

Bodsfat · 14 February 2026

★★★★★ 5/5

Google

I am currently in the middle of my journey with RMJ, selling via them and also viewing Kiran has been with us since day one and is incredible she’s efficient , prompt …

Beth · 30 September 2025

★★★★★ 5/5

Google

Beth Was very helpful at the viewing. She was able to answer all questions we had. She was knowledgable to recommend products that my friend may need as the viewing for her. Very pleased with her viewing and her knowledge about the local area. Thanks for recommending the hot buyers list too

Temi · 27 May 2026

★★★★★ 5/5

Google

Delightful members of staff at RMJ. Want to say a big thank you to Holly in sales who was super helpful. Called to enquire about a property in Chatham and she was very polite and quick to assist me. Credit to a superb team.

Robbie · 22 May 2025

★★★★★ 5/5

Google

Great service from Kiran who really pushed for me to get my offer accepted by the seller. Her communication throughout the process has been prompt which has been really reassuring for me.

Ayo · 2 October 2026

★★★★★ 5/5

Google

From Start to finish Tia, Angela and Sam were there with me every step of the way. They made the selling of the property as easy as could be. …

Dermot · 30 September 2025

★★★★★ 5/5

Trustpilot

Very happy with the service

Very happy with the service, particularly Tammy who kept me informed on all the updates

JOHN · 30 September 2026

★★★★★ 5/5

Google

Amanda Try was amazing

Simon · 3 May 2026